John, the owner and fellow Iraq war veteran, answered my call quickly from a message. I was moving things from a storage unit off Central Ave in Jupiter to Jupiter Farms. I was quoted the best price by far and was able to squeeze me in that day. Peter and Josh were my crew and everything was stored professionally with blankets and straps, delivery was on time within 5 minutes and unpacking was done efficiently without any damage. I couldn't say enough good things about the service and is refreshing to see a fellow veteran running a professional business. read more

Brooks Moving and Hauling - Movers Near Me - Jupiter, Florida

Absolutely terrible experience. Negative stars if it was possible. The most unprofessional moving company I have ever worked with. Multiple broken pieces of furniture and 2 employees got in a verbal altercation during the move. Stay away from this business!! read more

Avoid This Company I'll start with the only positive: Ivana was wonderful. The initial consultation with her was professional, clear, and gave me confidence I was dealing with a competent company. Unfortunately, it was all downhill from there. Brooks Moving and Hauling turned out to be an absolute disaster. It was painfully obvious they intentionally moved at a snail's pace to inflate the hourly bill. The so-called "foreman," Ronny, spent most of the job on his phone. Zero leadership, zero urgency, and he wouldn't let the other two movers do anything without his approval, which meant three people standing around while time (and money) burned. We specifically requested that beds be dismantled and reassembled. Despite that, I had to argue with the dispatcher just to get the bed frames put back together. After the move, I had to follow up to address these issues, and Nikita said she would get back to me--but never did. No accountability, no resolution, just silence. Only after emailing and her calling her back did I suddenly pop back into her memory. Nice! They claimed it was "reasonable" that it took 7.5 hours for three men to move only large items (beds, couches, tables, etc.). For context: our previous move took 6 hours and included every single item, from the 17th floor to the 2nd floor. This move was just large items from the 2nd floor to the ground floor. The comparison speaks for itself. To make it even worse, Ronny destroyed our bed frame during reassembly. He rushed the job, didn't even screw the pieces in properly, and left me with a bag of unused hardware. The bed is damaged and unstable--see the photos attached for proof. Aside from Ivana, this company was unprofessional, inefficient, and dismissive when problems were raised. Be warned--this is a pathetic excuse for a moving company, and I strongly recommend taking your business elsewhere. read more

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Brooks, Moving and Haul is a rip off and they damage your items. I was scheduled to to move on 07/26. they sent 2 guys John and Michael. Michael was inexperienced and need guidance from John the entire time. John the "experienced" mover damaged my bed. First they don't wrap your furniture, he moved my couch with no protection when I asked him he said it's not needed, had my couch all over the floor of the elevator and then all the corners got damaged and ripped. it was reported someone was to get in touch and still have not heard from anyone. my bed was not reassembled incorrectly and he washed my screws so then I had to get a task rabbit to come in and help. Their truck leaked because it was raining and it damaged my headboard (it was soaking wet). They are a moving company and charges you for tape that they need to wrap the protection over your items. A 1 bdrm apartment that only had a bedroom set a sectional couch and a tv stand took 5 hours. there were no boxes to move. A $477 moved turned into over a 1K with damage and no follow ups. I would never recommend them and warn everyone to ignore the reviews on their website. they are all lies, notice your not able to leave a google review. They are slow, don't take care of your items and don't follow up on the damages they cause. NEVER, EVER AGAIN!!! I never write reviews, but had to share this for future clients. read more

These people are terrible! ...Since they charge by the hour, they intentionally move very, very slowly and will drive to a destination the longest route possible. And when you complain it falls on deaf ears, and they hang up on you. Save your money and find a more reputable and honest company. read more

