*********WARNING*************************
** DO NOT USE THIS COMPANY **
To start, We got our pool done with this company a year ago. After all the construction was finished, we were pleased. We had them come back at the start of the summer to open our pool, about $500. We recently noticed our control panel was not working, some of the functions were not properly functioning. We called for service, and they said a specific day and gave us a time frame. They DID NOT come on this day, whatsoever. Infact, when we called they said there was a lot of work, and they couldn't come that day. Fine, they scheduled another day and time. ONCE AGAIN DID NOT SHOW. Keep in mind i take off from work, and they don't have the audacity to call and let me know they wont be making it. Instead i wait for hours, and they do not show. FINALLY, 3 months after the original call, now close to the end of the summer, they show unexpectedly. No warning call, just show up.
I had gotten my driveway completely re-done the day before. I mean COMPLETELY re-done. a $12,500 project, with masonry, new asphalt, everything. ALL OF OUR CARS ARE IN THE STREET. Not one car was in the driveway, as well as a sign that stated new masonry, and caution tape against the ground. THE WORKER PULLS INTO OUR DRIVEWAY AND PARKS.
Are you kidding me? What was your first clue that you should pull in? Wasn't it obvious our cars were in the street for a reason? you don't see the roll of caution tape on the ground?
This pissed me off tremendously. Since when does a service worker pull into your driveway anyway? Let alone a time like this. The guy was here for 10-15 mins tops. I was actually surprised it took this short amount of time, considering it took 3 MONTHS to get here, and made it sound like it was too big of a job to squeeze into a busy schedule. I was PISSED about my driveway, but still very respectful, as i didn't even mention it to him on his way out to his car.
Then he gives me the bill.
CHARGED FOR A FULL HOUR OF WORK, $150.
Are you kidding me? The man was here for maybe 20 Minutes, including pulling into the driveway, walking to the backyard, and writing up the bill. No more than 10 mins of actual work.
We called to complain about to ridiculous charge, and they said " WE DID YOU A FAVOR" by replacing the item, that was UNDER WARRANTY.
We vow to never give this company another cent, and you shouldn't either. They are unethical, rude, and judging by the guy who pulled into my driveway, completely idiotic.
*************************** DO NOT USE THIS COMPANY ************************************************
*** THERE ARE PLENTY OF OTHER AMAZING POOL COMPANIES ON LONG ISLAND ***
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