Great company! From the owner to the install team to the final inspection everyone was courteous, professional and went above and beyond! I would recommend them to anyone with confidence that they will get the same great care and work that I did! read more

I have used these guys on several occasions and have always been happy with their service. Prompt and professional.

Shane came out immediately to take a look at the system he installed two years ago when it wasn't blowing cold anymore. He fixed it in minutes and didn't even charge me for the visit. He and his whole staff are friendly, courteous, and professional. I will stick with them for as long as I'm a homeowner in Austin. read more

Quick service on repairs and complete replacement of HVAC. Very happy with new system. Installation work looks very good and they didn't leave a trace. When I first had trouble they came to my house same day during heat wave. Have worked with them twice in last 3 years and very happy both times. Highly recommend. read more

Called Smart Air and they were booked for the day but kindly recommended a few other good companies who could come sooner. Very nice!

This company is AMAZING! Another local HVAC company had declared my 5-year-old unit dead after the most cursory of checks, and were unable to get out to my place to give me a replacement quote for another week, so I called Smart Air. They came the same day, and scheduled a tech to come out and take a look once we suspected it might just need a repair. He diagnosed the bad blower motor and repaired it the same day. From thinking I was going to have to replace my entire system to up and running with a quick repair in LESS THAN A SINGLE DAY. And everyone was so professional, so nice, so cheerful in the face of my confusion and anxiety. Smart Air, you've won a customer for life. THANK YOU Shane, Jessica, Jeff and Matt. read more

I did my research, got a couple of bids and went with Smartair Service Co. I made the right choice... We have a house that was built in the 50's. We didn't know how little insulation we had in our attic until our handyman went up there to install a light fixture. We made our final choice on Smartair based on their fair pricing and offering of services. They delivered an incredibly thorough job. They weatherproofed, insulated and tuned our A/C. Smartair filed the paper work directly with the Gas Company and Austin Electric to ensure we get our sizable rebates in a timely manner. I can not recommend these guys enough... A+ all the way. read more

So, nowadays I want to hold off on writing reviews for people on Yelp, especially when they're great because then its harder to get them to come to you when you need them because their business grows! But, alas, I have to write a wonderful review for Shane and Smart Air. I had an entire system installed (ductwork, new ducts, outside and inside unit and energy improvements) last year using Smart Air. Shane came out and he is a really nice, laid back, understanding, and extremely professional businessman. You might look at this as bad, but one of Shane's guys accidentally put the old A/C on our wood floors a little too hard and it made a small dent. Normally, no one would care, but I just had the floors redone. Shane paid for 3 people to come out and fix it to my liking. Now the floors look great. Most contractors wouldn't do this for you. In fact, they probably wouldn't answer their phone. Shane has told me many times that he'll do it until its right. The A/C was right day one. Perfectly installed and it works great. He helped me get all of the rebates (in fact I didn't do anything). And, just tonight, I called him at 6:30 to ask him a question and he answered the phone and helped me out right away. I'll be using Shane and Smart Air for the rest of my life. Don't hesitate to call these guys. Thanks, Jeff read more

This is really more of 4.5 stars. I really like Smart Air Service. The only reason they didn't get the full 5 stars was there was this weird 3+ week period where Shane (the owner, maybe he was too busy) couldn't get back to me with a revised proposal after a Manual J measurement. With that out of the way let's get to the good stuff. I contacted Smart Air sometime in June 2018. Initial quote was quick and easy to understand (they give you a few options to choose from). Between the initial quote and the Manual J measurement, my old HVAC unit kinda died in the heat of the summer, and Smart Air was nice enough to help me out (thanks, Matt!!) and temporarily fix the old HVAC unit so it could survive till the new one was installed. The installation crew was generally good and friendly when installing my new HVAC unit (though I got a bit nervous when they didn't seem to know how to get the LCD-based controller working at one point). There was an issue (don't think it was their fault) with the drainage that Smart Air was able to help resolve after the installation, I think at no charge. Shane then came by again to double check the system with me. And lastly, Smart Air helped me apply for the City of Austin rebate for HVAC efficiency. Overall, thumbs up. Price wise, I think they were about average; you can get cheaper prices from say a one-man company but I wanted to work with a company that has more of an infrastructure set up in case of future work. An honest company with a good quote system, generally well run, and a thoughtful owner. Oh yeah, Shane was patient with my questions and always treated me with professionalism. I like supporting local businesses like Smart Air. read more

