We stopped in on Sunday around 4pm, the cashier couldn't be more unpleasant. Every question we had about the menu was followed by a long pause as if the questions we were asking were out par. It was such an uncomfortable experience. It felt to us that she couldn't be bothered with our order or our questions. When we sat down to wait for our order, she began eating food behind the counter and scrolling on her phone. When she was packing our food, she was scrolling her phone in between items... she's handling food! We were excited to try this place , but the service just left an overall taste in our mouth. read more

Ordered a gluten free bun burger, mentioned 3 times just to make sure he got it right. Employee doesn't know how to spell Diego. At home just realized I got a regular bun burger. I have to throw it away. The good thing was that I checked before giving it to my daughter who has Celiac disease. read more

I was in the mood for a burger. Something different with thin patties, lettuce, tomato & onion. I scouted Yelp looking for something in the area that I haven't tried and was a little more on the traditional side. I was on the fence, but saw that Smashburger had onion sticks, which looked really good. It was a drive, but what the hey! Upon arrival, I found a simple restaurant, which appeared clean and unassuming. There are a couple of televisions mounted high, but otherwise basic. The young lady behind the counter helped me right away. I ordered a single and double smash with the onion sticks and tots, just to try something different. I was informed by the host that they had discontinued the sticks and and replaced them with rings. I was really kind of bummed about that, but okay. The burgers came out shortly, so I made the trek home to have lunch with my wife. The burger itself was meaty & cheesy goodness. I though it was really pretty good. I think that I would have enjoyed a little more Lettuce, Tomato & Onion, but it was still a pleasing, hearty burger. The onion rings and tots were just average. This location was a real trek for me, so while I probably wouldn't travel that distance for a Smashburger, I would definitely stop by a location that was more convenient. Not a bad burger... read more

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I went yesterday, Friday 11/14. I arrived at 9:40, but no one greeted me until about 9:46. As soon as the employee saw me, she told me they were closed. I explained that I had been there since 9:40 and asked what time they closed; she told me 10:00. She was short and rude, and said they were out of everything and couldn't take my order. After this experience, I'll probably never return to this location. read more

Note that they don't showcase their entire menu in-store. If you want to see other options, use their official website. I tried out their Colorado Crispy chicken, a peanut butter shake, and large smash fries. Service is pretty absent minded as I had to ask the lady three times before she actually gave me some Smash sauce to go with my fries. The shake was quite delicious and more filling than I thought it would be. The Colorado crispy chicken was just okay; their normal burgers are better. And the large smash fries were average. Overall, it cost $23.14 for all of this so you'll get the same quality of food at another burger chain for half the price. read more

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The staff is always nice. I order ahead and it's always ready when I arrive. Food is always tasty. It's nice to have a reliable place to eat, especially as a vegetarian. Just a good fast food place. read more

First time Smashburger enjoyer! More complex menu items made service a little slower (15-20 min) but it was spacious and not too crowded on this early weekday afternoon. Double smoked brisket bacon burger + mushrooms (yes I splurged) with rosemary smash tots absolutely hit the spot: we're talking silent chewing and staring off into the distance kind of meal here. Brisket was surprisingly juicy for a fast food joint, with the burger itself cooked to perfection and dripping with bacon fat. Tots were flavorful and crispy (but oily to the point of inedibility) Will have to find another location near me. read more

Smashburger - DOUBLE SMOKED BACON BRISKET BURGER - Burgers Near Me - Avondale, Arizona

amazing overall experience every time we come here I love this place, positive energy the staff always have a great attitude making delicious burgers fresh and hot and the menu always adds new flavors this place rocks. read more

Bad service, I was waiting my food for 15 minutes while it was on the counter. Food was cold.

went in just my husband and I to 3 staff standing around the counter on their phones.. no big deal it was dead inside! we go to order and the girl at the counter very rudely lets us know they aren't taking any orders because they have a catering order. ?????? we would have been willing to wait a little longer if needed, but apparently that wasn't an option. There wasn't a sign on the door or anything, I am still confused honestly. read more

Made a drive to get here only to be told they are closed to the public to support a catering event. Not cool. Especially when dealing with a bad knee and getting around is not easy. Will not be back and will not be supporting Smashburger ever again. If you are not really going to be open to the public you should change your hours and post them. read more

I had the same experience no one at register waited 5 minutes when asked if someone was available was told trying to get orders out so we left to Waba Grill next store no issues there on customer service. I'll give smash burger the benefit of the doubt and try again today hopefully staffing is available to serve there customers.‍ Ok we gave it another try yesterday 9/20 there were two male workers . Today two female workers seem more organized great service may some people skills needs to happen with the male team just saying....thanks Carika bad with names but she works today 9/21 thanked her for her great service read more

