The food at Smashburger is a solid three stars. Definitely not the best burgers but better than some other "fast casual" restaurants. I have found that the black bean patties are too soft- maybe they need to be put in the oven or cooked longer. They taste fairly good but I wasn't a fan of the texture. The regular burger patties are better. The "smashing" of the burger supposedly makes them juicy or something. Not sure if this actually works. I have found that some of their burgers are on the salty side (for example the truffle one) but generally, I've enjoyed what I have ordered here. The one plus is that the service is always excellent. Very friendly employees who make sure you enjoy your meal. read more

Smashburger - Black bean burger with guacamole and pepper jack cheese - Burgers Near Me - Paramus, New Jersey

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That chicken avocado burger was so delicious and I didn't feel like I was giving my heart a serious case of cardiac arrest (I had to remove the bacon though) Also, the jolly man who brought us food was such a delight, he truly brightened up our day with his positive attitude and smile (trust me, I usually find these people annoying). The world needs more people like him! read more

Smashburger - Burgers Near Me - Paramus, New Jersey

Eh. Nothing great here. I think this is more hype than substance. This is an over-priced fast food place. It's like Mickey D's meets Chipotle. It has an upscale-ish fast food feel and somewhat fresh food. I had the Baja Burger. It had fresh(ish) guacamole and raw jalepenos. This yelper likes her fire. It was nicely balanced with the cool of the guac, so that was nice. No one asked how I liked my burger, so it's a bit of a one-size-fits-all sort of thing, like McDonalds. I asked if they had onion rings. They suggested the Haystacks. I should have stuck with fries. The Haystacks were gross. They were like pieces of a twice-fried, overly greasy part of an Outback Bloomin' Onion. They were in no way outstanding and sat like a grease filled rag in the bottom of my stomach. Yuck. I may return and try the same burger with chicken or a bean burger, but I won't do the beef and definitely won't do the Haystacks. The salads could be options also. I'm glad I checked it out, but I'm in no rush to return. read more

Smashburger - Spicy Baja with Haystacks. - Burgers Near Me - Paramus, New Jersey

Went to Smashburger cause I love Cheeseburgers so I had to try Smash. Overall I was disappointed. The burgers were just waaaaay too greasy even for me, and I am NOT grease sensitive. I think they must use 75/25 and cook them on a flat griddle which means they come out dripping. Food- 2 Stars. Again, the burgers were just so greasy they were hard to eat. Grease running over my hands, onto the table/tray, etc. I felt like I ate chicken wings my hands were so nasty when I was done. My wife really struggled with the grease level. The burger itself once I got past the grease was actually good. Cooked well and seasoned well. The actual ingredients/toppings otherwise were good with the exception of the guacamole on the baja, it was the pre-made bagged crap that always tastes too salty. Don't offer it if you aren't gonna make it ala Chipolte. Chili Cheese fries were good, but I do prefer a Five Guys type fry to these thinner ones (personal preference thing). Atmosphere- 4 Stars I liked the inside/setup. Value- 3 Stars Nothing exceptionally expensive or cheap. I do hate $2 sodas. Service- 3 Stars Everyone was nice, they bring the food to your table for you but it's not service in a traditional service sense. read more

Smashburger - Baja reg size burger and chili cheese fries - Burgers Near Me - Paramus, New Jersey

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Picked up an online order tonight. The girl on register was super sweet and helpful, A+ service. Food was consistent with my previous experiences at other locations. Will definitely return! read more

Woah where do I start. I love their chicken burgers! So tasty. So good. And their peanut butter milk shakes are to die for! Their Smash Fries are everrrrryyyyytttthinnnggg. I recommend they get a cheese machine for fresh processed cheese sauce. lol. It would go so good on the fries! Super good food for a quick food place. Nice and clean booths to eat too. Staffers were helpful and pleasant. Can't wait to visit again. read more

Smashburger - Burgers Near Me - Paramus, New Jersey

Very shocked on how good the burger was! I had the spicy baja smash with beef. The truffle sauce Iside ordered for my French fries was very good!! Staff was pleasant and the chef was nice read more

Surprisingly good. We came in for a quick bite and had pretty low expectations, as far as semi-fast food joints go, so we were pleasantly surprised at the great experience we had. I didn't enjoy the cattle-chute style entrance way that's set up, and wish that it had been a bit less narrow--but this is a minor quibble because outside of peak lunch / dinner hours, I can't imagine you'll be in line long enough for it to matter. I had the chicken burger, which was a (large) premade fast-food style patty, served mouth-blisteringly hot. I didn't try the burgers, but my family said that they were well-cooked and tasty (if a bit unusual for the smashed nature). We also really enjoyed the fried onions--they were crispy and flavorful. My primary complaint is that the table was a little dirty, and our waitress seemed a harried--but I'll chalk that up to a lunch hour rush. Would definitely return. read more