Shane of Smart Air is terrific! He's friendly, business-like, smart, and most of all, fair. I hired him to fix a furnace problem at our rental property in south Austin and he arrived on-time, took care of the problem, made a recommendation that I postponed (and shouldn't have) and then came out again when what he predicted would happen, happened. He was more than fair with pricing and again, was prompt and courteous. I found his reviews on YELP and that's why I chose him to start with. Now I am hoping my review will cause others to seek him out - you WON'T be disappointed! www.smartairaustin.com read more

I called this morning at 730 and have a cool house at 930. Jonathan was knowable about what was best for me and my home. I'm old school- no programmable a/c displays for me. If I want it colder, I press a button, warmer I press a button. Great customer service! Will recommend!!!! read more

I recently had an entire A/C system installed in my old home. After getting several bids, I decided to use Smart Air. Their offer was clear and thorough. Smart Air not only did a wonderful job but they were so very pleasant to work with. Everyone from the office staff to management, and everyone in between, was professional, efficient, courteous and did a top-notch job. I believe that choosing to work with Smart Air saved me many headaches that could have happened through the process of this big project. I would highly recommend them to anyone! read more

After our AC went out I called SmartAir after having bad experiences with two different companies. I looked on yelp and saw the reviews for Smart Air. Shane, the owner of Smart Air scheduled to come out the next day. I was a bit gun shy after the other 2 companies and had educated myself by asking a friend who had previously been in the business to come over and take a look. He confirmed the misdiagnosis I had suspected. The next day Shane came out and was very thorough. He evaluated and diagnosed the problem and took care of it quickly and fairly. I was extremely satisfied with the service and recommend this company to anyone. Highly knowledgeable and trustworthy and they care about the customer. After being totally ripped off by one company then almost ripped off due to a misdiagnosis by another, Smart Air Service Company was a breath of fresh air. read more

They provided, what I consider, a life saving service on this hot July day. I called at 7:30 am on a Sunday, they said they couldn't fit me in til the afternoon. I said I was busy after three, he said he'd try and get there earlier. Then I thought I fixed the ac. Canceled the appointment, then realized I didn't fix it at all and it was still ridiculously hot. The appointment was back on and Matt fixed my a/c two hours later. The moral of this story was not only were they super nice, super fast, and did a great job, but they also dealt with a very annoying version of me. Heroes! read more

I have mixed feelings about Smart Air Service. I have used them for the past few years without incident. I was signed up for their seasonal maintenance. However when my A/C died suddenly about a week ago I could not reach them by phone for an entire day. So I managed to reach them by email. I asked for a quote for the install of a new HVAC system ASAP. They promised me a quote which I never ended up receiving. Their technicians are spot on with their HVAC work. Their prices might be on the slightly higher end. But I can't help but wonder if there are some problems that Smart Air Service has with handling a large volume of customers in a timely manner. read more

I am very, very happy with my experience with Smart Air Service Co. Over labor day weekend, I had the in-laws in town and my A/C went out. I was desperate to get it fixed, but have had poor experiences with A/C repair companies in the past and didn't want to just look someone up in the phonebook. I logged on to Yelp and did a quick search. I called all of the companies with 5 star reviews and Shane was the first to call me back within 10 minutes of leaving him a message. He was very polite and professional and even tried to diagnose and fix the issue over the phone without charge. He did end up coming out and arrived within 3 hours of the initial call (on a Sunday!). He was courteous and removed his shoes when he entered my home. Within 15 minutes he had found the source of the problem (which turned out to be minor, but I doubt anyone would have been able to fix it themselves). He could have gouged me, but ended up saving the day in no time for a very reasonable fee. Do yourself a favor and give them a call if you are looking for A/C or heating work. I thought Shane was a great guy and will be calling him when I replace my aging air conditioner later this year. read more

Wowza! My home A/C went out last night and I called Smart Air Service. The owner said there was no way anyone could get out to my home last night BUT they could come between Noon & 2:30 today. Chris called at 8:30 AM this morning & said he could be here in 15 minutes. He arrived, diagnosed the problem in 5 minutes, replaced the capacitor and my home is rapidly cooling off. For a Sunday visit the price was right too. These guys are my new A/C repairman for sure. Thank you so much for your friendly, efficient service. :) read more

our HVAC units broke down and we needed to get two replaced. Smart Air was phenomenal. Staton was incredibly honest and their prices were better than multiple other companies. I received 3 other quotes and they beat everyone, gave me a discount for buying two that was comparable to the other companies, and equally important, gave us a 10 year labor and parts warranty with 1 year free maintenance. Other companies were offering 10 year parts (standard across industry) and only 1 or 3 year labor. They were willing to work with me in terms of time to get the HVAC units in and even though we planned to install both units over 2 days, they brought 2 crews and just installed both the same day. The crews were TREMENDOUSLY professional. Staton came back to check on everything. We could not be happier with our HVAC buying experience. read more