Ordered online last night and this place is a mess. I ordered 2 burgers, 2 fries, 2 refreshers, and a shake. When I go to pick up my order, I noticed I was given 2 shakes and a cup for the refresher instead of 1 shake and 2 cups for the refreshers. I stand there waiting a good while before the girl finally comes back and says "is there anything else you need?". When I told her the drinks were actually 2 refreshers and one shake, she was like "oh. lowkey I would've just taken the shake". I didn't want the extra shake.. I already had one.. I wanted the 2nd refresher I ordered.. After waiting to get the worker's attention and also waiting for her to refill the refreshers, I just wanted to hurry and get home. That was a mistake. I get home and my mom notices one of our burgers is missing. I'm definitely annoyed at this point because not only is this location clearly terrible at reading receipts correctly, they even fail to let you know when they're out of an item and if you'd like to replace it with something else the first time around. I didn't want to have to drive all the way back and waste my gas on a missing burger so I tried calling the store. I called 7 times and nobody ever picked up. I decided to leave feedback in the app which I did 3 times and no response or any sort of follow up. The number that texts you that your order is ready asked about my order accuracy and as soon as I mentioned missing items, it stopped replying. I tried calling customer service but was after hours. I even submitted a complaint online to which I'm not sure I'll get a response. When it finally became apparent that I wasn't getting through to customer service anytime soon for a refund, I decided to make the drive back because a $10 burger is too much to not try all possible options to get the issue resolved. This is where I give this place at least a second star. When I came back, another girl greeted me and asked if I was picking up an order. I explained that I was there earlier and was missing a burger. She asked which one and when I told her it was the mac and cheese burger, she said they were out and asked which one I would like instead. Well that would've been nice to know the first time around instead of having to waste gas. This girl was kind and helpful, she made me a different burger hassle free. Her sweet customer service plus the tasty food (even though it was a little bit salty) are the reason I'm at least giving 2 stars but this place seriously needs to get it together. read more

Smashburger - Conversation with Smashburger text alert - Burgers Near Me - Avondale, Arizona

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Every time we come to this location (at least once a month - we really only go here bc it's the only Smashburger near us) there is always something wrong, whether it be; no ice, no drinks, long wait times, ran out of a specific ingredient, etc.... Staff always is rude, full of attitude and too busy gossiping with each other to really even focus on the customers. This time it had us waiting almost 10 minutes to order, then told there is a 20 minute wait, they're only doing Togo orders, no dine in allowed, and they "ran out of ice cream". (They always seem to be out of ice cream?) All I'm saying is, staff (bunch of younger looking people, probably kids) seemed more concerned with their gossip sessions and whatever movie/videos they were watching on their phones to give the customers in there with us any real sense of hospitality. Might just have to start driving the 25 minutes to the smashburger off of 7th St and Bell Road, they at least have decent service. read more

The sketchiest Smashburger I've ever seen! When we approached the door I told my wife I think they're out of business. Then I saw a hand written note on the door that read "no ice and no beverages" ok fine. We went in to a completely void of customers and filthy restaurant. Some brain dead girl working the front counter couldn't even assist me to find the turkey burger on the overhead menu. Then a guy, equally as unkept as the restaurant, pried himself up off of the bench to go into the kitchen. My wife said, there is nothing that feels good about this place! Yeah,,, we're out of here! read more

Another first time for me. I really enjoyed the fries, however the burger wasn't the best I ever had. The gauc was good but the peppers were just not right with the burger. I personally feel like the burger should have diced jalapeños but the jalapeños should be thrown in the oil for a bit and grilled... that would just make this burger a 5! read more

Smashburger - Smash fries - Burgers Near Me - Avondale, Arizona

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I am overjoyed with the burgers and fires here. I always enjoy them every time I go. the staff is always amazing to the clients and thank you to the staff for the attention they give us. read more

Super disappointed because this is the second time I've ordered delivery from here and something was messed up. This time the burger was sooooo salty we couldn't even finish it. The fries were cold and soggy. And it just was not good at all. Had to take a drink after each bite because it was so salty and I couldn't even finish it. What a waste of money! read more

