I had a great experience here this morning. I needed a quick breakfast after an appointment and decided to go through the drive through. My total time from start to finish was maybe 5-7minutes. It was 8am, a little busy. The two cashiers/workers I interacted with were both friendly and helpful. My order was correct and the food was good. No issues here, and I would definitely come back to this McDonalds if I was in the area. read more

Placed a mobile order and waited in designated parking spot. App said it would be out in 2-5 minutes. After 15 minutes went inside and there was no one in the front to ask any questions. Went back to car and pulled into drive thru. Now it's been 25 minutes... get through the line and tell person at the speaker that I had been waiting for food. She said she would send someone out with the food...I told her I was now in the drive through! Get to the window and explain again and guy says "someone took your food". And then said "not my fault" they remade the order but was one of the worst experiences. Took 45 minutes from order to completion. Epic fail McDonalds!! read more

Unable to refund my order after I requested to cancel it. This location is understaffed and the employees deserve better. Whoever is managing this dump needs to get their sh** together. read more

If i could give this place a zero i would, the most trashy disgusting Mcdonald's i've ever had the displeasure to eat at. The workers do not care about food quality, I was sick for a week after eating here and have had hair in my food multiple times. DO NOT EAT HERE! read more

McDonald's - What even is this? - Fast Food Near Me - Phoenix, Arizona

I made an order on the app was told it was ready went inside to pick it up and sat in the waiting room for 30 mins before seeing anyone come out to the front counter and there was 4 people in front of me read more

How am i supposed to order curbside pick up! I don't get it .. it's not the first time this happens read more

McDonald's - Fast Food Near Me - Phoenix, Arizona

This place is an embarrassment for the McDonalds brand. The franchise should be stripped from their ownership. As a customer I am beyond disappointed with the service and food quality. Dined in. Fries were not hot nor was anything in the bag. Service sucked. We were the only ones in the restaurant ordering and it took well over 10 minutes to get simple order. Wife used the restrooms and said it did not look like they had been cleaned in a week or more. So customer beware. Eat somewhere else. I challenge someone from McDonald's to contact me. It really looks like no one cares. read more

My wife and I pulled up to order and the person was super rude who took the order, so we try to address it with the store manager, we asked for a manager, a manager in a red shirt came out and cursed out my wife, the most rude and most disrespectful thing I have seen, please stay away from this McDonald's until they clear up this place, I hope I get a response from a real manager. SMH read more

If I could give this a 0 star I would but I can't, to start off I was waiting to place my order when there was plenty of worker in the back doing nothing and avoiding eye contact with me to no take the order, there was almost not people inside maybe a few waiting for their order but not in line and they never took my order, after waiting there for like 10 minute being the only one standing in the line, I'm so disappointed if you can't avoid coming to this mc Donald don't come, horrible costumer service. Bad bad bad don't recommend, hope the manager does something about these workers that don't take orders‍‍ read more

Line takes too long, always drug people around always misplacing orders I saw cockroaches around always need a password to go in the restroom Bad review not recommended never go here! read more

McDonald's - Fast Food Near Me - Phoenix, Arizona

Customer service was terrible and had no manners whatsoever. They charged me wrongfully for my order and after correcting it said they refunded there wrongdoing, and still after that the money was never refunded, I soon left and looked in my bag and my order was still incorrect and after calling yet again I was met with a manger that only knew how to say okay and there's nothing we could do about it. This was an honest worst experience at a McDonald's I've ever had and I'd like my money back but hey there's nothing they can do about it. So I was charged incorrectly, met with rude customer service and was told nothing can happen about it. read more

my daughter ordered a McFlurry just today and when she was about to take the final drink there was a damn penny in it! this is so damn disgusting and unacceptable, I'm glad she saw it and didn't choke to death!!! read more

