This will be our last time at this location. We ordered 2 burgers and they were both greasy and over seasoned. Their fries were salty as well. The burger patties was so greasy that the bottom buns was soggy!! I didn't finish my burger at all. Waste of my $25. And why is it so dark in there. Not coming to this location anymore. read more

This Place is the BOMB!!!! Love it! Love IT!! LOVE IT! Fed a family of 5 for 30 bucks! And we were stuffed! THe burgers are fresh hand made and thick. The kids meals were only 3.99 and the burgers were large. All the food I saw coming from the kitchen looked sooo yummy. I want to try that wedge salad next time and a dog with the works ( saw one coming out and it looked yummy). Everything was gourmet and delicious. Great quality food! I had an Arizona smash burger ( I highly recommend this burger if you like spicy food although it wasn't too spicy, they put fresh jalapenos in it and you could just pick out some of them if its too spicy for you. This is my new fav. place to eat. The kids really liked it too. read more

This was my second time at this location, and I can officially now review this location at 2 stars. Fries were so gross. Clearly the fry oil needed to be changed. Veggie burger was ok. Service was ok- just going through the motions. The place was filthy. They were not busy, plenty of staff and everything was dirty. The tables outside had ketchup and mustard bottles sitting in the 100 degree sun- yuck. read more

I tried this place for the first time today and definitely will not be going back. They are very pricey for what you get, and everything was way to greasy. They also got my order wrong, but were quick to fix it. read more

The food was great but the service was horrible. It was mine and my husbands first time there and we stood at that counter to order and the girl never even acknowledged we were there. Finally at the 5 minute mark she finally helped us and I asked her if we were invisible. To which she said "sorry if i.don't get baskets back there they have nothing to put food on. " I told her either way it was rude. She took our order and I asked for the manager. Other customers behind us were saying she was rude too. Talked to the manager to which he replied its her first week. I said no excuse its rude. He agreed and gave us half off however theres no room for bad customer service. Would have been 5 stars but I hate bad customer service. read more

Love this place best burger in town always good fresh and ordered your way I go one a week if not more. The staff is first class and it is always clean and fresh. Take the time to go here read more

Got the bbq and bacon burger with the spicy buffalo fries the bbq sauce was great the burger was cooked perfect and the fries well lets just say I'll be looking for the seasoning in my nearest grocery store kudos to smash burger.... The guy with the batman watch and punisher pants.... read more

The cashier didn't have great customer service. The fries didn't look like what was on the menu (they came out super skinny no salt or any seasoning). And the burger I got was okay, the chicken was too thin for me I prefer more meat. The soda was good lol read more

So I don't eat a lot of hamburger meat. But last night I was craving a Bomb hamburger all day yesterday. So I decided to go smashburger cause they have the best hamburgers ever!!! I got the avocado club with mushrooms and hay stacks added. The food was amazing especially the fries with rosemary and olive oil. The one thing I was disappointed in was I did not receive my haystacks and didn't realize till I got home other than that the food and service was amazing! read more

i admit id idnt know what to expect when my husabdn and i came in here one evening. burgers are huge. but greasy! which is ok if thats what ur into. prices are decent and the staff are nice but not super excited to be there. the biggst problem was my sons french fries were cold as ice like the were sitting on the bar for 4 hours before receving them. but it was good other wise. i will come back but maybe diff hours when they arent so busy :) read more

Great burger but the sweet potato fries are out of sight! Not far from where I work so it is becoming a regular stop.

I ordered the bbq bacon burger and smashfries. Everything was seasoned well but the execution was off. My bacon was not crispy, and a little chewy. The burger needed a little more bbq sauce, it was barely noticeable. The fries were extremely greasy. The box that holds the fries had about 2tbs of oil at the bottom. My husband added blue cheese to his burger and it was never added even though we paid for it. read more

My wife and I went for early dinner and found the place to be extremely noisy, not from people but the crap music was way too loud. The meal was $19.00 for two burgers, fries and sodas, way too expensive for what you get. The burgers were sooo greasy my wife would not eat hers, the fries are fake potatoes, and the soda machine was broke so we had warm can soday to add to the ice which diluted it very quickly. For half the price we can go to In and Out and get a really good meal without the grease and the noise. We won't be back that is for sure. read more

