You can go on-line and open a storage unit in SOMEONE ELSE NAME AND E-sign any signature pay for a…read morelock and some other "hidden bs fees" and basically store stolen goods and other illegal crap and that person will be responsible for it. Very sketchy place and customer services is the worst I have ever felt with in any business.

I rented three storage units in July. The total was $417 for the three units not including taxes…read moreand insurance. One month after I've moved all my stuff into those three units I received an email telling me all three units are going up and my billing is going to be $517 a month. They raised their prices by 25% one month after I moved in. I think it's very underhanded the way they do business and I would never recommend them.

Continuously increase their rates without so much of any notification. Jim is very rude, unhelpful…read moreand curses people out.

I have been watching my sister's storage unit they rented from this company for the last six…read moremonths. We have repeatedly asked for a light to change, but more importantly, the outside door is sagging in the door frame and is very hard to open and almost impossible to close. This company continues to say their workman is sick or in the hospital or any other excuse except to fix these issues. She is paying Smart Store $500.00/mo.!!! We should be combatant services and BS from this company. DO NOT rent from them they are completely unreliable and unethical.

We stopped by to pick up supplies for our move and to ask questions about U-Haul's services. The…read moremanager, Blake Angle, was extremely helpful, friendly, and answered all of our questions. One thing that is vital to whether or not I'll use an establishment again, is Customer Service - yes, that is in caps specifically because it is so important to me. My partner and I were both asking questions and I was really impressed by the way that when he responded he made a point of including both of us in his answer with great eye contact and the feeling that he really cared that we walk out with all of the information we needed. Also, the fact that the office was clean, well organized, and well stocked made this an incredible experience for us. We've already recommended them to friends and family for their needs as well. THANK YOU!

Terrible customer service and don't bother renting a uhaul from them as they do t have a battery…read morefor their trucks!

Here's an important update on my last review. During a big move like ours, issues came out like…read morelost pieces or damage to a drawer. We called Nick the business owner and he sent William to repair and restore the damaged furniture. His service after the move is awesome, you can tell that customer satisfaction is very important to him, very rare nowadays. Impressive!!

Experienced a great move today! The movers were very polite and moved QUICKLY! Arrived in the…read moremorning and were done before noon. The pricing was very reasonable and affordable. I highly recommend and will definitely use them again!

not even 1 star. They do not tell you that you have a rate increase every 4 months. I looked as my…read moresocial security may be affected due to the government shutdown. I called and asked why my 5x5 unit was $107. from $67 when I rented it? (never put anything on auto pay) they kept saying they would call me back. They finally admitted that every 4 months there is a rent increase!!! THIEVES

Great space and better staff. The level of care and the speed of Phil J. Getting me in and out…read morewas amazing

This "Go Store it" storage is absolutely the worst storage company we have ever worked with! No one…read moremans the office, no one patrols the grounds or unit spaces. Open access to anyone. Only way to communicate with this company if via email. No live persons on phone numbers!!! Do not use this company!! Used to be owned by a family business prices have more than doubled on our small unit. NOTE: Snapbox has sold out to "Go Store it" who is the absolute worst. Do not store anything of value here! Customer service is also terrible.

It used to be a very good place to store. It is clean and well-ordered but not even close to as…read moresecure as it could be. All the units are open on the top with only a thin mesh screen as a ceiling which any thief could easily pull back and gain access to the unit. I feel sure this has happened. My main complaint is with the crippling price increases. When it changed hands they immediately raised the prices significantly. Now, only a few months later they are raising them again! And these are not small price increases. Of course this effects their good, long-time customers the most as new people are offered a deal, but those faithful customers who really pay the bills are shafted again and again. So I am looking for a new place now. Can't do business with these people.

We received a notice after only 2 months renting there for a price increase on our 10'x10' unit the…read moreincrease went from $88 a month to $160 a month we called them asked them to review and possibly lower it never heard back. We then called and said we plan to move out and since we paid for the month already do we get money back we were told No! Only 3 days after making a payment, yet the card they sent with price increase arrived 5 days after we paid for another month. Which is a ripoff and scam they run. Please don't rent storage from these people There is no excuse for a 100% mark up and to be denied money back. Be WARNED!!!

The worst service ever. They don't return your calls and the facility is poorly kept. There is…read morebarely any air conditioning in the climate control units. If you value your belongings Do Not Use This Facility!!!

Amazing service! Reserved & gave me all the info I needed same day to safely hold my stuff! Shout…read moreout to Alex & his colleagues for great service!

These guys are the best... Have my boat there and trailer and it is very secure very close to…read moreSailfish Marina and Sandsprit Park where I can launch