Had my daughters birthday party at the Springfield location on a Sunday. Man o man are they understaffed. If the guests did not fill out their waivers in advance (as most don't...) good luck. Half of the terminals are broken. And there was a 20 minute line to fill out a waiver (out of either 60 or 90 minutes of jump time). The front desk does not have any paper waives. And in addition they said "o, you can do it on your phone", but their mobile website was broken (maybe they fixed it by now...) Two of the three areas that require harnesses were closed (both rockwalls), yet they didn't tell you that when they handed out the harnesses. Nor were there any signs. Stood in line, put on a harness, and had kids from the party ask to go to the rockwall, the staff goes "I'm the only one here, so that wall is closed" Huh? Asked the front desk when the 2nd floor rope course/obstacle course would open (the main reason my daughter wanted her party here). "I don't know, they left, maybe in 20 minutes?" When the 2nd floor rope course opened, there was a big line of kids. They only had FIVE kid sized harnesses (kid sized = ages 6 to 10). The rest were for teens/adults. Once the first five kids went up (with no time limit), the rest of the kids had to wait ENDLESSLY in line. After the jump time for the party ends, there is no announcement, it's up to the parents to go find ALL the children belonging to the party and then bring them up to the party room for Pizza. I'm not sure I'd take my kids here for an open jump, too over crowded and understaffed. But 100% never again will they have a party here. Never again. read more

This place is an absolute chaotic mess. They're not done building all of the activity areas so kids are running around unfinished equipment and dangerous tools. There's garbage everywhere. EVERYWHERE. I didn't see anyone working there over the age of 20. No one there to help people take turns and maintain even a semblance of safety. Did I mention the garbage everywhere? Inside and outside. Piles of it. In addition, there's no sidewalks connecting the back parking lot to the front door so my kid ended up walking through mud. Just gross. read more

We went for a birthday party, the staff was super friendly and the kids had a blast playing. The pizza was ok, not anything exceptional. I feel like $20 for 1 hour is to much money for a little bit of time, corporate is really milking it for parents. The kids spend about 10-30 mins of that hour waiting in line with harness on just to climb. read more

See all

So I went to sky zone because had great experience last time before the pandemic. Kids was excited but after 30min of jumping... of course they get thirsty! The food court closed because their credit card system down. Had people going to court and no closed sign or anything ...waited a good 2min before someone come out to inform us. Then they decided to turn off the light at food area. There is no vendor machine to get drink but there is ice cream. Wo read more

Good play zone. . I first visited and spent an hour and a half of excitement. It's a really fun place for kids. I'll visit again and make fun memories read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Springfield, Virginia

See all

Everything was closed. Those tickets weren't cheap and majority of the "attractions" were temporarily closed. The only thing open was the trampoline parts and the basketball area and the dodgeball. We went to other parks that had so much more. Very disappointed in the experience here. The people at the front desk were awful too. They gave no guidance..didn't really seem like they wanted to be there. They didn't give any info on where the locker was or that you had to pay for it. Even the machine to load money in your card to play games was down. So was the machine that dispenses candy. This place was awful..spend your money elsewhere. Also, no one was wearing masks properly..most of the kids there were well over 5 and none were wearing masks and there is def no way they were vaccinated. Definitely not returning. read more

Never answer the phone. Wanted to give this place a chance again. We were at this sky zone about 3 months ago. A lot of the attractions were closed, like dodgeball, ninja ropes course. Was calling to verify which attractions were closed. Didn't answer the phone so we went to Sky zone Woodbridge. read more

More staff was needed. FCPS was out and this should have been anticipated. 3 of the major attractions were closed for some reason. read more

Sky Zone Trampoline Park - Climbing cubes - Trampoline Parks Near Me - Springfield, Virginia

