Decent venue ..... wasn't crowded at all on a Saturday afternoon. The kids had fun. Bathrooms ok condition... I didn't get food but lots of options available for purchase. The have a smaller kid area as well for the littles. read more

My kids have an amazing time here. Lots to do and different kind of trampoline fun you can only imagine. The biggest problem is cleanliness and being too crowded. I have been to many indoor play grounds and I feel that they do ok with cleaning, but everything just kind of looks dirty and am not sure how they keep things like the foam jump pit sanitary. Additionally, it gets very crowded. I get a little nervous about my kids with jumping right into others when it gets to be too many kids in one zone. read more

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Came here with my two daughters (10 and 12) on a Saturday to attend a 12noon-3pm birthday party. There is a number of areas: Main jump/trampoline Ball pit Dodgeball (2 courts) Basketball trampoline dunk Ninja course Younger kids play area (near the entrance) Interactive video game wall Party rooms (plus a 2nd level party room that's not enclosed where you can look out over the all the play areas below) Based on my experience with places like this it was well maintained and well staffed. There were lots of staff at the front desk. All were teenagers or early twenties and were very helpful and nice when I interacted with them. There was staff in each of the areas monitoring and they were paying attention. There were a few instances where they stepped in to warn kids of things they should not be doing (climbing on stuff they should not have been climbing on). Here are a few thoughts on this Sky Zone location: 1) I would say that this is a spot for 1-2 hours of play as there is not enough stuff here to keep a kid interested for a longer time and 2) kids with have more fun and be more engaged if they come with a group of other kids they know (family or friends) and 3) based on the activities/areas they have, I would say that this place is geared more for the 11-10 and below age group. There was a decent amount of seating near the court areas for parents to watch. Overall I think that this would be a good spot to bring a group of kids to come and burn off some energy. read more

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At least half of the equipment is broken without a timeline for when it will be repaired. Fix the equipment read more

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8.10.24 They replaced several attractions since the last time I was here in 2022 including the rock wall and ninja wall. The new attractions are more tailored to young children. The credit card reader was down at the concession stand so they were only taking cash. On a weekend when they are the busiest, they should have made it a priority to get it fixed. A staff member who was stationed at an attraction was busy playing on his phone. Also the front desk was very slow. They could use additional staff at the front desk. read more

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I love this location but want very happy today! Came with my toddler paid a ton for us to jump which I usually okay. But then we entered with no mention that 2 of the biggest attractions are broken and closed. Had that been mentioned at check in we would have saved our money. Please inform your customers what to expect!! read more

I decided to give Sky Zone Columbia another chance, but OMG! the same thing happened again. I bought tickets and, surprise, several attractions were closed, with only the trampolines open. How can they charge full admission when they know many attractions are closed? I have a child with autism who only enjoys the maze and the games around it, but those were also closed. They should post a notice on their website so people can decide whether they still want to buy tickets or not. Also, we waited "forever" for someone to assist us when we tried to buy food, very poor service. There are areas that are very messy and dusty. read more

I had a very disappointing experience at Sky Zone Columbia. On June 18, I purchased two Summer Passes for my kids for $107.48, which were supposed to be valid through August 31. We arrived around 6:45 PM, and the front desk employee scanned our passes and told me they had expired. I explained that I had purchased the Summer Passes just a few weeks earlier and asked if there might be a mistake or a system glitch. He insisted the passes were expired, so I asked to speak with a manager. Unfortunately, the manager was no more helpful. She repeatedly said there was nothing she could do because the system showed the passes as expired. I offered to show my receipt and my purchase confirmation to prove the passes were valid, but she refused to look into it. Instead of trying to verify my purchase or resolve what appeared to be a system error, she simply repeated that I didn't have a valid waiver. What made this experience even worse was how I was treated in front of my two 8-year-old children. My kids know that I teach them to always be honest and tell the truth, and after hearing the employees insist that our passes had expired, they looked at me as if I had lied to them. I ended up having to show them my receipt and purchase confirmation just to reassure them that I had been telling the truth. It was embarrassing and humiliating. When I asked for a refund because they were refusing to honor the passes I had paid for, the manager told me I had "five seconds" before she would call the police. I was shocked. I never became threatening or disruptive--I was simply asking them to verify my purchase and resolve the issue. What hurt the most was that, even though I had proof that I was telling the truth, I had to leave for the sake of my children. I didn't want the situation to escalate in front of them. Instead, I took them home feeling humiliated, after they had watched me be treated as if I were being dishonest despite having my receipt and purchase confirmation. I have never been treated so disrespectfully as a paying customer. Mistakes and system glitches can happen, but what matters is how a business responds. Instead of showing any willingness to investigate the problem or help a customer who had proof of purchase, they chose to dismiss me, embarrass me in front of my children, and threaten to call the police. We left with two disappointed kids and no resolution. I cannot recommend this location based on the way we were treated. read more

