I have purchased two Hot Tubs myself+ my parents, + several for clients over the last 30 years…read more I recently needed help on a warranty claim on a 2012 BGE and Krista was able to help me within the hour. Joe was always been great and my recent purchase & installation went great we love the hot tub thanks again Krista

I have my second hot tub from Oceanspray. I went back the second time because the service was…read morealways so good. That's most important to me. The pandemic was rough on everyone and things got a little shaky, to be honest. That may account for some reviews on this page. HOWEVER, now that Christine is in charge of service, they are the company I was counting on them to be. She returns calls and more importantly, she listens! Paul is one of the techs, and he is wonderful. Also, if I can't be here, they just come and fix what needs to be fixed.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

I wish I had seen this when I originally looked to work with Bud Handel, the owner, but he did the…read morework under East End Wine Cellars so I didn't see the reviews. He took money from me, agreed to do work, did minimal prep, and then ghosted me. I've been trying to get answers and responses since November without responding to email, VM, or text. Do not trust this guy. Seems nice, but he's a crook. I am pursuing action from all avenues now, but I'm posting this so no one else gets screwed. He's also not licensed as I found out from Suffolk County. DO NOT DO BUSINESS WITH THEM OR ANY OF BUD HANDEL'S other companies.

Don't use these guys. Last year they set my tub on fire, these year they just never showed up and…read moreNow my hot tub is filled with leaves and God knows what else.

Just completed a season of outstanding over-the-top service! From opening our pool in April through…read moreclosing we experienced superb service! M and M Pools maintained our pool for a completely no hassle carefree summer season - Always on schedule and always available. JP and his team have to be the most consistent reliable people in the swimming pool business! -Steve G.

This is the worst pool maintenance company out there. They would not answer your emails or calls…read morebecause they overextend themselves and won't have time for you. They will also double charge you for the subpar services they offer. They've just charged my credit card again even though I've emailed up a week ago to cancel the service! Most weeks they'd show up literally for 1 min to just check the chemicals levels and clean out the filters. I believe I've only seen them vacuuming the pool once when it was opened and we're in the middle of July now. While the guys who come in a great, the company is severely mismanaged and don't deserve to be in business with this level of service. I would shop elsewhere.

Maria, East Quogue I…read morehave been Prestige Swimming Pools customer since 2013. The staff is very friendly, professional and always willing to resolve the problem if there is any. I would highly recommend this company to anyone.

Prestige agreed to install a loop loc cover on my residential pool…read more I received lack of response and a cavalier attitude about scheduling the job. I finally go ahold of the owner, Joe on the phone. I asked him if he still wanted the job or get out of it. He said that I was "being a jerk". I told him to forget it, he's out. Of all people...this is the owner.

Islandia Pools is an absolutely amazing company. Every employee from the office to the techs have…read morebeen a pleasure to work with. They are kind, professional and patient. From day one I have been extremely satisfied with their level of customer service. I highly recommend Islandia Pools.

While they did a reasonable job in cleaning and maintaining my pool last summer, they charge way…read moremore than most other pool service companies in the area. They also overcharged me for an inadequate pool cover and were very arrogant when I questioned them. Would not recommend or ever use them again. Reply to owner's response: I did not choose the pool cover. As a new pool owner I asked them for the best cover and they provided an inferior one. They charged me $3625 for the cover which sells for $1800 to $2100 from reputable, licensed and insured service companies in the area. Their invoice only stated pool cover and did not detail the type or model number.

I bought my tub back in July of 2023…read more The sale and everything related went fine. The only thing that bothers me 27 months post sale is the customer service. In over two years and they never reached out once just to check in. A period phone call asking if everything is ok, any problems or issues would be great. Seems like once the sale was complete, they really didn't care. Kind of sad because keeping up customer relations is very important to me.

Sonny is the best!!!! We switched from a bromine spa to salt water and it's a game changer...we…read morewill be purchasing a swim spa in the next few years!!'n

Very unprofessional company at every level. Do not use them. They are not able to respond on time…read moreand when it comes to issues of safety in their construction and management they are dangerous,

Ok, I would use them for my pool but for this. I live with the 1% in the Hamptons. I have lived…read morehere for 50 years. I coached little league with a Tortorella, A very nice guy. They service my fancy summer neighbors in our part of farm country still left in the Hamptons So here is my beef, and why I would never hire them to work on my pool. Rudeness. Tons of trucks, too many come up my common drive to service my neighbors. Nobody pulls a 'uie" in my driveway except Tortorella's lil Toyota pickups. Big trucks back down the drive or negotiate how to trun around without imposing on my life. UPS trucks, concrete trucks , lawn, propane ,waste, lumber, tennis, oil ...all sorts of trucks back down the drive. We are quiet peaceful private people and the last thing I want is a circus of trucks pulling into my driveway to pull a u-turn in my tucked away drive way. The dogs go nuts and the peace is ruined. Thats my beef.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

I have been coming to this Leslie's for years. They used to have a great manager working there, but…read morehis replacement, the bearded guy with the glasses, is obnoxious to me every time I go in there. He is the pool store equivalent of the Simpsons' Comic Book Store Guy. It's gotten to the point where I only go in to buy shock and get out. Today, he scolded me for opening a box of shock packets to count them before purchase (something he has told me to do in the past). Despite the fact that the next nearest pool supply place is 25 mins away, I will not be going back here again.

I cannot say enough good things about Danny! He was so knowledgeable and so helpful. I was having a…read moreproblem with my pool; cloudy water. A pool company advised me (over the phone) to use flocculent, even though they treated it with floc two days ago. I showed Danny pictures and gave him some background info. He gave me great advice and told me step by step what to do, needless to say almost 12 hours later and my pool is clearing up! Thank you Danny, you are awesome, and I truly appreciate the time and attention you gave me today! *update: the pool is completely clear! Thank you Danny, you are now my go to whenever I'm having pool issues!