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    Rack Room Shoes

    3.2 (9 reviews)
    ModerateShoe Stores
    Closed 11:00 am - 6:00 pm
    Updated 1 week ago

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    Eric S.

    Great place to grab some shoes in Flagstaff. I am the type that will buy shoes once every few years after my shoes have completely disintegrated. I like a great pair of shoes at a great price and this seems to be the place that has what I am looking for. The store has lots of options and most importantly they have my size in stock always. On this trip they were running (no pun intended) a buy on get one 50% off sale. The only downfall is there was only a employee or two so if you need help with sizing or questions you may have a tough time trying to find help. Long gone are the days where there was a "expert shoe-salesman/woman" on the floor helping you size and find the best shoe for your needs. I found my pair right away and made my way up the register. I was impressed by the cashier. He was very friendly and since I have a background in retail I am pretty tune to how they should perform behind the counter. He was top notch and asked all of the right questions and let me know that even though I did not find another pair of shoes for my 50% off pair I could come back by end of day to get the discount. Overall it was a good shoe buying experience.

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    Ask the Community - Rack Room Shoes

    Kohl's

    Kohl's

    2.5(22 reviews)
    5.6 mi
    $$

    As far as what is being sold here I would give 5 stars because I love Kohl's. Three stars is a…read morereflection of the customer service. I was staying one night in Flagstaff on a drive from California to Tennessee. I needed pants as the ones I had ripped the night before. We went to Kohl's shortly after they opened and needed to make it a quick stop before we drove 8+ hours to our next stop. Upon entering the store I found the women's department easy enough but at first could only find the section for Levi jeans. In the Levi's area I found a pair of Lauren Conrad pants but couldn't find the area where those came from. I love the Lauren Conrad collection so it is where I wanted my pants from. After wandering the women's section with no luck I had to venture pretty far across the store before I finally found an associate. She pointed me to the right section. I picked out two pants to try on and within two or three minutes I was ready to go. I went towards the check out counter. The women who had guided me to the Lauren Conrad section told me to line up and the one associate on the register would assist me when she was done with another guest. My husband commented to me that the guest she was helping had been trying to make a return the entire time we had been there. At this point at least 10 minutes. While we waited the cashier eventually had to call for a supervisor or manager to complete the return. Again, we were told keep standing in line and the one cashier will help us when she's done. At this point we have encountered two other employees but neither one jumped on a register to help us leave quicker and give us a better experience by prioritizing our time over go backs and whatever else they were doing. Finally, it's our turn at the register. It turns out one of the pairs of pants I picked out didn't have a tag. The cashier was kind enough to ask if we were in a rush and I said that yes, we were since we had a very long drive ahead of us. She said she would have to call someone for help with the pants. Had we been helped by another associate when we first got in line waiting for the price tag assistance would have been fine. But, due to how long we had to wait because they insisted on keeping one person on the register we had to then pass on the second pair of pants and leave. I hope in the future they can consider prioritizing guests over other duties.

    The manager, Karen, is the rudest , worst person I've ever dealt with in service . I canceled my…read moreKohl's card I had since 2003. Kohl's overall is terrible now as they manipulate you into opening a visa credit card and cancel your kohls card . Karen charged over to the register and deleted all my discounts because I wouldn't open that credit card account . I left 300 dollars worth of clothes on the counter because I refused to use my own credit card which would yield none of my discounts . They're pulling a racket !

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    Kohl's - I like where these are going...it's 5 o'clock somewhere!

    I like where these are going...it's 5 o'clock somewhere!

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    Rack Room Shoes - shoes - Updated May 2026

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