Good but not great Burger big but almost $8 Didn't have fries this time But good last time My friend originally from LA claims five guys is better than In-out burger Never been there so I can't win the argument Smashburger better imho.. But convenient location makes this joint worth a visit read more

I generally like Five Guys burgers...but something truly awful is happening at this location. A friend and I went today (first time at this location) and we were both totally totally disappointed at the burger and fries they served. We both agreed that hands down these were the worst burgers we've ever had at any Five Guys..absolute worst. Felt like we were served cold mushed buns, cold burgers and below grade fries. This visit has made us question having Five Guys again. Made even worse because just last week I was enjoying an In N Out Burger in California. It's highly likely that it'll be a very long time before having another Five Guys burger based on this low grade food quality experience. Has made the list for 2nd worst burger this year, behind 40 North in Hastings on Hudson. read more

My experience after visiting for the first time: Service: not very attentive bordering on rude, slow to get an order (waited 25 min AFTER order was placed for two burgers and fries) Prices: too high considering the quality Food: burgers were mediocre, fries were excellent We won't be returning read more

Ariel the manager is the BEST !!! She makes the best fries. Mike is nice too. Place is clean . This is the only location I would eat at.

Came here for a quick bite got a burger and some fries food was amazing service was amazing will definitely come back again. read more

Five Guys - Great placr - Burgers Near Me - White Plains, New York

See all

I don't know why I keep coming back here but I do. The burgers are pretty good--but I think moreso buoyed by all the press clippings plastering their walls than the actual taste. (Being that there are about four burger-dedicated places in the neighborhood, there's a lot to compare it to.) I would probably come here more if the wait wasn't so maddening. This place is, in no uncertain terms, fast food--since you have to wait in line and order at a counter. Given that, it's pretty frustrating to wait a long time watching the cooks grill burgers in what seems a proprietary, very slow, assembly line process. There has to be a better way than how they do it at this place. Typically, my experience here is this: Order & pay, then stand in the pickup area with your number for about 10 min. while you watch every step of your burger's cooking come to a HALT as it sits on the counter for someone to read your receipt among many. Then more waiting as they top your burger, confirm it a million times, then dump it off at the fries section where your order once again sits there until someone feels like pouring some fries in the bag. Then you're staring at your finished order, in bag, while everyone else scurries around until finally someone sees it and calls out your number. I would definitely trade the "made to order" benefit for at least something faster. I mean, come on...if there are 20 people in the register line, and you know 80% of them are ordering burgers, why wait until they order to put a patty on the grill? I also still can't understand why in the world anyone can have a burger joint that doesn't serve shakes. Don't even get me started on that... read more

Holy attitude out of Arielle! Had her phone out and acted like the the guy behind me and I were 110% bothering her to do her job! Not sure how anyone can give it more than one star! read more

love love the burgers and the extra pickles! they are quick and the place is always clean. and you can't beat the peanuts, so fresh!

I'm not quite sure how this establishment is still standing in White Plains. It's very disappointing that the managerial staff has not taken any of the awful reviews posted into consideration. Tonight, my daughter and boyfriend went in at 9:45pm and received the most disgusting service possible. The older women was mean, nasty, and shouldn't be employed there if she doesn't care for her job. There's plenty of unemployed people that I'm sure would love to take her place. Since when does your establishment give customers the Cajun seasoning on the side and tell a customer to do it themselves? You make an awful milkshake, then refuse to remove it from their bill. What type of customer service is this? This lis only a few things besides terrible service that took place tonight. I hope the owner of this franchise addresses this situation. read more

I've ordered here a few times and have been debating this rating for awhile. When I watch them cook the burgers I always see them pressing em down. Burgers are kinda flavorless as a result imo. I love the Cajun fries, big fan of spicy, little extra salt helps. I'm not going to say I won't come here again out of convenience, but they are a little pricey. Better burger places out there in the big burger world that give you more and better options. read more

For the second time in a row five guys delivered our burgers with tons of cheese on it. Both of my sons do not eat American cheese and have adverse reactions to it. The solution offer to me by the store manager was to come in on Friday to receive a fresh order, today is Wednesday. This is absolutely unacceptable. I chose to use Uber eats to deliver my food because I was unable to come into the store. Yet the manager CHRIS insisted that I can either come in the store for a new order tonight or see him on Friday. I spent over 60+ dollars and find this unacceptable. I do not recommend this location at all. It is a blemish to the Five Guys Family! read more