Super crowded with kids. But I guess that's expected on a Saturday. Me and hubs were wanting to have some fun and workout jumping on the trampolines. Got the job done but place was a madhouse and not that clean to be honest. Hand sanitizer was nowhere to be found. I'll keep looking for a more adult centric place but I doubt I'll find one. Decent workout and it's fun jumping up and down. read more

This was my first visit to any Sky Zone and this location is great. The staff was very friendly and professional. I saw all of the children enjoying themselves. There are a lot of activities for the children and the adults were also enjoying themselves talking and some were even jumping with their children. It's a great place for a party. The children made new friends. I definitely would recommend this location because it's so close to the mall. I enjoyed watching the families. read more

This was a fun place and my kids enjoyed it! Would recommend for a birthday party or something to do with the kids.

Celebrated my grandson's 7th birthday!!! He had a great time with his close friends & family! The concept of letting someone else provide space for kids to run around is great but there are a few things I'd like to see improved. The amount of kids who can jump on one attraction at a time. Sure they have you to sign a waiver to cover them but there's no one monitoring the side where kids that are taller than some adults are doing back flips and jumping so high they could touch the ceiling. The overhead announcements says NOT TO DO THESE THINGS but there's not enough staff monitoring. Not good with smaller kids. Seating is very limited for parents waiting on kids that are not participating with a party. Restrooms didn't have adequate working soap dispensers. There were two out of the maybe 8 dispensers that contained no soap and then others were broke. You need adequate soap dispensaries for proper hand washing. Overall they try their best here to please everyone. I hope they continue to improve and thrive! read more

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just had our son's 5th birthday here and had a great time ! we had the mega package and our birthday host was Sol. He was very attentive and helpful. The facility was clean and our kids had a great time. The price for the package was very reasonable. we'll be back! read more

Sky Zone Trampoline Park - birthday room! mega package. - Trampoline Parks Near Me - Columbia, Maryland

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Didn't tell us that the were closing half the store for "maintenance" during a birthday party I payed a lot of money for specifically for the ninja warrior area despite talking to them twice that week. Then their manager said he couldn't do a discount it has to go to corporate, and corporate has ignored me repeatively by email. And their phone number mailbox is full, and columbia location won't do anything. Severe disappointment. read more

My son wanted to celebrate his birthday here and overall It was an okay experience. Then again, it wasn't for me, it was for the kids. Checking in is a little chaotic and unorganized but, we managed. They gave us free jumó passes for the inconvenience, which was very thoughtful . The food/concession area was slow as molasses but the food was good. The pizza didn't taste like a box and the slices were a good portion for teenagers. My son and his friends had fun and that's all that matters read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Columbia, Maryland

Staff is rude with no customer service skills, equipment is in disrepair with several sections closed off for several weeks, and overcrowded which makes it unsafe for children under 6. read more

THIS PLACE WILL STEAL FROM YOU!!! No matter what you do - make sure these people are not signing you up for a membership! I visited in May 2023 with my 2 kids and 2 kids that weren't my own. We've never been back. Over the next 4 months, they charged me a membership fee for 4 kids to the tune of $100+ per month -- and they're refusing to give me a refund. I don't plan to rest until I am refunded my $400+ dollars. read more

