The access hours are TERRIBLE and inconsistent. 9:30-5:30 M-F, 9:30-4 Sat and Closed Sun is the…read moreworst time for someone to access their things outside of normal working hours. I wish I had never gotten a unit here.

Great customer service! I was having one of those days where everything was going wrong including…read moremy car battery dying while I was at my storage unit. James went above and beyond and jump started my car! So thankful!

I came to use my storage one day and a staff maintenance person came by on golf cart to check if…read moreeverything was ok and if I need help. This shows that they check out who's coming and going and that they're also helpful, I was very appreciative. They keep an eye on things here at Mini-Stor-It.

Love this place!!! Family owned business. Friendly and knowledgeable staff. Best pricing in town…read more Went to other locations and not as friendly or as clean. No brainer. They also sell good locks for 10 bucks. Best feature is that its drive up. Highly recommend! AAA customer service. Made me feel like a valued customer!

So I love using top storage for the last three years they have been so accommodating and all their…read moreemployees are very pleasant and helpful! Prior to starting with top storage, I did massive research on who had the best price for the best space and they came on top in the finance as well as convenience and professionalism! If I should need storage again, this will be my first choice no doubt about it !

They are very professionally run. The place is clean and safe. The women at the front desk are…read morereally nice and helpful.

My experience was great! I the customer service I was received was thorough the entire time my…read morebelongings were in the unit. Juliette was very helpful . I definitely recommend this location

I have been using this facility for over three years now. I appreciate their willingness to…read moreaccommodate all of my needs, the staff is friendly and readily available for customer service issues. It is in a well lit and safe area, which is very important to me as a woman. Cannot say enough about this place!

I rented two units at 1620 North Congress Ave, West Palm Beach, FL 33401 for over 5 years with no…read moreprior problems. A new manager started in May 2025, and shortly after, my units were burglarized--the first in June 2025 (discovered July 6) and the second in October 2025 (discovered November). It was later discovered that the facility manager with master-key access was responsible and had been constantly going in and out of the units from June 2025 to present. Security was poor, and camera coverage minimal; management could not provide any footage to the police. Some of my belongings were recently returned to one of the units, but they were damaged. I would still recommend using caution when storing valuables

The leasing price on my current units increased 50+ percent during the state of emergency…read more(pandemic) within 1 year of signing. I wonder what the Department of Business and Professional Regulations (DBPR) would think if a written complaint where to be filed, especially after the Office of the Attorney General reminded manufacturers and service suppliers on the regulations about price-gouging during the times. Having multiple accounts and raising a voice as a concerned Customer via email, calling or by simply going to the office does not have an effect, staff would immediately shield by saying they're a subcontracting third party and 'transmitting' the concerns to management is a DEAD END. No reply, no resolution; when reviewing the history (accounts) they find no recollection, way to go.

Gave us a binding estimate based on the inventory being moved. Then when they arrived to load the…read moreprice went up almost $1500. AND they didn't even bring a large enough truck to fit all of our stuff so we had to give some things away. We had to be out of our house the next day so no time to find a different mover. They knew that and they take advantage when you are vulnerable. If that wasnt enough they broke our 55" TV and refused to pay for it. **** ******* was the salesman and ******** is the so called operations manager. If I could give ZERO stars I would... AVOID THIS COMPANY AT ALL COSTS...!

Awesome job. Super flexible. My storage unit (Public…read moreStorage) had a power outage and the elevators were out of service. My unit was in the 3rd floor!! These guys knocked it out without a single complaint. I've used All My Sons, College Hunks, Two Guys and Truck. Never again. I'll use Stress Free Storage every time.

Negative rating. Don't use…read more HomeSafe Transit was the company I thought I was hiring. They quoted me $2836.40 after going room by room and describing everything we owned. I told him it was a two bedroom house and we had a lot of items. Kenneth told us everything he thought we wanted to hear, and we paid a deposit of $1002.55 to reserve the moving date of February 26, 2022. We felt safe because the contract/estimate we signed said, "binding." Loading day was our first indication we had not been dealing with the actual moving company, but a broker. We would have never self-selected a moving company with such terrible reviews and horror stories. The 500 Move foreman said the broker put down "27 boxes" I'm sure to artificially lower our estimate and secure our business. We had more like 250 boxes, and the moving foreman said, "This is going to cost "thousands and thousands and thousands more." When he said that, and when he berated me, telling me to leave this or that behind, for a full 30 minutes, I knew this was a bait and switch scam. But we were between a rock and a hard place. Our lease expired and utilities were being shut off at that rental house the next day, and if we weren't in St. Louis in person three days later, our lease would be canceled. If we haggled or tried to negotiate, this foreman seemed like he was going to just take his crew and leave. I did not think I could find movers for that same day, or make accommodations to move all the items, my Rav4, and 4 cats to a different state within the time-frame. In short, I knew that was scammy and a bad deal, and a sketchy contract, but felt I didn't have any other options, so I regretfully signed. I had to pay $5,000.00 that day in order for them to load our stuff. And I paid $3797.00 to get them to deliver it. As I was going through the contract, I noticed it said the moving company had 45 days to deliver our belongings. I said, "That's not gonna work! It doesn't really take that long, does it?" The foreman assured me they are a national company who works with Alaska and Hawaii so that timeline is for the longer trips. He said ours would probably take 1-3 days (lie #1). The contract asked when we were available to accept our delivery and we wrote we'd like them to be there on March 16th.The AZ foreman did not say that this date would not be guaranteed, or explain their process of removing our items from this truck, storing them at a supposedly secure, temperature controlled warehouse, then combining our items with other moves (7 others to be exact). Kenneth the broker at Home Safe Transit had said we would just tell the movers the date we wanted our stuff delivered, and he promised we would have the cell phone number of "his" movers to allow frequent communication with the driver (all lies). 500 Move loaded our stuff 3/11, we wrote to deliver 3/16 on the contract, and our stuff was actually unloaded 3/27. When all was said and done we paid over $10,000, and 20% of our stuff was damaged or lost with no recourse. See my review on '500 Move' if that's the scam this broker sets you up with.

Do not use this company or anyone they recommend. They lost 33 boxes of ours and we were…read moreinexperienced they did not give us a bill of ladle we have to go to the company. when we got the paperwork they didn't have anything labeled just marked it box or tote. We lost 1/3 of our personal belongings. We are currently talking to attorney to see what our options are.

Allison keeps the buildings in tip top shape. I never had any issues with the gate access not…read moreworking right, and they were awesome in providing an additional discount for paying 6 months in advance. I just moved out but will go nowhere else if I have future storage needs.

My husband and I have had a wine locker storage in the STORE for about 3 years now. It's very…read moreconvenient, clean and 24/7 accessible. Easy and safe. The employees are also helpful and nice. In addition to this they have wine tastings here that are a lot of fun and we have meet great people and learned a lot about wine.

I can not say enough GREAT things about Store Self Storage. The facility is spotless, secure and…read morethe customer service is beyond compare. Every staff member goes out of their way to assist you in every way possible. They are competent, friendly, beyond helpful and all around wonderful. Moving is stressful business and I'm delighted I found this amazing facility and group of individuals. I toured many storage facilities prior to my move and Store was the last one I viewed. I'm so grateful to have found them. Multiple staff members are always on site during business hours and they are the ones that actually answer the phone if you call with a question. I HIGHLY recommend them.