Do Not Use Brooks Moving & Storage -- They Held Our Belongings Hostage This was by far the worst and most unethical moving experience I've ever had. Brooks Moving & Storage quoted us a move at $539/hour for 2-4 hours -- with no mention of a flat rate (which they later admitted could have saved us significantly). Their movers stayed over 12 hours and still didn't finish the job, forcing us to extend our stay at our old home and costing us $1,446 in additional housing. Then came the final insult: They refused to deliver the rest of our belongings unless we paid an extra $2,900 on the spot. We were held hostage. That's not an exaggeration -- they had our furniture on the truck and wouldn't unload it until we paid the surprise charge under duress. This is coercion, plain and simple. To top it off, multiple items were damaged or destroyed: collectible Xbox games, a broken couch, desk, table, and cabinets. We haven't even finished unpacking yet and keep finding more. When I researched further, I discovered multiple reviews describing the exact same tactics -- dragged-out hours, surprise fees, broken belongings, and holding property hostage. This is not an isolated incident. It's a business model built on deceit and intimidation. If you're reading this to help decide whether to use them: DON'T. I have filed formal complaints with the Florida Attorney General, the Department of Consumer Services, the FMCSA, and the BBB. No one else should be subjected to what we went through. read more

The moving crew was great, however, the administration office is terrible. Very challenging to work with! I had to complete the credit card authorization form multiple times because Brenda claimed she didn't receive it. Also, they charged me for a mattress bag and I purchased my own bag ahead of time from Home Depot. Still trying to get this credited. I would find a different group to work with. read more

I hired Forward Van Lines in April 2022 to handle my move from Washington, DC to Boca Raton, FL. Due to delays with my new home, I arranged for my belongings to be stored with them for over two years (April 2022 to August 2024). Throughout this time, I paid regular storage fees and the final delivery fee when my items were delivered. When my belongings were finally delivered in August 2024, a valuable box containing artwork worth over $5,000 (including an original John Lennon piece) was missing. I contacted Forward Van Lines to resolve the issue, but they couldn't explain what happened to the missing items, nor could they provide proof of delivery. After multiple attempts to follow up, they stopped responding entirely. To make matters worse, I discovered that the delivery fee had been charged under the name Brooks Moving and Hauling, which, as it turns out, is the same company as Forward Van Lines. Despite this connection, neither company has taken responsibility or provided any assistance in resolving my issue. I have had to file chargebacks and seek legal action to recover part of the money I paid. This company has demonstrated a complete lack of professionalism and accountability. I would strongly advise against using Brooks Moving and Hauling or Forward Van Lines for any moving or storage needs. They are unreliable and unresponsive, and your belongings are at risk. read more

I've a long distance move. When "C" answered the phone, he asked me for an inventory list, so he could quote me an accurate price. I said; "I don't have that yet, it's a 1 BR, 500' apartment with not a lot of furniture. Probably 65-75 boxes. He was insistent, a bully, could not give me a ballpark, and he was rude. A couple of weeks later, after I'd already hired a company and had my inventory list, I thought I'd give them a final shot, because it's always helpful to be informed, and check off all of your boxes regarding possibilities that may or may not work. "C" came back to me with a price that was over 2x what every other moving company quoted. I told him that, he became bully-loud and obnoxious and began with; "I've been in this business...." and I hung up. His attitude was consistently rude at every turn. I hope someone from the company sees this. He most certainly does not represent "always respectful" as their google listings suggest. read more