I wanted to take some time to reflect before I reached out. I had a very disappointing experience at your SkyZone (Columbia) on 9/30. The event space was not set up when I arrived. The host was not available to guide the party, he needed to be prompted to provide any support and was generally not attentive. I have never been more exhausted at the end of a party. The first red flag was that the front desk greeter was the same employee assigned to host our party. There only appeared to be limited staff at SkyZone Columbia on 9/30 and I only saw a supervisor when it was time for me to pay. The shirts for the glow in the dark party were not presented until 45 minutes after the start of the party. Drinks were not regularly provided and I had to request gloves to help with drinks and cake. My guests purchased food and drinks because the host was nowhere to be found. I was embarrassed and scrambling to keep things together. This experience was also terrible advertising for other parents who might consider hosting an event at SkyZone. The staff needs training and more supervision. It was clear that there is a general lack of organization and disregard for guest experience. I'm still in complete disbelief that I was asked to tip after spending hundreds of dollars for a service that I didn't even receive. The one bright spot is that because I worked so hard to supplement the lack of customer service, my daughter didn't notice the deficiencies. So, while I was unable to enjoy, I was at the very least able to protect her experience. read more

I've been here many times before with no problem. Today, my granddaughter accidentally bumped into another child who proceeded to knock her down and, along with his friends began to punch her. We immediately reported the incident to staff and identified the boys in question. Staff spoke to them but took no action. I then went to the manager who spoke to the staff and said he would review the security video. He said he couldn't tell who started it. I said I wanted to review the footage. He returned with the general manager who refused to show me the footage and advised that the kids should just avoid each other. I left and told the manager I would never come to this Skyzone again. Altercations among kids are inevitable. However, this was not the case here. I feel that I should have been shown the footage. I also feel that rather than tasking me with making sure the kids were not in the same area, perhaps the staff who are supposed to be monitoring the play areas do their job instead of standing around talking. read more

Went here as a backup last weekend since the weather was nice and no clue what to do to keep the kids busy. Skyzone anyone? The kids went wild! Lol I don't know what it is about Skyzone but children love it. I have to mentioned it wasn't packed at all and the employees wore mask, and I did see a lot of cleaning. The place smelled like cleaning products. read more

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It's the same cookie cutter birthday destination that has become a common thing in the last 7 years. Slap a different name on it, and a different theme inside of a warehouse and people will flock to it. To me none of these places really stand out, but kids love them, and I understand why. As a kid I wish my mom would've taken me to a warehouse full of kids, and trampolines. As an adult I miss the intimacy of what a birthday party used to be. My wife and I have been to this very location at least 7 times in the last year and a half. Each time for a different childs birthday. Though its not the only place similar to this that we have been to. The best thing about this type of venue is that you don't have to worry about those few guest that want to linger a bit to long, and you don't have to worry about clean up. The staff here is friendly, and very helpful when it comes to assisting, but it just feels so impersonal with the time constraints, and that I'm not a fan of. It's like an assembly line of fun, and when it's over your kids cake is just kicking in, but now their back on your time...lol read more

Great place to bring the kids. Came for a kids birthday party with my 8 year old daughter. They have a great crew of energetic young staff members. I am guessing high school and college by the looks of them. That's probably the only way they can keep up with chaos of the little kids running around. I have not been here for a while so when I came this weekend I noticed they have made some improvements. They still have the trampoline, dodge ball, and basketball but they have added some climbing wall and a some Ninja warrior type of attractions. They have plenty to keep kids entertained for two hours. They Have a small snack bar if you need light refreshment but I didn't go there. For the party I attended they provided pizza and beverages. Typical kid foods that they are up quickly then went back to play time. Over all a great way to spend a Saturday afternoon with my daughter. I would come back again just for a bounce session for her. read more

I am very disappointed with sky zone in Columbia MD I was one time in that place with 4 of my grandchildren, I pay for one time and now they are charging for membership every month. The point is the bad intension of taking advantage for my edge and because I am Hispanic person read more

