My comment stands. I was never rude, discourteous, vulgar or whatever you may have thought. You…read moreremoved my old unit and installed a complete new heat pump system. It wasn't working properly. You stated that you only do installs, and that there was no need for you to come back. You did come back because there was one issue within a few months after install that you repaired the condensation line leaking and redid the plumbing. I called back for a separate issue; which it ended up being a capacitor that was faulty- all within the 10 year manufacturer warranty period of the system. You stated that you didn't need to come out and service after the sale, even though you gave me a piece of paper that said you did. Which is my point. Goodman stated that I should call the installer and have the capacitor replaced by Goodman tech. The Goodman warranty would have covered the part and I believe your labor charge. If not, I would've paid for your labor. Unfortunately, I paid hundreds of dollars out of pocket, because Goodman told me only the OG installer can warrant it. There's always two sides to a story, and that's mine. I lowered my review to a 1, since you felt you needed to respond to my 6 year old review. So you just block customers, because you don't want to respond to them by phone or text? My reviews speak for themselves as an Elite Yelper. I don't recollect you saying anything about your father's passing. It's awfully petty to call out customers in a separate review. A 5 star review of yourself alone should be against community standards. I have to say, that's the first I've seen. Again, buyer beware. My sincere condolences on your fathers passing, and wishing you all the best in the future. Obviously you were going through a rough time, and perhaps confused me with another customer.

Cody is extremely knowledgeable and professional. He has helped resolved issues in a timely…read moremanner. Highly recommend.

Chapman's Heat and Air is a GREAT company! Anytime we have had a.c. issues, they were prompt about…read moregetting service to us. Their secretary is super sweet and helpful. They're techs are knowledge and kind. They get the job done and at an affordable price! I couldn't recommend them enough! They're local to Lockhart and I love supporting our small businesses. They even have veteran discounts! That's a huge plus in my book. They worked with me on making payments when needed. All in all they're a great company for all HVAC work! 5/5 stars! Definitely recommend and will absolutely will use for all my future HVAC needs!!

Charged thousands of dollars and did not fix the problem and then would not come out and fix it. I…read morewaited 2 weeks and finally called someone else. They knew I have been ill and the heat is very difficult to deal with but they could not be bothered to stand behind the work they were paid to do.

Everyone, from Joseph (salesman) to the installers (Robert and both Justins) were punctual,…read moreknowledgeable, personable and very professional. They replaced my inside and outside HVAC units in a very proficient manner and left my home very clean! Thanks for a super experience!!

I strongly advise being cautious if you consider hiring Moorhead Service Company. Based on my…read morerecent experience, they use deceptive quoting practices, inflate their line items, and their representatives will blatantly lie to you to cover their tracks. Here is a breakdown of why I decided to take my business elsewhere: Wasted Time with "Assessments" for Set Prices: The representative insisted on an on-site assessment to take pictures and evaluate the job before sending a quote. However, when I later challenged their inflated price, they suddenly claimed that $310 is just their rigid "set price" for the project. If the price was truly fixed from the start, insisting on an on-site evaluation was a deceptive game and a complete waste of my time. Padded and Inaccurate Quotes: My project was a simple, brand-new vent Installation requiring a hole cut into the drywall and exterior. Despite sending clear photos and videos beforehand, the written estimates they provided included removing existing dryer ducting, removing old vent covers, and attaching the vent to existing ducts. There was absolutely no existing ductwork or covers to remove on my property. When I asked for an itemized invoice breaking down parts versus labor, they completely ignored the request. Dismissive of Competitor Quotes: I was upfront about having cheaper quotes (around $175-$190) and was trying to see if we could meet in the middle. When I provided screenshots of these competing quotes, the representative condescendingly asked if I had called any "actual big name companies" or just "contractors." Once it was clear they were significantly more expensive and couldn't justify their inflated price tag, they dug their heels in and stopped trying to work with me entirely. Blatant Lying About Communication: The most infuriating part was when the representative texted me claiming, "I've asked you to call me so I could explain everything and you never called." This was a straight-up lie. As you can see in the call log screenshot attached to this review, we had a 5-minute phone conversation just the day before where they even merged another person into the call. Lying to a customer's face to cover up your own poor communication is unacceptable. Overall, the lack of transparency, the blatant padding of the work estimate, the condescending attitude, and the outright lies left a terrible taste in my mouth. Save yourself the headache and go with a company that offers honest, upfront pricing and basic respect.