Dishonest and extremely poor service provided. Not recommended. After reading their reviews, I booked the company Brooks Moving and Hauling (also part of Forward Van Lines) for survey of my apartment. The people involved and I spoke to were: John Hamilton, Christian Skiperdene, Guy Maman, Christal Robertson. I am providing these names as they were all involved in my move management and were responsible for the epic fail and horrible service provider. Here are some of the points where I feel I was misled, and ever overchanged despite the initial pac ist estimate and work contract mentioning the costs signed. 1-) Survey was done by Chris Skiperdene. He reviewed my whole apartment in person and my storage cage. There was total transparency from my end from day 1. He provided me a detailed survey report with costs estimates. After several competitor surveys I carried out after Chris, I decided to go with Brooks as they promised a "worldclass" service with no compromise in quality despite the fact they came out pricier than other providers. On of the most I professional aspect of Brooks was always asking for other companies quotes and breakdowns (actual preliminary contracts) to adjust or revise their quotes. 2-) Day of move: was a Saturday after July 4th. I agreed as they couldn't give me my initially asked days Monday and Tuesday 7-8July. Despite making myself available on Saturday, the team that arrived was totally not prepared. I was helping them pack, give active guidance as they were total amateurs and looked like they had really never packed or moved items before. First day it self they broked few furniture pieces. Later at the end of the day when I went to do a full survey, I realised they had only packed my stuff in blanket and not cardboard boxes. They owned up and said they thought it was a local move and not international. The guidance and request was very clear from the time of survey and signing of contract. 2-) after apologising and wasting 1 full day, they started on Monday to do damage control and were ready to relive all blankets. To save them time and day, I asked them to keep the blankets on and now cover them with cardboard for sea freight compliant. The guys agreed. Guy Maman and John Hamilton were notified of this mess. Guy came over to my apartment to check what could be done to expedite and damage control. And promised he had moved internationally several times. 3-) The team took 6days instead of 2 to finishing packing and moving it to local storage intermittently. Worst even, after 6 days, they still left some of my belongings in the apartment and left trash inside the empty apartment instead of cleaning it as agreed. Again I raised a complaint and they said they missed it and can collect it from the apartment but I had already vacated the apartment. The apartment building penalised me for trash inside the apartment left by Brooks. 4-) the storage I had rented at Cube smart, they could have taken more than 2 trips. When I asked them, they tried to save the money and left my belongings in the truck for 3 days in Florida peak summer heat and humidity (including my artwork and antiques and some food). I later found out, They wanted to keep the truck as a basis for last payment from me before releasing it to storage. In anyxase they had to do 3-4 trips due to bad planning and estimating and bringing a smaller truck. 5-) finally they called me and gave me the big shock. Then quote and cost had trebled. They charged me for their inefficient management and slow as a slug job and use of blankets on day 1. When I argued that we had a contract of agreed price, they refused to deliver my belongings to the storage. Ultimately i agreed to pay twice the quote as I feared the loss and further damage they would cause if I didn't. 6-) I had rented 1 big 20x10ft unit for my belongings based on my discussion with storage company but also with Guy Maman. That estimate was argued by their main moving lead guy on the job (not naming him). But sadly I listened to him as he told me has moved so many times, he knows how big or small is the space. So I rented more units to store rest of my belongings from apartment. Once again, thank you, in the day of move to storage, when I went to storage to inspect, I found they had not used half Of the 20x10ft storage due to lack of common-sense as that unit had two doors not one. So missed the other half. Surprising given they should have guessed the unit was not 20x10ft to begin with. They had only used 10x10ft of the big unit. So I asked to move the other rented unit stuff to this half empty 20x10ft unit. The staff refused to move and asked me to talk to management. When I complained to John and Guy, nothing happened. In the end they are only after money. They don't care about your belongings. Won't recommend it to anyone. Stay away. Get some one more professional for peace of mind. read more

Well looks as though Brooks moving and Hauling was sold somebody else. Unfortunately they don't have the same business or customer etiquette at the original Brooks Moving and Storage had. I wouldn't use these people again. They did credit my account but only as a fraction of what I was overcharged for. I had to move 5 miles and had 2 rooms of furniture. The 2 movers John sent did nothing but waste time. When the original owner had it I hired them. The furniture was 20 miles away, and I had them make an extra stop to pick up some other pieces also I had 5 rooms of furniture and it took them 3 hours 15 minutes. So here I am thinking it will take way less time. Nope, took them 7 hours. They wrapped everything. Handed me a bill for $1350. Do yourself a favor hire someone else. This move was a few months ago. I waited honestly because I was afraid he'd add money to my CC. read more