Trying to keep the kids busy and active during their winter break. Decided to give this place a try for one hour of jumping which for us was MORE than enough time. They had a GREAT time especially the teenagers. So much so he begged me to take him back. I like they offer a good variety of sock size options compared to other places. I think it's best for school age kids (1st grade and older) or when they have developed good jumping and climbing skills. Although I saw several little ones around age 3 from a party group. Couple times I observe them getting stuck in the soft sponge areas after jumping from being to small to climb out of there own. Our teens commented that it has very good spring support for jumping compared to other places they've gone. I noticed that too when they were jumping high in the air at the basketball dunkin area competing with each other. Staff does a good job monitoring the activity especially in the dodgeball game area. He made sure to start a new game when only a handful of people left. No one had to wait long to join in. I left a star off for being pricey compared to other trampoline jump places. No Groupons or promotions offered. Also, didn't like layout which makes it hard to watch the kids when they're in different areas. Basketball jumping is tucked away in one corner while dodgeball is on opposite corner end. Warrior section you have to go down the stairs up another set of stairs in its own area which you can't see anything else from there. Also, food choices is more limited compared to other places pizza, few drinks and candy choices. That's it! This wasn't an issue for us as we always feed the kids before going to these places. However. It would be nice to offer more considering they can get hungry from jumping, sweating, and burning calories plus they offer parties there. read more

We were here for a kid's birthday party (turning 4) and it was a blast! The kids definitely had an amazing time. Even some of the parents (*cough cough me cough*) were able to get in on the excitement. It isn't without a few minor flaws (quality/quantity of the dodgeballs, state of the rest room [deplorable]), but it was overall in great condition and very safe for everyone. I would definitely host a kid's party here myself, and my own kid would probably agree with me. The coordinator we had was friendly and helpful, and she really seemed to make the experience much more enjoyable for the parents. Great time had by all! read more

These guys are making money hand over fist and the facility does not reflect it. There is NO reason they charge so much ($350+ for 60 min of jumping) for a private party and you don't wanna go near men's bathroom because of the smell. The floors in the private party rooms we slippery and in desperate need of a good sweep and mop. This is just poor!! The staffer that was assigned to work my private party was AMAZING. She is the ONLY reason I gave 2-stars (BOTH are for her). read more

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I know most of the reviews here are for parents taking their children however myself and another friend decided to be "kids" for the day.. The check in process went rather smoothly I was able to walk right up and buy a ticket for the jump time I wanted and get a pair of "sky socks". Once we checked in we went to put our things away, be prepared to have change their lockers take quarters, and start our jump experience.. Being my age and a little out of shape I was a bit winded after awhile but it was a lot of fun to jump, bounce off walls and jump into the foam pit! I have noticed that this location has some workout classes and have just free jumping and working up a sweat I can only imagine how intense the workouts are! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Columbia, Maryland

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Jumping and activities wise this place is awesome. No matter how busy the staff has a positive "can do" attitude. The place has plenty of activities for everyone. Because it does get busy (specially on the weekends) It is hard to find a place to park, and to sit, so you may as well just jump. The snack bar is quite limited. If you want a large pizza it does take an hour to arrive from somewhere else and again is hard to find a place to sit so you are better jumping and eating out somewhere else. Your kids will love this place! I highly suggest you schedule your jumping time ahead of time online, and arrive 20 minutes early. Groupon does have great discounts too. read more

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Nice place to have a good time with your children. Plenty of space and my niece had a good time. Downfall was the bathroom, most toilets not flushed so I guess blame the parents and the establishment. Other than that, reasonably priced and a good time was had by all. read more

