Tried the BOGO before it ended on 3/12. Anyone that had anything negative to say about the service during the BOGO promotion is ridiculous! Staff was in there fighting for their life to complete those orders. The chef was very accommodating, I asked him for well done patties in the middle of a rush & he did it. Thank you so much. I got 2 bacon cheeseburgers well done with grilled onions, lettuce & one with mayo. Great job everyone! Thank you so much. read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - White Plains, New York

*Take-out review* We got burgers on a Friday night in February. The 15 minute free parking area wasn't accessible in City Center because there was snow in it so that really stunk. It makes picking up from the WP location a lot less favorable than picking up from the Yonkers location. I will say however, the burger patties were especially delicious from here. We were rolling our eyes every few bites because it was so delicious. It made a serious difference. I changed things up a little bit and I got a patty melt this time it was so so so good. The fries were very crispy and light. They were delicious. I could see myself ordering from here again but again the parking is really annoying for pick up. Can't say anything about the ambience because we did takeout. But as for the service or food, it was excellent, five stars. read more

Five Guys - Patty melt and fries - Burgers Near Me - White Plains, New York

So I will first say that everytime I come to the white plains location. They are so super nice but the service is slow always busy. This isn't the first time time that it says on the app 9to14 minutes I waited 30 minutes after and asked again and he was very nice but my bag was sitting there in the counter and no one told me it was ready so now on my way home and Going to be annoyed as it's going be cold again read more

Today I finally tried five guys.... Don't know what the fuzz is about .. tastes like street burgers . Not the good ones 4/10. Now I have a stomachache fries were also bad .... Definitely not eating from this place again. read more

Horrible service, We did not receive our cheeseburger and they claimed that we got one and that we were lying. Eventually she ended up giving us a cheeseburger with a nasty and mean look. She said "I am going to check the cameras". We were being as polite as possible and they weren't doing the same... If anyone is hungry they shouldn't come to this place because of there rude attitude and nasty looks. read more

Five Guys - she finally gave us a separate bag of the cheeseburger... - Burgers Near Me - White Plains, New York

I was pressed for time so I pre ordered on line. When I got to the store 5 min later than the recommended pick up time I had to wait in line with those ordering. They don't have a separate area for online pick up. I really wanted to go Full Karen Mode in this place but kept my cool. PLUS!!!!! My food 1/2 hour later was still Not Ready!!!!! So frustrating and a total waste of my time and effort. read more

Five Guys - the front of a five guys restaurant - Burgers Near Me - White Plains, New York

Food is great but service sucks. I went by today they have couple of costumers no one in line, but the cashier seems to be in a rush! Very disrespectful she didn't let me even finish with one burger when she was asking if that was it! After all they didn't want to take my money pretending they didn't have change laughing about it! After 8 years going to that store im not going back! No wonder there is no line anymore read more

First let me say, I really enjoy the food at 5 Guys. And I'm not living paycheck to paycheck or pinched for $. But what I will say is that the reason for that is my healthy respect for money. I went into their store yesterday for the first time in a few months. I was gobsmacked by their prices. and I have to say, having grown up in retail, that they make no sense. My wife had a little hamburger for $8.69. I had a regular burger for $10.39, a very strange comparative pricing. The only difference is a second burger patty for $1.70. I am reminded of the old '90s era joke that Bill Cosby made about over priced eggs from room service.... What the heck is wrong with the second patty? How about I order a regular burger with extra lettuce and tomato, and ask for a second bun? Or better yet, if I'm doing takeout, use a bun or bread from home? Or look at it this way....if you order TWO little burgers, it will run you, $17.38 as compared to the regular burger with the only difference being a second bun. So they are charging you $6.99 for the second bun. And the their French fry prices are absolutely NUTS. A large order of fries - $7.89. You can go to ShopRite down the road and get FIVE lbs of Idaho potatoes for only $3.49. Yeah, they cook them. But hey...you can get a nice sized bottle of Planter's peanut oil at ShopRite for $5.99. You can make FIVE POUNDS of fries at home for $9.48. the Five Guys fries carry sales tax, the fixings from ShopRite don't. With tax, the Five Guys fries are more than $8.50. For $1 more, you can make FIVE POUNDS at home. I walked away buying the burgers, ONE large fries to share and one bottle of diet soda and with tax and EXTORTED tip, over$31. Unbelievable. Stunning. Keep it. I'll make my own. read more

