We've been 3 times in the last 8 days! It's that good. The first time we went was a Saturday around 4:00pm. The place was packed and we almost didn't get a seat before our food was ready. We were instantly hooked on their food. My husband orders their BBQ Burger and I love the Classic Smashburger. The produce used is high quality and actually ripe. No yellow tomatoes here! The pictures you see of the burgers are a very good representation, not just some prop. Their Smash Fries, regular fries and Veggie Frites are yummy. The cashiers have been a little off each time we've been there, but probably because they are crazy busy. The servers have been super great, always accommodating and friendly. They also keep the place very clean. As I stated before, the place needs more seating! Last night, we invited about 25 friends with us. (Not kidding!) The place was crowded inside, so we were trying to figure out seating arrangements on the patio. The manager came out to check on us & seemed a little frustrated by our large group, rather than grateful for the business. My husband tried to order a frosty mug root beer float, but they had run out of their IBC Root Beer. They also told him they ran out of meat earlier in the week because they have been super busy. I think once they get all the small kinks worked out, it will be even better. read more

Best burgers ever and their seasoned fries are amazing! Would definitely recommend this place to just about anyone. read more

First timer at Smashburger.... Food was good. Nothing really out of the ordinary. The person taking my order, and we ordered for a large party, had no interest in listening to what I wanted to order. When I saw my receipt and noticed he did not put in one of the burgers correctly, we went back and asked for the change. He went to the kitchen and said it was taken care of. When I got home and pulled out that burger, it was incorrect. Outside of that, it's a nice establishment on the inside, plenty of places to sit, and reasonable prices. read more

Is this location under New management? I'd been here 3 times before & was always happy with the service and the food. I'd gotten a text to transfer my points, when I asked the cashier she said she didn't know about them. Eventually she offered that she couldn't transfer them, I'd have to start over. It had only been a month since the text. All points gone. The service had always been winning, so I moved on. Soda machine broken, they offered a 12 oz can, no mention of refills. Didn't fill my cup. The place was probably understaffed, needed some sweeping & busing. It was always sparkling and cleaned immediately before. The staff was unattentive. The burger was extra greasy. I don't come often since it's $20-$25 for the 2 of us, but we were in the mood for a burger. Will probably give then another chance, but what a disappointment. Should've gone to Cane's Chicken Fingers. read more

This location was pretty awesome when we went for lunch one day. We went there before Blu Sol Massage and Spa since it was nearby, but my husband assured me that it was incredible (he goes to one near his work in Tempe sometimes.) We ordered, the employees were nice, the food came out pretty quickly, and they have sweet potato fries! I usually hate hamburgers, but I actually enjoyed the Smashburger I had. I can't even remember what I ordered though, other than the delicious sweet potato fries :P Oh, they also have bottled root beer there too. I'm not sure if that's common knowledge, but I thought it was pretty cool :) Overall, great service, great food, and it was a pretty stress-free lunch. I felt pretty relaxed there, which is definitely a good sign. Usually I feel uncomfortable when I go out to eat at places like this! read more

I LOVE SMASHBURGER! Their burgers and fries are simply the best! I've eaten at several around the valley and they have all been consistent with each other in food quality and kind service. The food is always fresh, the fries always done to perfections (sweet potato & regular). I'm definitely hook. I take my teen boys wherever they want to go for their birthday dinner and this is usually their choice. I don't complain because it's so inexpensive compared to the places they use to request before Smashburger opened. read more

Always very nice when I go! My favorite is the Arizona burger! Cashier and employees are very nice and helpful. We've done orders thru phone for pick up and they've always had it on time! Always good place to go eat out and it's worth it! read more

GREAT burgers! I would rate this burger place as one of top 5 in the valley - it is that good. I have been to this store at least 2 dozen times and consistently get a great burger. NEVER had a bad experience. Note: There are several Smashburgers in the valley and I have been to two other stores and not all Smashburgers are the same. The Avondale store is the best of the three that I've been to. Nicer staff, better food, cleaner store and better service. I know, they should all be the same but they're not, trust me. (The Lake Pleasant & Happy Valley store is the worse). read more

Usually love Smash burger at the Avondale location. Tonight's experience was awful! First the menu had changed: No salads, basically only a single or double burger or chicken. Usually I have a grilled chicken with bacon, cheese and onion straws. Told not available anymore. One of the workers said the menu had changed since a corporation had bought them out! There were no trash cans inside, only one trash can outside and it was over flowing with garbage. The place was not busy, even though it was the dinner hour. Will not return, there are much better choices in the area for a burger. read more

We tried Smashburger this weekend on our way to the NASCAR race in Avondale. I had heard about it before, but we don't have a location nearby. I was eager to try it out when we found one. We both ordered the Classic SmashBurger (the bigger size - 1/2 lb patty, $5.99) which came with American cheese (I'd go with cheddar next time - I didn't notice it came with American when I ordered it), lettuce, tomato, ketchup, onion (we got grilled instead of raw), pickles and smash sauce. We also each got a side of SmashFries which were thin-cut fries, covered in garlic, olive oil and rosemary. The burgers were greasy (I like that) and very good! They tasted beefy and fresh, exactly how a good burger should be. The fries were a nice change from normal fries and tasted great. If we were in the area, or close to another location, we'd definitely stop by again. I'd like to try to Arizona SmashBurger next time - it sounded amazing! The service was fast, attentive and friendly. The only star-docking drawback was the price. I think that the burger price should include fries. read more