In May of 2023, I took my son and his friend to jump at Defy Nashville AKA SKYZONE When we got there they told me that they can both jump the entire month for lower than the one day fee. I told the worker I wasn't signing any memberships because we don't live anywhere near the area and I would just pay the higher fee but he told me this wasn't a membership and he assured me that we would never be charged but the one time fee for the two boys. He had me sign something electronically along with waiver forms for the one month free special NOT a membership he said. I never thought about it again and I don't randomly check my account but in August I got a notification that I was just charged "again"after research it was for 2 memberships for third time at DEFY. I was freaked out at the fraudulent charges contacting my bank and then DEFY figuring out maybe they kept charging me and it was true double charges each month 3 monthsI left messages, emails and weeks passed no one would contact me back then someone called and said I needed to cancel my membership through a link and email but didn't ever agree to memberships or have the little boys last name or numbers so at first they were not able to help me. Someone eventually called and asked the names of kids I gave her my child figured out the last name of the other kid they eventually looked it up and gave me a reference number so that I could "cancel"it. When someone called me back again, I explained to them that I was told we had one month to jump for free, and that it was not a membership and it is not ok for an employee to lie to you then I be held responsible and requests refunds for JUNE, JULY, AUGUST for two memberships. I signed something that day maybe a waiver and one time fee the cashier TOLD ME IT WAS for one month and not a membership. If you obtain memberships Dishonesty how do you think that makes a customer feel? I was was never TOLD this and was assured it was one time. DEFY, You can keep my money for two kids months never using your facilities but you lost more than you took by being dishonest and deceiving me. Birthday parties, future visits and a fair warning to the public that if they advertise one month free no membership required it's false advertising and charging me for a child's membership that isn't even my legal child is even worse. This isn't respectable way to do business and it's absolutely unacceptable to treat your customers with this much disrespect. I told you the TRUTH and you could have credited and apologized for your cashier that told me something else. No one is going to believe the cashier is lying so I trusted him and didn't read your contracts it was electronic. Hoping your management team recognizes all the hours and messages asking to make it right absolutely unnecessary and that you will raise your level of customer service up and hear what you were told. I asked y'all to make it right and you didn't . Public needs to be aware. Thank you ! read more

We bought our tickets online and filled in the waiver. Arrived before our ticket time to find out that we had to stand in the long line with everyone, including those that hadn't pre-purchased their tickets. In the 30 minutes we stood in line, i spoke with pass holders who complained they had to do the same thing. There should be a line dedicated to pass holders and those that had pre-purchased tickets to streamline entrance to the park and reduce lines. In addition, a bank of lockers would make the experience more enjoyable. Coming in winter means either a very cold dash from the car or carrying jackets. Please also note that parking is severely limited, with cars parked on the street and double parking illegally. read more

Very dumb of them to make you stand in line for a hot min JUST to tell you that you can't enter after a certain time unless you have a pass or want to buy one.. why in the world would y'all waste someone's time just to tell them that, it's horseshit! That's why the pizza taste like booty and coke taste like it's watered the tf down with a splash of coke. read more

Do not waste your money at this location, all but two sections are currently closed down. There's not much for the kids to do for an hr.

This place is a hot mess. We were there for a party. Three of the largest "attractions" were closed. The place was at capacity, so naturally, the areas that were open were packed. How is this safe?!? An older boy bowed up to my 7 year old twice. No staff in the play areas. There isn't enough seating for parents. There are pallets of stuff just laying around. Clearly, there is a management issue. read more

I wouldn't recommend anyone to go to this place. It's been on my mind so heavy! I called the place over 100 times . The prompts weren't useful at all. So earlier today i decided to take my daughter out on this beautiful day. She came up with sky zone. I googled the closet one and this location pops up. While there i witnessed a guy recording a couple (2 ladies) . It startled me when i saw the camera rolling because the amount of kids that were there . First thing came to mind "trafficking"... i immediately grabbed my daughter and told her to stand by me at all times. He's also working with 3 guys and 2 women . They were immigrants . Please parents stay attentive at all times. You never know who's watching. And by the way they were there with no KIDS. Suspect asf read more

Sky Zone Trampoline Park - A random guy sitting in sky zone recording... it was creepy so i watched him very close - Trampoline Parks Near Me - Springfield, Virginia

I'm so surprised by the negative reviews here! I was expecting a nightmare but we experienced the opposite. Brought my daughter first thing on a Saturday. It was spotless and all but one area was open. Lots of friendly and attentive staff. We had fun! It was empty at first and started to get more busy as we ended our time slot. Not nearly as awful as the reviews made it out to be! read more

We came here while caring for a family friends daughter. She had a blast, which is why there are three stars. However, the establishment was not as cleaned as I would have hoped. There were no slip resistant pads on the benches and it slipped out from under me and I feel to the floor. I am fine, but I am young and strong. If someone older or a kid slips and falls due to the bench slipping..... then big problem. Another positive, the employees were very nice and paid attention most of them time. They kept the activities from getting chaotic. I will take pictures next time we are there with her. I hope changes are made. I would hate to see a fun indoor establishment get into any sort of trouble. read more

Awful service. Expect about a 15-30 minute wait whenever you go in, especially if it's your first time. I brought my kids in here at 7pm, bought the one hour pass and after 22 minutes (because the front desk people are very slow) at 7:22, finally got them in. Turns out, they close at 8 and did not tell me until AFTER I paid for the hour. They would not offer me a refund or anything like that. They just want your money. Only good thing I could say is that it's a new and clean facility. That's it. Be wary of this place and their scummy practices. Also, the front desk staff are rude and don't seem to care about their jobs. Very unpleasant experience. read more