I wanted to do business with Shane S. but he ghosted because I live too far in Austin. Regardless,…read morehe gave valuable advice and drove to my house for free to confirm my evaporator coil was leaking. I feel bad he didn't charge a diagnostic fee for driving all the way out from Lockhart. He is an authorized Daikin and Goodman dealer. He said the prices Airco quoted were high. He suggested I buy Goodman instead of Daikin, which I did from another dealer. Daikin owns Goodman. He told me to make sure I purchase the extended warranty, which I did. And he said not to purchase the Daikin DH7VSA or comparable Goodman because of all the software and firmware bugs, which I did not. Shane highly recommended the Daikin DC6VSS, so I purchased the equivalent Goodman model. He was a great second opinion! It's too bad I live too far out of his service area.

The most knowledgeable and polite guys you could ever work with. Ive been having Shane and Brandon…read moreservice my two homes and two office buildings for years now. They are quick to respond, honest and work really hard.

Replacing an AC system is a major purchase. You should always get a 2nd opinion, it may save you…read morethousands of dollars. It saved my family $9,000. Read all the reviews and you may see a pattern.........unfortunately you can't give less than one star

We have spent thousands, over three years, on two HVACs that were under warranty when we bought the…read morehouse. They've have to install expensive items because something either "failed" or "wasn't available as a part". Every single time they've come out for the newly installed attic unit, it works for a few hours or a day and then breaks down again. ONCE AGAIN it's blowing cold air instead of hot, as we are headed into a freeze, after blowing hot when it was 90. Absolutely the most unreliable service I've ever experienced. (The business was instructed how to find us. Adding this for the business' comment.)

Our AC went out in the middle of summer. I called several places for estimates. These guys came…read moreout, told me what needed to happen and were straight forward. They got the equipment and replaced our whole system. Started at 9am and worked till they were finished, didnt even take a lunch. Now my family is cool again. Highly reccomend

We used AMI to plumb and move an ice machine for our office. They came when they said they would…read moreand did the job quickly and efficiently. Due to some issues on our end, we needed them to come move the machine back where it was originally. I called John at 11a on a Friday to see if there was any way to get it done same day. Within 2 hours he had a crew come and take care of the job. It is so refreshing to find a service company that is so willing to make your emergency their priority. John and his team are true professionals that I would not hesitate for a minute to call with any needs!

We have been doing business with Quality for many years now. Everyone is always very professional,…read morehonest, kind, knowledgeable, dependable and never leave a mess. Prices are very reasonable. We have recommended them to several family members and friends who have also been very pleased with their service and thankful for the recommendation.

We called Quality HVAC on a Saturday due to our A/C not cooling. We all know during the summer in…read morethis Texas heat we need our air conditioning. Quality HVAC was out within the hour and had us up and running in no time. We will always call Quality for our A/C issues!

The service technician they sent out was friendly, but I ended up having to pay $150 diagnostics…read morefor absolutely nothing. In contrast to what the service tech said, they called me (LATE) the next day, and said it'd take a week to get the part. I wish I had gone with someone else rather than pay $150 for nothing.

S-tier service. Stop reading reviews and call Garner right now! This is the ONLY Air Conditioning…read morecompany I trust, and they have treated me so well COUNTLESS times over the past 13 years. From initial install, to regular maintenance, honest quotes, and EVEN going above and beyond in unusual weather circumstances. They've even gone out of their way make sure insurance got the right information so I could get my home taken care of. It's hard to find home maintenance companies that are as reliable as family, but Garner is one of the good ones. We're lucky to have them in this area. I want to call out specific names that have been helpful, but as I scroll through their employees nearly every one of them has helped us in significant ways over the years. Highest of recommends.