Came in from out of town for my grandsons 4th birthday party in the party room. Everything was very clean, employees were friendly, on a Sunday early afternoon it wasn't overly crowded, pizza was decent. Overall we had a great experience. Was a little concerned when I read some reviews from several months ago, but it would appear there has been a change in management - or we got really lucky! read more

Used to love coming here have had a membership for over 6 months. Ever since the new manager Courtney took over it's gone insanely downhill. She' doesn't fix anything everything is dirty and it's a complete and total zoo here now. Broken trampolines for over 4-6 weeks and it's literally a safety hazard. All the cool employees that actually cared about the safety of the kids like Marcus and Xavier and Bri & Stephanie all quit because the lack of care of the management and how rude she is. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Fredericksburg, Virginia

My daughters and I pay for the monthly VIP membership. We showed up at 7:15 PM and staff wouldn't let us in. They told us we need to show up by 6 PM two hours before closing at 8 PM. These membership times are impossible for any parent that has a full time job. read more

The attitude towards paying customers and employees. I just walked out from my position as a security guard because of the way this individual (Olivia) conducted his/her self towards me. Extremely disrespectful and no sense of empathy for the helping hand. This was only a part time position for me....I have a full time job but trying to get extra cash does not mean I am going to be talked as a child and in a very disrespectful manner. I am a U S Veteran. This person deserves to be elsewhere, not in an environment where families are trying to bring their families to enjoy a good time. Very disappointing to encounter individuals without respect for the elders. read more

DON'T GIVE THEM YOUR CREDIT CARD NUMBER! They insisted I had to buy a membership last October because there was a Halloween Party that night and that was the only way my 5 year old could jump. I bought it, and then tried to cancel. They lied and said the card was declined the following month so I didn't have to worry. I keep getting charged but when I call the store they say they can't help me. I ask for a number to get help and they don't have one. They told me to create an account online and there would be a chat box that I could speak to corporate. There is no chat box when I creat an account online. Customer Service is absolutely rude. I was inconveniencing them by even calling. I have a membership at Urban Air now. It has the sam jump park type stuff but a lot more. In my opinion, it is a thousand percent better. read more

Pheeeeew. What a place to be on a Saturday afternoon. It was PACKED to the point I almost want to say it was overpacked. Walking in and knowing what desk to go to is a bit confusing to include the set up causes a lot of blockage at the front door. We went to the desk at the far left and got ourselves checked in + colored bracelets given. Kind of small in here and not a lot of space to sit down but thankfully we found a spot. The trampoline area was nice though some of the sounds of those trampolines were a bit questionable. I commend the employees for actual caring for the kids if one got hurt -- parents just need to keep a better eye on their child because one section was off limits for 20-25 minutes trying find the kid's parent and getting a manager over. I personally wouldn't visit again. Too much carelessness and not enough space. read more

When we first signed up i absolutely loved it. It was great for the kids....AND regardless of the many arguments I've had. I held my debit card back before I paid for the membership and specifically asked....can we go to any skyzone? The employee promptly shook her head yes. I thought great! Well when it was time to try a different one it wasnt an option. I was asked if I read section 2 of the contract. Number one, why would I not trust your employee when she said yes? Number two, you expect 5 kids to wait to jump because I need to read through a contract because your employees arent trust worthy? Stop just trying to get memberships. We canceled today and went to the one in woodbridge. I felt like the biggest idiot for not doing that first. Even my kids said they never want to go back the fredricksburg skyzone ever again. Also I would like to mention we were going everyday and spending money every single time we went, the employees are great until you have a problem. I get its closed for HVAC issues however, how are members being accommodated if they cant use something they are paying for? And cant go to any other skyzone? I have emailed everyone is could and no resolution has happened. I will continue to share my story. read more

The customer service is AWFUL, rude people, had my grandson party today and they won't allow the kids to jump after the party was over, They cut the Bands off their arms as the where coming into the party room to make sure they didn't go back, My daughter brought her own decorations and they wouldn't allow her to go and set up, and then they Rushed us when we did get to decorate, WORST SKY ZONE EVER read more

