1st timer: Ridiculous cost of $18 for a double burger with garlic small fries and a large soda. Food is overly salted, half the fries were hard and chewy and how dare they charge over $2 for a fountain soda that costs them a fraction of that. On the positive side, the burgers were of a better quality than Mickey D's and so were the pickles and tomatoes. Don't wear your good shirt this is sloppy food. Restaurant was claean and table service was nice. read more

Smashburger - DOUBLE ALL-AMERICAN SMASH with garlic fries and soda - Burgers Near Me - White Plains, New York

I stopped here for lunch on a Saturday. There was no line, so I was able to place my order immediately. The service wasn't necessarily friendly but indifferent. The menu board is a bit overwhelming with so many items. I was also shocked by the prices, which are more akin to a full service restaurant than a quick-service. The food itself was just okay - again, for the price, I felt that the portion of French fries was too small. The burger itself was too salty and very greasy. The inside of the restaurant had some messy tables that were not being cleaned, which was surprising given the lack of customer traffic. read more

Burger was great...and that's about it. Fries were cold, the shakes were really liquidy, and when we asked for a vanilla shake he somehow reached for the banana ice cream instead. It took forever to take our order despite us being the only people in line, and then the wait for the food was around 15 minutes after that. Person in front of us, who was just waiting on one shake, ate her burger while in line. A really badly run place. Should have just looked for a Bareburger or Shake Shack instead. read more

I had a good experience at Smashburger. The restaurant was clean and had a nice atmosphere, which made it comfortable to sit and eat. They did forget my fries at first, but when I mentioned it, they fixed the mistake right away without any issues. The staff was patient and handled everything calmly, which I appreciated. Our cashier was especially nice and made us feel welcome. Overall, even with the small mix-up, I'd definitely recommend Smashburger for a good meal and friendly service. read more

Smashburger - Smash fries and a bacon burger - Burgers Near Me - White Plains, New York

The food is pretty solid, I like the caramel shake. Solid service, although I order from DoorDash... I saw the building (ambiance) it's looks okay. read more

Smashburger - Burgers Near Me - White Plains, New York

When did a smashed burger take over as the new burger fad? Obviously this namesake restaurant was the forerunner. Had the urge, drove by, stopped by. Efficient ordering system. Got the double bacon smash, scorching' hot wings and a Reese's peanut butter cup shake. I sat down and the food was brought to me quickly. Everything tasted fresh, clean and tasty. Overall rating on this place not so great. I have no idea why. Some ppl complain about everything I guess read more

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Pay attention to the order details. Tired of getting my sandwich and having no sauce or bacon that I paid extra for. This is my third time in a row ordering from here having this happen. read more

Had a chance to go to Smashburger last night and it was quite the treat! They are under new management and from what I can tell things are going really smooth. Staff was friendly and informative. We had the black bean burger (ok wow even if you aren't a veggie you will love this one), chicken burger, fries, onion rings and chocy milkshake. We brought home a cheeseburger and chicken strips for our kids. All of the food was warm, fresh & delicious. I highly recommend getting the fries with oil & rosemary. The restaurant itself is clean and spacious and they have safety measures in place (masks, dividers etc.). Please support your local restaurants! read more

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I've eaten here at least 30 times in the last few years. When I'm in the mood for burgers, I don't go anywhere else. The Cheddar Jalapeño burger is so good, single or double. The staff does their job, in my opinion, and I usually get my food within 15 minutes, unless they are really busy. They had a BOGO offer right before the holidays, and it saved me from cooking. If I am elsewhere, and order a burger, it gets compared to Smashburger. read more

Great smashburgers great service friendly staff. Foods fresh and the shakes are great, they stopped giving the lil leftovers of the shake which was giving it old school vibes but anywayz i love this place read more

I have never had a Smashburger that I didn't enjoy. Every location I've eaten at has provided the same, easily predictable, totally awesome hamburger. It's hard for me to pass one by when it's time for my next meal! #todaysdiscovery #traviswinman read more

Great crew and great food! Very helpful showing me how to use the app. Food was very good and fresh. read more

The food is good, however, not as it used to be. The employees should wear face masks because i watched them talk over the food that they were making and thats disgusting because people talk and spit sometimes and thats how viruses spread. read more

Smashburger - Burgers Near Me - White Plains, New York

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Delicious burgers. Loved the onions and pickles. The sauce was nice. The bun was good as well. read more

friendly staff! I was 1 1/2 hours late picking up my burger due to work emergency. The staff was so nice and made me another, with a smile. my burger was DELISH!!!!! read more