Doesnt look like the owner of the brand FiveGuys cares about what goes on at the franchises. Fries seem to be always prepared poorly, ive experienced oversalted, undercooked and oil-drenched fries at this White Plains location. Sometimes you get everything prepared the way it should be, but most of the time food is terrible here. On my last visit i asked for fries to be replaced and clearly stated they are undercooked and full of oil. Next batch they make pretty much same fries, they were all limp full of oil. I was in the bathroom half hour later after these fries. Theres absolutely no quality control from upper management, that is if it even exists there. read more

You know, pains me to have this be my first Yelp review, just as it pains me that this is the one I'm writing. I used to like this place, I really did. When it opened? Great service, great burgers, awesome fries. Over the years, it's dropped considerably in quality. Burgers and fries remained good, but the service got slower and a lot less friendly.I kept giving it chances because they had yet to really screw anything up. Well, after eating at Smashburger a few times already, I decided to see how it weighed up against Five Guys, so I made time before work today to eat here. Arriving just after 11, I come in to the woman behind the counter on the phone. She barely took notice of me when I entered, and a man behind the counter walked up, but did not address me. The woman put down the phone and looked at me blankly. I asked if they were ready and she said something that was neither "Yes," nor was it "No." It was nothing I really registered or understood, save that it was not very welcoming. The man behind the counter said nothing either, he just continued staring. I decided that was it. There are things I'll stand for- Looks of contempt for trying to patronize your establishment are not among these things. I left, walked over to the Galleria and ordered at Wendy's. Yeah, their food is garbage, but at least they give you a noncommittal greeting when you walk up, instead of staring at you like you're somehow doing them a disservice. Two stars, because the food was once good, and possibly could be again, but this place needs some people who know how to deal with customers. I don't think I've been smiled at even once in the last year. Eat at Smashburger instead of this dump. That is all. read more

Since I have my own drink I order a bacon cheeseburger with fries. The quality is 10 times better then McDonalds Burger King & Wendys. $12 id rather pay at this place as opposed to McDonalds $9.50! The fries are natural with the skin still on it! I see a lot of people knocking the staff.. a lot of kids but we were once there age!! I give them credit for working on a Saturday read more

Burgers are awesome. But I don't like to wait 15 mins for my burger when there's no one on the line. read more

Five Guys - Burgers Near Me - White Plains, New York

The slowest five guys I have ever been to ever. I think five guys is a great burger place and I enjoy it. I've seen a midtown Manhattan five guys turn out orders quicker w two people behind the counter. Two people behind the counter at the white plains establishment was filled with complaining by one employee. My rec is to call in your order and get a pick up time. read more

It feel clean and unlike many other burgers spots where you leave when your clothes smell like the burger you just had, this is a place we enjoy visiting. Fries are delicious, can get little soggy sometime (Not sure when and why). Good burgers, that for my opinion should have got little more credit than the rating it got here. read more

Not sure about the complaints about the service. Used the app to order online, got there a few minutes early and watched them at work. The cooks interacted with my daughter and everybody was friendly. Food is standard Five Guys fare which means very good pretty fast burgers and a huge amount of fries. read more

Food is fine. Yet the employees lack basic customer service skills. The cashier did her best to ignore me, which is quite the feat when I'm standing in front on her and attempting to give my order. I will give management some credit, since they seem to have hired an expediter, who berates the employees. She even scolded an employee for making a face at a customer, which might have been me since my back was turned at the time. Perhaps the steady stream of the abuse from the expediter will both increase the quality of service, and entertain the patrons! Overall you are better off going to Chipolte a few stores down, since the employees there posses a modicum of intelligence. read more

Yes, they have free peanuts. But I would have rather had a pleasant person taking my order at the counter. I was the only person in line but I had the impression she was annoyed that I did not rapidly fire my order to her off the top of my head. This was my first visit and I am not in a hurry to go back. The fries were hot - that was the best thing about them. I guess people like them throwing more in the bottom of your bag (not my thing.) The burger was okay. I might have liked everything better if I had been greeted with more than a bad attitude. read more

Almost $12 for a mediocre burger with an extremely stale bun... I wont be going back.

