I had a really good experience with Prime Storage. Diana was so friendly and helpful, and she made the whole process easy and stress free. She took the time to answer all my questions and made sure everything was taken care of .The facility is clean and well maintained, and the customer service was great. I really appreciate Diana's help and would definitely recommend Prime Storage. read more

It has been nine, NINE, days since there has been any light in my hallway where my unit is located. From day one when I moved in. $250.00 a month. Can't see to move anything. What makes matters worse is that I need to move from another storage unit into this larger one and there is very little time to accomplish this as there is NO light to see where to place anything. I have repeatedly tried to contact management, and have been assured that the message has been passed along. At this point my favorable recommendation has turned into not so favorable. Look somewhere else. I will let you all know how this resolves. read more

Thanks Richard for an awesome and professional service!!! It was easy and great price super clean place!!

This is the absolute worst place! Ran by horrific people! While I was moving in some stuff into my storage unit that ive had here for awhile, my truck broke down. I had 3 mechanics out in 3 days to try to fix it. They couldn't get it. I told the Manager Rich that I was going to have it towed to my mechanic shop, instead he called a toe truck company and had my truck towed 45mins away on Father's day weekend!!!! Im beyond upset! Now I have to pay $650 to get my truck out of a tow yard. When I tried to tell the manager that my mechanic was going to pick up my truck, he said, I dont care! I was supposed to be home an hour ago. If u dont move your truck, I will have it towed. I couldn't believe it! On Father's day 2025, this happened. The worst place ever! Surrounded by drug addicts and homeless people! Dont go their!!!!! read more

#gratitude Excellent excellent excellent customer service from Young Millennials (I know, right?!). All these wonderful reports on Lisa and Eboni are VALID. They are knowledgeable, observant, solution-oriented, and incredibly courteous. They possess the soft-skills smart employers desire but can not train into someone. #hometraining Then add Lisa's 20-years experience in the Storage industry, she already knows the emotional questions a transitioning customer is likely to be facing. So this location's setting right next to a military base is fortuitous. I hope she owns stock in the company, John. The facility, itself, is wonderfully clean. The baseboards, crevices, and ceiling rafters showed no caked-in dirt nor even a cobweb. There are three floors with a tin roof. No water stains indicating leaks were visible, though, being a recent change in ownership, there were no available records of how many hurricanes the building had handled. It was this fact that made me hesitate on securing my rental and return home for a Google dive. Not everyone has this additional time when in the life-event of securing a storage unit. It would be my suggestion to the owners to have this information more readily available. While insurance is provided (and required), the reality is once something irreplaceable is gone, it's gone. Accessibility is the only partial fault I found with this facility. If there were the option to drop half a star to 4.5, I would, and solely for this reason. The serpentine hallways immediately surrounding the elevator egress are a problem. In fact, the free, readily-available carts can not even roll around them without much maneuvering and scraping walls. I have concerns for our more fine furniture pieces fitting through here. This was frustrating because it appears to be an easy resolve to remove four end units. So, Capitalism reigns! Consumers beware; you'll definitely need three people for items like sleeper sofas or entertainment units. Ladies, there is a LOT of security visible here! the parking lot is open with no hidden nooks. FYI, there are also no trees for long moving days.Each door has an overhang but only one vehicle fits in the space at a time. If you arrive seconds after a large moving truck, you're screwed for shade. I saw multi-cameras everywhere. The HD monitors at the reception desk showed faces and details of activity on the multiple hallways. Each door AND the elevator require a personalized code. The hallways are brightly lit, not that weird yellow fluorescent so common in storage facilities. There are even some rays of natural light peaking around the Maintenance storage units. An aesthetic game-changer for this facility could be achieved by lowering the walls of these window-blocking units. Or to utilizing fencing instead of the walls. This access to natural light would improve the perception of safety. The contract was easy to read and your basic "we get your stuff if your rent's late" wording. What I appreciated was that it was well laid-out and sans threatening-sounding legal speak. The desk is set-up with a large HD monitor facing the customer during the signing process. I did not feel like line items were being hidden from me or attempted legalease glossed over. A copy of the contract could be printed or emailed to me. There is an option to receive payment reminders via text or to sign up for auto-withdrawal. They are _not set-up for Apple/Google Pay so bring your wallet. There is an option to call or use email to communicate with Lisa and Eboni. As I will be outside the country and in different time zones, I appreciated this additional access-point should there be any issues. read more

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I needed a storage facility for a few months (September-March) and this one was close by me with great hours of access. There's no outside gate to access and they are consistent with theirs hours and do not raise the rent every month. The facilities are clean and the staff is friendly, helpful, and they actually answer their phone. I recently moved out this weekend and had a fiasco with u-haul and they were very understanding and accommodating. Steve is a gem! If I ever need another unit in the future i wouldn't go anywhere else! read more

Prime Storage - 5x10 unit with A/C - Self Storage Near Me - Lake Park, Florida

Richard is amazing!! Tenants had piled bulk furniture which caused the doors to break. I rode by this morning and the eyesoar was no longer. This meant the problem was resolved during after-hours. It's a great feeling to rent where the property manager takes pride in the facility. He cares about the customers and I've witnessed this in action. Thank you Richard for all you do. It doesn't go unnoticed. read more

Worst storage facility I've dealt with in my 10 years of using storage units! Spent five hours trying to resolve my bill with them. I'm told by every employee it needs to be escalated to a higher chain of command and then I will be contacted the following day. This has yet to happen then they try to assess late fees, this is after I had to take my card off because they overcharged me for my third month of having storage with them. They increased the cost without warning, their communication has always been a problem, and refused to reimburse me. Then they locked me out of my unit. Absolutely not ok! read more

Nina was wonderful. Best storage unit I've worked with so far. I've had many storage units in my life and I'll tell you this is by far of the five star hundred percent customer service. read more

Lisa was a great help to me. She was patient and kind. We are looking forward to renting from Prime Storage!

The most expensive storage around. The facility is not kept up near to a human standard. and Sam and Steve the managers prefer you run a business out of the units. Cause if you're not they will nit pic on what times you come to get your own stuff. Ofcourse people who are here all the time running their business out of the unit must be giving Sam and Steve a kick back. Cause they don't to seem be bothered. do your your diligence before renting here. read more

Prime Storage is very well taken care of by its staff. Sam is especially helpful with advice and all your moving and storage needs. I most definitely would recommend this facility to anyone looking for a clean, climate controlled environment that has excellent security and a very helpful staff. read more

I've been with this Storage Facility for awhile before the two guys sold it to the new owner. He's not very personable and he keeps raising the prices so much that I moved out not worth it. read more