What they did well and what they failed horribly at. Did well. They got on scene and tore out my damage quickly. But that's the part that guarantees them the contract. And that should have been the end of my relationship with this company. But I took advice from a third party and agreed to allow them to do the rebuild. Failed horribly. Abysmal customer service. Deception, broken promises, long delays, and email threats of backing out leaving the project incomplete. This is something you have to read to believe. If you're interested in seeing pages of unbelievable email and text message correspondence from the company and threats of pulling out of the project, find my Yelp review (same text) and send me a private message. I have worked with the federal government in disaster response and recovery for years, and I've seen this type of service way too often when people are at their most vulnerable. If your homeowners association or your insurance company recommens RPI to respond and tear out the damage, and they're willing to pay for it, I say go for it. But RPI is not qualified to do reconstruction. As you'll see in written correspondence directly from the company, they do not have the personnel or the resources to to do the rebuild. They will tell you, that's not our area of expertise. But they won't break the news until halfway through the months delayed project. As for insurance and out of pocket costs, insurance payments were cleared early in the project. And out of pocket costs were paid promptly. As a customer I never received a final receipt or instructions for pursuing warranty work if my products or services required follow up. I own a floor called LIFEPROOF, but I have no warranty information or instructions on care and maintenance. The contractor left the job, only came back to finish after begged, and never followed up with final documentation. read more

Our skylight leaked when there was an unexpected rainstorm during our recent new roof installation in Berkeley, and the roofers arranged for the Ryan Peacock (RPI) restoration team to come to repair the damage to our ceiling and floor right away. Our brand new carpeting was saturated under and around the leak. The remediation three-person team assessed the damage with a meter that reads water dampness levels in carpet and walls, and set up plastic sheeting to enclose the space, three industrial driers to dry out the carpet and the ceiling, with electronic meters that measured the temperature and the humidity in the room. They also checked one level below the leak using their water meter tool to make sure the water hadn't seeped into the ceiling of the floor below the leak, or into any of the ceiling lights. (See photo.) They came back after 3 days to see if the ceiling and floor were completely dry, but needed to add one more day to ensure everything was totally dry. At the conclusion of the drying/remediation, we didn't need to tear the new carpeting out (It is high quality, with the pad attached so it didn't trap water against the sub floor). It was perfectly dry and looked like new. We also didn't need to repair the sheetrock ceiling, just have it repainted, which Cartelli Painting did a great job on (and which I reviewed separately). The Ryan Peacock team was professional and thorough and helpful in answering any questions we had. They were quick to set up and break down their materials, and worked around our schedule when we told them our deadline (arriving very early in the morning on the final day when we needed to leave town). They were courteous and friendly as well. Excellent company and service. We were relieved to be in good hands since the circumstances needing to bring them in were stressful, as a leaking roof always is. read more

Ryan Peacock - RPI remediation workers checking the ceiling below the leak with their water meter tool. - General Contractors Near Me - Santa Clara, California

I used RPI for water leak & Mold restoration in end of April, 2022 . And by my HOA manager's recommendation, I identified Tristan Moerman as my Project Manager ( who's very fast responding my text.) Without Tristan's very detailed quotes, my neighbor's insurance company wouldn't even respond to me. It takes total 3 weeks to get my toilet fixed due to busy season. Now I feel like I have a brand new master bedroom & toilet. I put a lock box outside my unit for RPI team to do the restoration. They did a wonderful job. read more

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RPI came to my place for water mitigation about two months ago. The guys are very good with identifying areas that have moisture and very good with demo. Moisture damage can lead to mold so if the mitigation team is not as thorough as RPI you will end up having to pay the price for cutting corners later on. The team was also very friendly. My place was a mess and they helped me sort out and pack the stuff away My only gripe with them was the billing part, which it turns out I did not understand the contract I had signed with them before the work started. I do not ever want to go through such a crisis again, but I would hire them, if needed. PS: I initially wrote them a bad review which I had been meaning to take down after my misunderstanding of the contract & the bill was resolved with Tristan. Apologies for the bad review as I was not in a good place back then and going through a lot of stress. read more

I found this company through yelp. Their service is on point. I spoke with Justin, and he is super helpful and try to accommodate my need and explain stuffs in a nicely manner. This is one of the most nicest and honest company I have used. Definitely highly recommended to check them out read more

