TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Fantastic experience with sales, billing, and customer service! I love working with a locally…read morebased company, and the attention to detail given in the entire customer experience is appreciated. Rock solid - consistent and dependable. GO SAIL!

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

Nora is the best! Moving to Xfinity from AT&T took forever. First, Xfinity kept rendering an error…read morewhen I tried to create an account. Then, I accidentally ported over the incorrect number! Nora put in hours of work to make sure that I was taken care of. She has an incredible demeanor, was able to escalate when needed, and kept me informed every step of the way. She gained my trust, and I am incredibly lucky that she was there to help me move onto Xfinity. I hope that they can hire another person like her!

I had a great experience at the Xfinity store on El Camino Real, and that was entirely because of…read moreNora. She helped my cousin and me add a new phone line and get set up with two iPhone 17 Pro Max devices, and she made the whole process smooth from start to finish. Nora was friendly, knowledgeable, and patient -- she took the time to answer all of our questions and made sure everything was set up correctly before we walked out. That level of care and professionalism is hard to come by, and it makes a real difference. If you visit this location, I'd recommend asking for Nora. She turned what could have been a tedious process into a genuinely easy and pleasant experience.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

The agent was helpful however it took a long time because the issue is complex.Apparently my phone…read morewas compromised and lines were added to my bill.

I previously ordered an Iphone 18, hoping to pick it up easily. I came to pick up my order at this…read morelocation, as I was directed to do so in my email. When I arrived, they told me that the order was not there because the order said that the address was 222 and their address was 223. This location clearly has the starting numbers of 222. They then proceeded to take about an hour arguing and trying to figure it out. This could have been resolved quickly if they called the actual Verizon. The store manager was being rude about it and made it a bigger problem which included more staff members.They ended up giving the phone after around two hours. However, the story did not end there. Two days after this incident, we recieved a call from this location. They called us and claimed that the phone given to us was a "demo" phone. They claimed that this phone was meant to be only showcased on the wall for people to see when they arrive. The day after I recieved the call about receiving a so called- "demo phone," I drove all the way back to the store to trade the phone. As I arrived, they brought out the "new phone" and attempted to give me a phone that clearly has been used. The phone they tried to give me was dirty which was super upsetting. At this point, I had to argue heavily for them to give back my "demo" phone. This phone that they claimed was a demo phone turned out to be a new phone, eligible for purchase. As I was dealing with these employees, I called Verizon Support to report the situation. Verizon Support proceeded to ask why the manager and worker at this location were doing this. The Verizon Support actually yelled at them saying that they are not allowed to do what they were doing. The manager I have been dealing with went completely silent when dealing with Verizon Support and started stuttering when confronted with the truth. I did eventually argue for the phone back which they took back into the storage unit which still contained my information. I however demanded for my phone back and left this store. I can confidently say that this was the worst customer service experience I have ever had. I reported it to Verizon, and double checked to confirm that the phone I have is legit. These workers were trying to scam their customers. Their "way to make commission" was an attempt to cancel the online order by claiming that the phone I have recieved was a demo. To be honest I will never go back to this store after that experience. The manager and workers were extremely rude and unhelpful. In addition, they lied straight to my face. If I could, I would rate this 0 stars but that is not possible. I hope this helps those that were planning to head to this location. This is not an official Verizon store but a retailer called Victra. On the bright side, I'm happy to say that this incident was reported to the higher ups of Verizon.

Update: I received a very helpful response from the company. The issue has been resolved and they…read morehave credited my account for the lapse in service. Though I was disappointed with the handling of things at first, I really did apprecate the efforts that followed my review. Thank you to the team for taking care of things.

We've had Etheric for about a year. It is perfect. We are in Saratoga on a street that nobody…read moreservices. Most choose Starlink. We didn't. We have line of sight to Etheric point of presence, and get consistent 350+ down/200+up. They are very professional, yet friendly and personal. Same price (+/-) as Elon. We are VERY happy.

Our company has been a Cross Link customer from practically their beginning over 20 years ago…read more Their internet speed is fast, the internet phones work very well, pricing is fair, response to service issues or questions when necessary is very prompt and when you call to speak with someone you reach a person who can help you.

Can't say enough good things about Crosslink, their service and team are by far one of the better…read morevendors in the Bay Area for the services offered. Anytime there is an issue, Clark and his team are just a phone call/email away. Its so hard to find good service these days...you wont be disappointed with Crosslinks! We currently have all our internet/wifi and phone system with them. Being a busy small business ourselves, its imperative to have our wifi and phones in good working condition...we have yet to have any issues with Crosslinks!

Great Until they sent out a service guy last week to,replace the old router with the new Ero…read moreunits. Worked for awhile then didn't the did , then didn't worked. All cameras were on and off again as well as internet. Thought Xfinity was bad!!! Now I was told That the next guy will charge $75.00/hourto set it all back to the older stuff that worked perfect.

Faster fiber optic signal and more reliable than ATT and Verizon, at the same price with no…read morecontract. A few days ago, I accidentally cut the cable that runs through my garage. When called customer service, the rep picked up without any wait time, spoke clear English, and quickly scheduled a visit first thing the next morning. The repair tech was punctual, friendly and professional. He replaced the cable quickly at no charge, even though it was clearly my fault. No delays, no hassles, no drama. 10/10 recommend!