It's been several years since my last visit, and there were definitely notable changes. As with yet another upscale burger chain in the city, prices have increased substantially. On the menu, one item - the crispy onion strings - has been replaced by more ordinary onion rings. As these used to be my favorite side, I was a bit disappointed when placing my order. Thankfully, I was not disappointed by the food. I ordered a 2 patty bacon burger, topped with bacon (obviously), american cheese and tomato. I omitted the lettuce and mayo, but, having ordered a side of onion rings, put those two of them on the burger. The burger was much improved from what they served years ago. The quarter pound patties were juicy, properly cooked, well seasoned, and with the toppings, didn't even need ketchup. This burger justifies its price. The onion rings were also high qusality, though I have to quibble the portion, since getting onion rings in single digits just feels wrong. While these are definitely a high quality side, The quantity could be just a tad higher. When I'm paying over $17 for a burger and a side at a chain restaurant (no drink), I'd like the side justify what I'm paying for the meal in prtion size. The burger definitely did, though, and both were high quality faire. I can't say 'eat here daily', as that would be pushing it for a lot of people, but if you want a good meal at a reasonable price for treating yourself, or lunch out with friends or colleagues, this is a worthwhile place to choose. read more

The store closes at 10pm but if you order in person at 9pm your order has to be " to go"! The manager wouldn't let anyone sit in the dining room. read more

Came here with the family on a late Sunday afternoon for a quick bite and ate inside. They spaced off the seating appropriately, they got my order right and brought the food to our table. The food is okay for the price. Main reason for writing the review is to thank the young person that took our order; they were courteous, friendly, and efficient. When they explained to me the app rewards system wasn't working properly that day, found a work around and made it right. I appreciate people that do their job and keep customers happy. Thank you. read more

Walked in around 1PM this afternoon and stood at the counter with no one behind it. After a minute, there was someone behind the counter, but they weren't even looking in my direction and seemed to be preoccupied talking to someone else. A minute later, someone (a manager, I think) brushed past me and started talking to the employees. A few of them engaged in conversation, none of them looking in my direction. I said "excuse me," but they didn't hear me over the sound of their own talking. At no point did anyone look in the direction of a customer, some of whom were waiting for mobile orders. After another minute, I walked out the door. I'm not usually one to complain or write a negative review, but this was BIZARRE and unprofessional. I felt like a ghost and had to check the door on my way out to make sure I still had a reflection. read more

In our current world where bizarro happenings are sadly becoming more commonplace this falls right into the mix. While certainly not a matter of life or death, my story bears repeating in hopes that other future patrons might have a better customer experience at Smashburger than I did. It's also all about holding businesses to account for the promises they make to their customers. I have had previous issues dining at the Smashburger franchise located in White Plains NY; so much so that management gave me a "free entree" voucher card in the mail as a mea culpa in hopes of keeping me a satisfied customer. Because of Covid safety concerns I have not frequented this Smashburger location since before the pandemic. While cleaning out my wallet this morning I found my free entree card (see attached) which has the expiration date crossed off and a signature of Mr "Ray (Valetti)? in its place. I thought today might be a good time to finally redeem my free entree voucher card! Upon submitting the card to the cashier he claimed it was expired and no longer valid. I explained that the card was indeed current and valid as the expiration date was crossed out & signed by a Mr Valetti from the Smash Burger corporate marketing department. I asked to speak to the manager who also told me my card was not valid even though I clearly pointed out Mr Valetti's signature and so consequently this superseded any expiration date required in order to redeem it. To add insult to injury this "manager" who was not wearing any proper identification tag (see attached pic) & didn't identify herself by name. I'll also add she was quite dismissive, extremely surly, & actually got belligerent when I took her picture. Without getting into details if this person exemplifies management for your establishment, she is clearly not an asset and in dire need of re-training. To say that an organization is not not well run, doesn't honor their promises, or value customer service is one thing, to experience this disastrous trifecta 1st hand is another. Suffice it to say, definitely not a good look for this franchise or their flagship brand. What should have been a simple mike drop was a big time ball drop. After my absolutely horrible interaction today I certainly won't give Smashburger another opportunity to disrespect and embarrass me by patronizing their restaurants in the future. PS-Doesn't the manager have to wear a mask? Yikes! read more

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Used to love Smash-burgers. Seems like last 6 months there been a lot of changes for the worse. make me sad because After a bad experience at local five guys, Smash burger became my go to place for burgers. However this location has had issues for a long time. Most of time employees are really grumpy and clearly don't want to be there. Lines are often long and order mistakes are common. All things I can look past. But sadly this last meal forces me to leave this review. 1st staff were grumpy and not happy to take our order 2nd shake my son ordered was not given to us until we asked for it and that was when we were almost done with our meal. And now for the worst!!!! I ordered a chicken sandwich and it was raw inside( barely unfrozen). How does that happen? I could see serving some chicken on the rare side still a little pink, but this was cold raw chicken. 3rd They closed the bathroom 1 hour before closing. 4th prices have gone up with less to show (they were stingy with the fries barely filling the little box. Menu too streamlined and at these prices options should be easier. New reward system seems not to be working and staff is unwilling to help. read more

