I have been there for several years now, even when new places have opened up I have stayed. They…read moreprovide good rates and value.

Around town everyone knows that this is the best storage facility. If you factor what you're…read moregetting vs. the price, this is the obvious choice. Very nice and helpful staff. We have met the woman on the weekends and the weekday staff; all great people that are accommodating and pleasant to work with. They were pretty full but they had a couple of units to work with and they were able to get us in right away. The facility is air conditioned, clean, and is organized really well. They offer a lot of equipment to roll your stuff to your unit and they have a big elevator. It's not 24 hours but they have good enough hours for us. We feel good about our decision to keep our belongings here.

Shaquan was soooo helpful. She was able to secure the exact spot and size I was looking for. Good…read moredeal. Safe clean location. Get your storage unit here. You won't be disappointed. .

I used a unit in this facility for almost 4 years now. It is conveniently located near my house and…read moreI never had an issue. Though the price changed along the way, as did everything else in the country, the space secured my belongings as well as promised. Jennifer helped me over the phone to turn off my autopay on the app and walked me thru the steps to cancel their services. I am leaving as a satisfied customer.

Great service!! Clean and friendly. Location is perfect and very easy to get to unit. They provide…read morea good amount of flat bed carts.

We had two units at this location. In October of 2025 they redid the roofing with no notice and…read moredestroyed both of our units. They have done NOTHING to help us in any way. They told us to file an insurance claim with Orange Door. They took 6 months and then denied the claims, which is illegal in the state of Florida. We have spent countless hours emailing, calling and responding to requests for evidence. We have dozens of photos and videos that were sent in. We are at the point where we have to meet with lawyers and contact the news to warn others as it is clear that have no intentions on doing the right thing. Never rent here. Ever.

We had an issue with our storage unit and Tiffany the district manager in Jupiter helped us resolve…read moreour issue and was very helpful and very nice! She was amazing!

10/10 Storage units. They are air-conditioned and easy to access if you have your passkey. The…read morefront desk people were also super helpful!

IF I COULD GIVE ZERO STARS, I ABSOLUTELY WOULD!…read more Prime Storage has been a complete disappointment since taking over from CubeSmart -- which, by the way, had fantastic service. The transition has been nothing short of chaotic and unprofessional. To start, our accounts were completely shut down for weeks during the handover. We weren't even able to make payments until recently, when they finally sent out new rental agreements (which, sure, is expected with a company switch). But prior to that, I went in person trying to pay, and was told they couldn't process anything because the system was down. Fair enough -- transitions can be messy. I tried paying through the app (which we have NO ACCESS to now whatsoever) and on the phone in the morning which did not work as the system was spinning then tried again later on through the automated system to pay. It still didn't work. Eventually, that was when I went in person. They did not give me a hard time each time I interacted with anyone , like the lady today. I gave them all the information needed and they were trying to help. Around the end of last week. While I was there, I asked one of the Prime Storage employees if the prices would increase. She assured me they wouldn't, but said if they did, I should call and speak with the manager so they could try to keep the rate the same. Fast forward: I receive the new agreement and -- surprise -- my rate jumped $20 more for the same small unit. I called today, as instructed, to speak with the manager. That's when I encountered RUE, the so-called "manager on duty", who was completely unhelpful and downright rude. She would only take a payment -- that's it. Which is absurd. She didn't ask me a single question about my relationship to the account holder. She didn't ask if I was an authorized user. She didn't try to verify me in any way -- I was just immediately and completely dismissed. Imagine calling on your HUSBAND'S or WIFE's behalf on a unit that you all share/pay for and being treated like that. No effort, no professionalism, just, "I can't speak with you." Period. So I walked to my partner, who works from home, and had them get on the phone with Rue. Rue asked them for their name and unit number. My partner couldn't remember the unit number offhand, so I said it out loud in the background. Rue then claimed that my voice in the background "voided" the security verification. Which makes no sense -- unit numbers are not security questions. And again, she never asked any proper verification questions, just a name. At that point, I gave up and decided to go in person. But honestly, if this is the level of "customer service" and management Prime Storage is now offering, I want no part of it. I strongly suggest looking elsewhere. They've raised prices without warning, are disorganized, and clearly lack any concept of professional or respectful customer service. You're better off finding another storage facility that values its customers. Avoid this place at all costs. First impressions are KEY. Remember that.

This is by far the best storage facility I have rented. It is clean and climate controlled. The…read morestaff are friendly and helpful. The price was fair. You are also able to rent U-Haul trucks which is very convenient.

Convenient! Clean! Safe! Great Customer Service!! We searched many local storage unit companies and…read morethis one is the best! Right off Indiantown Road in Jupiter. Check it out if you are looking to rent a storage space!

G re at customer service! Well lit and convenient for me and the wife. Planning on getting another…read moreunit too

Katie is great. Communication is lacking with a lot of businesses these days. It is never a problem…read morewith Katie.

Allison keeps the buildings in tip top shape. I never had any issues with the gate access not…read moreworking right, and they were awesome in providing an additional discount for paying 6 months in advance. I just moved out but will go nowhere else if I have future storage needs.