We reserved our son's 6th birthday party at the Springfield location. I talked with a planner initially when I reserved the party and paid a $75 deposit. After the deposit and I secured a date, I could NOT get in touch witih anyone from Sky Zone to answer questions about the preparations for our son's party. I called for weeks with no answer and no reply to email (except a canned response that was an automatic email filled with canned information/responses). I only received a call today, which is 3 days prior to his party, confirming pizza and how many jumpers. No one called as a courtesy to ask about decorations, set-up, or anything. Once I was able to confirm a few items for the party, the young man hung up on me. This place is clearly a 1-2 star (at best) place and I should have read reviews prior (shame on me). You can do far better and have your party at St. James where the planners will at least call you to answer your questions and assist with preparations. Not take your money and get ghost! I may update AFTER the party in a few days but I doubt it. This place is ran by a bunch of teens/ early 20 year-olds/poor management, and it shows. read more

the staff just lazy with Attitude it seems like they are free without any manger playing around & joking while people is wating fot help and everytime u ask for something they start acting all confuse and or tell you its close to avoid helping i will never bring my kids here $70+ & had to wait an hour to my kids bracelets read more

Horrible experience. Place is filthy. We got there right at opening on a Sunday and the trashcans inside were all overflowing from the day before. Trash all over the floors. Food and liquid spills everywhere. Bathrooms out of soap. My daughter cut herself on something jumping into the foam pit. My husband found a 3 inch sharp pin on the trampolines. When he alerted staff, they threw it away and didn't check the space to ensure there were no other safety concerns. Not one single employee on the floor to monitor safety. Filthy, unsanitary, unsafe and unmonitored. read more

Horrendous experience. There was no support for a party. No help rounding up kids. No help in the party room minus serving some pizza. No help bringing gifts back down. The trampoline area had barely any supervision. Expectation of if 20% tip on a 450 bill? Seriously? read more

I booked a birthday party for my son here. NEVER AGAIN. Kids had fun but I would never do a party here again. First, I paid $350 for the Epic party package when I booked online. I was later hit with a $230 bill at the end of the party. They explained to me the charges but I still do not understand and just paid because I wanted to get out of there. Socks and food were not included in the $350 like it states online when booking. Second, they lost half of our party's shoes and jackets. We asked for help and they were clueless. they didn't know what to do or say. My brother took it upon himself to search through the other party rooms and found our stuff in another party room. Third, the pizza was terrible. I don't know if they make their pizza there or they buy it somewhere but it was not cooked all the way and nasty. Fourth, when our time was up they literally threw us out. I understand time is up and we have to go, but a nicer approach would have been appreciated. The clean up guy literally came and rolled up the table cloth while kids were eating cake and tossed it. In the process he tossed a couple birthday cards that had gift cards in while putting all the other gifts on the floor. He didn't say anything, like give us a warning. Finally, the party host was terrible. She came in passed out pizza to only half the kids. I asked her "what about the kids at the other end" and her response was "there's more pizza here" pointed at the counter and left. I expected her to stay the whole time and do the cake but she didn't come back until the end with a check for $230. NEVER AGAIN. THIS PLACE IS TERRIBLE. read more

I like this place very much as my kids are happy and feel freedom there jumping with other kids. The workers are very friendly and nice. I wish to have more free time to bring my kids more often. read more

We usually go to the one I'm Sterling but this is closer. We went to the Saturday night glow. 8pm to 11pm. My daughters father bought a summer pass in which he was under the impression there were no restrictions. We had to pay because glow was not included. However the manager refunded me the $19 for the confusion without a problem. Great customer service, not to crowded and close to home. Highly recommended. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Springfield, Virginia

See all

Wow it's been a while since I've left a review. We went Saturday and the place was packed. I mean, I get it, but the reason it was packed? Most of the trampolines were closed off. Of course they don't tell you that before you pay the $86 for 2 children and 2 adults. There were 4 trampolines available and 4 trampolines with basketball nets (using real basketballs not foam). Of course my 2 and 6 year old could use the basketball area since it was all very large kids. So basically most kids had to use the 4 other trampolines. And the loud speaker is constantly say 1 kid per trampoline so 4 people can jump at once! It's beyond ridiculously. I've tried calling to speak to them about my experience and nobody answers. I left corporate a message and I'll also try them Monday. But so ridiculous, never going back. read more

NEVER ever, get a membership from this place. We made that mistake before Covid. Than we canceled our membership, since there is a pandemic no way we can used it. 1 year later; I realized Skyzone was keep charging us $54.00 monthly. Over $540.00 paid. I contacted them multiple times and asked why skyzone keep charging us for a canceled account.. NO one cares, and no explanation for all those charges. NO refund at all. Total Rip Off. read more

I was there having fun and went back on the climbing wall with the foam pit . I jumped down there was a kid and he was absolutely stuck under the foam. I got most of the foam blocks off of him but I couldn't pull him out. I called for the staff that was not far and threw blocks near them to get their attention but the didn't even hear me or see me. It took over 5 minutes and the kid was there before I even got to the pit. This kid if no one helped him could have gotten seriously hurt. Otherwise I had a good time. read more

This place is filthy, and all of the fun activities outside of jumping on the trampoline are closed due to covid. Mind you, they don't let you know this until after you your paid your money. Go elsewhere this nasty dirty place is not worth your money! read more

See all

More than half the attractions are closed. Of course they didn't tell you this when you check in and you still pay full price.