A great place the whole family can enjoy from the little people (kids) to adults. Also a kool hang out or adventure date night. There are so many activities to choose from! You can do the basic trampoline jumping or take it up a notch with dodge ball. If you wanna be silly can jump in the foam pit or challenge your basketball skills and do all of the dunks you've seen on TV or in video games lol. If you want to embrace your adventurous side try the obstacle course. There's plenty to do and you get a great workout while having fun. Just be prepared for a very loud atmosphere and plenty of people. So if you plan on taking any special needs children or adults just be prepared as the atmosphere can be overwhelming or very stimulating. But they will have a blast beyond that. The prices are pretty decent and by the time you get home child or adult the next thing you will bounce on is the bed lol. This place is very accommodating for everyone and an overall place to have fun. They make sure as I was asked plenty of times or maybe I looked upset??? Hmmmmmm lol. Will definitely be back. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Columbia, Maryland

Your kids and big kids are going to love this place. There's jumping, dodge ball, and walls to climb. However, all I can think about is the amount of germs that must be recycled on every surface. If you want to risk the germs and entertain your inner and outer child, SkyZone is the indoor fun you should order up. Get there early so you can jump when you want. Otherwise you risk having to wait until another jump time opens. Saturday afternoons get pretty busy. Order pizza before you actually want to eat because they order from a pizza restaurant outside of the store which must deliver it there. I went for one slice and was told they didn't have anymore at the time. The employees are helpful but seem overwhelmed. There are so many people! Also, there is really no check out procedure or security at the door to make sure no one leaves with the wrong child. Maybe it's the mother and teacher and me, but all I could think about were all the risks while my children enjoyed themselves silly and sweaty. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Columbia, Maryland

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This is the most unorganized waste of money I have seen in a long time. Everything is a free for all with people sitting and chatting on the attractions, saw a few kids with shoes on while on the trampolines, and not a worker in sight. Yet, there are 4 employees standing around behind the party desk while everything else is unregulated chaos. Bathrooms are dirty and concessions were slow and out of stock of almost everything. No bottled water and not allowed to give out fountain ice water. So many better places to spend your money and entertain the kids. read more

Yesterday evening my son was physically assaulted by another boy. It started where the boy told my son that he couldn't play soccer (meaning, he wasn't good at it), and really wanted the ball in the dodgeball area. Instead of asking nicely, he tried to bully his way to get it. My son told him to "get a life," and then the boy pushed him. My son pushed back in self-defense, but the boy took it to another level. He threw my son on the ground, got on top of him, and starting wailing punches on him. He has a bruise on his eye and neck even. My goodness! No staff were present, as they never are. They are all in the front and snack bar are doing nothing. They do NOTHING to help kids on the floor. This is not the first encounter here, though the first physical one. They claim, after viewing the video they would not let us see, that they see both boys were pushing each other. Of course they were, as my son was trying to defend himself. Nothing was done. No consequences. The boy did apologize, and all was forgiven, but this facility takes no fault for not having someone present in that area. You HAVE TO stay with your children when they play. That was my fault. They have had other kids say things to them, but again, never physical. My son has never been in a fight in his life! Now we will be signing him up for martial arts classes, but not to bully others, to defend himself (as he should be able to do so!). We do not condone violence, but do believe in protecting yourself from harm. Shame on me for now being there, true. Shame on them for not banning this kid (at least temporarily). This facility has really gone down in the last couple of years. The staff is rude and not present. The equipment is falling apart. We will not be back. Lesson learned on our end. read more

The kids enjoyed the facility. DO NOT use your credit card at this place. It was a one time visit but they signed me up for a membership and charged my card for over $100 for two months. Between my card holder and contacting them I was able to cancel the membership that I was not aware of scam and it read more

Nice set up & staff. Love the ninja warrior concept. Plenty to do & very spacious. Not appealing to teens much but the little ones enjoyed it. Great party set up as well. Plan to return. read more

Hey I was wondering why did you guys bring down the wall where you run and get up there me and my bf loved it and now it's got brought down

Horrible company. Will not honor gift card from 2 years ago. Bathroom was filthy also read more

So much fun here! Went for a adult party had a blast! I am not for sure of the pricing because I went as a guest. I do know that for parties they block a hour off for jumping and the other hour for cake. You have to purchase socks from them to participate. A special gift from them for the guest of the party was shirts and a free hour for in the future. One sucky thing about them is their iPads that you sign consents on always freeze and are dirty. Get their early to avoid technology issues! This is best for kids!!! I was there out of breathe lol read more