The most unethical and dishonest moving company. I paid extra for a guaranteed moving date and they took the money then didn't come. I got radio silenced for hours until they said it will come when it comes. Then the truck was broken and only one person came to move the stuff when I paid for multiple people. When I asked for a refund of my extra payment for the failed guaranteed delivery they said of course after you pay us. Once I paid they blocked my phone number and refused to ever speak to when I call the general number. They also stole a few of my items and when I asked them about it they just hung up. read more

The absolute worst moving company ever. Over charged, destroyed my furniture and would not respond to any of my phone calls. The two men that moved my furniture were not qualified movers. One sat around smoking a cigar while the other stacked boxes. Very careless with my furniture. Poked holes in a new box spring and my $1800 bed frame was scratched and dented. Also chips and gouges on my dining chairs. Bedroom dresser is scratched and dented. They lost pieces of my spare bed and it can't be put back Toby. I am just sick over this move. Please don't let this happen to you. Do not use this company. read more

The actual movers were great but I found the office staff to be incredibly misleading and dishonest. The final price ended up being way more than I was led to expect, and I'm extremely unhappy with how they handled everything. Additionally they wait until the day before the move to say that unspecified materials will be an unspecified additional charge. ($18 for a mattress bag so if beyond all reason you go with them, buy your own at Harbor Freight). Go with someone more upfront and straightforward. read more

Booked a move and they didn't show up! Booked for a 9 am move and got a call right at 9 saying they would be about 15 minutes late due to traffic. After calling multiple times with no answer I called from my girlfriend's phone and immediately they answered. It has been an hour at this point and the guy said he's talking with the boss man to figure things out. Another hour goes by and I get this boss man on the phone. He says the truck is broken down and he'll keep me updated. I called back multiple times with no updates. Almost 6 hours later I get a call from someone saying we are good to start the move. I asked for my deposit back and cancelled everything. read more

DO NOT USE Brooks Moving & Hauling to move you unless you want all of your possessions destroyed! I recently used them to move me 10 miles into my new home, and they damaged, destroyed or broke almost everything I own. The worst part is that John Brooks (the owner) and his Managers have become UNAVAILABLE every time I have tried to call them since the nightmare move. Don't fall for their folksy charm during the sales process, otherwise you will have the same HORRIBLE experience that I did. I have moved 14 times in my life and have never had a nightmare experience like I did with Brooks. They are the WORST! read more

I had 3 companies quote me in person, and this one did not. Rates quoted for moving me two buildings away with no big furniture (bed, dining, living) were from $470-$560, and was guaranteed that the work could be done in two hours. The quote included truck, travel time and 2-3 men. However, I needed to move that Friday and they could not accommodate me. I went with Brooks moving with a phone estimate of $597 (gave me a $50 discount upon asking), 3 men and a truck, and had a sense from them it would be done in 2 hours. Moving out was extremely slow process. At one point, I was just waiting for them and could not find them and then went to the truck. One of the men unfortunately was extremely slow, older and could not lift, move as quickly. I was told they could not unload till I paid, and they charged me an extra hour because it took longer. The unloading was quicker because I was upset. Plus it took several calls and emails for them to provide the right insurance. Should have done my research before hiring them. I will not hire them again, and do not recommend them. Do your due diligence. read more

If it was possible to leave 0 stars I would! I've had over 20 moves and this was the worst experience! Quote wasn't even close, under staffed wrong truck items clearly marked delivered to wrong locations and on and on! Don't use them unless you want to have the "oh we need more people our bad oh and you owe us another 7k! This company didn't find a way to put ethics back into moving they just jumped on the bandwagon! read more

We had Ken and James as our movers. They were awesome. Wrapped everything with blankets. They were very professional and nice. I would definitely use this company again. read more

