I took my two kids ( under 6 yrs) on a Sunday mid-day and it was very busy. It's been very cold outside and I think many parents needed their kids out and about doing something. It was definitely over-crowded and quite hard to find a table to sit down. We eventually found one right at the back of the store. The kids had the best time but scramble employees were no where to be found! There was no one monitoring kids. My kid got hurt a few times by slightly older kids and it was quite chaotic. The staff were not cleaning at all. You have to remove your shoes before entering the play area but the toilets are located inside the play designated area which means you have to go into the bathroom with socks on which is very gross. They should allow shoes in the bathroom area. Also the soap dispensers were empty and the lady that cleans the bathroom just hung out in the bathroom not really cleaning or filling the soap. The cafe - there are food options for kids and adults. We did try the kids pizza and French fries. The pizza was fine( cheese) but the fries were not good. It tasted like they fried it in very old oil. They do have coffee but I did not try it as the didn't have an option for skim milk. They do not allow outside food or drink but no one seems to really monitor that. Security - ok so this is non-existent. There is a door that divides outside area with inside play area but kids can easily open the door and leave the premises. The lady that stands by the door doesn't monitor kids matches with their guardians. She just opens and closes the door and often she is not there at all. They do not give wristbands at all or any form of security feature. So watch your kids closely while you are there as once they go into that massive play area it's difficult to locate them. The kids seemed to enjoy it as they don't worry about germs , dirt or food. I mean it's fine for an hour or so but honestly it was the last resort when deciding on a place to take the kids too. They also charge the adults an entry fee!!! ‍ I mean it's not like we are playing in the kids areas . I think we paid $55 for entry (2 kids and 2 adults). Would I go back? Not by choice but if the kids asked then I would consider it for an hour or two. ( definitely not on a weekend though). read more

I had a very disappointing experience today at the Falls Church location of Scramble Indoor Play. As a regular customer, I've always had positive experiences here, which is why today's visit was so surprising. We waited at the front desk for quite a long time with no staff present. Eventually, a staff member named Annaia saw us but appeared to be walking away until I called her over. When she finally assisted us, her attitude was very rude and impatient. Her manner was abrupt and unprofessional. When I mentioned that we had been waiting for a long time, she simply responded that they were "very busy," in a dismissive tone, without any apology or acknowledgment. I understand that things can get busy, but basic courtesy and respect toward customers should always be maintained. This was the first time I've encountered such poor service here, and it was quite disappointing given my past experiences. I hope management takes this feedback seriously and works on improving customer service to prevent this from happening again. read more

This location is probably a 3.5 for me. The pros: it's a great place to take young kids, especially during inclement weather, giving them a chance to burn off some energy. We went there during a recent heat wave, and it was such a relief to have a place to play with air conditioning (and that wasn't tearing up our own home). There are activities for kids of various ages, including a baby-centric exploration area and a huge maze that's good for elementary aged kids. There are lots of big soft blocks to stack, ball pits, and cute themed play areas. But it's definitely for younger kids. Tweens and up probably wouldn't be interested. The cons: Supervision is minimal and some kids get very rowdy. Rules seem to be enforced in a haphazard way. I've seen kids standing on the windowsills and banging on the glass, stacking toys to dive onto the ground, and piling four at a time onto the slides. You should keep an eye on the toddler crowd to make sure that older kids aren't shoving them. Lots of parents grab a drink or food to relax while their kids run wild. If that's your vibe, this place is a good fit. But it's also good for parents who want to be a bit more hands on--you can let your child explore while keeping them in close sight for much of the space. Also remember to wear socks! read more

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It's a dump. Don't trip on the ripped carpeting. Don't fall on the rickety chairs. And the prices are almost as high as shows on Broadway.