Regrettably the place gets dirtier and more broken every time one we go; toss in terrible customer service and less than attentive, safrty safe ...this past time will likely be our last one. read more

Pro is that the kids seem to really enjoy the actual activities available. Cons- they don't answer their phones or update closing messages, employees hide and use their phones or socialize instead of monitoring arras. Snack bar seemed to be one person working with a very long line while three co workers chatted and high fived in the side leaving the poor girl on her own. Food takes a long time, many items are actually available, and is way over priced. Many attractions are closed and not usable due to maintenance issues. One larger dodge ball area has been closed for months causing crowding in other areas read more

I went this weekend to skyzone and I was charged 4 times when I just dropped my kid off to play. I was luckily still there when I realized and they refunded me, ONCE! I was charged 4 times and I was refunded once, this place is ridiculous. I have been calling them for 4 days straight and leaving voice mails and no one answers nor returns calls. Watch your charges people because skyzone really is out here triple charging people! read more

Great place with a lot of variety of things to do. My only concern is that employees do not enforce rules and this increases the chance for injury! Managers need to do a better job of enforcing rules. read more

Sky Zone Trampoline Park - Example of employees not enforcing rules - Trampoline Parks Near Me - Springfield, Virginia

See all

PLEASE READ: ISSUE WITH WAIVER. In their waiver it's mandatory to waive all of your rights to them using your child's name and photos and videos they take - forever. PHOTO/VIDEO/SOCIAL MEDIA WAIVER In connection with my and the Child's use of the Sky Zone Facility, I consent to the recording of the Child's and my physical likeness and/or voice through mechanical, photographic, technical, digital, electronic or other means ("Recordings"). I hereby consent to and authorize SZ and its agents, representatives, employees, successors and assigns to use, in perpetuity, such Recordings, as well as the Child's name and my name, for any purpose, including advertising, promoting, exploiting and/or publicizing any Sky Zone Facility. I further agree that the foregoing includes the consent to use the Child's and/or my physical likeness in any form. In addition, I waive any and all claims I may have in connection with the Recordings. read more

Probably like a lot of people, I had booked a birthday party here for late March. Covid happened and a week or so before the party was scheduled, I cancelled and asked for a refund. Instead of reading the room and being a responsible business, they demanded I reschedule another party within a month or I'd lose my money. Of course that would have been insanely dangerous so I didn't reschedule. A few emails with their staff later, I lost $168. I don't care what happens post lockdown, and I don't care if you call me a Karen. They should have done the right thing and refunded the whole amount. I'll never do business with them again. Good luck! read more

Great trip to sky zone. We bought a year long pass for 3 kids for $200ish! Extra parking in back of the front is full. The place is clean and doesn't smell Iike sweat. My kids loved the ninja warrior course and the climbing wall. I also like there are places for parents to sit down and watch their kids play! All is all seems like a good place. read more

See all

I was at Sky Zone in Springfield and I must say the team our there specifically Dorothy the manager on duty, Eileen and Ali at the front desk where outstanding. They took care of me and my family without their outstanding service. I recommend this Skyzone any day of the week or weekend. They made our summer camp tour an amazing experience!!!. Thanks again Marlon Jones From Washington DC read more

First time visiting today and it's a fun place for al l ages. Smells pretty clean but here is my beef with the place. Staff made the 5 year old boy wear a mask while there are adults who are walking around without masks on. 5 minutes into me being here I heard an an announcement saying if you're session is ending you may extend it so I wanted to extend my session before it even started because I could see my son was having fun. Asked a staff member they told me they were sold out. I went online and bought another session with no issues. When it time to go check in for my second session Terrell (one of the managers ) told me I couldn't extend my session even though I didn't extend it I bought a second ticket insisted I couldn't use my ticket. Thankfully I asked for the person he told me he could get and he cleared the air and now we're still here jumping. Once again awesome please for kids but untrained staff, untrained managers, no masks guidelines being followed. read more

Aly and Noah T from Sky Zone Springfield are the only reason that I want to live. They are both sexy and hot as hell

This is our fourth visit and a MUCH improved experience. Check in was improved, the wait was appx. 5-10 minutes versus the 40 min wait last time. Kids had fun. Safety everywhere. Thanks SkyZone for improving the experience. I highly recommend patrons to use the online waiver and registration bc if you are paying manually, this is the one area where SkyZone has not adopted technology, and it is brutally slow. read more