Ok so, how do I begin. Let's start with, I plan to never come here again. First problem: check-in. Imagine checking in at the international terminal during the holidays. Well it's worse. No sense of urgency, customer service and valued experience. You wait in line for 45mins for them to tell you they are booked and if you want to confirm a time you need to book online. So I book online and it says to come 15mins before your appointment time. Well I came 30min early and it still took 45mins putting me 15min past my appointment time. So I ask will the kids still get their 90 jump time. I'm expecting the answer of "absolutely" but that's not what I get. I get, let me ask. Nothing I hate more than poor customer service. And I got that walking in the door. I vote with my wallet... read more

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BE AWARE they do not excepted birthday tickets from "old" general management due to new general management with ticket having to expiration date would not even offer a discount for our inconvenience read more

worst ever experience!!!!! i took my granddaughter and her siblings and cousins for her 6th birthday, total 12 family members. after filling out all waivers was told we couldn't stay as it was members night only and couldn't even buy memberships for 72 hrs! poor management as well as posting information lacking. DO NOT waste your money! read more

This is a ok place. the trampolines were fun but a few were a little loose. some trampolines or places were a bit dusty and dirty. what makes up for it a little bit is the birthday party's because they were fun. the staff was also kind of nice? but overall okay place. read more

I went there today with my two children to redeem two VIP passes (gift certificates) that they received for their birthday. They were purchased at this location. The business refused to honor the prepaid VIP passes because their own employee failed to sign and date the passes when they were sold. That is exactly what they told me in front of the kids. The manager was quite rude about the entire thing. They basically appear to be in the business of theft if they are selling gift certificates and then refusing to honor them. I will make it known throughout Fredericksburg of this experience and they will quickly loose more than the $50 dollars they stole from the person that gifted the passes to my children. Karma......... read more

Rhe best attractions are closed because they are short staffed. It's hot AF in here. My prediction is this place closes in the next year.

me and my cousin went there to jump around, brought our own socks, one from launch and one from nova, they said we had to buy their own socks, its just socks. then, the same guy that pressed us for having the wrong socks got mad at us for sitting down on one of the ramps, THERE WAS NO ONE ELSE ON THE TRAMPOLINE. he blows his whistle like a life guard, and does like hand hand signals, and yells at both of us, are we not allowed to sit? this place charged us 70 dollars for 90 minutes jump times, then when we wanted to play basketball, the court was out of order. this place fucking sucks ass, DO NOT COME HERE read more

The customer service is by far the worst experience I've ever had. This was a birthday party that included children with Autism. The extreme lack of empathy and compassion from the staff was disappointing. One child in particular had his parent shooed away from the child because he only had an "Observer" band on. When the parent explained that he just needed to redirect his child, the team member said, "that's why you signed a waiver". I spoke to the manager who reiterated the same non-caring response. Never again will I use your facility. I will also strongly advise against it. read more

Knowing the Manager and Assistant Manager are a couple and was seen in the office embracing one and other was unprofessional. They are both rude and have no consideration for children who suffer from food allergies. My son has a dairy allergy and can not anything there. The cook all the same food without cleaning the oven to safeguard the guests. I have been a loyal member but now the Fredericksburg location is under new management I see myself going to Urban Air in Fredericksburg. You will lose more I am sure. read more

Not sure why all locations don't have the rock climbing or the ninja station but this one does! We used to come here all the time before this whole COVID drama. This place is so fun, I used to come without children but now that I have one I bring them and all my nieces and nephews. Literally the best place to tire out a toddler and burn some calories. Not sure if they'll do this in the future but they use to have adult night and they use to have promos were if you post your child jumping on fb they got to jumó for free. Anyways, save your socks so you don't have to buy new ones and deff do the forms prior if you can! read more