Just got here (Spring Break weekday) @ Scramble Indoor play and I've visited the previous Scramble Indoor play @Alexandria and I gotta say, by far, I think this is the tallest and BIGgest indoor play in NoVA, specifically here in West Falls Church! It's Spring Break and EVERYONE is here; walked in after 2 P.M. on a Friday and paid total of $44 for two (2) twin 5 years old girls, and of course myself ($3 per parent entrance fee). The signs says $18 on weekdays, but today is a Friday so it might be slightly higher in admission fees. There's a great Cafe butI made sure to feed the girls before getting here since I know they overcharge food prices at indoor play centers. I will definitely come back here w/ my twin girls again! Just lower the admission fee and we will come here more ofteb read more

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Still love this place but updating this review with a suggestion since I have been invited to a few early morning birthday parties as of late. Please get an espresso machine and serve cafe style drinks! There is nothing worse than waking up early, dragging your kid to an activity and drinking bad coffee. There is a huge opportunity to broaden your services and make $$$ on overpriced oat milk lattes. I will gladly pay! read more

The experience couldve been so much better even though the employees were nice, friendly, and approachable. I was impressed with the cleanliness of the playground. My kids did not want to leave. What absolutely bothered me was the cockroaches. I spotted a few large ones crawling along the walls. As well as small ones, which probably indicates an infestation. Will never order food here!!! I left the facility feeling dirty. read more

The fact that kids can't play where kids are supposed to play is insane to me. If you're going to have a ball pin for "babies" at an age where they can barely hold a ball and probably suffocate under said balls without a parent present MAYBE CONSIDER A BALL PIN FOR TODDLERS AND OLDER KIDS who actually care about ball pins and can appropriately plan in them. Now I'll try to enjoy the rest of my time here with a pissed off toddler. Dumb af and won't be back. read more

My two year old had a blast in Scramble. They offer playgrounds for infant, toddler, pretend play and older kids. On the top of the older kids section, there are some display boards on airplanes and aviation history which is cool. There is also a soccer field and Lego play at the back of the playground. The playground is massive compared to Jolly Yolly Fairfax but small compared to HyperKidz Alexandria. Parking is limited, we went on a cold day so ended up parking on the street. For myself and my toddler, it costs $22 to get in. Each additional adult and sibling costs additional, which makes it expensive if a family of 4 were to get in together (almost $30). Overall, the experience is pleasant, the facility is clean, the staff is friendly, and my toddler had a pleasant time. read more

VERY UNSAFE! Fun facility, but unsafe and very poorly managed We visited this indoor playground with the expectation of enjoying a fun and safe day for our children. While the facility itself offers plenty of activities and could be a great place for kids, the overall management and supervision left much to be desired. I understand that these kinds of facilities are designed for kids to run, play, and explore with a certain amount of freedom -- and that's part of the appeal. However, there is a clear difference between giving children space to play and leaving them completely unsupervised. Throughout our visit, many children were running wild, some displaying rude and even bullying behavior. There were older children without younger siblings charging through the toddler area -- not to play, but simply to tear through, destroy things, and then run back out. This created an unsafe environment for the younger children who were supposed to be enjoying that space. I also observed a staff member circling the area, (multiple times) clearly witnessing children hitting each other in the head and tackling one another with foam blocks in the back play area, yet never stepping in to intervene or redirect this rough play. The lack of rule enforcement is what truly made this place unsafe. Unlike other indoor playgrounds where staff actively step in, set boundaries, and protect kids, here the rules seemed nonexistent. This lack of rules and staff supervision ultimately led to a full-on altercation and my children being physically attacked. When the parents were politely informed, instead of addressing their children's behavior, they became aggressive, confrontational, and frankly trashy. This forced us to make the decision to leave much earlier than planned -- and to make matters worse, one of my daughters left with a bleeding foot where she was scratched as well as down her back and neck. We did speak with staff as we rushed our way out, and they were polite, but they told us they had to remain "a neutral party." Considering there are cameras in the facility, I feel there was an opportunity to review what happened and handle it differently. Instead, we chose to take the higher road and remove ourselves, while the aggressors (who were cussing and arguing in front of children and children were bullying so many kids) were allowed to stay. What could have been a wonderful day ended up feeling like a waste of money and an upsetting experience for our kids. My advice to other families is to stay with your children and supervise closely, because the staff will not intervene. Or better yet - go to a different indoor playground where they have trained staff to enforce rules and protect children at play. Recommendation to management: This facility could truly shine if staff were trained and empowered to enforce age-appropriate play zones, step in when rough play crosses the line, and address unsafe or aggressive behavior when it arises. Parents expect a safe environment when they pay admission, and until rules are enforced consistently, this playground will remain unsafe. read more