I have ben to thisnsmash burger many times in the last 4 years and I have got to say they seem to be a decent burger joint... I dislike the fact that they are super greasy, and sometimes seem to fall apart, but that's hit or miss.. More often then not, lately they've seemed undercooked and falling apart... The ones that aren't falling apart are good, and a lot less messy.. The grease is always there.. The fries are nothing to write home about, smash fries or otherwise... I go here occasionally when I had a hankering for a particular burger off what I call the "old secret menu" which is called a sin city smash burger (the used to serve it there a long time ago, and still do in vegas, I gather every state has there own special smash burger)... Sin city smash is the best bang for your buck in my opinion.. I never went for a shake there because the heartache is already steep ebough from laying 8-9$ for a burger.. Def not a bad place, just way too expensive, too crowded, and sometimes inconsistent.. I think other compsrable places like five guys is way more consistant, and gracious with the amount of fries you give and choices for free toppings. idk, just my opinion tho. read more

Nasty fries and ok bugers. Wouldve saved time going to McDonalds across the street. One of the girls took her cell out of her bra checked it, then stuffed it back before putting our to go order in the bag. Ew! read more

I went to Smashburger today. It was their second day of being open. No one was there because of the Superbowl. The interior is modern and sleek for fast food. I like that they made the effort for that. I felt comfortable. I ordered the AZ Smashburger. It comes with habanero chile cheese, chipotle mayo, and jalapenos along with all the standard fixings. I ordered the Smash fries. They are drenched in olive oil and are seasoned with rosemary. To drink, I had a Cherry Coke. That was a nice surprise at the soda fountain. My burger was good, not great. You can choose from a third or half pound burger. I went with the third. My fries were wet. They tasted okay. I compare rosemary fries with Fez's rosemary fries. Smashburger's are lacking. The oil is a bit much and for some reason they were not salty enough. They were bland wet fries. I will go back to Smashburger. I will choose it over Mac Donald's or Burger King. They are hip and with the times. They sell beer too. The staff was young and fresh faced. They were very upbeat. They were playing cool music too. I will be back. Three stars because after all it is a burger joint. read more

I always come to this location and I was very disappointed this time around. The manager took our order and we asked to eat in but he still entered in our order to go. So by the time they figured out that it was our order and took it out of the bag the food was cold. It also had ketchup on the burgers when we asked for no ketchup. read more

I like fatburger or five guys better. The burger was dripping with oil or liquid and took several napkins to contain the drip. I consumed the burger and feel okay but think there might be a better way of cooking it. Wasn't that impressed with the egg bun. The haystack onions (ie onion rings) were mediocre. read more

The food is good and the staff was friendly. I ordered the grilled chicken avocado club, to go. When I got it out to eat the sandwich was a mess. The veggies were hanging off one side, the chicken was hanging off the other side. Once I took it apart and rebuilt it, it was fine to eat. read more

Was not a good experience. The haystack onions we burnt and she (waitress) ask me, you don't like them that crisp? My wife's order was hold the mustard. Guess what, she got the mustard. She (waitress) said that's the smash sauce. If it walks like a duck and taste like a duck it must be a duck. I showed the cashier a coupon for a 3.99 for the All American. Which is a discount of .40 cents which is almost insulting. She explained that the photo of the burger was not correct that it did not have lettuce or tomato but she would add it for free. Now that was nice but she charger me the regular price. I would not recommend this place to my friends. They gave me my .44 cents back. read more

on line ordering does NOT work she said it too! left in a huff after waiting in line.

I bought Groupon and had a dinner there. My husband was impressed by good ground beef they use and enjoyed cherry coke too. He probably will give 4 stars. I had Classic burger with guacamoli and mushroom, sweet potato fries and drink since I can spend $12. They charge $1.99 each for 1Tbsp of guacamoli and 6 slices sauteed mushroom, LOL The sweet potato fries taste like what Trader Joe's carries. I think it's almost like Carl's Jr.'s $6 burgers. I may visit again when I got Groupon. read more

kudos on great service and cleanliness. giving 3 stars due to underwhelming flavor of the burger. got the az burger and added a fried egg, was expecting lots of flavor but the meat patty itself was not seasoned at all and the fried egg was overcooked so the yoke was dry and didn't give that lil extra i was expecting. the sweet potato fries were great! I would come back and try something else, maybe a chicken sandwich next time. read more

We come to Phoenix once a year for USA baseball Tournament(s). This is our third trip to the Avondale SmashBurger. While the burgers, the chicken sandwiches and the variety of fries are very good the service is outstanding. I have not been in SmashBurger Avondale when the staff has not been warm, friendly and cheerful and this is an over the counter place. That attitude makes a big difference to me and where I spend my money. Your food is brought to your table after ordering. They do not have traditional "waiter" service. read more

Finally a burger with flavor . Ordered bacon avocado burger which was great plus staff is friendly and attentive. We will be back.

