I wanted to do business with Shane S. but he ghosted because I live too far in Austin. Regardless,…read morehe gave valuable advice and drove to my house for free to confirm my evaporator coil was leaking. I feel bad he didn't charge a diagnostic fee for driving all the way out from Lockhart. He is an authorized Daikin and Goodman dealer. He said the prices Airco quoted were high. He suggested I buy Goodman instead of Daikin, which I did from another dealer. Daikin owns Goodman. He told me to make sure I purchase the extended warranty, which I did. And he said not to purchase the Daikin DH7VSA or comparable Goodman because of all the software and firmware bugs, which I did not. Shane highly recommended the Daikin DC6VSS, so I purchased the equivalent Goodman model. He was a great second opinion! It's too bad I live too far out of his service area.

The most knowledgeable and polite guys you could ever work with. Ive been having Shane and Brandon…read moreservice my two homes and two office buildings for years now. They are quick to respond, honest and work really hard.

Highly recommend Castillo Services for your HVAC needs!…read more Willie and his crew did an absolute fantastic job with our new AC and furnace install. We reached out to Castillo regarding our old system and its poor efficiency. They do not push you on additional/unnecessary purchases. They simply present the issue and give you a list of options that meet your financial budget. They are great at communicating and their work speaks for itself. Willie is just a COOL guy and I really appreciate his hard and detailed work.

Maybe they do good work, but I couldn't even get a reliable appointment. Reached out to them via…read moreemail and they scheduled me for a "morning appointment" about 3 weeks later. Morning of the appointment I don't hear or see anyone so I call. They tell me "we'll be there by noon, there are two calls ahead of you". I told them my appointment was scheduled almost a month ago, so I'm not sure how two people for ahead of me. They agreed to swap stuff around and came to my house on a Friday. They showed up not ready to do anything. They saw my setup (furnaces in the attic) and said "oh we don't have a ladder to get up there. Do you?". After they walked around they asked if they could come back on Monday instead when "their guy with the right equipment could come". I asked when, they said between 10-10:30, so I agreed. 11am the day of the appointment and no one showed and I never got a call or anything to let me know they were running late, so I called to see what was up. "We're behind because of some calls we got over the weekend". Again, my appointment was booked weeks ago and this was already a rescheduled appointment so not sure how people kept jumping ahead of me. At this point I just asked them to not bother and I would find someone else. I get things happen and people get behind, but some communication would have been nice. I took two separate days off to get this work done and got nothing out of it.

Omar and his crew at ABC Austin Service Express were top-notch!…read more If could give them ten stars I would. Right in the middle of a hot July summer day, our airconditioning unit in our commerce space decides it has had enough and stops working. We called our regular AC maintenance company to have them take a look at it and see what was wrong with it. After looking at it, the Technician that came out said we needed a whole new unit and just kept on insisting we just needed an entirely new AC system. He did not take the time to educated us as to why he came up this that conclusion; his explanation sounded very fishy, not very convincing. So, we decided to look for a second opinion. So this is how we got in contact with Omar. He had his Tech out the next morning. Omar shows up a little later and gives us a very detailed assessment of the situation and made us feel comfortable with the diagnostics. Indeed we needed a new system, and it was delivered the next morning if I could resume it into three words, FRIENDLY, PROMPT, and CLEAN. I will not hessite a second to recommend ABC Austin Service Express to any seeking an excellent AC service company.

ABC came out earlier to run a rooter down a slow moving toilet. I have learned from before that…read morewhen it starts flushing slowly act now. They were here quickly and the service was great!

They do not take care of their customers. Do not expect a timely response. Filed a wrong reportread more

I received exceptional service from Capitol Cooling. Based on inaccurate information, I requested a…read morequote for a new furnace. Instead, I got an honest and accurate assessment of the problem and a repair at a fair price. The tech was an excellent communicator, on time, and did very good work. While other companies were quoting me pricing for a new system, I am grateful that C Cooling took the time to evaluate my system and make the recommendation and repair that was best for me. Zero complaints. Highly recommended.

Serge showed up fast and already knew what was needed by my description of the problem…read more He got the AC running again quickly and spent extra time to show me a few things I can do to make my AC run better. Good guy, reasonable prices and worth a call.

Extremely responsive and quick. One day service felt fantastic! Alfred came out right away, gave me…read morea detailed explanation on why my AC wasnt working and fixed it in about an hr!

Levi and Colton was not only quick to respond but very knowledgeable and explained any concerns I…read morehad. I did not feel like a dollar sign to them as some companies make you feel. I highly recommend this company.