McDonald's - Fast Food Near Me - Phoenix, Arizona

I recently had a disappointing experience at this particular McDonald's location, and I feel compelled to share my observations. It was, without a doubt, the worst McDonald's experience I've ever encountered. The issues I encountered primarily revolved around the attitude of the manager, Lina. Firstly, I want to mention that I was leaning on the counter due to medical issues with my back, which I have documented proof of. Despite this, Lina continued to chastise me for leaning on the counter. What puzzled me even more was the fact that the counter was already quite dirty, which is unacceptable in any restaurant, let alone a McDonald's. It's essential for staff to maintain cleanliness. Furthermore, Lina interrupted my order process twice to address my leaning, even though I suggested that her focus should be on the customers at the register. It's common for people to lean on counters occasionally, and it's disappointing that this was given more attention than providing efficient service. To make matters worse, the food I received was subpar, arriving cold and unappetizing. After spending $30 at this McDonald's, I couldn't help but think that I could have chosen a better dining experience elsewhere. Chick-fil-A, for example, is known for its exceptional customer service and quality food. They do not disrespect their customers in the same way. In conclusion, I regret to say that I will never visit this McDonald's location again. I hope they take this feedback to heart and make the necessary improvements to provide a more pleasant dining experience for their customers in the future. Fuck mcdonald's go to chick-fil-a. read more

If I could give 0 stars I would they were so rude from the jump the line was more than 10 cars out and as soon as I tried to order my food I got the most rude person to talk to and they messed up my order I asked for 40 chicken nuggets they gave me 20 and 4 apple pies and when I told them they gave me all attitude took the apple pies and told us "you can go back around and order again where the like was 10 cars out still read more

Takes a hour to receive food ridiculous. I wouldn't recommend this McDonald. They need to hire new people if it taking this long to take out orders read more

I worked at McDonalds in high school and it's my favorite fast-food burger stop still today! But today--. It was10:30 am and the menu changed from breakfast to lunch, I ordered an egg McMuffin. My husband ordered a #3, wanting a double quarter ponder cheeseburger. They brought him a breakfast egg biscuit and the girl laughed when he questioned it because he ordered by number and breakfast wasn't over. Really? No thought for the customer at all! Our receipt was stamped at exactly 10:30 am. read more

I recently had a disappointing experience at this particular McDonald's location, and I feel compelled to share my observations. It was, without a doubt, the worst McDonald's experience I've ever encountered. The issues I encountered primarily revolved around the attitude of the manager, Lina. Firstly, I want to mention that I was leaning on the counter due to medical issues with my back, which I have documented proof of. Despite this, Lina continued to chastise me for leaning on the counter. What puzzled me even more was the fact that the counter was already quite dirty, which is unacceptable in any restaurant, let alone a McDonald's. It's essential for staff to maintain cleanliness. Furthermore, Lina interrupted my order process twice to address my leaning, even though I suggested that her focus should be on the customers at the register. It's common for people to lean on counters occasionally, and it's disappointing that this was given more attention than providing efficient service. To make matters worse, the food I received was subpar, arriving cold and unappetizing. After spending $30 at this McDonald's, I couldn't help but think that I could have chosen a better dining experience elsewhere. Chick-fil-A, for example, is known for its exceptional customer service and quality food. They do not disrespect their customers in the same way. In conclusion, I regret to say that I will never visit this McDonald's location again. I hope they take this feedback to heart and make the necessary improvements to provide a more pleasant dining experience for their customers in the future. Fuck mcdonald's go to chick-fil-a. read more

there is always something wrong with this mcdonald's, first of all their drive thru is TERRIBLE, maybe once in a blue moon they have someone actually doing a great job taking orders and getting the line to move. i went to this location at 2:30AM today because they are supposed to be open 24hrs , i was waiting in the drive thru to order and literally nobody answered then more cars started pulling up so i just rolled over to their last window when a woman opened it and i asked what was going on. she told me they're closed and i asked how they're closed if it's 24hrs and she said it was only her and maintenance. if y'all are closed because you guys can't function a store properly there are ways to notify customers without wasting their gas and time, i've worked at McDonald's and they easily could've placed cones blocking the drive thru areas, notes on the ordering station, literally anything to signify they're not functioning for the time being. read more

This McDonald's is a JOKE!!! drive through took 40 minutes to go through ask for catsup guy never came back!!! Terrible customer service