From the very beginning, they were extremely responsive and communicative. They were the first of several companies I researched to respond with a quote. They were interactive with confirmation and reminders prior to my move. They let me know when they were on their way and arrived early for our move. They were prompt and professional. They worked well with each other to pack and move us with continued excellent communication throughout. They sent the right amount of people to do the job we needed. I would HIGHLY recommend Brooks Moving and Hauling!!! read more

They bill themselves as Veteran owned, that may be but this is a poor representation of the quality and honor of a Veteran owned company. Im guessing they never heard the term extreme ownership. First they over charged me then after I called several times and got no where I emailed the owner, he took offense to my email but finally refunded the money. During the move they didn't secure my tool box and it was destroyed, they turned it over to there insurance company which offered me about enough to replace one wheel on the tool box. It's ridiculous that they destroy due to negligence and then hide behind the ins company and offered me pennies on the dollar, yet they charge top dollar for moving. As a veteran I do not recommend this company. read more

Couldn't recommend this moving company enough! I will definitely be using this company and telling all of my friends! To start, the owner John was incredibly accommodating with last minute changes in our move. Secondly, the movers were so careful with our belongings, wrapped everything with care and were exceptionally genuine sweet people. 10/10! read more

I used brooks moving company to move from miami to Jupiter. The movers themselves did a good job, other than taking some of my hard alcohol and putting it into drinks that I gave them. Upon completion of my move, I had a solid marble side table that was broken in the move and even had full responsibility taken with the movers themselves when they saw the broken furniture. Because of the photo I took, the moving company denied breaking this piece when it went to claims. I would never recommend a company that after taking responsibility by the employees themselves and then not being true to their word. read more

broken tv, desk, armoire !!! zero stars should be an option!!! most absurd moving experience of my life! was guaranteed a third mover as i was very upfront about the size and weight of my items. only two men showed and they literally dropped each piece down every single stair on a dolly. 3 pieces totaling approximately $6,000 were damaged beyond repair; an 82' Samsung tv (which was laid flat and cracked on both top corners) and an executive desk, which was in several pieces. i was refunded only $300. an exception should have and absolutely could have been made to make this right, contract or not. read more

Absolutely worst, most stressful moving company I've ever dealt with. They are scammers. Quoted me 229 per hour for 3 guys. They were here less than 5 hours. They tried charging me 2500!!!! For an easy move!! Then the supervisor "apologized" and sent me another invoice which STILL was overcharging me by $700!! I asked to speak to the owner numerous times and have called multiple times, left voicemails to no avail. They broke th read more

Do not use Brooks moving! They will not send someone to your house to review what they will be moving. They will do the inventory over the phone and then your truck will not be large enough - so they will send you another truck and charge your for it plus the additional hours. Movers are not careful with your belongings - we had multiple things broken and they did not wrap the mattress box springs even though we had plastic bags for them. We have moved 8 times and this was by far the worse move we have ever had. read more

DO NOT USE THIS COMPANY! I paid $10,000 for a full service relocation from Florida to Tennessee with Brooks Moving and Hauling in July 2023, and what I received was nothing short of embarrassing from a company who calls themselves professional. While the loading at the origin went smoothly, everything beyond that time was nothing short of a disaster. Brooks failed to provide any labor at the destination which resulted in me unloading my own truck and reassembling all furniture that was disassembled by Brooks. Furthermore, my dining room table was damaged while on the truck. While I can recognize that issues occur during moves, the way Brooks handled this issue was irresponsible and unethical at best. From the moment I notified Brooks of the issue, the Customer Service rep (Theresa) was combative and immediately defensive. I simply requested enough of a refund to replace my damaged dining room table ($1,800). I was told that Brooks could offer a $500 refund for the damage which was beyond any legal obligation as I did not choose a full valuation protection (To be clear, I was never formally offered the full valuation protection, however it is listed in the agreement which I did sign). I believe this to have been a woefully inadequate adjustment to a $10,000 move where no service was provided at the destination, and I asked to speak to the owner (John). To this day, John has refused to speak to me on the phone and simply listen to my experience with any level of understanding. Upon further escalation of the issue, Brooks revised their offer to $1,000 which was contingent upon me signing a document that prohibited me from leaving any review of the company on any platform. I refused to sign the document as I will not stand by and let anyone else become a victim of a company that treats their customers this way. The issue could have been resolved by simply replacing a damaged table, and I would have been satisfied. Brooks will not honor their settlement offer since I am unwilling to relinquish my right to post a review. Brooks states that their contract covers "labor issues" and therefore I was not due any refund as a result of services not provided. Be warned, they will do the same to you, and I implore anyone reading this review to get your relocation needs elsewhere. As someone who has relocated nine times in the past ten years, this was by far the worst customer service experience I've ever had, and the fact that Brooks advertises a business built on customer service and integrity is laughable. Brooks was not the cheapest option for my relocation, however I fell victim to the number of exemplary reviews which I've now come to learn is simply a result of "hush money" to prevent any publication of a negative experience. read more

