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    Value Store It Self Storage

    5.0 (3 reviews)
    Open 9:00 am - 6:00 pm

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    5 months ago

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    5 years ago

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    Snapbox Self-Storage

    Snapbox Self-Storage

    (2 reviews)

    Do NOT rent here, especially if you are considering an upstairs unit for a cheaper price. There is…read moreno elevator so an upstairs unit can only be reached using stairs or an automatic lift. However, for the multiple years I've been coming here, the lift is either always broken, dead, or requires two people to operate making it impossible or dangerous for me and others to reach our upstairs unit and move things in and out. The place is absolutely disgusting right now, in a way I've never seen it before. They obviously don't clean the floors and when we went to take to someone at the front desk to ask about a key or working lift, there was no one there. We went on a Monday from 11-6 and no one ever showed up. Another customer informed us that someone hadn't been there for a week at least. We had to move a whole unit out down stairs and on dollies that were also broken. Also, we've had issues in the past of not being able to use dolleys or the lifts because there are only 1 or 2 lifts (now 0 working lifts) and 3-5 carts for the whole place. Meaning if someone else is moving, you wait or come back another day. Absolutely atrocious, especially considering they continue to raise the rates but do not improve or fix their equipment.

    Employee assisted his buddy in stealing my information and registering a truck under my name and…read morenumber. I called the store to confront this man and he told me a guy Tom was in and rented it under my name. Said he couldn't help me even though he was the person who made the reservation. I was never in this store. I never gave my name or number. But he can't help and I had to call corporate lines to cancel. Why wouldn't he cancel when it was proven I was Brandon from my number. Enjoy your negative reviews. You earned them

    Brooks Moving and Hauling

    Brooks Moving and Hauling

    (46 reviews)

    Avoid This Company…read more I'll start with the only positive: Ivana was wonderful. The initial consultation with her was professional, clear, and gave me confidence I was dealing with a competent company. Unfortunately, it was all downhill from there. Brooks Moving and Hauling turned out to be an absolute disaster. It was painfully obvious they intentionally moved at a snail's pace to inflate the hourly bill. The so-called "foreman," Ronny, spent most of the job on his phone. Zero leadership, zero urgency, and he wouldn't let the other two movers do anything without his approval, which meant three people standing around while time (and money) burned. We specifically requested that beds be dismantled and reassembled. Despite that, I had to argue with the dispatcher just to get the bed frames put back together. After the move, I had to follow up to address these issues, and Nikita said she would get back to me--but never did. No accountability, no resolution, just silence. Only after emailing and her calling her back did I suddenly pop back into her memory. Nice! They claimed it was "reasonable" that it took 7.5 hours for three men to move only large items (beds, couches, tables, etc.). For context: our previous move took 6 hours and included every single item, from the 17th floor to the 2nd floor. This move was just large items from the 2nd floor to the ground floor. The comparison speaks for itself. To make it even worse, Ronny destroyed our bed frame during reassembly. He rushed the job, didn't even screw the pieces in properly, and left me with a bag of unused hardware. The bed is damaged and unstable--see the photos attached for proof. Aside from Ivana, this company was unprofessional, inefficient, and dismissive when problems were raised. Be warned--this is a pathetic excuse for a moving company, and I strongly recommend taking your business elsewhere.

    These people are terrible! ...Since they charge by the hour, they intentionally move very, very…read moreslowly and will drive to a destination the longest route possible. And when you complain it falls on deaf ears, and they hang up on you. Save your money and find a more reputable and honest company.

    Value Store It Self Storage - selfstorage - Updated May 2026

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