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We used to basically live here, that's how much we loved it. The attractions, the staff, it all felt like family. Things have changed! Complete opposite of customer service or being customer oriented. Makes members now feel like they tolerate us, not welcoming at all anymore. Forbid outside food, yet we cannot eat most things they sell, they do not care. Kids under 3 were free, not anymore! Now they were expecting me to PAY FULL PRICE for a 17 months old. No coffee, I mean coffee!!! They are selling nothing but prepackaged junk coffee with added crap! So for a parent of four coming to have my kids run off their energy and they forbid me to recharge with my black coffee while there, it is simply ridiculous! I have complained before, last week I complained again, that's literally how businesses can IMPROVE, by listening to the customers concerns, I work in customer service and the business I work for DEFINITELY LISTENS. But NOT sky zone Fredericksburg, they instead cancelled our memberships! Bye! read more

SCAM! Once you start a membership they make it a nightmare to cancel. Even with my cancellation confirmation emails they can't refund me for continuing to charge my account. I went in and spoke to Courtney Duncan who's supposed to be the GM, she walked away to do something and never came back out after I asked the employees to speak to her multiple times. I cancelled my kids' membership in April, it's August and I was charged over $300 since "cancelling" there is no number to call, the employees "couldn't give me a number or person to contact" after waiting 30 mins they took my information and said they would call back-after a week still no call. They asked me to email the link on their website (I did 2 months ago prior to physically coming in and still no response). Courney said the reason I kept being charged was I had multiple accounts (which I didn't create) but then one of her employees asked me to type in my information to create another account because mine wasn't coming up-probably because it was cancelled. No one here seems to have "any authority or ability to assist." Save yourself the headache there's plenty other things to do in the area that don't smell like pee and have drool all over the mats. read more

My wife booked party room 1 well in advance for our daughter's birthday party back in December for a late February party. Of course, 2 days before the party we receive a phone call from Katt confirming our party for party room 2 that was upstairs. Well, this is where the problem lies, we have elderly parents who cannot do stairs which is why we had booked the party well in advance to make sure we would have the party room that was located downstairs. After my wife explained this to Karen (the event coordinator) again, she was supposed to have a manager call us back. After waiting an hour no phone call so my wife called again and asked for a manager which a young gentleman stated he was and could not accommodate our request. for the lower room as we already had booked. My wife then asked for the GM which they stated they had no phone number for but an email. My wife emailed and got the response that the top floor room was bigger so we should be happy with that. My wife asked to be called to explain they situation and shockingly once again no return phone call. now it comes the day before the party and my wife calls again and spoke with Karen who once again never called my wife back. I took off work to drive to this location and spoke with the manager Jazz who explained Karen who has been there for 2 years is a problem employee who double books appointments all of the time however we could not have the bottom room due to someone being in a wheelchair and needed that room. To accommodate us they would give us a little more time to set up and give us 15% off due to all of the problems. I was told to call back a few hrs prior to the party to make sure nobody canceled and what the final plan was which at that time they stated we could use an area on the bottom floor to avoid the upstairs. Now it's not a room so we had to contend with the noise of the entire area vs a room that we could shut the door however it was better than the upstairs. Now unfortunately our daughter's grandparents decided not to come due to the uncertainty of where we were going to be placed since they cannot do multiple stairs. When you think it couldn't get worse, we get the bill and the 15% was not taken off of the balance. When I asked the young girl about this, she referred us to the manager which was Jazz who stated they made were able to move things around to make our party happen downstairs, so we get no discount. She would not even give me the 15% off after we all noticed that nobody who was in the party room we requested back in December was not in a wheelchair and this was the initial reason she stated that we could not have the room we requested. To put the icing on everything it also appears we were charged an additional $16 for a pizza we didn't order. I recommend if you book a party at this place, you should get everything in writing. We know the parents of the children who attended decided this would not be a good place to book any future birthdays their children have due to all of the issues. No corporate phone number and according to the staff no phone number for the general manager. read more

This might be the worst Skyzone we've gone to (or maybe we were just spoiled with the others?). The day we went, it felt like it was 80° inside- it was very hot and muggy. There wasn't much to do for the under 12 crowd beyond the main trampoline area, so everyone was on the small obstacle run, which was maybe a third of the size of other Skyzones we've been to. After about 45 minutes, my kids were asking if we could be done. They did like the icees on the way out. The rest of it was a bust for us. read more