So, I'm not going to lie...I tried Five Guys because of the "oh my dayum" YouTube song. The burgers are okay - on par with Shake Shack. Additionally, the burger quality is really dependent on which location you visit; I've had good burgers at some locations and greasy messes at others. read more

Went here last week for lunch , can honestly say I had the worst burger I have ever tasted in my life. The fries were extra thick and salty. The burger was greasy and had no flavor. I left there feeling like I was going to vomit and it was extra expensive. 2 small burgers 1 fries and 2 sodas for $27? Never going here again read more

While Five Guys are known for their great burgers that doesn't apply to their service! When someone completely forgets your order, good people at least apologize but in this White Plains joint they blamed me that "someone" took my order and when I demanded my money back I had to wait (again) a while until they gave it to me. Highly unprofessional place Definitely not going back there, ever! read more

Ludicrously slow. No one in front of us to order and 3 customers waiting at food pickup. A plain burger and fries for my son took 21 minutes!!! Dirty dining area. Called the complaint number and got a prompt call back from the franchisee owner the next morning. He was very apologetic, which was appreciated. read more

Well, It was worth the wait first for the place to open and then almost about a week to even get inside! Great hamburgers with tons of toppings! Honestly they are making a really good burger with lots of flavor and the fries are thick and tasty as well. ...and! the free peanuts in their shells are an added bonus while your waiting for your order to be ready!, plus the place is spotless and really nice to look at. This is white White Plains really needs, a quick burger place at great prices and with a great staff taking care of things! ... it also is a plus to be right across from my office but not everyone can have that added on the list. Give it a try, Gene read more

I always have a very good experience at this 5 guys location, unlike some other ones. The employees are very friendly and don't rush you when ordering. The burgers are always on point and the fries are great as well. It's my go to whenever I'm in the area. read more

This is the worst 5 guys I have ever been to!! Same burgers but the staff is absolutely horrible! They are extremely rude and inconsiderate. Never giving this place business again! read more

New Five Guys was packed - burgers were good, location was great: )

Excellent service, the cashier lady is soo funny and welcoming. Burgers are soo good here, definitely coming back ! P.s came here cause TGI Fridays is so bad read more

Food is ok, that's probably the only good thing I have say about this location Staff is inattentive and the place is dirty. I asked a staff member lto get our table clean as it was sticky from ketchup from previous diners . He walked over with paper towel in hand and wiped down the crumbs , leaving the surface just as sticky as it was before I asked him if he had any wet cloth that he could use and he said no, in a rude tone Management need to be aware of what's going on the floor and have the place swept every hour I'm sure they could be busier if it was managed well. Won't be returning read more

The fries are outstanding and far more deserving of awards than their burgers. I truly do not understand what all the fuss is about. I found them to be unremarkable and unmemorable. Wendy's has a better burger. read more

The staff was incredibly rude while I was ordering. I was asking them for a patty melt which is something I've gotten at so many other Five Guys locations; and the server looked at me like I had 2 heads and refused to make it for me. The establishment is also incredibly dirty. The tables were all so dirty and filled with leftover food and crushed peanut shells. read more

5 Guys is great!! I love the food it's always great and tasty. Never disappoint on the flavors. However seating is always a pain if you want to sit down and eat there. Never enough spots so always need to take out. Line is a bit of a wait but nothing insane. Overall I think 5 Guys is great and I will always be back for more. read more

Five Guys has always been one of my very favorite places to grab a quick burger. The service here is incredibly friendly and it pretty much lives up to what you expect from Five Guys. They probably get a lot more busy than other locations and so it might cause some problems but I still didn't mind at all. Still one of my go-to places when I want a nice solid standard American burger and some of the best fries anywhere. Oh and there's like 16 choices for drinks (maybe more) but that makes me smile even if I don't drink most of them. Lots of diet options besides water and diet coke. That's a plus. read more

I have to admit, all the times I've been in the area, I just thought paying $5 for a burger was overkill, but when hunger takes over, all bets are off the table. I gave in to desire. The cheeseburger was good (but I WAS ravished). I wasn't sure what kind of fries to get (regular or cajun), so the guy offered a sample of cajun. Well his sample was a "cup" of fries. By the time I ate the sample, I ready to cancel my order of fries. LOL They simply sprinkled the fries with cayenne pepper, but they were tasty. All in all, I will revisit again if needed. read more

Finally, a real burger joint in town. Ok, ok. Westchester Burger company is also pretty durn good but Five Guys delivers consistently... and a consistent wait can also be expected. read more

Ronald Lawson offered me another gift card. It never came. Terrible customer service.

Good burger choices. I had the bacon burger with jalapenos, onions, LT, and ketchup. They need to remove bags of potatos or peanuts to clear up space for tables or customers. They should make the pick up/waiting area bigger so people are not standing next to customers who are sitting. A bullhorn or speaker system would be useful so workers don't have to scream 2-3X per order. It is an alternative to Mickey Dees and Burger Death. If you want to move up on price and quality, Bare Burger worth a shot. I need to come back before comparing it to SmashBurger. I happen to really like Smashburger. read more

Fast food that's not as bad as regular fast food. The burgers are good and you can get almost anything on em. The bacon cheese dogs are pretty boss and a bag of fries doesn't hurt either (lol, except my cholesterol). read more