Smashburger - Burgers Near Me - Avondale, Arizona

This location is totally disgusting now!! Visited for the first time in awhile. I couldn't believe the horrible service the staff gave or the uncleanliness of the store. There was food on the floor, tables weren't cleaned up, and they were all too busy chatting AND eating in the kitchen to do anything about either. There was someone actually eating while preparing the food and the person who finally decided to come to the front to see what myself and a gentleman needed (after we stood there for quite some time) maybe sure to get a mouthful of fries first!!! Then it was absolutely clear he preferred to go back and hangout with his buddies (who were super loud during their discussion) instead of going any work. read more

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Supposed to open at 10am, sign on the door said open at 11:00, and at 11:06, employee comes to door and says that they are out of buns, the manager went to get some so they probably won't open until 12:00-12:15. 9 people were waiting. Seriously?? How do you run a business like that?!? Last time we went, the sign said 'take out only' and since it was 112 degrees outside, that was a hard NO. Sorry Smashburger, you've lost our business for good! read more

Food and service were good however the tables (2) we went to were sticky to the touch and the floor as well! The drink area was messing with garbage and spilled drinks on the counter. read more

Smashburger - Nice n hot hamburger n fries! - Burgers Near Me - Avondale, Arizona

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The food was pretty good and the customer service was great. We asked for a milkshake and it was a bit runny for our liking but it wasn't that big of a deal. The manager made sure everything went well with our order and helped us with the cash back deals. The ambiance is chill and clean. read more

If I could give a zero I would. First they didn't even add my burger to the order so I guess I don't get to eat. 2nd my sons burger was like a hockey puck (see photo). Third my wife who ordered regular fries and hates rosemary's was given the smash fries with rosemary. So now I'm hungry with no food and everyone else is complaining about the food and I call and talk to the manager who asks me if I want to come in and eat for free. Really hell no, I don't want to come in and eat for free. Whole order was almost 75$ and it sucked. read more

Smashburger - Burnt sad burger - Burgers Near Me - Avondale, Arizona

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I've had this place a couple years ago I've fallen in love with the shakes. I've recently tried to come back 3 different times there is always an excuse. How are you out of Ice cream the other time I came they we're doing an catering order... so your not taking orders cause of catering?!?! You'll might as well just be closed... Im not sure if it's cause the management or what but this location has definitely gone down hill. read more

Went into order a burger and the maleemployee at the register said they were not open . I walk in around noon. The door was unlocked and the open sign was on. Then after I walk out and got back in my car and I was pulling out of the parking lot there was a female employee that I had come to the door and was trying to get my attention but I was all ready driving out of the parking lot. read more

12/3/2023 terrible experience, employees fighting in the back, they all look miserable. Dining room is a mess floors are disgusting. My children were frightened, had to correct my order. We will not be returning to this location any time soon. read more

We ordered two double meat burgers one with cheese one without. Then we had gotten a plain double meat. ALL burger patties were crispy burnt along with the cheese. Even the non cheese had burned cheese! We ordered these to go so by the time we got home 4 miles away. My burger was soggy from lettuce and tomatoes. The burgers were smooshed too. The only thing good was the fries. It's a shame I was trying to have my visiting brother try a good burger. This was a terrible burger! So sad I wish there was consistency through these restaurants. For the price we were very disappointed. read more

Pick-up is quick and service is great. Great deals as well. Download the app to see any upcoming promos and to rack up points for free food.

The food was fresh and very tasty. The food is cheaper than McDonalds and I will recommend Smashburger to everyone!!

Was really excited about trying this place. Called ahead to place an order for pick up and the rep told me he wouldn't be able to take it due to a big catering they had and said they would be accepting orders at 11. Drove half an hour out and got there at 11:15 only for them to have their doors locked. Big disappointment and waste of time tbh. read more

Ordered my food and went to guitar center, I came back and my food wasn't ready or it seems as they gave it too the wrong people and went to pick it up from them, they took another 10 minutes with my food to put it in a bag and I got a cold burger. I would assume if the burger is cold they'd make another one but give a cold nasty burger to the customer? Lol a joke. read more

This place USED to have the best smash burger around. Sadly poor management and a staff that could care less about the quality of the food they're serving you. I don't know where to begin because between the clearly unkept dining area and the lackluster quality of the food this place is a shell of what it used to be. Burgers are dry and flavorless Cheese is almost burnt onto the meat They run out of ingredients constantly from fries to haystack onions Only thing still ok was the scorching hot chicken tenders. Whoopty-freaking do. Won't be going back unless there's some sign that says " under new management " out front. read more

Amazing! Must try you won't be disappointed... I HATE burgers but I tried the Avocado Bacon Club burger on multi bun.. aaaannnnnndddd DAMN best burger I EVER had.... Service was fast... read more

Smashburger - Burgers Near Me - Avondale, Arizona