Tried to order a Grilled cheese Cheeseburger, and the young toothless white cook behind the counter, said "those are annoying to make". Also, while missing Grilled Onions, Bacon, and Mushrooms, as toppings. The Five Guys chef (who was seriously missing most of his front teeth) told me to not go back until Monday, when he wasn't working. Teach your toothless dog to work better. read more

Soggy fries overloaded with salt. Just tasted like the spuds were soaked in oil and coated in salt. Burgers were okay basically what you would expect at a fast casual restaurant. Better than McDonald's but not as well done as a good restaurant. read more

Christopher provided splendid service, true hospitality and great food all in a timely manor. Made my day . Thank you for employing him he deserves a raise! read more

One of the most expensive and over rated burgers I ever had. The service was excellent and the store was clean. You can find a better burger At Kennedy's on post road. Same burger better price. read more

This five guys has an incredibly nice person at the front working as a cashier. One of the friendliest experiences I've had at a fast food restaurant (though food definitely does not come out as fast as a McDonald's). He also really tried to sell me on getting the little fries saying "if you order the little fries, we top it off so you basically get 2 times as much fries"... he wasn't joking. The fries overflowed in my bag so much that I could fill maybe 2 other cups with what had fallen out. (The picture shows what was left after picking at them for 10 minutes already.) Unfortunately, other than him I can't say there was anything special about this establishment. The food was bland, even after adding a boatload of toppings. The Cajun fries, though abundant, did not really have the right type of Cajun spice that I like, and felt somewhat powdery in my mouth. If you need some joy in your day, stop by to say hi to the glowing cashier, who's sure to make it just a bit better. read more

Five Guys - Little Fries - Burgers Near Me - White Plains, New York

Great food, can be sketchy at night though... Service was okay, and the place didn't really have a clean feel to it. Definitely good to order delivery from, but not if you're going to eat in the resturaunt! It is a fast food chain after all. read more

I loved the cajun fries... they are served hot with a lot of spices! Since I'm a vegetarian there were only a few options for me so I decided to go w/the grilled cheese...it was so tiny and disappointing. I've had better at random delis in the city....but I guess most people don't come here for the grilled cheese. Had to wait a while the night I went because the line was so huge. Loved the complimentary peanuts while you wait. read more

Five Guys - Cajun fries - Burgers Near Me - White Plains, New York

See all

The place is not very clean. The service is so-so. The only good thing about them is their French fries.

This was my first time at Five Guys. I have heard a lot that it has amazing American burgers and fries. We ordered two hamburgers with regular fries. You can add the condiments as you choose, I added minimal with tomato and ketchup only but there is a wide selection of condiments. While waiting for the food, they serve free appetizer as peanuts - which was quite nice to keep us busy. Our order quickly came out as the place was not very crowded. The hamburger had two patties and they were well done, I liked their taste. For me It was on the greasy side, compared to Shake shack or Red Robin burgers, but you can definitely taste the real meat in this burger, unlike the McDonalds burger(which is kind of hollow) For fries, They basically gave two cups of full with fries as regular size and there was even more in the bag... it was a lot!! I mean. I liked the taste of them, they were fresh and hot but were really salty so could not eat all of my portion. The bathroom was very clean and the place was also pleasant. The bright side is that I did not have any stomach problems afterwards, which means the place was clean and the food was decently prepared. Overall I enjoyed my first experience at this chain and would come back, not necessarily to this location but also other Five Guys locations. read more

Five Guys - Burgers Near Me - White Plains, New York

See all

0 stars. Food poisoning. Terrible customer service. Absolutely disgusting will never eat here again.