LONG STORY SHORT-- I experienced discrimination here! Imagine taking your two children, under two, to Scramble and being told you have to leave your infant bc your 24 month old is not allowed in the infant area. Mind you, she is a pound heavier than my 10 month old. Secondly- it is not what you say, it is how you say it. I'm an adult who may not have read a sign.. and I can follow rules. I was approached in an extremely rude and awkward fashion by Paris. I immediately left the area. I thought it was funny because when I went into the infants area, there were multiple 10 year olds rough housing. It was a clearly unenforced rule. When I left, I didn't make a fuss but stayed about two hours to let the kids enjoy their time. During that time, over 40 people out of that age range were in that area. I guess it was only enforced because I was Muslim? A woman? Didn't have a white male with me? Easy target. Kids places should be friendly to... kids and their parents. Shame on Paris, Scramble and their upper management for their lackadaisical follow up treatment when I lodged a complaint. P.S. get new structures/ the place is falling apart. read more

Compared to the Alexandria Scramble, this location is larger and more clean. Parking can be sparse outside, but once you're inside, you'll see a children's bookstore, a cafe, plenty of seating for adults, and large play areas for kids of all ages. For my wife, six-year-old daughter and I to go on a busy Saturday afternoon cost almost $30, but you can stay as long as you like. Our six-year-old played for hours going down the slides, climbing nets, and finding secret passageways and hidden games. read more

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I'm reviewing as a guest and not a parent who reserved a place here. First time visit and definitely last. My nephew had a party here at noon on a Saturday and it was pretty jammed packed. There were quite a few birthdays happening and when we got there, the receptionist asked us for the name of birthday boy and told us to come in letting us know we needed socks. I asked him where could I leave the gift as I had my toddler and his stuff. He said upstairs there's a sign at the door of the birthday child. I went upstairs and saw the name Aidan who is my godsons name. Asked a worker again if I just leave it in cart and he said yeah while walking away. The room was empty and there was no last name so I decided to leave it and attend to my toddler. Epic mistake!! There was playtime which was almost an hour and it's a good space for kids to play but barely any employees to monitor. As parents were leaving from other parties, others were coming in. It wasn't as busy and we decided to go to the party room. I noticed the room where I had left the gift was not where the party was taking place. I was hoping they just moved the cart but when I didn't see the present there, I began to panic and spoke to the front desk. Apparently, at that same time there was another child with the same name as my nephew who was having a party. Unfortunately, they left and I pleaded with the front staff to please call them. This was a $135 dollar gift that I needed back to the right person. The worker looked at me as if there was no way I was getting that back but he was going to try and contact them. He said he sent an email and gave them a phone call and for me to reach out to them the following day. When I asked for a phone number, they said they didn't have one and to email them. Sad, upset, disappointed and angry. All feelings I was feeling and pretty much ruined my weekend. I emailed them the following day and they waited another day only to respond they didn't know what I was talking about and to explain what had happened. I explained and silence. No response, no reply, no acknowledgment of error in their part for having names with no last names and no way to contact them. After a couple of weeks, I went in person and asked if the parents had dropped off the gift since inside I had put a card with my name and a message. Nothing and Scramble did not want to do anything else. Not even a voucher for the birthday boy to play one time or a small toy from the shop they have. NOTHING! I accepted my loss and went and bought my nephew the same gift. The sad part is I had seen a childhood friend that day at the party of the other boy with the same name. I asked her if she could reach out and she did stating the other parents knew of what had happened and that they would reach out to Scramble to drop it off. Well I guess someone lied because scramble never got it and the other parents said they wanted to give it back. Either way, this event left a sour taste in my mouth about scramble and also about people who don't mind taking things that don't belong to them. Never going back, this place could've made this situation slightly better but they just want to wash their hands and say sorry out of luck. Not worth my money. read more