I had a kitchen flood and in a moment of panic, I turned to Yelp where I found their number. First the good. They picked up the phone. We scheduled a time for someone to come out a few hours later that day. I was appreciative of them being available. Little did I know that this company is not local and I was about to be taken for a ride. They showed up and started asking questions. How long since the problem happened, etc.... They took out a hand held meter and stuck it into the wood to measure dampness. This is where everything went down-hill. I asked the service person what the costs would be for the service and was informed their boss would contact me. I asked them to wait before setting anything up because I didn't know what I was going to pay. They assured me the boss would call shortly so I waited for that call. In the mean time, they started setting up their equipment. About 45 min later I get a call that for 2 fans and 1 dehumidifier it was going to cost $1800. I asked the boss, what was the charge for the service call and he said it would be almost $700. He said that because they had to drive so far it was going to cost that much. Well S*^t if its going to cost $700 for you to drive out here and do nothing, I mind as well spend an extra $1100 for you to do something. He insisted that he wasn't charging me for his time, (whatever that meant,) and that since he just got another call for near by, he could work something out. After they left, I found water in other areas that they hadn't even checked. After the job was completed they proceeded to call me several times a day asking me when I was going to pay. It got very annoying. Working with them left me feeling like they take advantage of people in desperate situations. I called Cresco Rentals and was told the same dehumidifier was $70 a day and the fans were $30. So for about $300 I could have rented all that equipment myself. There was nothing they did that merited what I was charged. The mistake I made was not asking what they would charge me to come out, and also for choosing a company that wasn't local. This is a flaw of Yelp because when you search you get a lot of results and I just assumed they were local. Anyhow, ask questions first, and before they show up at your door! read more

On behalf of a client, I hired RPI to handle varied renovations and repairs to a Victorian mansion in San Francisco. The property is currently rented to a family in long term tenancy. They are sensitive to outsiders having access to their living and home office space. We knew this job would be complex, would stretch over several weeks and there was a possibility that the tenants would find reasons to be "unhappy" with the work. RPI performed magnificently from start to finish. They were always on time, fulfilled our requests to take photos and provide reports (to let us know WHY that area of the roof is leaking. . . ) and provide updates on progress and findings. While working, they found additional damage and repaired those things as they went along. We were shocked at how good they were at matching paint colors!! Our numerous requests were met with a can-do attitude and immediate action. Our concerns about disrupting the tenants were unwarranted; the tenant remarked (before we asked) that everyone from RPI was pleasant, professional, and treated the family and their property with care and respect. The work was done beautifully, on time and under budget. This wasn't an "easy" job and at one point, Ryan was asked about work done by a previous contractor hired by the tenant. Ryan was polite but candid when pointing out inferior work. When the tenant (an architect) tried to defend the work, Ryan demonstrated that he knew what had occurred and pointed out evidence that could lead to no other conclusions. His professional confidence is earned through a lifetime of experience and I found it reassuring. For this group of repairs, I invited 5 contractors to bid. Future renovation and repairs will go directly to RPI. It's great to know that I have a reliable, reasonably priced contractor to call when we are ready to do the next project. Whew! If you have a construction or renovation problem to solve, I highly recommend RPI. read more

We had a break-in at our office a week ago and needed to have a door boarded up to secure it until we could do a permanent replacement. I called and left a message after hours, and Ryan called me back and got someone out within an hour. The job itself ended up being a little tricky - the studs in the wall were hard to find. However, the worker he sent kept at it until he was sure the door was secure. I was very impressed with Ryan and his team - they were responsive, friendly, and efficient. Also, they came much faster than the SFPD. :) read more

Would not recommend. We hired RPI after a roof leak caused water damage, they came and set up to dry out the walls etc, which overall went fine, just a long process. However when it came to repairing the walls again, RPI ghosted us. They would not take or answer calls, and were completely unavailable to finish the job Leaving us in limbo to find another contractor to pick up a half finished job. The unprofessionalism and irresponsibility of RPI has left us with open walls, half of a bathroom and a hole in our dining room roof for months while we tried to get either RPI to finish the job, or find another contractor willing to take the job. Extremely unprofessional, I would avoid and save a lot of stress. read more

Sewer in our Kitchen? That's right! We hired RPI to handle some water damage from a broken pipe in our sub-zero. They started the work and quickly discovered black mold behind the kitchen cabinets. After thoroughly investigating, Ryan and Tristan found 3 nails had been driven into the sewer pipe many years ago. That pipe runs down from the upstairs master bath through our kitchen....Bon Appetite! RPI quickly and efficiently repaired the damage, kept me informed along the way, handled everything for insurance and left the kitchen immaculate. Every single one of their staff were a delight to work with. I would hire them again but let's hope I don't have to! read more

The Good: - They were immediately available on a Saturday night. - Their "demolition" during the drying phase was only minimally destructive. Big kudos for that. The Bad: - They are very expensive. VERY. Expensive. - After the drying phase is done, they're not interested in doing reconstruction. - They appear to be geared more toward large industrial projects and not as interested in residential work. - They are very expensive. VERY. Expensive. We had two massive water leaks at the same time in our residence and RPI was on my insurance company's list of water damage restoration companies. I called several companies including RPI, and RPI was the only company that would even call me back. So it was great that they were immediately available on a Saturday night, Luis and a few techs were at our house within the hour and got all their drying equipment set up within a couple hours. Over the next week they arrived every day on time to remove all the drywall, insulation, carpet, etc that couldn't be salvaged. Excellent work on the demo/drying phase. I was very happy with their work for this phase. Their first invoice for the demo/drying phase sent my poor insurance claim adjuster into a tailspin of despair. He said he had never seen such a huge invoice for the amount of damage there was. They kept telling me how good their reconstruction team is, but I never got to find out. After the drying was done, I tried for over 2 months to get them to come discuss the reconstruction. Each different person (Luis, Justin, Tristan) would tell me each different week, "Oh sorry, we just had a 30-unit apartment building flood yesterday that we're working on, and a 120-unit motel last week and we're swamped." I sure hope it wasn't the same apartment and motel buildings that kept flooding "yesterday and last week" week after week for 2 months! ;-) Anyway, after 2 months of them ghosting me I finally started calling other companies, which worked out much better in the end, even though it was more work on my part to coordinate them all. Tristan did eventually give me an estimate for some (but not all) of the reconstruction work, which was roughly twice the cost of what I ended up paying the other companies. Bottom Line: would I hire RPI again, and/or would I recommend them to friends and family? For myself, I don't think I would hire them again; after living through the emergency house flood and seeing them do what needs to be done, I think I would now have the knowledge and confidence to rent drying equipment and hire individual contractors such as a professional mold expert (mold is no joke!) at a fraction of the cost. BUT, for someone who might be facing an emergency like this for the first time and wouldn't know what to do themselves, I *would* recommend RPI for the simple and very important reason that they will come *immediately* to get the drying started. Just be prepared to pay a LOT for that service and then be prepared to find your own reconstruction contractors. read more