I was a massive fan of Cool Kings Heating & Air when they installed my new heater/AC years ago. The…read morelast two service calls have been concerning, and they have lost me as a customer. Cool Kings Heating & Air expects a check that day, yet the customer must call and email to obtain a receipt after the check is cashed. I trusted this company that I would be fairly charged. It never occurred to ask them about the pricing before the work. Or, I have to get in writing something I paid up front for a year of service. I understand that all small businesses are struggling with the economy; however, Cool Kings Heating & Air's approach will only lose repeat customers. Scenario 1: I am still waiting to receive an accurate receipt from October when they charged me up front for having my AC checked when summer hits, as I had called them to check my heater before it got cold this year. So, for their "maintenance plan," I still do not have it in writing. I am willing to take the financial hit in hiring another company to post this review. An ethical company provides an invoice/written agreement after checking the heater when they charge you also to also check the AC IN THE FUTURE the summer. Or, they just charge you for checking the heater [and since Cool Kings knows everyone is struggling because they continually cite the economy certainly this would be more aligned with what their customers are enduring.] Worst case scenario, an ethical small business would itemize future work that has already been paid for so that the customer has it in writing they have paid upfront. Cool Kings refuses to send me a receipt for that future work. And it took me three months to receive the inaccurate receipt forcing me to pay for both checking my heater this October and some future scenario to check the AC in the Summer. Scenario 2: I have a clear posting on my front door that surveillance cameras are around the property. Cool Kings service call caught on camera urinating in my front yard. This after they returned from making a run, indeed they could have stopped somewhere to take care of their 'business'. Price gouging and gaslighting are shocking. They advised me I would get a receipt before they cashed my ONE check. [They have it itemized as two checks.] This did not happen. I finally received my receipt, and after writing a check for 15 minutes of work, a new filter housing and filters, it was not for $650.00 but for $450. I politely called this to their attention and asked for a refund. They already knew I thought $650.00 was exceptionally high and had ended that conversation last week politely, electing to take the high ground and not write a negative review. I even told them that. They told me the invoice was for another customer. [which is odd since I have such an unusual air filter size]. This begs the question of why this company charges different labor rates? $245 vs $189 an hour. They said it was for a thermostat. Odd, this work took them all off 15 minutes, if that. And they did not offer me a repeat customer discount per the first invoice [$78.99]. I purchased a brand new system from them years ago. I have included copies of both invoices for the public to review. There are not two hours of work. I had called repeatedly and sent numerous emails after they checked my heater in October for this filter replacement situation. The owner tried to gaslight me that he had been by my house and yet had no answer as to why I was never given a phone call or a text if this was indeed the case because I knew this was a falsehood and would have had that on my surveillance cameras. I am home all day, don't miss much, neither do my neighbors. After months of trying to schedule an appointment and many failed no-shows, I had to reschedule out of self-preservation for an important client. Can you blame me? Bottom line: in October, they had the measurements for the filter housing and THE original, and the owner tried to say he had a new one that had gotten bent, and it was my fault. So, why did they show up, leave, get the filters and housing, allegedly special orders, and charge me for all that time when they could have shown up with the needed materials, just like all the other professional contractors do? Cool Kings should have arrived with the part in hand since we proactively provided them with the original part and they had the dimensions in October. Due to poor preparation, I was charged two hours for 15 minutes of work. If you have been a customer of Cool Kings in the past, believe me, they have changed. Go through my profile. I always write good reviews. However, the public has a right to know these guys do not respect their long-time customers. They will tell falsehoods on the phone and attempt to gaslight you. For a company with such anger of the current economy that EVERYONE is feeling, taking out on caring customers is a puzzling business model.

Tav-Air came by quickly and repaired the AC. Thankful for their prompt response and service. All…read moreyou could want in an AC repair service.

Super fast service and excellent communication from start to finish! These guys were incredibly…read morefriendly, professional, and true wizards at what they do. They got my air conditioning working better than ever, and the difference was noticeable immediately. Thank you for the outstanding service--you guys are our heroes! Highly recommend!

I had a new Heat Pump system installed by ProCure Heating and Air. An amazing experience. The were…read morevery professional and responsive; I had a system installed and running 3 days after I called them. Their craftmanship is excellent. Zachary configured the system, a knowledgeable team did the installation in one day and James completed the fine tuning in the end. I highly recommend them.

Ken and the call center are just fantastic to work with! Especially when I had questions about the…read moreAC repair process and their maintenance programs. They were patient and kind with me despite a lengthy list of inquiries I had. Just good folks offering great local AC service.