Scramble - A picture of rules no one follows - Kids Activities Near Me - Falls Church, Virginia

Such a fun place for kids and adults! It's especially great on a rainy day! The adults can relax, work on a laptop and snack while the kids play. Perfect for toddlers but my 10 year old had fun too! Lots to do-huge slides, simulation play area with soft sculptures. Such imaginative opportunities! read more

The playground and facility itself was very nice, But the air conditioning seemed to be broken and it was very hot. We booked a private room for a bday party and the service was really bad. The food I pre ordered never showed up in their system. I was also double charged because they never refunded me from my old reservation since I upgraded to a larger package. They are also VERY slow to respond to email and there is no way to call a number and contact them directly. I won't be having a party there again. Not worth the $750 at all! read more

My 4 yo son really enjoyed this place, and my wife and I did as well. Honestly can say it's the nicest indoor kids play place that we've been to in the area. There is so much room for activities here that other places pale in comparison. There are literally four stories of stuff for the kids to climb. An hour here and your kiddo will be smoked. Surprisingly this place is very clean as well. They have a full kitchen, drinks, and a beer and wine selection for older kids ;) I can't speak to the food, but the beer and wine was a nice touch. No waivers are required here, though socks are required. Masks are in accordance with local guidance. Prices are slightly higher than other kids play places but overall worth it. read more

Scramble - Surprisingly decent beer and wine selection - Kids Activities Near Me - Falls Church, Virginia

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This place used to be at least tolerable and entertained my kids for 2 plus hours, but today we had to leave within an hour because it was becoming really unsafe. The staff was unhelpful in controlling the issues. We probably won't be back and I'm completely ok with that. read more

I brought my son here on a rainy Saturday to check out the new location. We love Scramble (although it's very, very dated) in Alexandria, and were excited to see how their second location fared. Let me tell you, it's amazing! First, it's still very new and is very clean. I actually saw staff physically cleaning spaces (vacuuming, wiping surfaces, etc.) which is reassuring too. The space feels much larger than the ALX location. Going along with the newness of the facility, the price has been slightly increased for this location. At the ALX location, adults cannot go in the large play area, even to retrieve a child. At the Falls Church location, you can play with your kid(s) inside in every area. Each area is themed and is really fun! The toddler/baby area is ocean-themed with a really cool color-changing ball pit and light installations. Another smaller kid area has a merry-go-round with sea creatures! There are lots of soft play items, including a Dino dig area, a digging for gold ball pit area, a car repair area, a robot building area, a post office, and a train depot. The central feature is a ginormous 3 story play area with themes as well. There's even the Santa Maria and Amelia Earhart's plane. There are also lots of slides, obstacle courses, zip lines, and crawl spaces. Behind the play structure is a giant area with large nets, oversized soccer balls, and giant legos and puzzle pieces . This location also has food, just like the original. The original serves wine and beer I believe, but I did not see that at this location. I saw a variety of sandwiches, flatbreads, quesadillas, baked goods, and other snacks things. We had a couple of mini cupcakes that were cutely decorated for Halloween. While time slots are 2 hours, we were never told we had to leave and we stayed longer. I believe it was because it wasn't crowded. Parking is free in their lot, which is also home to a plaza with a couple of eateries and a brewery. This is a great place to take kids of different ages because there is something for every age! We will definitely be back soon! read more