Had a regular burger, fried pickles. The burger was cooked well, the garnish seemed fresh along with the bun. fried pickles not greasy and crisp. Will give it another try - would like to taste the chicken. Wasn't crowded and was served immediately at our table - Not much to say until I return read more

I am torn between 3/4 stars, but settled on the 3. The burgers are good but are sometimes overladen with sauce, creating a pretty messy eating scenario where the taste of the meat patty is mostly overwhelmed. The fries are VERY thiny cut to the point of resembling potato chip level crispiness. Taste-wise, not as good as the fries at Shake Shack or the truffle fries at Zinburger. Paid $1 for guac add-on and it was a SMALL spoonful that I got on my burger, didn't even cover the entire patty. We went here because Shake Shack was filled to capacity, and it will continue to be an alternative burger joint for us. read more

I get that one star is harsh and all , but... I walked in and said hello , I got an answer " Togo or for here " not even hello ? No customers insight and I see why, why do you guys keep hiring horrible staff ? Another customer walked in same thing. The food is great but your customer service is beyond poor. No wonder this place is always empty... Oh well there's plenty other burger places without miserable staff. read more

Food was tasty. Milkshake was delicious. Service was friendly. Dining room was clean. All aspects met expectations.

3 Stars In the age of the burger joint this place fits right in the pack. The service at the Smash burger at the riverside mall is always pretty good and the manager is attentive. I typically go with the Spicy Baja given my affection to dial it up. The highlight of the Spicy Baja is the chipotle mayo for me which i also like to dip my fries in. Smash burger fries entails rosemary and salt seasoning which is a nice touch. Free refills is always a good thing as well. You can't for wrong with the price. read more

Smashburger - Spicy baja with sweet potato fries. - Burgers Near Me - Paramus, New Jersey

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I just love this place.... fast food with a restaurant mentality. You place an order form a very simple menu, go get your own drink, sit down and 5 minutes later your food is brought to you. You eat, and the then just leave your trays on the table that the staff is enfatic about. I felt kind of guilty, but they just made us feel natural about it asking us to leave it with a smile. The food is also top notch... burgers, chicken, salads.... all scrumptious. The fries could use some upgrades, but overall the food is amazing. Tip: salads are the best bang for your buck! read more

This place used to be good. On my most recent order one of the two burgers ordered via Uber Eats was undercooked (rare in the middle), and both tasted on par with public school cafeteria burgers...flavorless. Buns were stale. The "truffle" burger had no truffle sauce. The classic smash was missing most of the standard items....not customizations, but STANDARD items (lettuce, tomato, smash sauce). Very disappointing. On the phone they said they'd issue a refund, but I have yet to receive any notification saying that one was coming. Do yourself a favor and just go to Shake Shack down the street. read more

online ordering fails. app ordering fails. time to new hire new developers read more

Eh, it's pretty standard and the food tastes like all the other Smashburger. We come here whenever we are stuck charging our car and that's probably the only reason why we'll come here. We've had their Baja burger, their chicken burgers, the Jersey burger. While the offerings are cool, however the burgers are slightly greasy. Their salads are very weak, the lettuce is usually a bit dull/on its way out and they pretty much just toss a piece of meat on top of the lettuce. For the price you are paying, I think there are definitely better places to go for a "better than your average fast food place." read more

We used to come here all the time back when it was good. Sometime in 2018, something changed and the burgers started to become over-salted, sometimes to the point where it wasn't really edible. After 3 bad trips in a row, we have given up on Smashburger. read more

Haven't had Smashburger in awhile and I am sooooo happy I decided to have some tonight. Came in to a busy restaurant but the guy on the register and the girl packing food were handling the crowd very well; walk-ins AND online ordering. Waited about 15 minutes for my food which is PHENOMENAL for a Friday night. Finally, my chicken sandwich and smash fries were too good. Thanks y'all read more

I love the bean burger. I HATE THE SERVICE. I hate when I have to complain about service. It is one of those things you should just get right if you want to do fast food. There should be a sign on the door "Send your snotty teenagers here and we will employ them". Again, bean burger was great. Fries = suck Why can you never get my order right? read more

I was excited to try Smashburger because 1. I love burgers and 2. they have a TON of toppings. My excitement diminished after receiving my New Jersey Burger at my table. With seven toppings and condiments, the burger looked diminutive. The patty itself looked dry, and after a bite, it was overcooked and dry. Not all was bad. I finished my burger due to starvation from shopping in the area all day and continued to demolish the tasty variety of fries that Smashburger offers. I ended my meal with a black and white shake to-go, it was amazing. read more