Shane is so professional and does such a great job explaining issues with your HVAC system and how to resolve the problem. If you are looking for a honest company that doesn't use high pressure sales tactics then look no further read more

I had my air conditioner replaced recently, as it was 15 years old and the rebates right now are fantastic. I also had them add some insulation and weatherize the house ( the rebates again.) I shopped around and Smart Air was comparable with the rest, so I went with them due to the reviews here and I had a good feeling about the owner, Shane. I am very happy I did. Everyone that came over to work on the house was professional and courteous, and they cleaned everything up after they were done. Shane has been extremely helpful with getting all the complicated rebate paperwork done and having the appropriate officials over to verify the work. Amazingly, I really haven't had to do as much in that regard (whew.) Lastly, Smart Air even got me the recycle rebate for the old conditioner (which a couple of the other guys, to remain nameless, were unwilling to do.) If you are needing any HVAC work, I cannot more highly recommend Smart air. read more

As stated in my previous review Smart Air became our AC company in our new home. Shane came out and inspected the HVAC system (in addition to a general inspection) while still in our option period. After we closed, Smart Air came out and performed the few things needed. It was a little different in that Smart Air has gotten bigger, so Shane didn't come do the work himself. I guess that's okay because his guys did a good job, but I will admit I liked it better when Shane was the man. read more

Shane Bryant with Smart Air Service Company is my new best friend. After being screwed over by my home warranty service and by the A/C company they assigned to me, I was lucky enough to find Shane with Smart Air. Not only was he thorough in his inspection of my A/C, he also patiently answered my questions and was comprehensive in his explanation. Never once did I feel that he was making up problems to prolong the service call or making recommendations to increase the cost of the call. The "problem" that the other A/C company found and quoted to cost up to $600 turned out to be a clog that Smart Air fixed in under an hour. He was super professional and I will definitely turn to him to maintain my A/C. read more

Smart Air repaired my ac at the end of summer. They were great. The repair man did not put something back correctly, but came back right away and totally fixed all the problems. The second visit was free, of course. They have my business from now on. read more

My A/C decided to quit on the hottest day of the year. Smart had someone out the next morning and got it fixed quickly and efficiently.

I recommend Smart Air. Great communication, easy to schedule an appointment and on time. Tim who was the technician was very nice and knowledgeable. read more

Just had Smart Air Service out to my place. I called them this morning after I searched Yelp for help. They get great reviews, and for good reason. Jeanie was super friendly when I called to schedule & she worked me in for 3:30 the same day! This is important given it's the middle of July in ATX! Josh came out on time. He was friendly, efficient, explained everything he was doing & left the AC closet area cleaner than it was when he arrived. He wiped up all the work "mess" & even adjusted my thermostat to my desired temp before he left. I see now that is very important to service your AC annually & preferably before the summer. All I had was a clogged drain and this could have been prevented had I had annual services. I will call Smart Air next spring! read more

These guys are great. Shane and David are super professional and always get the job done without any hassle. Excellent pricing, and I love the maintenance program. I feel like they've kept my decade plus system running smoothly beyond its prime. read more

Last Saturday in the middle of the night, my A/C went out...it was horrible. My poor pets were just panting and it was a nightmare. These guys were one of the few companies that answered first thing Sunday morning and they were able to squeeze me in within 2 hours of my call. Jeannie was so kind on the phone, helping explain my options, etc. And my tech, Josh, was amazing. He walked me through my A/C and the issue and he even changed out my old filter that I had been meaning to replace. Seriously, these guys are the best and I highly recommend them for an emergency or otherwise. Thank you so much!!! read more

I bought a house and the hvac unit was very loud and horribly inefficient, clogged full of dog hair and dirt. A buddy recommended a few people to me and Shane was the best by far. Fox wanted $100 to come look at the unit, just for the call. No thanks. If you want to charge me for an estimate, I think you are not good at your job. Shane came out for free, told me it was just really dirty and needed to be cleaned. He did it in one day and came back the next to install a new return, which I wanted as well. Now I can barely even hear the unit run and it works very well, which is a major improvement. Shane is honest and knows what he is talking about, even going into some mild engineering talk with me when I asked questions. A smart guy. And he works with a guy named Geronimo, which is cool. I'd use him again, no doubt. read more

Our heater was not working on the coldest night in Austin and the owner, Shane, came out to fix the problem because the technician was busy fixing a system and it was not a quick fix.. Incredible is all I can say. I will not use another company. read more

Smart Air replaced a 30 year old unit. They did a fantastic job. Will hire them again!

