TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Trash service and reliability. Terrible sales, billing and customer service. They're thieves and I…read morehope this business goes under.

Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

What a ridiculously negative experience. I'll certainly not be coming back and recommend you…read moreconsider alternate locations for your shopping experience. I walked in to purchase the latest and greatest Samsung phone, the Samsung S26 Ultra phone with extended storage, a $1500 phone, and possibly a matching Samsung watch between $400 and $700. That's over a $2,000 purchase. It also would have essentially resulted in a 3 year service agreement. I left canceling the order while another frustrated customer waited during my mess of a shopping experience -- the manager (at least she said she's the manager*) and sales rep, arguing with me about my sharing my perception of the service they provided me. As I reflect on the experience, I wonder if the rep and manager purposefully treated me poorly because they don't make money on these types of sales and just wanted to get out of there and go home...or something like that. Anyhow Cristina, the sales representative, seemed inconvenienced and annoyed from the start when I walked in about fifteen minutes before they closed. Her answers to my questions were curt and barely one sentence responses. Even her information regarding the comparison of my current Samsung Watch to the new Samsung8 was about one sentence based on her looking at a Google search on her phone. My same search provide at least a couple paragraphs explaining the differences with much more helpful information. Overall, I found the experience very dissatisfying, negative and disappointing. I own a small business in the area with about ten lines with Verizon and was amazed that the level of service I received was so rude and inconsiderate. Towards the end, the manager, Kaitlin, started to speak to me in a threatening manner, suggesting I grabbed Cristina's arm. I did not grab anybody's arm. If anybody at Verizon, or the owners of the store, read this review and go back to watch the video I would appreciate them coaching the staff on how to interact with customers and provide a very basic level, if not higher level of service to what is hopefully a relatively high value customer. Threatening customers is no way to grow a business. * Kaitlin, who said she's the manager, was looking at her phone virtually the whole time I was in the store. I find it hard to believe that she's actually the manager. Either way, her manager or the owner of the store, should probably take a look at this experience which happened at about 7:50-8:15 pm on Friday, May 8th and follow up with a discussion with the two of these people.

This is my first negative review on Yelp, in a very long time. :(…read more I went into this store on May 14th, to address issues that my mother had with receiving and hearing calls on her phone. The sales rep that assisted me, was really good at pitching the sales promotion of the day and got me to agree to trade in my mother and father's phones for new iPhones, on the basis that I'd be getting a promotion credit of $800+ or so, spread out over 36 months (~$23.33/month). So, that day, I paid off the remaining payments on my parents' old phones, and paid the taxes for the new phones. The next day, May 15, Verizon launched its red hot promotion deal where one could trade in their current iphone for a new iPhone with credit value of $1000+, ~$27.77/month and ~$33.33/month, all spread out over 36 months, depending on the phones you were getting. So, I visited the store again, to ask the store reps if they could adjust the promotion deal I had received the day before, to this one instead. I was told that the manager was busy, and was given his number, while also being informed that the manager would take care of this all for me, and make the requests to Verizon regarding the promotion credit adjustments. Fast forwarding, I received a bill from Verizon, indicating that my next bill is $900, with all the promotions charged back to my bill. I've been calling the manager's number since, and also texting, but have yet to hear back. It's been several days and it's sad to see that he still hasn't reached back out to me even though the texts I sent have a "read" receipt. I'm now on the phone with Verizon's main customer helpline, trying to resolve these issues. For those reading this review, I won't advise you to do or not do anything regarding services by this store, but do want you to know my experience.

They are attentive and professional. Remo is incredibly prompt in contacting you to make sure they…read moreunderstand your needs and to ensure everything is done correctly. I've had them install StarLink at 2 separate locations including once with a 2nd specific audiophile connection. Both times were seamless. I also contacted Remo after a storm affected our connection. He got back to me within an hour to troubleshoot the problem. An easy 5 stars. -PM

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

One of the agent is very helpful . Her name is MJ Buenaventura , she helps me a lot and she will…read moreexplain everything in the process. All the staffs are great.

We walked in on a Sunday afternoon and were seen right away. David was very friendly, professional…read moreand helpful.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

When canceling service they don't prorate unused time. If you are 1 day into that billing they…read morewon't help you. Doesn't matter how long you're a customer or how many outages you had to sit through with no information. I spoke with a manager and they simply won't give any money back. I lost about $100 because of this.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.

Finally getting fed up with Comcast, I made the switch to Willoweb, a local internet service…read moreprovider. The communication between Ashley and myself was nothing short of professional. She answered all my questions and ensured there would be a smooth transition of ISPs. Leslie installed my router. He was professional and courteous. The install was quick and before I knew it I was experiencing faster internet. For someone who enjoys multitasking (playing video games and watch Netflix) - this was important. I appreciate that they allowed me the option to pay my invoice annually. They also schedule maintenance at off hours as to not disrupt peoples day. I have been with Willoweb since January of 2025 and am wishing I had made the switch earlier.

I enjoyed having WilloWeb for the last two years, it did its job well. My building that I'm renting…read moreat is unfortunately unable to fully benefit from its speeds so I finally decided to move on to another provider. However, WilloWeb was able to provide me a discount that reflected the speeds for the entirety of my use, so that was really nice of them to provide me with. Customer service from Ashley was always great and friendly, she was prompt with her responses and always made sure to keep me in the loop with whatever issues I had. I did have a few times where the internet went out, but their technician Leslie always resolved it quickly enough to have little to no interruptions. If it wasn't for my building complex not supporting WilloWeb appropriately I would have easily stayed with them. Nonetheless, the time I was with them was good and I would easily recommend them to anyone looking for good, budget friendly, reliable internet.

This was the first Verizon store I dropped into. My mistake. They knew nothing about the phones we…read morehad pre selected to look at, the space was up some weird side stairs and the two guys we dealt with seemed extremely slimy. They asked some odd personal questions and I and the honey made excuses so we could quickly leave. I wasn't aware this wasn't a Verizon store or that the creepy service was a common thing. I will never be returning.

AVOID AT ALL COSTS…read more Verizon stores are usually packed and since this office is at the corner of Bascom and Hamilton I was expecting a huge crowd. When I pulled in to the parking lot it was empty which gave me a bad feeling. I walked up to the second floor and through the front door. It looks like a small office inside with a couple of desks and a couch. There were no other customers and only one guy dressed in jeans, laying on the couch with his feet up talking on his cell. He looked at me and asked what I needed. When I told him I needed to change my plan (changes that couldn't be made online) he said "The sales guys are all on break, I'm covering for them. Just dial *611" and then went back to his phone call. I knew *611 wouldn't work but I tried anyway. I was right.