So we got invited to a birthday party at SkyZone. I never did get a response when I emailed SkyZone after my first not great experience. I was there today as a guest of a wonderful 6 year old's birthday party. My friend paid for the "super" package for the 12 or so children. Our dedicated party "host" seemed overwhelmed and not interested in taking care of our little party goers. She left the ice cream on a shelf while she checked people in, instead of getting someone to put it in the freezer. We went to speak to a manager named Amanda at least twice because of the lack of service. She was nice enough but didn't seem too concerned about the multiple things that kept going wrong due to a lack of service. The "host" stood about 10 feet away from our precious 4-6 year olds and explained the rules to them. No one could hear her. She told us where we would be and then disappeared. No one heard her say that either so we all ended up all over. We were left to try to find our private party area where all kinds of people were coming and going. When we went to speak to the manager again, our party host was nowhere to be found. Some guests were rudely told they could not jump instead of being directed to where they needed to go. It was a bad experience and embarrassing for my friend. After another manager stepped in we were able to round up the party goers into our dedicated area. Despite having a court monitor, other kids kept invading our court. We had to continually point them out to the court monitor. Would it have been so difficult to post a sign "Private Party" to avoid the confusion. We adjourned to the party room where we were rushed in and out. As we were opening presents one SkyZone employee was swinging the picnic tables around to clean them, nearly knocking over some of the smaller kids. The next party walked in while we were still there. It was very disorganized and chaotic. The managers barely apologized. They just seemed annoyed that we were trying to keep things on track and in accordance with the "super" party package. Lastly, they forgot to serve our ice cream. We had to request it from the freezer. By the time it was retrieved, the party was over and most people had left. I think it would have been nice if the managers had taken a more proactive role in offering better customer service. The kids had a great time but I felt horrible for my friend. She just wanted what she had been promised when she booked the party. Over-promising and severely under-delivering is no way to do business. It makes me sad that my friend didn't get to fully enjoy the party, especially for the amount she paid. At no point was a discount offered, nor did anyone there take action to ensure things were running smoothly. Instead, we had to go to the managers over and over as things went wrong. Luckily my friend and the other parents rallied to keep the party fun and all the kids enjoyed themselves. At least four times kids from other parties were in our private area without the required wristband. Why was there no sign to tell people there was a private party? Why did the employees not immediately take care of problems as they happened? Why did the employees not seek help from the managers when things got out of hand? The concept of SkyZone is so good and people want this place to be successful. I myself want to love this place but it just keeps letting me down. One has to wonder if the level of service is so low because there is nothing else like this place around. Maybe if a similar business were to enter this market, then they might show more interest in their customers? My guess is that they just don't care to develop loyal customers because at this moment they don't have to. It's a shame because despite the bad experiences I'd had already, I still wanted to have at least one great experience. Delete Flag this conversation read more

Took my princess here on a Tuesday for toddler time from 930a-11a. Made reservations online a few days in advance, and went to check in when the day came. Something that bothered me to no end, they don't have a number you can call where anyone will answer, but a number you can text... Tuesday comes and we get there. Asked if they did a military discount, girl says yes, never applies it to the socks you have to buy, but are reusable. Never asked if we wanted to get the difference back, and overall seemed like she didn't want to be there. Okay, fine. Get situated, socks on, stickers on, alright let's do this. They have two sides open and the foam pit. Took my toddler, under two, to the side with no kids at the moment, and she was having fun playing with foam dodgeball balls. Over comes children whose parents don't pay them one mind, who continue to snatch the ball from my toddler, until I walked out and started collecting and keeping some of the balls for when she wanted one. I think it's great there's a toddler time, but I feel there should be a section for the smaller children. They surely had the staff to add another court. She kept getting double bounced, snatched from, and almost pushed over by these children whose mom you couldn't ever find. Doubt we'll be back anytime soon. read more