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I took My GrandgIrls about 12:00 on Wednesday and we had a Great Time!!! The food was yummy! We ordered a gluten free cheese pizza (one of the GrandGirls has a gluten allergy) and the spicy chicken tacos for me. The Gluten Free pizza was prbly one of the best I have ever had. I am very big on good customer service because you spend so much on kids activities. I have no complaints, outstanding customer service! Very clean and smiles everywhere! One Lady did come tell us that 4 and 5 yrs old weren't allowed in the baby plays section but I appreciated that because I did take My 9mth old GrandGirl also. So that was for babies safety. I only wish parents would monitor their kids a little more so every kids can enjoy all of the play areas. Older kids tend to be a bit pushy and territorial. Kids will be kids. Maybe the Staff can start mentioning that sharing is important upon arrival children. We had a wonderful time. Keep up the good work read more

Scramble - GrandGirls at the top level of the play area! - Kids Activities Near Me - Falls Church, Virginia

They let the place get so overrun with kids that there is no parking. Then when the adjacent landlords who share paved parking with them(and thus work with them) tow cars out of unmarked spots the best scramble can muster is "yes the spots are all marked". They're not. This place and the management here is trash. I had my kids bday here a while back too. It was wild how successfully they tacked on fees for things. We ended up spending well over $1k for a bday that was hardly memorable. They gave the worst party favors ever. The kids who got them were visibly disappointed. I'm done with this place. Will not be back. read more

I've never seen a business charging 5-11 month olds. They can't even sit up they mostly sit in their car seat and can't even crawl. This is shameful and not a good business practice. Also they do not allow strollers inside which is ridiculous. Avoid this greedy business they are not baby friendly. read more

Scramble - Kids Activities Near Me - Falls Church, Virginia

Wish I could leave a lower review - no outlets in the entire sitting area to charge a laptop or phone ... when I asked if they could charge it behind the desk (there were at least 6 open outlets) they said no because I wasn't allowed behind the desk to plug it in and they weren't allowed to touch my device - "those are the rules" ... if ever there was a sign of the downfall of society and a need for serious changes as to how we handle liability and regulations, it's this nonsense - and they charged my friend full price at 7:18 (close at 8:00) for all of her kids, including a 14 and 10 month old who wasn't going to play because they have to charge everyone under 15 ... disappointingly unhelpful and overly corporate ... what happened to being nice and helping people read more

chaotic. inattentive employees. worn out and broken equipment. overcrowded and dangerous for toddlers. Go to Jolly Yolly instead.

Overall very nice place to take your kids to get physical fitness, but be advised, if you are a minority family, you will be racially profiled. The staff is not trained to respect diverse people groups. The facility rules are not evenly enforced, and you will be subject to greater public scrutiny. I know this is extremely candid, but it's the truth. Upper management doesn't seem to take a very proactive stance on correcting this issue, so be advised, if you come from a black or brown community, you will most likely experience discrimination. I hope this helps. read more

Clean, safe, friendly environment! Baby/crawler area, toddler area, big kid area. What a great day!

Pretty great play park, friendly to 2.5 year olds. Cafe has palatable food and even beer! read more

Scramble - Korean chicken salad - Kids Activities Near Me - Falls Church, Virginia

I saw their employees eating food that was being cooked for customers and not washing their hands. One was seen picking his nose by several others. Their employees also harassed me and my family in front of other customers who had been talked down to. They berated us more than once for being poor and unable to afford their overpriced food. Then they refused to give us a refund. Be very careful about allowing your loved ones to visit this facility. read more

We paid for summer camp and I checked my daughter and her friend into the camp. When I returned to pick them up, it turns out that they never cared for or monitored my daughter and her friend. In fact, when my daughter and her friend went to ask for food, they were told NO. The response to rectify the mistake was lacking and we asked for assistance in securing new childcare for the remainder of the summer camp week, it was denied. Very disappointing experience. read more

This place is awesome, great indoor playground for kids to burn some energy. Very clean, spacious and safe, adults abs kids have to wear socks, they do sale some here. Their cafeteria provides a great menu, tacos, pizza, sandwiches, snacks, wine and beer. read more

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Great staff. Loved that there were different sections for different age ranges. Clean bathrooms. A bit pricey for the whole family.

