The takeout orders are ALWAYS messed up. I don't know why I gave this place more than 1 chance, but I've been here 3 times, and my order has been messed up three times.
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Experience 1:
Their website is constantly messed up. Once I placed an order on their website, it said the order couldn't go through, so I called and they said I would have to drive in to place the order (they can't take pick-up orders over the phone for some reason).
I drove in and placed an order, and, while waiting, I get an email saying my online order has been placed. I now have 2 orders, and have to go through the extremely time-consuming hassle of cancelling one. I take my non-cancelled order home -- they completely forgot the fries. I called the store and they said I had to drive back to get them. Forget that.
Not to mention, not ONCE did I receive any sort of apology for this experience.
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Experience 2:
Second time... well, just look at my pictures. I ordered:
Big Avocado Club (comes with avocado and bacon)
+Mushrooms ($1.29)
+Pickles
+Blue cheese ($0.70)
+Pepper Jack Cheese ($0.70)
+Guacamole ($1.29)
-NO BUN
I get to the store. They inform me that they were out of mushrooms so they didn't put any on. Ok...? I ask for a refund of the $1.29. They guy looks at me like I'm crazy. "It's only $1.29." Yes, I know it's only $1.29, but I paid $1.29 for MUSHROOMS and you didn't give me mushrooms, so why is it audacious for me to get that charge refunded? Ok. Like usual, refund process takes upwards of 5 mins.
I leave the store, get back to my office. What do I see? A piece of meat, in a bun, with a piece of lettuce, two cucumbers, and a tiny piece of bacon. No avocado. No cheese. No guac. Yes, I paid for about $5 of "add-ons" and it came with NONE of them. It was the saddest burger I've ever seen in my life.
So, I call the store. Ofc, they tell me I have to come in to get it fixed. Waste the 10 mins driving to the store. Guy makes me a replacement. Get home. Guess what? He STILL forgets the bacon and the pepper jack cheese. Holy cow. How is it so hard to look at an ingredient list and place those items together?
Again, not a single apology for the entire ordeal, including the additional 30 mins of drive/wait time for the replacement.
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The food is decent. Extremely salty, but I generally like salt. Some things, such as the haystack onions, are WAY over-salted (mushrooms are exceptionally salty too). Even a salt-lover such as myself couldn't stand the haystacks. Tasted like I was biting into a block of salt.
Overall, definitely not worth the price you pay. I'd much rather go to five guys and get better value, portions, and food. read more