HORRIBLE Drive thru costumer service ! The first window the employees were cussing , talking about a costumer right in front of me while taking my money! Second window a young kid was very rude when handing my food over , shut the window before I can ask for sauce and was extremely rude when I waited til he finally opened the window ! I can't believe they get away with being this unprofessional! So many BAD reviews and they still don't change !! PLUS THE FRIES Were soggy as hell !! read more

McDonald's - Soggy fries !!!!!!! - Fast Food Near Me - Phoenix, Arizona

this place is so amazing they always do my order right and never forget to add whatever i ask for like other mcdonald's but i love this mcdonald's so much i go there everytime read more

This place is beyond ridiculous. Stopped in the drive-thru today at 1:30pm. Was surprised there were not a lot of cars. Ordered a regular hamburger and large Fries. After paying, told to drive around to place #3 and wait for my order. Uh...okay....after sitting there for exactly 18 minutes, I turned off my car and walked inside. Woman who was obviously a manager, leaned up against a counter texting on her cell phone. Several bags just sitting on the counter. I stood there and stared at her. She looked up, saw me, and walked over saying, "are you waiting on an order?" I felt like saying, "no just standing here staring at you for no reason." But I said, "Yes, I've been outside in my car for about 20 minutes waiting on my food. What's the problem?" She looked at the bags and said, "What was your order?" I told her. She picked up a bag and just handed it to me. No apology, nothing. I said, "I also asked for specific condiments, are they in there?" They were not. I said, "20 minutes for a burger and fries is ridiculous." She made a plethora of excuses, including "I was on a business call when I was texting." I never even mentioned her texting, so she obviously knew I saw her. ZERO customer service. A multitude of excuses. Just pathetic. I got on the corporate website later and complained. Got the obligatory email back apologizing and telling me it's a franchised store. That's all I needed to hear. Explains the pathetic service for no apparent good reason. I made sure the people I work with knew what happened. None of us will be back. read more

10/24/2018. I'd like to say the costumer service here sucks! You're not Spoken to, they don't ask can they help you. You have to look for someone to take your fucking order. It's absolutely ridiculous!!!!!! The employees today were joking around laughing and playing as if they were not on the clock! The team leader has a high bun curly and gray top She was very unprofessional!!!!! read more

McDonald's - Fast Food Near Me - Phoenix, Arizona

100% chance they will mess up your order. Either they missing something or giving you something wrong(usually the soda). Only Uber eats option close to my house and they constantly disappoint. read more

My younger sister ordered here from the drive thu around 6:00-7:00 pm today and started her order. She and her friends greeted with the most condescending "can I HELP you." ever. They said they waited at the window for almost ten minutes and the worker on drive thru was in sight. My sister and her friend made a comment about how rude they were and when were greeted by said employee at the window, the employee said rudely ,"you sounded REALLY happy at the microphone. thanks." Extremely rude and family and I will not be going here again. read more

They are super slow every time I come here. Slowest McDonald's I ever been to. Must be franchised

Horrible customer service. I went into the lobby this morning and was the only customer inside at that time. I guess I interpreted the cashier's morning conversation with the other employees. The cashier was ignoring the fact that I was waiting by the register. She decided to take my order after one of the other employees told her that she had a customer waiting. I asked for a coffee with creamer. I noticed she had messed up the order when I got to work. I called to get a refund for $1.40. I was told to bring the coffee back and got hung up on. Super rude people. I go there often. Apparently they are okay to loose a loyal customer for a $1.40. Will take my business elsewhere. No wonder stock is plummeting. read more

Claims to be open 24 hours. Not true. Drive Thru constantly closed after midnight. Hit and miss. Limited menu options after hours. Sometimes cash only, sometimes card only, sometimes beverages only. Trash littered parking lot with overflowing outside trash cans. Gone downhill. read more

Gabriela was everything and more for me tonight! She was awesomly epic and ill probably end up running out of room before being able to type all id like! She went above and beyond for me and everyone else did to for my order tonight as early as it was and i hope mcdonalds takes care of them as much as they all take care of you and their customers! Best of wishes and hopes to everybody all around and especially for those who need these great and good hopes and wishes and blessings rn at this time! read more

Ahahah the young teens working here are rude and think way to highly for themselves and it shows. I've passed by the drive through and someone always has an attitude, and at check someone told me to "hold up". read more