Restaurant was dirty and there was little to no effort to clean tables or make the place look presentable. Food was very salty and my husband's burger was tough and way over cooked. We generally go to the Smashburger on 99th and Happy Valley. It has always been clean and the food outstanding. I don't think we will be coming back to this location read more

We arrived at the restaurant right at noon and there was a line but it went quickly and we were able to find a booth. A drawback of the location is that the parking lot is very small and there are 4-5 restaurants in this small place so parking is always a problem. My wife had the 'classic' and she loved it and my spinach, cucumber, goat cheese was very good as well. Interestingly, they gave you a plastic glass for the fountain drinks rather than a paper one so not sure if that was to save money from people doing a refill before leaving or being a little 'classier' by having an actual glass (even though plastic). I was very disappointed with the haystack onion rings as they were so frail that when you tried to dip in the sauce that accompanied the dish, they simply fell apart so wasnt sure if they were just breaking or were there actual onion pieces in the coating. And I felt they were skimpy with the amount given as well. So, the two stars off was for the parking and the scant amount of onions in the haystack but the burgers were very good. I also did like the three different teas offered for drinks. read more

Was in there on Memorial Day Sunday with my homie from Ventura, visiting parents...stopped there (against my better judgment) on our way back to Cali because we're not privileged enough to have a Smashburger in Ventura County and all was good. Restaurant was clean, food was tasty, despite it picking up businesswise while we were there no one waited for food and the manager/staff were interacting with customers and cleaning up what messes were made. read more

Burger was under cooked and the fries were not good at all. Plus it was a bit pricey for the quality in food

Was in Az, visiting from Cali last week. when I decided to check out yelp for some good eats. Thank you fellow yelpers. Cause this place is SO good, I ordered the avocado club burger and some fried pickles Delish! pickles were on the oily side but still good, my mom ordered the mushroom burger and sweet potato fries and my sister ordered a chicken sandwich with the smash fries, all were very good and next time I'm in town I will definately be back for a burger! read more

This place is great! The burgers have a unique flavor and they are a little on the greasy side but that's just the style. The customer service is great; the staff is friendly and attentive. It's nice to have someone stop by your table to make sure you're enjoying the food even though it's only a burger joint. They also serve alcohol if you're into burgers and beer. read more

Amazing. Just a darn good burger. Got the Arizona, pulled off half the jalapenos, de-lish! Great service, manager was very nice and makes sure Military is discounted all the time. The place is clean and comfortable. The smash fries are so so, not my thing, but I am glad I tried them. Going here will not save your soul, but you'll be glad you tried it. read more

Waited a week after the grand opening before visiting this highly publicized place. When we were walking in we saw a customer walking IN with a bag of food. This should have been a sign for us. We went in and there were two people in line, one at each register. We proceeded to watch as several different people messed around with the cash registers. After 6 minutes and not a word of explanation from anyone about why we were waiting this long, one of the customers at the register finally had enough and walked out. We decided to follow suit and went to the place a few doors down. When we were leaving with our food, we saw that some of our fellow "line waiters" from Smashburger had joined us at the competition. I'll never be back. My distaste for this place may be clouded by the exceptional service that I normally receive at other fast-casual places. This place just seems to be poorly managed. We should have never been left to stand in line without any explanation for 6 minutes. So many companies come from California with a "you're lucky to be eating here" attitude. This place falls into that category. They could take a lesson from In and Out. read more

The food is horrible, very greasy and expensive! You are better off going to 5 guys burger,

Great burger (had the Arizona), great fried pickles, great chocolate malt! Can't wait to try the fries next time. Plus, the service by every single employee was superb . . . about 5-6 of them said hello, goodbye, thank you . . . all that jazz. Great! read more

Just walking in the front door, the sidewalk is black with grease being tracked out. Inside, the lights above the tables are dirty - lint hanging. French fries on the floor and carpet and partition tops could use a cleaning. Cobwebs on the walls. Yuck. Could not find one clean table and when I asked to have one cleaned, the water left on the table was unbearable. I cleaned the table with a few napkins. Burger was okay but with 2 of us dining on 2 burgers, 1 onion ring and a couple of iced teas for $22, I wasn't impressed at all. Cooks behind the swinging door with window drinking as they are cooking (is that allowed?). Seems teenagers are running the store and doing a poor job of it. Won't be back. read more

Raven had terrible customer service, she seemed like she would rather be anywhere but at work. Definitely needs work on her people skills.

I always love the food but the customer service sucked. I came in 45 minutes before they closed and all of the employees looked like they hated their lives. Taryn especially. Definitely not impressed. While three of the employees sat in a booth on their phones, I watched a cricket jump across a few tables. I won't be returning to this location. read more

I've eaten a lot of burgers but this place serves the best it was delicious moist and fresh I highly recommend people trying this place out it is totally worth it read more

Fast and friendly service. Their fries are good, and so are the burgers. The burgers are big and juicy, and you can customize them to your liking. read more