Smash Burger is not your typical fast food burger. Ingredients are fresh and cooked when you order. Prices are a little higher - but you know you are getting a quality product. The portions are big and the smash fries are amazing. Service is great..even when the place is packed. read more

Tasty burgers as always and their frites are amazing. Do you know how to make vegetables tastier? Fry them and salt them! Their Arizona burgers are great. read more

Experience was great, staff was courteous food delicious and their fries yum yum. Brought my wife here for the first time she really enjoyed it and she's not a hamburger fan , ate the entire thing never seen that happen before. read more

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Thomas was great and helpful he really is a delight to see !! !!!! I love coming here it's the best food

We arrived late in Avondale and found this place to be an unexpected treat. The food was fresh, hot and delicious and the staff was super.

Not impressed. Tried it on a whim, I won't go back. Burger was average, place was kind of trashy. Too much money for what they offer.

Used to love this place. Came in tonight and ordered the twin City burger. I asked if it was bigger than the regular burger and the cashier said it was the biggest they had. It was not. To add a soda and fries was $4.19 plus the $4.99 for the bigger. I got hardly any fries and the burger was so small. My wife ordered haystack onions. Very few haystack onions and dripping in grease. All we got was an apology. So we waited a few minutes and decided $23 was a rip off and asked for our money back which they did refund. Freddie's if so much better. read more

I love this place! The black bean burger is amazing! The staff is very nice, and they provide fast service! This restaurant is a must try!

The new shake Chameleon Cold Brew is sooo good you gotta try it ! The manager Sergio Martinez was constantly looking out for our order and experience read more

good food but i waited a long time for a burger and frys and someone got their food before me although I ordered first

So far at this location I have had good experiences. I have been coming to this location since it first opened. The Burgers are decent. I have nothing really to complain about. It's not the first place I think of when I am craving a burger but when I do come its really good. Would recommend to others. read more

Was craving a burger and shake this afternoon and just dropped the truck off at the dealership for an oil change, so I figured Smash Burger was perfect. My dog with me outside?...check Awesome bacon cheese burger?...check Nutter butter shake?...."we're out of shakes...didn't have enough time to prep.....don't even have a clean glass" Not even a ,"it might take a minute", just a straight up "nope, all out". Thank you AM 2 CASHIER. When I broke the news to my wife outside, the awesome Claire over hears and asks me why somebody would say they were out of shakes. And shortly delivers me a shake after ensuring me it was a mistake. Thank you Claire for being awesome and extremely professional and completing my perfect lunch. read more

Dominick and their team gave awesome service and food- even after I walked in 5 minutes til close! Two thumbs up

My only negative comment is there are 2 cash registers and only one is ever open. Today I waited behind some lady who was oblivious to the people waiting behind as she asked about her "points" or something. Open the other register. Aside from that, my double bacon cheeseburger was awesome.Hot, juicy, fresh topping, great seasonings. Best burger of all the competition. A bit expensive but delicious. read more

Awesome juicy burgers. I got the bbq burger and it was so good. I was sorry I did not make it a double. Great burgers

Been here before and it's been good. Came here about a week ago, and man has it gone downhill. First off they got 3 orders wrong in a 30 minute window. THREE orders incorrect. Not including mine. I asked for avocado AND guacamole, and only got avocado, which one slice was half brown. That wasn't appetizing at all. Secondly, every table was dirty. There were 3 tables that were free but dirty. Told one of the employees and had me and my daughter (one year old) standing over 20 minutes before getting a table ready for us? The fries were over cooked. I order fried not chips. I wasn't happy at all this visit. I'm hoping it was a bad day. This place hasn't let me down like this before. read more

I ordered a BEEF hamburger and got a BLACK BEAN patty. Unacceptable and disappointing. It's enough to make me never go there again.

Used to love Smashburger! Here & in Tucson. Came in today to find menu completely changed. No goat cheese, no spinach! So disappointed!