After visiting this park this morning the three groups of us all realized that the cashier had charged EVERYONE for a recurring monthly charge!!!!! If you don't catch that on this first day it gets harder to have it rectified. We all were clear on this being a one time visit (since most of the group were foreign visitors), yet each was cheated. No other way of putting it. Shame on this business. read more

My son almost lost his eye at this facility and management and owner could have cared less because you sign a waiver. Even if your child dies they are not responsible!!! This place is very unsafe and we were shocked when the emergency nurses guessed that we were at Sky Zone. They shared that they get at least 2 kids per week with a range of injuries! Please stay away moms and dads. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Fredericksburg, Virginia

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Even if you pre register online, you still have to go through a 20 minute process at the register. Some of the rides like the slides that curves up are dangerous and I'm surprised no one has been seriously hurt. My daughter hurt her back on it. The Fredericksburg location does. It have all the amenities that other Sky zones I have been to have. read more

As a mom of 2 boys 6&2 I normally hate going to places like this due to the age difference but when I tell you I was blown out of the water. I was literally BLOWN OUT of the water. FRANKEE the general manager I think is the most incredible woman I have ever met and also the most genuine, caring and hardest woman I have met in my life. And I pray pray pray that she sees this. FRANKEE you are amazing. My boys had so much fun because of you. As a mother I was comfortable being there and knowing you and your staff were all over the place to ensure everyone's safety. And also the conversations you and I shared were so memorable. The boys and I will be back and will forever be on your sideline!!!! Also, grandma needs to know what you want from Jamaica and she'll be back to show you her backflips soon read more

I don't know why we are not allow to do a no star review. But yesterday my wife had the worst experience with this company. We have had a membership here every since covid and noticed that there is continued change. But yesterday my wife drove my kids there to go jump and made it there at 6:45 when she walked in and attempt to take the kids she was turned away at the front desk and said there is a policy that no one is allowed in after 6 oclock because they are not allowed to get there full 2 hours of jump. We have been there numerous times after 6 oclock seeing as we take them after we get off of work because its the only time we can take them.I had to post about this because its really been going down hill over the last two or three years. I'm okay with this being a policy and knowing that it is a policy I will now cancel my membership. But we have never received any notification via email or text to let us know about this rule. This is something that you must let be know put on your site in very big bold letters change your hours too 9am to 6pm. For us to get off of work drive an hour home tell our kids that they will be going to jump that we have been paying services for years just to get to the door during operating times and be told that we are not able to use facility that we pay for is very fustrating. Not only for me to be disappointed but to have my kids that have been waiting for me or my wife to take them to be told that they can not jump and have them crying to me because they see people in the facility using it to be turned away is very frustrating. I will be defintely cancelling my membership and telling people to not go here instead take there money somewhere that appreciates them and there membership. read more

Sky zone was perfect for my 2 and 7 yo grands. The attendants and manager were VERY patient and encouraging my grand to ride the slide. with the check in, and zip line. Thank you for a wonderful experience. read more

I've been to skyzone multiple times. It is great, there is a couple things I have to say. A lot of things are closed most of the time. I went about 2 months ago. When I went there only the trampolines were opened. I went back yesterday with two of my kids, they had great service and stations were opened. I will probably go back again. Highly recommended. read more

Our 1st time visiting was yesterday for our 4 year old granddaughter's birthday. It was chaos to say the least. apparently there were 3 kids birthday parties scheduled for the same time. Even though our party had all pre-signed the waivers it took a good 30 minutes to check in. 30 minutes of the 60 minute jump time. Once we got in it was even worse... there were more things closed than open. Not sure if due to staffing or lack of maintenance. 2 lanes of Ninja course was closed due to "being broke". The kids had fun but not sure I would go back. Safety is a serious concern. read more