Smashburger - Raw chicken anyone? Looks like sushi. - Burgers Near Me - White Plains, New York

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I rarely eat hamburgers at fast food chains, but I enjoy a good hamburger occasionally. I thought Smashburger was a better quality product than a fast food chain like Burger King or McDonalds, so I stopped by this location. They are undergoing renovations, but I was fine with the construction in-progress interior. Unfortunately, my $19.78 meal of hamburger with fries & Diet Coke was awful. It was a thin piece of beef that smelled off, and it was literally falling apart on a bed of wilted lettuce and tomato. Tasteless fries on the side. Really disappointing. Sorry, I never give bad reviews, but I was really surprised and disappointed. Hopefully they just had an off day. read more

The Worst experience ever . SCAM . Ordered food from White Plains location - delivered only half of the order, i spent hours calling restaurant no one answered . I send numerous e mails no one replied . It is scam , pure scam charging $50 for dinner but just delivering half of the order and keep the money . Robbery . read more

This is one of the more appealing and less bank-breaking burger options in Westchester. I've found the employees here to always be super friendly, and service is pretty efficient, so I come once in a while when I am craving fast food. Unfortunately, the SmashFries leaves a lot to be desired. I like that they are shoe-string fries, meaning they are very thinly cut. They are also nicely seasoned, but I found that them way too limp and soggy by the time I got around to eating them. The burger was a winner though. I finally got around to trying a beef burger - specifically the bacon cheeseburger - and I thought it was fantastic. The beef was a little dry, but I guess I wasn't expecting a medium rare burger from a fast food chain anyway. I do appreciate that they give you a bunch of topping options (definitely take advantage of this!!) that don't come with an extra charge. You are also given many substitution options for the egg buns that come with all of their burgers. All in all, it really allows for customization however you like! More veggies, less veggies, or no veggies at all. read more

Smashburger - Burgers Near Me - White Plains, New York

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Greasiest Smash Burger experience ever!! Yuk!! Have eaten there many times before and have taken food home without any problems. This time was a disaster...I will start with the good...My husband's smash burger was just good and my classic smash chicken was just ok. The smash fries barely had any seasoning and were almost raw. Gross! The container was shiny from the grease that had soaked in and there was a pool of grease in the bottom of the container. Same greasy situation with the smash tots. We reheated the fries once we got home but it didn't help. And to make matters even worse, they got rid of our favorite side.... fried pickles :( I won't be back any time soon. Oh and by the way, I really don't appreciate seeing the employees flipping each other the bird in the kitchen. I was with my young daughterp read more

Smashburger - Greasy tot container... yuk! - Burgers Near Me - White Plains, New York

I was in the neighborhood so I decided to stop in for a quick bite. There were a few patrons dining in but restaurant wasn't busy at all. Extremely convenient for me... or so I thought! The cashier was a short female with really short hair who wasn't pleasant at ALL. You can tell she didn't want to be at work. I ordered my "go-to" the truffle mushroom Swiss burger and fries. (If you've never tried that .. you ABSOLUTELY have to!!!!!) So I'm waiting for my order, and i see one of the cooks put a to go back on the counter. After waiting about 6-7 minutes, the cashier didn't even look at the bag so i politely asked if the bag was mine. She said so rudely and sarcastically " is your name Alexis?" I said no it isn't. I'm guessing it was a mobile order or Uber eats or something because no one else was waiting for food. I was shocked at her attitude and honestly wanted to just leave. A young male with a ponytail came out the back and started to help out. He was extremely pleasant and courteous. He asked immediately asked in a polite way what i had ordered and Once my bag was put on the counter, he apologized for the wait and handed me my bag. That's how you do customer service! read more

Double Carolina Burnt Ends Sandwich The most expensive ($30+ for 2) and the worst tasting Would not recommend read more

Fast, very friendly service and excellent food. The burgers and fries were fresh and made just right. The restaurant was clean and enjoyed eating there. read more

Previously Id enjoyed the scarsdale location, but its closed and is now in process of becoming a chipotle. As to this location, the burger was not good. It was so salty it actually sort of burned by mouth. The ingredients seems high quality. Just too much salt. The smash fries were good. The cashier/manager speaks every word at just shy of a full yell volume. Combined with poor accoustics and the crying babys other patrons making noise, should you make the mistake to come here, you definitely want to get your food to go. Incredibly uncomfortable place to eat. read more

Horrible service. "Manager" louis couldn't care less. Horrible experience. Ordered 2 sandwiches with fries and a shake to stay. One sandwich came out 10 minutes later. 5 minutes later the shake. Another 10 min the other sandwich. Fries never came. Place is dirty. Tables aren't cleaned after people leave. Just nasty place. Ended up asking for my money back. Louis didn't even give a shit. Lost my business. read more

