1. SmartStop Self Storage

1. SmartStop Self Storage

0

Port St. Lucie, FL

SmartStop Self Storage

1.7 (6 reviews)
Open 9:30 am - 6:00 pm

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DO NOT use this storage place! We had our stuff here for two months and everything got chewed up by rats and there was a rat poop and urine all over everything! When we went to the office to tell them about it, they said they weren't surprised about the rat infestation and didn't apologize or anything. They were so unprofessional and rude. They just told us to contact their insurance and make a claim. After speaking with the insurance people and gathering all of the information they requested to file the claim including prices for every single damaged item and pictures, we waited two months before finally hearing that our claim was denied!! What is the point of paying extra for insurance if it's not going to cover our items being destroyed by their rat infestation?! Also why would the insurance lady tell us to get pictures and pricing and everything on every single item that the rats chewed up if she knew their insurance doesn't even cover that!? Over $2,000 in damages, furniture etc that had to be thrown away!! Don't ever do business with them!

BEWARE WHEN THERE ARE RAT TRAPS OUTSIDE.. THEY WEREN'T THERE 6 MONTHS AGO

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4 months ago

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3 years ago

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6 years ago

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7 years ago

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8 years ago

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7 years ago

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Public Storage

Public Storage

3.2
(35 reviews)

It was very easy and convenient to reserve a storage space and it was mostly due to Angela, the…read morerepresentative who took care of us at the desk. Good phone experience from the beginning, never a machine answering the phone. Thank you Angela!! The storage space we rented was very clean and easily accessible.

I recently rented a storage unit at the Port St. Lucie location, and unfortunately my experience…read moreleft me feeling very unsafe and extremely disappointed. A few days after securing the unit, I moved my belongings in after dark. My unit is on the third floor, and I had multiple trips to unload my van. During that time, I repeatedly encountered a man wandering throughout the building. He was moving between floors and elevators, not carrying anything, and appeared to simply be roaming. Each time we crossed paths, he stared intensely and made me very uncomfortable. At one point, I saw him exiting the women's restroom, even though the men's restroom was clearly unoccupied. This added to my concern. For a period of time, he and I were the only people in the building, which felt extremely unsettling. I've rented storage units for over 20 years and have never experienced anything like this. Typically, people are there briefly to load or unload items -- not wandering around aimlessly after dark. Two days later, I went to the front office to report what happened. Derek and Tim identified themselves as property managers. When I described the individual, Derek immediately knew who I meant and told me he has 24/7 access and is a long-term "resident." I found that response confusing and concerning, given that this is a storage facility, not a residential property. What troubled me most was how my safety concern was handled. Derek was dismissive, argumentative, and spoke to me in a condescending tone. He did not apologize or acknowledge my discomfort. When I asked about transferring to a first-floor unit for safety reasons, he was again dismissive and unwilling to help or provide any alternatives. Customer safety concerns should be taken seriously, and professionalism from management should be the standard -- not the exception. Unfortunately, that was not my experience here. Women especially should use caution when visiting this location after dark and consider bringing someone with them. Overall, this was a very disappointing and unacceptable experience.

SmartStop Self Storage - selfstorage - Updated July 2026

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