I first used Shane (before he was SmartAire) on a large rehab project on the east side. The house was 100 years old and did not have an existing central system. Two other, well known Austin companies gave OUTRAGEOUSLY high estimates -- one had even been on the recommended vendor list for Austin Energy. Another company came in lower than him, but CLEARLY did not know what they were talking about: They said green building was a "fad" and tried to sell me obsolete equipment. Botton line: Great equipment, great service and the new owner of the house is very happy with the low utility bills and efficient system. I have used Shane ever since for my rental properties. The only complaint I have is that he's in such high demand that it is hard to schedule with him; no points off for this, though. read more

I love this company. Seriously, everyone I've met from Smart Air has been super smart, friendly, and professional. I called them about replacing my Furnace and AC, but unlike the other companies I talked to, they did lots of trouble shooting and fact finding BEFORE just telling me to buy a new one. Shane really seems serious about his work and doing a good job. We had a bad experience with another company not long ago, and Smart Air even helped us to clean up the mess they left us with. I really trust them, and that's important to me with any sort of service provider. read more

Thanks for the swift response, Smart Air! Matt was SO helpful. He worked late to troubleshoot my finicky system and got my house nice and cool. He was honest about my options had such a pleasant attitude. What a great person to have on your team. Will definitely call you next time I need HVAC help. read more

These guys are awesome! AC went on the fritz last night. After a warm 80+ degree night, I called this morning around 9. Jeannie said they could have a guy out between 11-3. Kind of a large window, but hey, I was just thankful they could come out today. Around 1:00, Jeannie called back to say I was next on the list and she was sorry about the delay (not necessary, but super nice of her to call). She then texted me and said Justin would be out within the half hour. Justin called to confirm and was out within 30 mins. Turned out to be a minor issue and he fixed it on the spot. He was here for around an hour total, and I'm back in business. Cold air has been pumping full blast since he left. Price was very reasonable ($85 for the service call + $117 to clear out a clogged line), and Justin gave me several maintenance tips to extend the life of my HVAC. All around a great experience! I would definitely use these guys again. read more

My furnace died just as Austin was heading towards a hard freeze. I got a very high quote from another company and started calling around for someone who could give me a second opinion on short notice. Everyone was booked. Smart Air was too, apparently, but given the circumstances Shane was willing to come by in the evening and take a look at my furnace. Shane was very thorough, and seemed not at all bothered by the fact that I was hovering anxiously. He was happy to answer my questions and he explained exactly what he was seeing and what he thought the problem was. The problem? Dust. Whoever owned my home before me had never used an air filter (!!) so my unit was excessively dusty. It had caused the circuit board to fail. Shane cleaned off the board and got the furnace working. It failed again two days later (Shane warned me it might, I was just trying to be cheap) and he was able to come out and replace the board that day. Compared to the original quote I received from another company, Smart Air saved me a lot of money on parts. Their labor charges were reasonable. As a property manager, I have dealt with a number of HVAC companies in town, and Smart Air was by far the most all-around positive experience I have had. They will be the first place I call if I ever have AC or furnace trouble in the future. read more

The technician was really nice. He was there about 20-25 minutes, cleaned the coils that were dirty, and charged me over $600... Ouch

I woke up to a puddle of water on the floor in front of my AC, and the entire closet soaked. I called around 9am and they ended up squeezing me in that afternoon. Very nice and understanding, turns out the drain coil was clogged. Got everything cleaned up and very quick turn around. Totally recommend this company! read more

We moved into an older house just over a year ago and of course in the hottest part of the year, our AC went out. Smartair had someone to our house in less than 24 hours to assess the problem. They were able to resolve the issue within 48 hours (had to order a part). The pricing was very fair and everyone I interacted with, from the person answering the phone to the technicians onsite, were super nice and well informed. Great company. read more

I wish I could not only review the company but review each person that came to my house to do the installation. From beginning to the end incredibly professional, courteous,honest, thorough and answered any question no matter how early in the morning I called. I've had AC issues for years tried several different companies always had a different answer and a different run around. Smart air was beyond any expectations I could ever have. I can't recommend this company enough!! read more