Let me start by saying my six year old was ready to leave after 15 minutes. Half the place was closed (rock wall and obstacle course) with no information provided before buying, so that was a disappointment. The staff was busy on their phones mostly vs assisting and supervising the crazy amount of kids there. There were at one point 5 kids in the foam pit with more kids jumping in, nobody around to supervise. I brought it to one staff members attention and she looked at me and said, "uhm, okay." and looked back down at her phone. My kid did not have fun and it was not worth the money. We will be going elsewhere for fun days! read more

Today we had a wonderful birthday party for my daughters 10th birthday. Our host was absolutely amazing. I forgot her name because I have mommy brain, but she was so attentive and helpful. We did a Hawaiian themed party and she helped me put together all of the decorations. I couldn't have asked for a better venue experience. I did not feel rushed and she went above and beyond. We had the Meg VIP package with around 13 children. read more

When we got there it was very packed. I go there to play doge ball all the time and it was closed. They didn't even think to put it on the website or door. The staff was very unpleasant and didn't do very much about anything. read more

The kids love glow jump and ask to go very often but there is no place for parents to be seated. We sat in the upstairs area while there was no party happening and were asked to leave while there were parents lined on benches and around the floor. If COVID is truly an issue or worry there needs to be better seating for parents. read more

Took my two daughters two Fredericksburg location 45 min drive from home . $55 and the slide was closed very disappointed

Went there with my 2-year-old and had no issues at all. Front desk and staff were kind and accommodating. Place was clean and not very busy (of course it was a slow weekday). My son had fun and there were no issues. read more

I WOULD'NT EVEN GIVE THIS PLACE 1 STAR! My cousin had her daughters 4th birthday party here last weekend the part pack supposedly included 10 kids to jump parents jump for free pizza and all that in a party room the party was supposed to start at 1 and they didn't get the room ready till 2:30 almost 3 and the party ended at 4 and that was just 1 of the problems! The party packs was for 10 kids to jump but did not say that there could only be 15 (5 adults 10 kids) in the party because of covid! Then it was supposed to be parents could jump for free but when 2 of the parents said they would jump they took it off the 10 kids! People showed up to the party and my cousin almost had to tell them to leave till the manager came out and completely disrespected her and yelled at her I'm front of everyone because of THEIR MISTAKE! So during the singing happy birthday and presents half of us had to watch from the window in the party room! There was 2 pizza both pepperoni so a lot of the kids didn't like it! They paid almost 400 dollars for this party and it wasn't worth 10! DO NOT HAVE A PARTY HERE! ALSO THERE WAS BLOOD ON ONE OF THE MATS I TOLD STAFF AND THEY DID NOTHING!! read more

Half of the attractions were closed! They don't communicate that to you upon arrival so you pay full price for half of the offerings. That is incredibly bizarre. The place was empty upon arrival. My young daughter was able to play in the first area but they wouldn't allow my 6 year old son to play with his sister because the area is deemed 4 and under. I'm okay with an area dedicated to younger children but 4 seems like too early of a cut off for this space! It's huge and very attractive to my son's age range!!! It seems like a rule that should only be enforced during busy times. Otherwise, take that darn sign down and allow 5 and 6 year olds in this area. They want 6 and under children supervised at all times (which they remind you over and over again over the speaker), yet, I can't leave with him and leave my young child alone in the 4 and under area alone. Make it make sense!!! The staff was awful. 3 attractions were closed! THREE! I don't think I'll be back, not for that price and the ridiculous time limit - it was a weekday (non holiday). read more

Great place to take the kiddos and to jump as an adult. However, at times you have to get the attention of the workers to get any help.

Good Evening, I'm contacting you to discuss a slip and fall accident that happened in your lobby area this evening at your Fredericksburg location. Your management team handled the whole situation very poorly, Brooke was very unprofessional, her customer service skills were beyond poor, not once did she apologize for her team mopping the floors during business hours and not having wet floor signs posted, instead she was arguing with me about the whole situation. Not one person wanted to take accountability when I requested to have the name and information of the manager on duty, not to mention instead they were rude and said that they were not allow to give out that information. When I requested the number of the corporate office, she said that there isn't a corporate office since all locations are franchised. I would like to have someone from upper management contact me. Thank you. read more