My sister hired Brooks Moving & Hauling to move her from Indiana to Florida. She's not one to post reviews, but the experience was so good that they deserve a share. She wasn't having success with Indiana movers, so they contacted Brooks based on a friend's recommendation. The team from Brooks was great throughout the entire process. They were available to answer questions prior to the move and did a final walk-through via facetime a few days before to make sure they brought all of the needed supplies. On moving day, Jeff and Jake showed up on schedule. After a quick walk-through I heard them strategizing how they were going to load the truck to ensure that everything possible could fit. (She underestimated how much she had, which I understand is a common issue) The two of them didn't slow down all day, except for lunch because we insisted, and they couldn't have been more pleasant and professional. Based on how the truck was loaded, it was apparent that they knew how to maximize space. Jeff and Jake were joined by Trevor a few days later in Florida to unload. The experience was the same as loading day. All three of them were pleasant, professional and so efficient in their approach. I doubt if any move goes off without at least one glitch, and this was no exception, but the Brooks team was quick to communicate and resolved it without our involvement. I'll definitely keep them on my list for future moves. read more

Brooks Moving and Hauling - Movers Near Me - Jupiter, Florida

Just had the most wonderful experience with Brooks Moving & Hauling. The crew was on time each day, extremely hard working, friendly and treated all of my things with the upmost care. I always get nervous that movers will ding my walls but not this crew! There wasn't one casualty or accident the entire day! They set everything back up perfectly in my new home and were so kind listening to all my requests on where to put everything. Kenny, James, Benny, Corey, Derek, and Paul get an A+++++ from me! Thanks again, guys! read more

After waiting for more than a month, I finally got the result today. Well, your email said that the damaged refrigerator is not your responsibility. Can I ask you Did your staff take off the door of my refrigerator when they moved? When they moved to a new location they put the fridge door back on I told your staff the fridge wasn't working, and they checked again and put it back together, this time the light was on but no air con, I thought maybe after a few hours will be fine, so I tipped you three employees a hundred dollars each, I thought it was a mutually satisfying experience! But after I found that the refrigerator was not cooling properly, I sent an email and called your customer service to tell them about the situation, but there was no reply. You didn't send an email until I found your office and asked me to file a damage report online. My appeal was clearly written. Just ask to fix the fridge so it works! after waiting for a month I finally got your reply telling me that you are a moving company and not selling electrical appliances, so may I ask if your employees dismantled the refrigerators? until today no one came to see the problem with the refrigerator, and no one called to ask about the situation, can't live without a fridge in Florida in June, I've already purchased a new one, no longer expect you to solve the problem. Don't know how you got so many 5-star reviews, never trust those again! read more