We finally tried this Five Guys out even though it's a fair drive from the office. The burgers are pretty standard and are on par with other Five Guys. A juicy (re: greasy) cheesy double patty with bacon. If you read my other review of the Five Guys at Dulles airport, they charge $6.59 for the same burger we get in Queens for $7.19. Here, it's $7.49, outrageous! The only good thing going for them are the free toppings. Now here's another reason I only gave them 2 stars and probably not going back again. You know Five Guys' practice to dump a scoop of fries into your bag whether you ordered a small or large? They do it at every Five Guys except here! No matter which one we've been to in Queens, Manhattan, Brooklyn, Connecticut or DC, we always get the bonus fries. So when I open my bag and the small cup is not even full, I'm PO'ed! This place was a serious disappointment and is a blotch on the Five Guys name. read more

Solid chain store burger joint. Greasy juicy burger and gotta love the free toppings. The free roasted peanuts are always a bonus and the fries are greasy as well. However there are better burgers out there that are less greasy, but still this place is a solid location. Like another reviewer, I did notice the fries aren't as abundant as other locations. read more

I walked in shortly after opening time. They weren't quite ready to serve customers yet, still opening the cash registers etc etc. But what really ground my gears is this: when I walked in, and the employee saw me, she realized I was a customer and let out a frustrated "ah damn!" Sorry to bother you so soon after opening! Won't happen again. read more

I remember the first time i had five guys down in DC. The burgers and fries were fresh and delicious, and the gimmicks (free peanuts, the fries served in a paper bag, writing on the wall, etc.) were a hoot. I don't know if I changed or they changed, but the food really doesn't have the same pizazz any more. It's definitely a decent feed, but in my opinion, not the best burgers out there. And the gimmicks which are replicated at every branch, feel stale and silly. A good spot if you crave a big fat burger, but it's best to keep your expectations on the ground. read more

This is the slowest Five Guys ever. How does a burger and fries take 20 mins? Oh and it was burned and tasted awful. These people suck.

Fresh and juicy burger. Fries are very good. Free peanuts ! Two little bacon cheese burger + Hamburger+Large fries $29 in total. A little pricy for a fast food chain but for a gourmet burger shop it's decent price. read more

See all

Service was okay, had a friendly worker and non-friendly one. The food took a while to come. Ordered the large fries and they gave us so much extra, almost double the size of the cup which is never a bad thing- however, the fries were horrible, so salty and so crispy that it was ruined the top of my mouth. They don't have any other condiments for the fries except for ketchup which is a downer. The place was also very dirty. The burger was amazing though. read more

Ordered veggie sandwich and Cajun fries. Wait time depends on the crowd. I waited for 10 mins. However I enjoyed those 10 mins with complementary nuts. Once your order is ready they shout for your number . Because of crowd noise one can miss that easily so it's better to stand and wait near pick up counter. My veggie sandwich was okay. Vegetarian don't have much options near by so I won't complain . I ordered little fries but the quantity I got was sufficient for two grown ups easily. Taste was ok. Not that crispy though . But still Was good . read more

Been to this place before years ago,was good.Its turned into a dirty mess hall with unclean looking workers with bad attitudes especially the cashier who was rude and nasty,it was a sunday day so whoever that might be.Overpriced allready but i don't need the nasty attitudes.Never again read more

4 stars for food, but today I watched who I pressume to be the manager (in the black shirt )started cursing and yelling at the young kid that was working made me upset. He made an error on an order and the manager ask him if he woke up f***ing retarded. The kid says he was fixing it and the guy continued to verbally attack him with *you must be stupid, *you have to be f***ing dumb how stupid can you be and you f***ked me yesterday about something. I really wanted to say something and it was really hard to refrain from doing so. I hope someone reads this and handles this matter. Very sad to have an open kitchen and disregard that guest can see and hear you. I will go back tomorrow and I swear I'll help that young man get a job somewhere else. He did well not responding to those insults. I'm still upset I didn't say anything! read more

