Replacing an AC system is a major purchase. You should always get a 2nd opinion, it may save you…read morethousands of dollars. It saved my family $9,000. Read all the reviews and you may see a pattern.........unfortunately you can't give less than one star

We have spent thousands, over three years, on two HVACs that were under warranty when we bought the…read morehouse. They've have to install expensive items because something either "failed" or "wasn't available as a part". Every single time they've come out for the newly installed attic unit, it works for a few hours or a day and then breaks down again. ONCE AGAIN it's blowing cold air instead of hot, as we are headed into a freeze, after blowing hot when it was 90. Absolutely the most unreliable service I've ever experienced. (The business was instructed how to find us. Adding this for the business' comment.)

My comment stands. I was never rude, discourteous, vulgar or whatever you may have thought. You…read moreremoved my old unit and installed a complete new heat pump system. It wasn't working properly. You stated that you only do installs, and that there was no need for you to come back. You did come back because there was one issue within a few months after install that you repaired the condensation line leaking and redid the plumbing. I called back for a separate issue; which it ended up being a capacitor that was faulty- all within the 10 year manufacturer warranty period of the system. You stated that you didn't need to come out and service after the sale, even though you gave me a piece of paper that said you did. Which is my point. Goodman stated that I should call the installer and have the capacitor replaced by Goodman tech. The Goodman warranty would have covered the part and I believe your labor charge. If not, I would've paid for your labor. Unfortunately, I paid hundreds of dollars out of pocket, because Goodman told me only the OG installer can warrant it. There's always two sides to a story, and that's mine. I lowered my review to a 1, since you felt you needed to respond to my 6 year old review. So you just block customers, because you don't want to respond to them by phone or text? My reviews speak for themselves as an Elite Yelper. I don't recollect you saying anything about your father's passing. It's awfully petty to call out customers in a separate review. A 5 star review of yourself alone should be against community standards. I have to say, that's the first I've seen. Again, buyer beware. My sincere condolences on your fathers passing, and wishing you all the best in the future. Obviously you were going through a rough time, and perhaps confused me with another customer.

Cody is extremely knowledgeable and professional. He has helped resolved issues in a timely…read moremanner. Highly recommend.

Joe Cools is the best! The staff is friendly and helpful, their pricing is reasonable and I love…read morethe maintenance plan. I use them regularly for heating and a/c to keep a check on my unit and trouble shoot when needed. Francisco is my technician and I am very pleased with his service, he is knowledgeable and friendly and professional! I highly recommend them.

Like Joe Cools, pricing is great! Front staff is nice and very helpful... only bad thing to say is…read moreFrancisco the technician, would not recommend him! Came in and checked everything out but he seemed like he was in a rush and his mind was else where and did not show interest in talking to me and explaining. Spoke to office and they explained everything that the tech did not.

Brian was sharp, great recommendations and helpful. I…read morejoined the membership. Not cheap but good value!

Exceptional Service - Fair & fully transparent pricing. Tech's are professional and incredibly…read moreskilled/knowledgably.

If I could give them a 0 I would have. Un professional business and bogus company…read more After talking to Daniella who call her self"the boss" explained all I needed is an electration to come by and show me where is the PGFI outlet due to no power in couple of my plugs. She said there will be no charge unless something needs to be done which before we do anything we give out an estimate. Literally it took less than couple minutes for the electrician to find the outlet then they wanted to charge me $135 when I called back with complain I spoke to Daniella again who called herself she is the boss of the company very rudely said that you have to pay and this is the charge and hang up the phone.

Amazing team! They are truly exceptional. They were very knowledge of the work needed and provided…read moreproper information to know what would be happening. Highly recommend!

I want to recognize Diamondback AC for there outstanding service and professionalism. I called at…read more6:03pm needing emergency service and a technician was promptly dispatched. I received a call from Ian within several minutes of talking to Matt in dispatch. Ian arrived in a timely manner and was quick to listen to my issue. He quickly assessed the problem and quickly effected the needed repair. I would like to thank Ian for his GREAT customer service and wonderful attitude. Thank you Diamondback AC for exceeding more Gold Service expectations! Miguel Treviño

INSTALLED WITH MISSING PIECES BURNED HOLE IN MY AC. I THINK THEY SOLD ME A USED MACHINE AND CALLED…read moreIT BRAND NEW! Diamondback sold me an air purifier extension for $2500. After 2 rounds of requested maintenance bc my AC stopped working the technician said "I was new to the company and didn't know what I was doing. You're missing pieces. That's why it doesn't work." Now they are refusing to provide documentation that this technician removed the product. I had them come out twice and no one knew why the AC stopped working--once they removed the product AC works fine. They refuse to even acknowledge they were in my home. IYS SO SKETCH THAT DISCOVER CARD IS REVOKING CHARGES BASED ON COUNTERFEIT AND INCOMPLETE PRODUCT.

Our AC went out in the middle of summer. I called several places for estimates. These guys came…read moreout, told me what needed to happen and were straight forward. They got the equipment and replaced our whole system. Started at 9am and worked till they were finished, didnt even take a lunch. Now my family is cool again. Highly reccomend

We used AMI to plumb and move an ice machine for our office. They came when they said they would…read moreand did the job quickly and efficiently. Due to some issues on our end, we needed them to come move the machine back where it was originally. I called John at 11a on a Friday to see if there was any way to get it done same day. Within 2 hours he had a crew come and take care of the job. It is so refreshing to find a service company that is so willing to make your emergency their priority. John and his team are true professionals that I would not hesitate for a minute to call with any needs!

I recently had a HVAC issue where I needed to have someone come out ASAP to diagnose why my unit…read morewas not cooling property. To make matters worse, my condenser is on the roof, so there are not as many companies that will service under these circumstances. Dolberto, came out very quickly, diagnosed the issue and was able to replace what needed to be replaced and got me back in business ASAP. His pricing was very reasonable and I would highly recommend him to anyone who needs HVAC services. Give him a call, you won't be disappointed.