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Leslie's Pool Supplies

4.0 (3 reviews)

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3 years ago

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Ocean Spray Hot Tubs & Saunas

Ocean Spray Hot Tubs & Saunas

(8 reviews)

$$

I have my second hot tub from Oceanspray. I went back the second time because the service was…read morealways so good. That's most important to me. The pandemic was rough on everyone and things got a little shaky, to be honest. That may account for some reviews on this page. HOWEVER, now that Christine is in charge of service, they are the company I was counting on them to be. She returns calls and more importantly, she listens! Paul is one of the techs, and he is wonderful. Also, if I can't be here, they just come and fix what needs to be fixed.

Buyers beware! We purchased a Hot Springs sauna from ocean spray a year and a half ago. It has…read moremajor internal defects and leak issues even though we take extremely good care of it. We use it a couple times a week, only my husband and myself -no children, no guests, nothing. The tub has cracks and leaks throughout. They have been extremely difficult in responding for repairs. We've had to wait two weeks at a time for a technician who comes without proper tools and equipment and then we have to schedule follow ups that take weeks at a time. Hot tubs are not supposed to crack within a year! We were told the tub would last 10-15 years. We are now meant to be scheduled for the hot tub to be taken back to the Hamptons for diagnostics and we have to wait another week to even schedule that! We have taken extremely good care of our tub and yet here were are only 18 months later and will likely have to wait through 8-10 months of stress, headaches, paperwork, phone tag and two-week later appointments to even have a functional tub. It is very disheartening and I would strongly recommend avoiding Hot Springs and Ocean Spray.

Leslie's Pool Supplies - hottubandpool - Updated May 2026

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