Very dissatisfied with every aspect of this company. Their…read morepool closing technicians are extremely rude and arrogant. They didn't think twice about insulting me and using profanity. On my property no less. Their in store employees at best have basic pool knowledge and couldn't provide me with simple instructions about the pool closing process. I was supposed to get a call from their scheduling department within 24 hours of being in the store. It is now 84 hours and counting without a call. Judging by my horrible experience with this company I have no idea how they've managed to stay in business this long. My money will henceforth be spent elsewhere.

They are very helpful and knowledgeable. Next time I go I have to get the name of the guy who…read morealways helps me out. He goes above and beyond.

Besides building perhaps the best pools on Long Island, their service is unrivaled. From replacing…read moremy liner to even the smallest repair, they are prompt and provide the highest level of service I have ever seen. Recommend 100% for service and to build your dream pool.

Have been dealing with swim king for 20 years. Always a great experience. Dieter was terrific with…read morehis advice and service. Wonderful experience highly recommend this place

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

A very professional company, from Kevin, their amazing sales person, to Margaret who arranges…read morepermits and scheduling of the pool build, I highly recommend Arthur Edwards Pools.

Salesman came right out and we knew with COVID that things might get a little crazy. Paid deposit…read moreand told would get on the schedule when things become available. Which ended up being fall of 2020. We decided to not open the pool before the winter and push it off till spring. During building process never communicated when people would show up. Excavating showed up without knowledge to dig hole. Same thing happened through whole process. People would just show up with Arthur Edwards project manager showing up when wanted payments. Then when opened pool in spring cleaning crew had to be called back twice, liner also was not installed properly that actual company that produces it had to show up to stretch it properly. Never got demo of how everything worked and called twice. And recently ran into issue with permits expiring because they used there email address. When called to discuss was told sorry to bad. No ownership, asked to speak to the owner and he does not take calls. He was in Florida. I was told "If want to write a letter and mail it to the office they will make sure he gets it, BUT not sure he will respond or even read it ". That was Manager that told me that. No responsibility to customers. Seriously think hard if want to use a company that the owner is not accessable

Highly recommend! Long Island Pool and Patio were great from start to finish. They have a great…read moreshowroom with many pools on display outdoors. This was helpful in choosing pool liner and patio colors. We had a brand new pool installed in 2021. They turned our backyard into a paradise. The whole process was completely smooth and hassle-free (from dig, build, leveling, patio, slide, fire-pit, and waterfall installation. The communication on this project was excellent. I never felt unsure of what was happening and what to expect. Every single person that worked on the project was hardworking, knowledgeable, and professional. As a side benefit, we also found everyone to be friendly and very willing to give advice and recommendations. We appreciated this because we are new to pool ownership. They use a software called Basecamp to manage the project with all pictures, files, and people working on the project. This keeps things so organized. We had just a few items in a final punch list and those were handled in a timely fashion. Extra shoutout to John Burns who helped us with our beautiful patio and landscaping suggestions. You will not be disappointed. Thank you to Michael and Joseph Dominici - you two are pool gurus, your knowledge and experience show through everything you do and with everyone you work with. Donna, thank you for taking care of the permits and keeping everything on track, and quickly replying to any questions we had! Tom Chalmers, thank you for doing a great job and sharing your expertise. THANK YOU TO ALL! We will always recommend you to our family and friends looking to get a pool.

Couldn't be happier with our pool! Got several estimates, but Long Island Pool and Patio offered…read morethe best completely customized package to meet our needs. Completed on time, customized the way we wanted. The software they use allows you to have a direct line of communication with virtually hourly updates. Billy was on top of every single detail. Highly recommend Long Island Pool and Patio!

They are amazing!!! They come when they saw they are coming. Very professional and friendly.read more

We were given there contact info through Angis list and made an appointment for the to give us an…read moreestimate. They didnt show and I called and was told they were in a meeting and would come the next day. They showed up and promised and estimate later that day.No word-i called the next day and they promised they would get back to me right away--no call, no word.They do not answer my calls and i have left many messages--super unprofessional and not trustworthy--DO NOT USE THEM

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Gonna keep this short and sweet this guy is extremely unprofessional. He did a no show two times in…read morea row before a family party. Still haven't received an answer although I am definitely taking my business elsewhere. Strongly advise to spend your money elsewhere if you want fast and honest

Russ has kept my old hot tub going for the last several years. He is very knowledgeable and finds…read morethe most cost effective way to resolve the issue. I had others in the spa industry take advantage and I am grateful that I found someone I trust.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I have a few problems with them. On June 7th, they opened my pool and encountered major plumbing…read moreissues with the pump. We received two estimates from them and chose the more expensive option to fix all the problems they identified, but they never completed the repairs. Overall, our experience with the company has been very disappointing. I posted a review on their website on 6/14, and they replied saying they did what they could because we mentioned our tight finances. That's not true; we had two estimates from them and agreed to do the job. They also deleted my review. Very disappointing. I will not recommend this company to anyone.

A number of things.. ethics being the first. Quoting a bill…read morefor ghost parts to boost the cost to use material for other projects ? Not ok. Not providing a breakdown of the quote, hiding discrepancies? Not ok. Being hateful and rude when called out to view the paper work they are hiding ? No ok.. Do not allow Scott to blindly lead you on.. question the bill and materials as well as seeing them .. fair warning to those that don't .