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Flagstaff, AZ

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Ski Haus

4.5 (184 reviews)
Closed • 10:00 am - 5:00 pm
Updated 2 months ago

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Reviews With Photos

Sticker
Greg B.

Josh B. Thanks for the follow-up. I agree that Jessaya (sorry if I'm spelling his name wrong) was awesome! He went above and beyond and really helped us out with my son's challenges finding a boot that fit. We had been to two other local ski places before going to Ski Haus and none of them had a wide boot rental to accommodate him so I definitely have to give Ski Haus and Jessaya props! Here's what lost you stars...just some constructive feedback. In response to your insurance explanation...I'm sure the other local ski rental places we went to also have insurance challenges related to COVID and none of them had any restrictions on trying on boots. That puts you at a competitive disadvantage. I don't understand why the insurance company views the COVID liability differently if my wife had stepped outside, put on the boots and then brought them back inside if they didn't fit. Everyone was wearing a mask and she wasn't asking for any assistance from your staff to put the boot on. We were told we could swap them out if they didn't fit, we just couldn't try them on right there and then...I just struggled with the logic. I'm cracking up at your word choice to characterize my experience..."heartbreak and distress". Josh we're not dating...it's just a rental relationship buddy! I appreciate your passion though! Why did I take the sticker? So I'd have a visual aid for the creepy part of our experience. It's a great story! Look...you appear to have a good business with knowledgeable, helpful staff. I guess my parting comment to you would be that if you want to have a successful, sustainable business then it's important in these challenging times to have some self awareness that diversity is important. I think that as a society that we've sometimes forgotten that diversity also means diversity of thought and opinion. Self awareness of this will allow you to cater to the broadest customer base possible. You run the risk of alienating some customers once you inject politics or ideology into the customer experience. Not everyone is going to agree with some of the presuppositions it appears you and/or your staff is endorsing or the narratives that go along with them. There's a time and a place for everything...just something to be mindful of if you're trying to create an excellent customer experience. Best of luck to you, happy holidays and new year!

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Reviews are largely positive. People highlight the knowledgeable and helpful staff, personalized gear recommendations, and efficient service. Pricing is often seen as better value than at the mountain.

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13 years ago

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16 years ago

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13 years ago

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12 years ago

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12 years ago

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14 years ago

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8 years ago

Business owner information

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Josh B.

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15 years ago

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11 years ago

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13 years ago

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5 years ago

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15 years ago

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11 years ago

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13 years ago

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12 years ago

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13 years ago

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15 years ago

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15 years ago

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9 years ago

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9 years ago

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9 years ago

Curtis was super helpful and got me and my friends set up with rentals quickly and easily if recommend ski haus to anyone!

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9 years ago

I didn't know anything when coming in and left feeling like I knew what I am doing! Curtus definitely made the difference!

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7 years ago

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14 years ago

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11 years ago

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11 years ago

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10 years ago

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10 years ago

Fixed by board for free because I met a coworker at Snowbowl. These guys are legends!

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10 years ago

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8 years ago

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14 years ago

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11 years ago

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10 years ago

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10 years ago

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10 years ago

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7 years ago

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Review Highlights - Ski Haus

“If you're anywhere in Arizona and need gear that's set up right for Snowbowl, do yourself a favor and go here.”

Mentioned in 21 reviews

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Aspen Sports - Ski gear

Aspen Sports

4.0(21 reviews)
0.6 mi
•$$$

Yes, I am overweight and yes, I was looking for hiking gear, because why can't an overweight person…read morestart hiking/working out without the proper equipment? We swung in here to check out their selection during our stay in Flagstaff yesterday; I was looking for a new water bladder and even though I didn't find one that I could use for the pack I was using at the time, I really loved how they have a hand washing rig set up at the front of their store & they asked us to wash our hands before fully entering. Of course we took delight in this (simple, yet effective!) system since it was (just) a bucket, with an attached pump that you step on which pumps water out through a copper spigot. The only thing that was a lil hard to do was getting the soap dispenser to pump out soap since it's one you stick on a bathroom wall, and this was on a grid so you kinda had to squeeze the grid and the soap dispenser to make it work - but it worked! The selection of camping/hiking accessories and necessities were great - they have many different kinds of water bladders, clips, sleeping bags, light pullovers, some sling bags, sandals, backpacks, etc. The upstairs was a skateboard area which also made this shop more unique as it catered to more than just the camping & hiking public! The selection of boards, trucks, and also the colorful wall of frisbees really made it great to include these kinds of sports inside a mostly-geared-towards-camping/hiker shop!

Rich was super friendly and did not try to pressure any sales and made helpful suggestions. The…read morestore has a good amount of variety considering its size. I was trying on boots, but they have clothing and a large selection of skateboards.

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Ski Haus - outdoorgear - Updated November 2026

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