I've been with them for approximately 3-4 years. Rented one of their 10x10 units. It was initially…read more$180/month. They only do month to month which was a first concern. Not willing to do long term leases at all. Within 6 months of renting from them we got our first increase by $50/mo. This kept going up and with increasing frequency to where we were getting two notices a year of increases as "market" adjustments. We got in the mail a few days ago a new of course increased rate now up to $432!!!! As of today we have turned in our notice of vacancy and have gotten a new storage unit. Same 10x10 size with Climate control. Price.....$189. Basically back to where I was a few years ago. Be very very aware of this place. The new place I'm at now only goes up once a year!!!! Additionally they have so many cars and boats parked that it's impossible to get a spot near your unit. You have to park in the farthest away spots from the door. Very happy to be getting out of there and saving almost $250/mo.

Do not rent from SROA. All they do is raise your rates every three months. They raised my unit by…read more60$ starting the month of November then turned around and raised my unit ANOTHER $90 for the month of December. Ludicrous. Over $400 for a 10x20 unit. When they are only charging $173 for a 10x 30 unit. The same 10 x 20 unit is going for $119 FROM THEIR OWN WEBSITE. When you ask why the rate increase they say it's the going rate but literally there is not one storage facility within at least 50 miles that doesn't even charge half of what they are charging me. And when you call all they say is they can't do anything because it comes from corporate. So only rent from them if you want to be scammed.

The service here has been top notch. Everyone I have encountered - Skyler especially, has been…read morefriendly, kind, and helpful. I'd definitely recommend this place - it is quiet, exceptionally clean, and well run. Thank you again for your commitment to excellence. I will send people your way.

The customer service at this Extra Space Storage Facility is TOP DRAWER. They help you figure out…read moreexactly what you need and get you set up in a great storage locker with no hassles, no hoops to jump through and in a timely manner. Ask for Jenny. She is THE BEST ! !

I signed up for a one-month-free move in special on a 5x5 unit , they told me they could give me a…read more5x10 for the same price, so I agreed. The contract they gave me showed the full price, not the promo delaying my movers by two days because I refused to sign incorrect pricing. Three months later, they suddenly raised my rate to $99, and five minutes after that, I got an email saying the same 5x10 unit is advertised for $64. Once you're moved in and committed, they change the price textbook bait and switch. The employees are friendly, but the tactics are deceptive. The price you move in with is not the price you'll be staying with.

My experience with Shannon on the phone is beyond disappointing Her customer service skills are…read moreextremely poor, she is very unhelpful, rude, and dismissive of basic concerns. Communication was lacking, and it felt like resolving issues was not a priority. I would not recommend this location if you expect professionalism or support. Rates are increased constantly even when you are told the rate will not change. Rating this experience does not warrant one star, but you cannot post without at least one.

Jensen Beach storage is the most affordable and convenient place to store whatever you need! Nancy…read moreis one of the most helpful and kind people and she can help you find your perfect unit for what you need done. The price is super affordable on all the different types of units they have. If you're looking for storage for business or personal look no further than Jensen Beach Storage!

DO YOURSELF A FAVOR, STAY AWAY FROM THIS PLACE. Ever since Southern Star bought this Jensen Beach…read morefacility, every single change, from pricing, access to the unit (new locks with combos no one knows), and absent office personnel, has been detrimental to the customer and the experience. I will be shopping all alternatives to this facility, I am done doing business with your company

G re at customer service! Well lit and convenient for me and the wife. Planning on getting another…read moreunit too

Katie is great. Communication is lacking with a lot of businesses these days. It is never a problem…read morewith Katie.

They've been raising my payments every month or two without a warning. My payment has gone up a lot…read morein the last few months without any kind of warning. My payments have gone up almost $100 a month on top of paying a little over $300 a month. If you wanna be confused where a bunch of extra money is going every month this is the place to store

If you're ending your lease, do it in a way where you have proof of notice and not just them. Make…read moresure to contact them again when it should be officially cancelled. If they have any problems they will just bill you another month instead of letting you know about it. I paid 2 extra months because of that. Lesson learned I guess.

Although the staff is very nice, the facility is rundown and in poor condition. Our unit has been…read moreinfested with worms and though they haven't caused real damage, they crawl up die inside all your belongings. The last problem and it's a big one, buildings E and F flood. They said this has never happened before but it's happening now and I'm sure it won't get better. As of now, they are not helping with any moving costs or financial compensations but if they do, I will add that to this post later. Dan A, please let me know how to contact you.

The staff is awesome at 550 Harper st. CubeSmart. That being said corporate is NOT so great . They…read morewill not return your call but they will answer you poor rating online. But that's as far as it goes, they said they would contact me twice but never have. I did receive a call from corporate saying they were going to have someone call me but that did not happen. All I say is read the reviews on CubeSmart before making your decision. You might be able to get in a storage unit cheep, but it will definitely go UP from there . Read the articles online the biggest CON is there sharp price increases once's you are in. Not my words it's the article that was written that said this.

Great prices, great family, clean and well maintained facility! Best in Martin County! Hidden Gem!read more