This place has horrible customer service. If I could give them zero stars I would. The girl in the drive through that took our order was RUDE and very disrespectful. When I asked her to read me the order back she sighed and got upset and wouldn't even look at me in the face! This is not the first time I have had a bad experience at this McDonald's but today it was THE WORST! I think the girl that took my order name was Sidel, it also shows KS # 13 not sure what that means. This place needs better employees and management. My food was ok, but it was wrong and I had to go back! And I was still missing 2 fries, a McDouble and apple slices for a happy meal. Unacceptable! read more

I came for my lunch at 10:30 PM ( work nights) would've been nice if they put a sign before I got in the line all the way that they're only taking cash. Ended up getting stuck in that line for about 12 minutes read more

I'm sorry but this McDonald's needs a whole new staff crew manager or whatever cause for some reason there is always an issue when I come here. Let's talk about these kids at the windows on there phones like I get it 100% understand everyone is on there phone it's not school but instead of pushing orders out or helping the kitchen to get order out so the line moves they are standing around like dummies! Also what is up with there systems! Someone get tech support and fix the issues with there card machines cause they always wanting just cash! Let's get corporate or a regional manager out to this store to train cause my goodness it's a hot mess. read more

Out of fillet o fish, out of 1/4 pounder, out of chicken, out of ice cream, out of Powerade and cash only. Still had to wait in a long line

I came to this McDonald's for breakfast I asked the lady if the sausage McGriddles are apart of the 2 for 5 and she said no just the sausage McMuffins so I was like okay get me 8 of those McMuffins and she said ok and then I get home and check my bag and it's nothing but McGriddles 25$ for a waste to be told the McGriddles aren't apart of it then get nothing but McGriddles ruined my whole morning!!! I give no stars read more

This restaurant is ridiculous. I ran in to use the restroom real quick and was informed that their restrooms are not open to the public. So I offered to buy some fries and a soda, and they said their restrooms are for employees only due to Covid. I was kind and respectful, so the fact that they didn't let me use their restroom is absurd. You mean to tell me you don't let any customers use your restroom? Really? read more

Consistently the worst service. Always running out of ingredients, machines are down for cleaning at all different hours, lobby closed when it should be open, always short staffed, and there is never a sign to communicate any current or ongoing issue. Extremely disappointing. read more

They have pretty much nothing that I or anybody else wanted. How does McDonald's run out of burgers? I went to the bathroom and the baby changing table in the men's room is disgusting, imagine changing your kid on the dirtiest table ever... wonder if it's ever been cleaned?? And they got my order wrong. read more

McDonald's - a dirty counter in a public restroom - Fast Food Near Me - Phoenix, Arizona

Most ghetto unprofessional place ever! How are YOU going to give me wrong change and when I try to correct YOUR mistake, totally nice about it. You tell me I am lying and need to count the register. Nobody has time to be standing around waiting for her correct change. Such an inconvenience. Hate it here lol read more

I'm a regular customer at McDonald's ALWAYS ON the go with three little kids and this location on 91st and Thomas has lost us forever! The rude young girl at one of the windows who didn't wear a name tag for some odd reason; maybe because she knows she is going to have a attitude, sucks. Argued with me about giving a coupon code at the speaker and not the first window that they "don't take coupon codes at the first window" I said I'm sorry now that they are enforcing that I'll remember that but here's my code now.. she refused and began to argue with me saying that she could not take the code if I wanted to take an item off because she can't take my coupon code & I said I wanted all the items I just want my 20% off & she slammed the window on me & so she opened it back up I asked to speak with the manager & she again slammed the window on me another two times. She ended up accepting my code & ignored the manager question and asked if I wanted my receipt. At the next window I asked Kai for a manager & she kindly got one & I was told "I'm sorry I'll speak with her" she deserves to be fired or suspended. That was ridiculous to were my 6 and 4 year old said "I'll never be like that mom" random as we drove off. WORST EXPERIENCE EVER & I've been a restaurant manager & a waitress. I know both worlds. Shame on her & her parents. read more

McDonald's - a person holding a bag of food - Fast Food Near Me - Phoenix, Arizona