Amazing service! Reserved & gave me all the info I needed same day to safely hold my stuff! Shout…read moreout to Alex & his colleagues for great service!

These guys are the best... Have my boat there and trailer and it is very secure very close to…read moreSailfish Marina and Sandsprit Park where I can launch

Here's an important update on my last review. During a big move like ours, issues came out like…read morelost pieces or damage to a drawer. We called Nick the business owner and he sent William to repair and restore the damaged furniture. His service after the move is awesome, you can tell that customer satisfaction is very important to him, very rare nowadays. Impressive!!

Experienced a great move today! The movers were very polite and moved QUICKLY! Arrived in the…read moremorning and were done before noon. The pricing was very reasonable and affordable. I highly recommend and will definitely use them again!

I have been a customer at Prime Storage in Jensen Beach, FL since January 2024, and my experience…read morehas been extremely frustrating. Since signing up, they have increased my rent three separate times in less than a year. The constant price hikes eventually forced me to downsize to a smaller unit just to manage the cost. The biggest issue, however, was their handling of "required" contents insurance. They charged me $17 per month for their insurance, even though they claim to accept homeowners insurance as long as it covers contents not located at your primary residence. My homeowners policy does cover this. I provided my declaration page and additional supporting documentation clearly showing coverage for off-premises contents. I even had my insurance agent email them directly confirming that coverage is extended to storage units. Despite all of this, Prime Storage refused to accept it because the documents did not explicitly use the words "storage unit." That is an unreasonable and overly rigid policy, especially when the coverage is clearly in place. In short, unless your insurance paperwork uses their exact preferred wording, you're out of luck and will be forced to pay their monthly insurance fee no matter what proof you provide. Between the repeated rent increases and the insurance runaround, this company has been a major disappointment. Beware of Prime Storage--they will find a way to charge you regardless of what you do. I would strongly recommend looking elsewhere.

Before you move-in, make sure to know that a late fee is 20% of the monthly rent, AND rent can…read moreincrease anytime. I was late for personal reasons, and the late fee assessed for 2 unit was almost $150. Total racket. Very nice and clean, yet so disappointed in taking advantage of customers in this manner. Customer service could not discount or waive the late fee. Rent has also gone up in 6 months on both units.

The people who manage this place should be fired. I've never seen something so disorganized and…read morescrambled. On top of that rude. I'm not one to post negative reviews, as a matter of fact I never have, but people need to be aware.

Great staff, very helpful. Made reservations over the phone, reasonable fee for boat storageread more

I've been a customer since 2016. Yep 10 years. The staff have always been professional. I know my…read moreunits are safe and secured. Over the years we have developed a wonderful professional relationship and that is usually difficult in the storage industry. I high recommend this specific storage location.

It would be great if they opened up on time but they never do so if you're storing tools that you…read moreneed for work in the morning go somewhere else