Wow, this place is great, please open a location in Maryland!!! We went to a friends birthday party and there was endless places to climb jump run, play on mats, ball pits, puzzles and slides. Both my kids had a blast. The place was well kept, clean and neat. I would love to come back but we live far away. I hope these guys expand north. read more

I was a little skeptical about this place. With a 13 month old and a 6 year old in tow, I was thinking there was no way both kids would enjoy it... but the weather was bad and the kids were bursting with energy, so we booked a two hour ay pass. We spent the whole two hours having a blast, and we all wished we didn't have to leave! It was a $14 entry fee for my 1 year old and $18 for my 6 year old, which seems a little steep, especially for bigger family with more kiddos. But it was only $2 a piece for the adults (and yes, we played too!) Like I said, both kids had a blast, so it was worth it for us. There was an infant area with a ball pit, a toddler area with lots to climb on, the enormous labyrinthine big kid play place, then a large open area for indoor sports and giant legos. There was a also snack bar with coffee, cold drinks, fruit, pizza, etc; a small gift shop type area that was mostly books; and a couple of designated party rooms. The biggest drawbacks for me were that 1. the infant and toddler areas were not monitored, so while I was playing with daughter some of the bigger kids would run through playing way too hard; and 2. to get into the play area, you had to take off your shoes (no biggie).. but the restrooms were in there. So I guess you were expected to use a public restroom with no shoes on? Anyway, I def recommend this for anyone with kids who need to release some excess energy! read more

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This place is so fun, for the kids. There are lots of different things to do to let that energy out. I especially love the in-air obstacle course. The only down side is that adults can't participate in the items on the ground....but can on the obstacle course. The staff is also very helpful in setting up and breaking down birthday parties, as well as helping during the actual event. They are extremely organized. read more

Wow! We were looking for an activity to do on a cold rainy day. My kids and I have been to other indoor gymnasiums, scramble by far was the best by far. I would recommend it for older kids, age 5 and up. The indoor maze was so complex and intricate it provided hours of entertainment for my kids. They had a lot of seating for adults to wait and let the kids play. The snack bar was a nice added bonus too. We definitely will be back the next time we are back in town. And we definitely will recommend them to anyone. read more

Far better than most play places for kids. Rationale: Clean. Sanitizer everywhere. No boogers haha. Relatively classy customer group also. Work-friendly. Strong Wi-Fi and tons of seating. Large. The kids have vast opportunities to play. We were there for like 2 hours and my kids usually burn through places in minutes. Not overpriced. Some of these spots are just milking it. This place wasn't cheap but wasn't outrageous. Highly recommend! read more

The staff is a little bit prejudiced towards minorities even if they are minorities themselves. The parents should only be allowed to drink in a separate area from where the kids are playing since the kids can accidently drink from the cups. Parents leave the alcohol everywhere. Its not a bar. read more

Today, Scramble! lost my four-year old daughter and her friend for the entire first day of camp. They weren't given food or water. When the girls asked an adult staff member for food and water they were denied because they didn't have money. Clearly the staff is in dire need of training when they couldn't recognize two four year olds without any parents for seven hours. The children were dehydrated and starving when picked up. I strongly encourage you not to send your children to this camp. read more

I've been to their Alexandria location numerous times and it's always been fun for the kids, so I was expecting the same for this location. And I couldn't be disappointed. I came here to celebrate my younger sons bday and I'm hoping by the looks on his face that he was having fun. For those that have been to the other location, nothing here will stand out, but I think this place is bigger. Lots of play areas for kids of all ages and your usual kids food like pizza and snacks are available for purchase. It's a great spot when you're out of options for the little ones and its a nice confined area where you can work remotely and not worry about them leaving the place. read more

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I really enjoyed myself .. they just need a receptionist that answers the phone . It was clean and the pricing is decent. I love that there is food and drinks .. but I feel they should make exceptions to people who have food allergies to still be able to bring what they need for their kids .. but over good experience read more

It was pretty fun for my grandson but the overwhelming smell of pee and the torn apparatuses were a huge turnoff for me.