The worst 5Guys I've ever eaten at!! Thug female at register was a complete jerk. Does it hurt you to talk? I wasn't sure if your grunt was an OK to order... Burger was extremely dry and had to be meat from last week, burger had nothing I ordered on it. Fries were purposely burned beyond recognition and could not eat. Two guys kept coming in from side door, obviously not employees and grabbing food from behind the counter. Male cook knew these guys and let this go on the entire time we were there. Why are non-emplyees standing over the grill playing with you, grabbing fries and eating behind the prep line!!? You can bet, I will not be back to this one!! Terrible from start to finish. 5 Guys corporate needs to take a close look at this location!! read more

I`m really trying to support these restaurants but some of there prices are becoming way to steep. Case and point: I brought a single cheese hamburger for nearly nine dollars, which DID NOT come with French fries. The burger was nearly as small as a silver dollar pancake, topped with one very small slice of cheese and to top it off, I bit into bone fragments on two separate bites. Five Guys really needs to improve the volume and quality of food for the prices they charge if they intend to keep customers. read more

Steph was great! He usually works at the Central Ave location but was in White Plains this day. There was a mixup with our order, but he immediately corrected the situation and made us feel like valued customers. More people in the industry should be like Steph! read more

The only reason why I give this place two stars because this sandwich was actually pretty good and the french fries were pretty good but let me tell you why they're missing three stars they are literally out of ketchup they are literally out of all of the sodas in the expensive computer soda machine, the person who greeted us was so busy text messaging or playing on the internet with her phone she can barely take our order so I gave her two minutes to finish with her conversation which it took her to look up at me and realize I was waiting which I thought was pretty funny Ha-Ha. other than that they should have a mandatory manager here watching over all of the kids because I guarantee you there is tons of ketchup in the back and there's probably enough soda to feed the entire White Plains New York but nobody gets off their ass and doesn't even care read more

Five Guys - Coca-Cola - Burgers Near Me - White Plains, New York

I'm not sure if you have heard about this, but this Five Guys was actually robbed at gunpoint in its first week open. The best part was, it was an inside job. Allow me to explain. On June 30th, 2011 this amazing headline graced the streets of White Plains newspapers: "FOUR GUYS AND A GIRL ROB FIVE GUYS". What happened was, three men entered the Five Guys at midnight demanding all of the money. They presented their loaded revolver to "convince" the staff to give them the money. Once the three left with $37,000, the police were notified and the White Plains Police Department caught the fleeing men in THREE MINUTES. As it turns out, the woman working at the Five Guys was also in on the robbery. And a fifth member of their team organized it. As her information was readily available from employment records, they were all rounded up instantly. They could literally make a movie about this. ANYWAYS, I LOVE THIS FIVE GUYS! Robbery aside, the location is a godsend. Westchester has like three Five Guys, so getting one in White Plains that is close-ish to my hometown of Irvington is extremely exciting. This Five Guys, like a few, has a cork board where kids and adults alike can make drawings for the place and put them on the wall. I've penned a few myself. It gives it a local, wholesome flair. The actual orders take longer than most Five Guys. You could be waiting for your burger for quite a while, but the free peanuts make up for this! Free refills, too! Parking is in the huge garage right next to it so it's very convenient! There is ample seating so you usually don't have to worry about getting a table. And the employees are pretty efficient. This Five Guys is one of a few in the chain who have started measuring their fry portions more accurately. You might be used to your bag being filled to the brim with an unrealistic amount of french fries. That's classic Five Guys. But this place actually measures the portion they give you. Still plenty!!! I love you Five Guys. And I'm sorry you were robbed. I wish I could be the Sixth Guy. Six Guys. I like it. read more