Love this place! Burgers? great. Smash fries? Excellent! Service? They have the friendliest staff here, love them all. Best part? Chocolate Malt (make sure it's a malt and not a shake). Best "shake" I've ever had and I've had a lot! read more

We love their food here but it's a little scary when you look around and see how dirty the restaurant is, always. It appears the only thing they wipe down are tabletops. I wish they would clean once in awhile read more

Was in the area of 99th Ave and McDowell and decided to go to Smash Burger. I ordered a small classic smash burger add mayo easy onion, a smash burger with no onion, and a single order of fries. It took them 3 tries to get the sandwiches correct, the result being that I had to put the onion on the burger myself. The french fries were cold, and the the meal was not something I enjoyed. As I worked my way through the burger, the patty was smashed thin which made it easy to be overcooked, and it was, and dried out. I frequent the Smash Burger at I-17 and Happy Valley. Their Burgers are why I even like Smash Burger to begin with. I love the burgers there. I've always gotten nice juicy burgers that make me want to eat the whole thing. I asked why the difference, and they said they must have different equipment. As I sat here writing this review, I grew more and more suspicious. It's BOGO, and the total is feeling like it was too high. I get a copy of the receipt and sure enough, the BOGO isn't on there. A certified trainer went and asked the person who took our order about it, and came back to us and said she didn't hear us. I feel compelled to call this what it was... a lie! When we placed the order, I told her I had the BOGO offer to which she replied, she knew the code so not to worry. Why can't they just admit the mistake and apologize for it. Would have made the experience a little more forgiving. As it stands, it's a horrible place to eat, the staff can't be trusted, they'll probably make your food wrong, and no matter the offer, GET A RECEIPT! Verify that you were charged correctly. More and more places are making the issuing of a receipt optional, and they default to no receipt. It's turning out to be a practice best reserved to places you frequently visit, and trust. All others give me proof. Not a place it would recommend to friends or strangers. Now the one off I-17 and Happy Valley, they're awesome. Never a problem in about 13-15 orders. Every one was just as good as the first. read more

Burger was delicious, fries were so small price was to high. I had a gift card so I visited Smashburger for the first time, but being as how pricey it is I will most likely not be returning. read more

What has happened to this location?! Awkward feeling while eating. The manager or assistant manager shouting across the restaurant to the young cashier to clean up the bathroom and not the dishes or the dining room. I stared at her and she seemed to whisper instead. Friday night and the dining room was a mess. Dirty floors and dirty tables, had to ask to get one cleaned. They forgot a topping and was half wash done with my burger before they brought it out with no customers in line. With many other locations, I will probably skip this one. read more

Ok listen to me on this one. I am old and therefore wise. I am fat and therefore my wisdom is concentrated in a few areas like food and related topics. Order the classic smash burger with blue cheese crumbled on it and a side of Buffalo sauce to drench your burger with. There was a party in my mouth and the cops were called twice. Oh. The restaurant is good too. read more

Usually when you're starving everything is delicious. Well this wasn't. It was cold and a mess when I opened the wrapper. The smash fries were over seasoned and cold. I'll give them two stars for good customer service. I will not be back read more

I am back in the "smashburger" fan club!! I was a mark for their food the first time I ate there with my kiddos based on a recommendation to try it. Since I am a self proclaimed burger aficianado (thousands of burgers enjoyed & counting....), I jumped at the chance. I was in beef heaven initially because, although the burgers were a tad pricey in comparison to the other big fast food joints, the kids meals were very affordable & pretty good sized to boot & the taste of the fresh food combined with the energetic ambience had me "hook, line & belly"! After my 3rd or 4th visit, the kids meals shrank in size (both the burger & amount of fries). It was disappointing because, I went there with my kids as a treat to them. Alas, it sems they have corrected the mistake & returned to the same portions for the childrens meals!! Thank you Smashburger, I love ya!! read more

The burger was amazing and the garlic fries are fantastic. Highly recommend to anyone wanting a great burger and fries.

This place is awesome and the taste explodes with flavor, but the portion for french fries are very weak. any large at other resturants destroys this place on that. But other places do not season like this place, and the menu has fried pickes if you never tries them. But like I said small portion on the sides. read more

Awesome food. I had the spinach salad with grilled chicken. Tons of spinach. Maybe a little light on the chicken... But it was tasty, nevertheless. The one complaint I have, use degreaser in your mop buckets. Your floors make me feel like Bambi on ice. No traction whatsoever. That part was pretty gross. Other than that, good experience. read more

While I generally love this place, my visit today was less than stellar. When I arrived, the restaurant was steady, but not packed. In line there was one person ahead of me, no one behind me. Waiting for to-go orders were 2 small groups (one couple, getting 2 burgers and fries and mom and 3 kids, just getting shakes). The reason I bring this up is that it took a small eternity to get my order. My first sign of trouble was the mother and her children getting their shakes. The comment I should have queued on was, "Now kids, are your shakes worth the long wait?" I brushed that off...they're shakes, they take a while to make 3. My next sign of trouble was a guy holding onto his burger and walking to the counter. Apparently he had ordered a Swiss and mushroom burger, and unfortunately for him, they forgot the mushrooms?? I saw the counter girl speak to the cook and they both seemed to get a laugh out of it. When my order was finally ready, I didn't check it. The only thing I changed was asking for no cheese on the BBQ, bacon, and cheddar burger. When I got home (about 10-15) minutes later, I was disappointed to see that literally the only thing on the Burger was BBQ sauce and bacon. The menu isn't complicated, it's not cheap, and I go there for quality. On top of the burger flop, the fries were about 1/3 full....I can live with that, but really? I tried to call the store, but the phone just rang and rang....so disappointed. read more