This place should be called Saltburger. I've never had a burger so salty in my life. It was also a total grease bomb. I've never unwrapped a burger before to have pools of grease leak out of the wrapper. Not good when you're eating in your car because the restaurant is a noisy mess full of families with screaming and misbehaved kids on a Friday evening. As I ate the burger, it was literally dripping with grease. I wondered if they either used super fatty meat or else they fried the patties in butter. It was gross. The fries weren't any better. Oversalted shoestring fries, most not more than an inch long. However, the portion was big and definitely enough to share among two or three people. Between the salt and the grease, I felt so uncomfortable after eating here, like I had a brick in my stomach kind of feeling. Definitely will not be returning. Would much rather grab a burger and fries at The Fireplace just down the road. So much better food-wise and atmosphere-wise. Actually, any local diner cooks a better burger and fries than Smashburger. Yuck. Oh yeah, additional note: Their website clearly says that they paint "the grill with real butter, adding a dash of our secret spice blend". That explains the grease and the saltiness. I don't trust any "secret spice blend". Usually that means that it's full of MSG. Double yuck. read more

I usually like Smashburger because they have interesting burger options and gluten free buns. I was looking forward to going here but this location was filthy. The restaurant was almost empty of customers but I still couldn't find a clean table to sit at because all of the tables weren't cleaned off so I had to do it myself. I also think I got food poisoning as I felt sick for 2 days after eating here. The entire place needs a good cleaning or a visit from the restaurant inspector! read more

I wasn't planning on going here for lunch, but here I am. I opted for the local, a "New Jersey Burger". It came with Bleu Cheese, bacon, crispy onions, sautéed onions and mayo on an onion roll. Based on the recommendation of one of my Yelp friends, I ordered the Smash Fries. Wow, crispy and delish! The place was empty so there was no line. I'd eat this every day! P.S. I would add something creamy like more mayo or special sauce to this. I just think it needs something else. read more

I was very disappointed with the burger which was sad especially comparing it to Shake Shack, Zin Burger and even Five Guys. Service was spot on but then again when we visited this location it was empty and it was only 8:45 PM. Burger and fries served hot, didn't have to wait long but just the taste was not what you would expect, well what I would have expected. you want to bite into a thick burger, Smashed burgers are of course smashed so a bit thin even if you ordered the "Big". Not only thinbut not very juicy (well it is again smashed). There are just so many burger joints these days and it is tough competition and I won't be coming back unless there are no other burger joints opened. by the way, can we get thick fries again as everyone is serving think cut fries except for Five Guys. read more

The nice thing about chain restaurants is that they're pretty much the same wherever you go. This location of the Smash Burger franchise is no different. You walk in and place your order. You pay for your order. You find a table, place your number tag on the table, and wait for someone to bring your order out to you. This place was full, but not crowded during the Saturday lunch rush (2pm). They were quick in taking our order, friendly, and the order came out quickly to our table. Kudos to the staff for being efficient and quick. As for the food - some people like Smashburger, some people don't. I think it's OK. A better alternative to fast food, but on par with the other burger joints that have been popping up in the area. I got the chicken sandwich with avocado - it's just a basic sandwich. I'm not Anthony Bourdain where I will criticize every part of that sandwich and talk about the medley of flavors the sandwich has or lacks. If you're hungry and want something quick for under $10, this is not a bad choice. read more

Enjoyed the veggie options not found in other burgers places that we frequent. Had the avocado bean "burger" with cheese, lettuce and tomato. Tasty and filling. The ratio is a little off to me. Next time, I'll ask for double cheese and still skim off some of the outside edges of the bean patty that hung well outside the bun. My partner ordered a bacon-egg-cheeseburger. He likes being able to customize his burgers. Says on burger alone, he'd still go to Five Guys. But being able to add the egg was enjoyable. The veggie frites (green beans and carrots, lightly fried) are a great alternative to fried potatoes. Don't need the ranch dressing that comes with them. On the down side, there was a slight mix up in the order. The extra patty ordered for our dogs ended up on the veggie burger instead of the cheeseburger. In this case, not a big deal. Gotta go slow and watch carefully for the turn in. It's slightly beyond the parking lot. We accidentally turned at the building before and hit a nasty pothole. Last, the price. Here's where 1 star was lost. As good as the food was, our tab (with one soda, no shake or french fries) was $23. About 15% more than our usual Five Guys tab. A healthy alternative, at a clean place with pleasant service. read more

This smashburger has the WORST SERVICE you could imagine. We got there one sunday and with the order, we ordered a mint milkshake. They never made the milkshake for us. We went to the counter several times to ask about it and they always reply "yes, it is coming out now". At the end, when we finished eating ready to leave, I went back for a refund, they said "why refund, it is already made". I said "I don't want it now, I want a refund, the really rude waiter did not apologize or anything. She said "Well, if you want a refund, get on the line". Really rude. I requested to talk to the manager to complain and of course, the manager never came. The burger and the french fries were really good, but the service, awful. I am never coming to this smashburger. read more