DO NOT USE!!!!! The actual movers were wonderful! But, the actual office staff was atrocious! They misquoted my elderly mother. It was a long distance move from Coconut Creek to Orlando, they were supposed to have my mom's belongings that same day, then they said they wouldn't have time to do that same day and would have to do the following day. Next day came, the movers were great, punctual and polite, but when it came time to pay and it was $1,000.00 more than the initial quote, they charged her for them not having enough time for the next day delivery. When she wanted to speak to the manager, it took 2 hours, the actual movers were not allowed to take her belongings, until the manager called them back. Meanwhile we couldn't wait anymore, she was tired and wanted it over with. The office staff ended up charging her the additional time it took them to get back to her for the initial charges. Terrible experience, I wouldn't want my worst enemy to use these crooks. read more

buyer beware the google reviews are paid for, the owner is activley trying to get my moms deleted shes had to repost hers 3 times and well post as many times as needed! they double charge you the owner is irate and violent and they threaten physical violence against you if you dont pay their mark ups past what was quoted 1200$ move turned into 2938?!!?!? then when i ask to pay the 15% above which is max in florida u can charge they refused and said theyll come to my house and collect "by force" do not use this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I would not recommend this company. They shattered a very expensive glass table. The owner took the piece and said they will duplicate the piece they broke. The old bait and switch. The glass table that was provided did not even come close to the one they broke. Photos will be posted on all social media platforms. read more

I cannot say enough about how great this existence was with Brooks. From the near-immediate response from the owner with a quote, to moving day with Shay and Logan, things could not have been more smooth. Those guys were fast, polite, and accommodating with our move from Port St Lucie to Stuart. This company is the best I've ever seen. Moves can be awful experiences, and they took a huge stress out of that day. Thanks so much! read more

They charged us twice. My account was a a zero and several checks bounced. The owner was rude and belittling. Worst move I've ever had, and I was in the military. read more

The driver of the truck almost caused our vehicle to crash on the FL Turnpike NB mile marker 90 on Sunday 11/20 at 1pm, license plate starting with 57D. The truck driver was wreckless not only with our family but multiple times with others. Happy to speak to the company to discuss how they can prevent future wreckless driving by doing more safety training. From a company perspective, wreckless driving can lead to damaged transported items as well. read more

rip off company.. don't do business with them. slow workers even after hiring three crew movers. extra hidden fees at the end of move.

Brooks Moving pick up a Butler's console and moved to our home. Very professional, on time, clean and charged as quoted. Would use again.

I used them five times for moving during 2020/21. The first 3 we're fine but then there was a change in staff and numbers 4 & 5 moves were not good. They had a new hire who looked about 16 who was unconfident and clumsy. Always the owner wanted cash - some up front and the rest the day of, usually after the job was done. On move number 5 the guys broke a shelf clean off the wall and gouged out a couple walls. The owner became nasty when I asked that they fix these first before paying him. Told me the "law protected him" and if I didn't pay up they'd drive off with all our things. We ended up having to pay them before they would unload. It was painful to watch the young kid. They then made a half hearted attempt at fixing their damage - this was a rental so I bore the cost from the landlord. Stephen Brooks was disagreeable and nasty. I have a few more moves for my kids this year, but wouldn't ask them again - and he was mean enough to let me know he wouldn't be interested. This isn't our fault when this happens... and these things will happen, but that's when you truly see the professionalism of some companies. read more

I'd like to say that I have never felt it was appropriate to write a bad review in my life but I had to here. I don't think this is the same management with the same 5star review. The owners shady business practices are finally catching up to him, and lately, he's blaming it on a fictional name. I feel robbed of my hard earned money like I don't have three kids to feed. It's appalling how he's bullied me for "his money". I feel like I was getting threatened by a mobster. If you look at all his replies to distraught customers. It's about him covering his butt stating clauses in his contract that he made you sign to get what he deems his subpar business deserves. I'd love to see how he replies to save his own skin. Read his replies. Real backhanded. You don't see his true colors until it's time to pay up. I'd advise everyone to read the FINE PRINT. This guys a real arsehole. Overall pretty decent move. I'm waiting to see how this guy tries to discredit my pain and frustration like he's done every other bad review. Hmmm read more