To be fair though, I actually didn't have their burger, just their fries...But, for the price I paid for my fries and my friend's burger, this place didn't stack up. I ordered the Cajun fries, which tasted ok, and my friend seemed to like his everything burger. BUT, for $18 and change, for one burger and fries and a 2 large drinks, I expect good fries and a great burger. I'll try this place one more time since I frequent this area, but so far, I'm disappointed read more

Five guys restaurant best burger in town! What I love about this restaurant is that they show you how they prepare it, why you wait you see everything happening in front of you. As you sit and wait you can check out the five diner type quality from the 1950s that it has,With their red and white tiles matching chairs and tables is pretty cool. I also like the roasted peanuts while you wait for your order. I have tried several five guys restaurants and they all have the same quality, Unity and hospitality what else can a client ask for. I know more catchup please!! LoL read more

It's obvious that a lot of people line up to eat at Five Guys because they like their burgers. I'm not one of them. The burger patties remind me of McDonald's Big Mac, and there's nothing special about them. I gave them another try, and added jalapenos to the "everything" request. Even with grilled mushrooms and onions, the burger was really bland. And the fries? Tastes like cardboard. $5 for a burger is asking a lot, too. In N Out still rules, by far. read more

After giving it some thought, I decided I can't penalize this burger joint for ONLY having great burgers with nothing else to offer. If you're in the White Plains area, I would recommend you to check out Five Guys. But there are a few things that could use some improvement... 1. The wait is long, so if you want to run over there on your lunch break, you may want to give it a second thought. 2. I believe they use peanut oil so if you have a peanut allergy this place isn't for you. 3. They serve peanuts as an appetizer. I'm not really sure how this is associated with a burger. I understand Five Guys doesn't want to be like every other burger joint but where are the milk shakes? Side dishes? Don't feed me small animal food. The cajun fries are tasteless and a waste of money in my eyes. You can pass it up. So like I said, I'm rating Five Guys 4 stars for their juicy burgers and endless topping selections-Nothing else. read more

FIVE GUYS FINALLY LEARNS HOW TO MAKE FRENCH FRIES!!! I don't know how it happened, but they have leaned that to be crispy, fries must be double cooked. Even though the fries are still too greasy and salty, at least there's some crisp! Good goin, Five Guys. The little burgers are good enough, better than McDonald's. I still think the toppings are badly done -- onions are unevenly chopped, not sliced. They should add shakes and onion rings. read more

I didn't know why people got so excited about Five Guys. It seems kind of like a cult. People who have eaten there talk about it like it's some kind of burger religion. But then I went, and I realized what the big deal is. The Gnostics believed - bear with me here - that reality is sustained by these figures called Archons, the real movers and shakers whose choices define the consensus reality in which we exist. And if we strip away the metaphysics, it's not a stretch. There really are a small handful of people whose decisions form the structure of everyday life, even though it's a collaborative effort. It's almost like a trance that we mutually sustain. Our everyday actions are like that of a hypnotist swinging a pocket watch back and forth, saying "You're getting sleepy, very sleepy...." We do it to each other. But Five Guys snapped me out of it. I can see behind the veil now. Who are these five guys, you might ask? I've cracked the code. The first four guys represent the cardinal directions, the elements, the limits of the material world. So then who's the fifth guy, the proverbial quintessence? As I digested the burger and transformed it into a part of me, it hit me. *I'm* the fifth guy. *I* am responsible for the world around me. My life is truly defined by *my* choices. I am the Fifth Archon, I am both the gate and the key. I can't recommend this place highly enough. Nine bucks for a cheeseburger is completely reasonable for what you're getting. read more

Dear 5 guys, Lose the peanuts and spend the money on shakes. What kind of burger joint doesn't have shakes? That MAJOR gripe aside, the burgers themselves are pretty good. I know a lot of West Coasters compare it to In n' Out, and while it may be the closest thing we have here on the East Coast, it is a VERY generous comparison. The burgers are better than Burger King, but let's leave it at that. The one thing I will give 5 guys is that their fries are light years better than In n' Out fries- which taste like cardboard. read more