We just walked out on a $28 order. The place was, in a word, disgusting. NONE of the tables were clean, staff were reusing rags to wipe down surfaces near the register without disinfecting between uses, orders were so slow that social distancing was impossible, staff were going back and forth between pawing all the sandwiches, using the register and wiping behind the counter with the aforementioned filthy rag without changing gloves. The women's restroom was also dirty/smelly. What a disappointment from when I previously visited in pre-COVID times. read more

Smashburger - a receipt for a pizza - Burgers Near Me - White Plains, New York

Bonjour to the French Onion Double Burger! Shook off the disappointment of my first crack at the Smashburger chain in Cortlandt, NY and sat down for the featured ($4) French Onion Double and a malted Oreo shake. Redemption. Unlike in Cortlandt, patties were fried hot and long enough to develop a satisfying Maillard crust, with umami notes accentuated by the French Onion's grilled onions and Swiss Cheese. Surprisingly, the premium burger remained intact through the eating experience (unlike the mess that results from Five Guys or Carl's Jr's/Hardees). One star off for general uncleanliness and unprofessionalism. No excuses for smeared grease and dried condiments on laminated menus, as well as for poorly wiped tables at 11:30 on a slow Saturday morning. Further poor form when the cashier makes a customer wait while he asks the USPS delivery lady whether they're hiring. However, didn't get sick from lunch, so no harm, no foul? read more

Smashburger - The Double French Onion Burger - Burgers Near Me - White Plains, New York

Ordered 2 Smashburgers from here, no changes, no removing of items, just completely as is. Received 2 plain burgers either not a single topping on it. Burger itself was overcooked. Cannot recommend a place that can't even cook their signature item. read more

Unappealing. Too gloppy and they put on wrong toppings. Patties are think and overcooked.

waiting 20 minutes, the manager said she walked in 5 minutes ago she has been here the entire time we have. the burger came out raw and had to wait multiple times for different parts of the order. the person working the grill was not wearing their masks the right way. the restaurant itself is dirty. the manager never apologizedfor the slowness of the kitchen or the fact that the burger came out raw. they seemed to focus more on the deliveries then in store customers. read more

I found and grew to love Smashburger when I was a student in Arizona, so when I saw that they had locations all the way over in New York, I just had to go and try and see some of the regional differences. I happened to be in a bit of a hurry when I came because I had a train that was coming soon. I wasn't sure if I would have enough time to eat everything. Boy did I not have to be worried. This particular Smashburger location blew me away with their customer service. The staff was friendly and accommodating and made sure that everyone was doing okay. Not to mention that though the place was fairly busy when I went, my food arrived almost right after I sat down! They put the fast in fast food. I ended up ordering the Spicy Jalapeño Baja Burger something I hadn't seen in Arizona but was on this New York menu. This burger comes with fresh jalapeños, guacamole, pepper jack, lettuce, tomato, onion and chipotle mayo on a spicy chipotle bun. Along with that I got tots and a Salted Caramel Milkshake with Oreos. The thing I've always liked about eating in at Smashburger is that they give you the milkshake and the container they made it in with the leftover of the batch giving you almost two milkshakes for the price of one. I am definitely coming back and this was a really pleasant experience that made my day better. read more

Smashburger - Burgers Near Me - White Plains, New York

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Yesterday on January 8 at 11:20 AM I was buying some food at Smashburger and we received some nasty customer service. The one worker that was out front which was a girl had the nastiest attitude and kept questioning us about the things that we wanted to order to eat and when it came down to giving us our order, we asked for 4 barbecue sauces and the employee mocked us because there was two of us and we wanted 4 barbecue sauces. It's pretty much every time I visit Smashburger that i get service like this. It's always a new manager or new employees. Get it together so others won't be terrified of going to the only smashburger around them. read more

One of the crew member is smoking weed in the bathroom. When he got out I can still smell the reek of strong marijuana! And this is the guy in the kitchen preparing my food? They should have a no weed policy while working. The bathroom is now left reeking marijuAna too. The manager probably does not care if employees smell like "Cheech and Chong" read more

Food is what you'd expect so not horrible. Service is absolutely atrocious. I waited at the counter to order with no one else in the establishment for 10 minutes. After finally ordering (to which I had to pay $1 to add cheese to my chicken sandwich) it took 20 minutes to get my food. 1000% don't recommend. Shake shack is really close so just save yourself the trouble and go there. read more

A family favorite, although customer service was very poor. One of my servers was very rude and aggressive even while asking questions. I was seeing the same server speaking with others in a rather calm and kind tone. I think it's because i'm hispanic, giving very much racist vibes. She was even aggressive while handling my food, and placed it on my table basically throwing it. Now considering going to a different location because of this treatment. The food was decent but the fries could basically use a little bit of work. read more