Listen I don't know what's going on with the other reviews but the service, quality, freshness, and taste keeps me coming back on a weekly basis! 10/10 recommend read more

Stopped here on late Friday night as we were driving through Paramus. Wasn't busy at all. We ordered a NJ burger and the Baja Cobb salad with grilled chicken. Burger was good, something about the Smashburger patties they're so thin. The salad was solid, dressing good. We also got the mint Oreo shake (knockoff Shamrock shake), very good. Service was quick and friendly, and the place was quite clean. read more

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My first time at Smashburger so I had to go with the Classic. I ordered it without the lettuce and tomato because tomato's are not in srason now. The burger was so juicy it was running down my hands! I also had the onion straws as a side. They were very good but a bit too greasy. My daughter had the BBQ Bacon burger and she said it was perfect. She also had the Smashfries and they were amazing. I helped her eat them. I whole heartedly implore you to visit Smashburger. You won't be sorry! read more

Smashburger - The Classic Burger without the lettuce and tomato. - Burgers Near Me - Paramus, New Jersey

Yuck. Over-priced fried grease burger. One would think a place called Smashburger would take pride in their burgers, at the very least make a decent burger. Burger was fried, not grilled. Hit up Bobby Flay's if you want a real burger not this place. Was a fancy McDonald's. read more

So I decided to return! I think that was a mistake. I'm giving three stars, I should really only give one or two, but their food is good. It was a Thursday night, five people were standing on line waiting to order. I was with a friend of mine, we both ordered a few seconds apart. He got his order a few minutes later, I had to wait nearly 35 minutes. The funny part is that I ordered nothing complicated. I had gone originally on a Friday night when the place was a mad house and got better service...which I find very strange. They did throw in a few extra fries and apologize which is why I'm being generous with three....but don't expect miracles here! read more

Is it fast food or is it not? Well, you come into the store, go to the counter, place your order, pay, sit, and woops, 5 minutes later they bring you your order. Avocado ranch on bean burger has become my favorite. And yes, the skinny fries are amazingly crispy! Done eating? Need somewhere to throw your garbage? "You can leave it there, we'll take care of it!" read more

Recommendation: Sweet potato fries smashed and any shake Finally, a chain burger restaurant that's healthy. I had an avocado burger which came with a whole wheat bun. It tasted fresh, light and not drenched in oil. Burger remained in one piece as I ate it which is awesome and hard to find at many restaurants. Burger was flavorful but lacked just a bit. I wish there were more avocados and an egg to top it off but burger was still delicious! Location is a bit tricky as it is on 17 North and without a prominent sign. Seating is very ample within and is kept very clean which is another huge plus. read more

The food here is average. I usually end up getting one of the grilled chicken sandwiches. You feel the burn in your stomach after eating the spicy baja. The truffle mushroom swiss is pretty good too. I tend to skip out on the fries since they're really greasy, but I do like how they offer sweet potato in addition to traditional french fries. Tip: They offer coupons all the time. Either BOGO or $2 off a $5 purchase. So sign up for their mailing list. read more

The Burger I had here today was probably one of the greaseious pieces of crap I have ever eaten in my life. I don't know if the cook was pissed off at me because I asked him to remake it because he messed up my order, but,looking around me, no one else had grease dripping from their Burger like I did. read more

Wow!!! Smash Burger was definitely better than I expected. The burgers weren't the slightest bit dry and made my mouth water before I even took a bite. In addition, customer service was great. The employees were friendly and the managers took the time to ask the guests if their visit was satisfying. The line was long, but to my surprise, the wait was extremely short (no longer than 5-10 minutes). The restaurant, itself, was very clean and well kept. Smash Burger hit the ball out of the park. Five Guys is no competition for this restaurant at all. GREAT BURGER JOINT! Absolutely worth while! read more

Smashburger - Just a regular bacon cheese - Burgers Near Me - Paramus, New Jersey

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I ordered a triple cheese burger there, and it was salty. Why does the cook puts so much salt when It has a pickle on it? I did not complane I took it to go. I had the same problem with a competitor of theirs. I'd like to know how they hire their cooks, to destroy a meal with too much salt is a sin! Next time ( if there is a next time) I will state No Salt ! ! ! read more

I like the concept of a real hamburger as opposed to drive through fast food. I have had a few of the chicken sandwiches here and like them. Tried the smash fries and don't get it. Soggy greasy mess. Tried the regular ones, not bad, but did they come from McDonald's? Taste like they may have. Staff very pleasant. 3 stars because the fries were disappointing and the bread they use on the chicken club is not good, maybe from a value pack at BJs? With good meat you should have a really good bun. But the staff get 5 stars. read more