This place is awesome, but I have read the other reviews and can understand why some people might have problems with it. I think it helps to come prepared knowing a few things:
1. Look on Groupon for discount tickets. I snagged two tickets for two hours of play time for $18. Otherwise, it probably would have been about $60. I had to buy the Smiley branded socks for an extra $3 per child, but we won't have to pay for them again unless we forget them. Adults do not have to pay admission unless they will be entering the play area with their kids.
2. Arrive early! I thought I was being clever by pulling into the parking lot 15 minutes before they opened. Nope. There were already two other families who beat me to it. I had gotten there 15 minutes early and I was third in line! This place is very popular, and especially right now while they have Groupon discounts. The line was out the door and didn't let up for about two hours. You will be waiting in line for a while just to get it, so exercise patience.
3. To save some time, fill out the waiver online. Otherwise, you will have to fill it out on paper, and you will take up time, and everyone behind you will hate you.
I think these are the three main things to keep in mind to help get you and your kids in the door quickly and efficiently. Once you're inside, it's like kiddy heaven. There are so many fun things to do, and not just the giant ball pit. There is a trampoline basketball area, an area for children 2 years and younger with play houses and a small playground.
We were so content playing in the ball pit, that we almost missed the entire back area where there are even more fun things to do. This area is a little quieter (maybe because some people don't realize it's there?) with little tables for kids to play with Lego blocks, a giant Connect Four game, a smaller ball pit with interactive games projected on the wall that kids can throw balls at, a rice pit with digger trucks, and lots more. We couldn't decide which area we enjoyed more. Also, back here is where adults will find massage chairs that you can pay to use.
Everything is surprisingly clean and well maintained, even the bathrooms. The bathrooms are designed for little kids, too, with little sinks that kids can reach and small urinals. There are hand sanitizer dispensers throughout the facility, as well as signs reminding parents to take their children to the bathroom before they play to avoid accidents in the play area!
I probably would have given Smiley five stars, except that the cafe area was super slow. They do not allow outside food and drink, so we had to purchase food once our kids got hungry. It took about 20 minutes to get our slice of pizza and hot dog, which cut into our playing time (you only get a certain amount of playing time, so every minute counts). This slowness could have been because they seemed to be understaffed. There was only one person at the cafe counter, and their menu is ridiculously huge, so you have one girl scrambling around trying to make customized coffee drinks, boba beverages, warm up mac and cheese, fry Oreos, ladle nacho sauce into cups, and make ice cream (yes, they even have Cold Stone-type ice cream where someone has to pour cream and MAKE rolled ice cream). I like the idea of an expansive menu, but it just doesn't make sense at a place like this, where people are not coming for the food. Plus, the cafe was closed for the first 30 to 45 minutes that the place was open, so we had to wait to buy anything. If they are going to provide such a big menu, they really need to get more people hired to accommodate it.
Otherwise, though, we had a great time at Smiley! read more