"RPI dried out 8 floors and turned my building over in 7 days to full occupancy. Maybe they aren't geared for residential but they do great under pressure. We lost zero marketshare. read more

Ryan Peacock - Proud sponsor of the San Jose Sharks! - General Contractors Near Me - Santa Clara, California

Worst customer service ever! We had water damage in our house and got the name of this company through our insurance. I made an appointment for them to come and assess the damages we had, they said I would receive a quote within 48-hours and then I never heard back from them again. I emailed the guy who came to give me a quote and his project manager, left voicemails, called the receptionist several times. The receptionist was the only one I was able to talk to and her excuse was there just was a storm and the company had to deal with emergencies. Guess what?! The flooding in my house was an emergency as well but they did not seem to care. In the end, I never got their quote or a phone call back from either of the guys who I had talked to. I would highly recommend you take your business somewhere else if you need help with water damage! read more

A story not to miss. Daniel, from Ryan Peacock's company, went the EXTRA MILE this morning! When I got to my parents' house, the carpet covering the stairs was ripped up and gone. I mentioned to my Mom that my childhood teddy bear was under the bottom of the stairs. (In the early 70's, my big brother thought it'd be funny to play a trick on me and hide my teddy bear in the closet. Little did he realize at the time, the bear would slide to the bottom and be lost! I was crushed and OBVIOUSLY had never forgotten that bear! I think Mrs. Hughes had made it for me). Well, Daniel overheard me and ripped open the stairs and FOUND my Teddy Bear! THANKS!!! Needless to say, I cried! -- feeling wonderful read more

they demolish quick but they take forever to finish their job super sloppy too with damage to furniture

Ryan Peacock ripped me off! This guy can NOT be trusted. A large water damage job was referred to him that he agreed to pay a referral fee on. He refussed to honer his agreement. He is not a man of his word. Stay away from this dishonest crook. I have been reading many bad reviews on him also. read more

We hired RPI to mitigate water damage at our residence. They did not handle the repairs, we ended up hiring someone else. The good: 1. They responded promptly, and showed up on time the next morning. 2. They knew what they were doing. 3. Lindsey LaBelle was our project manager and she was nice. The bad: 1. They do not have their act together where paperwork and administrative details are concerned. They said the claims adjuster should have submitted the paperwork to the insurance company, the adjuster said he didn't get the paperwork from RPI. There was much finger pointing. The actual claim was not submitted till I intervened and tracked the paperwork down, 10 days after it should have been submitted. The reason we did not award RPI the repair contract after the mitigation work was done was because they were insensitive to our needs as a family with two young children. Perhaps the damage at our home was small fry compared to the large cases they handle, but in that case they could have said so upfront and declined the work. Instead, what they did as a part of the mitigation process was to put a hole in our kitchen ceiling directly above the stove, rip up the flooring completely in one of the two bathrooms in the house, and subsequently left us with an unusable bathroom and kitchen for 2+ weeks after the dry out was complete. When we contacted them to ask when they would start on the repairs, they declined to start until they received payment in full for the mitigation work. Fine, except how was payment supposed to reach if the claim paperwork hadn't been submitted to the insurance company in the first place? It may have been the adjuster's fault like they claim, but hey, if you are the one wanting to be paid, you should be the one chasing the paperwork to confirm whether the insurance company received the claim. I ended up doing their work for them simply because I needed my house fixed ASAP. 2. Before signing the contract authorizing RPI to do the work, Tristan Moerman the COO, verbally suggested that depending on the cost of repairs, they might be able to help us out with the deductible. We went ahead and signed the contract at this point. After the mitigation work was complete and payment was due, I wrote to him to ask whether we could subtract our deductible from the total amount owed. The response was unprofessional - he denied what he said, and instead said his offer was only valid if we agreed to have RPI work on both the mitigation and repairs. He said no such thing when he spoke to us when he came out to give us a quote. He merely mentioned that depending on the total cost, he will be able to help us out. It's his word against ours. Where this got ugly was in the manner in which Tristan handled it. He could have politely explained that the amount billed ($7000+) was not sufficient to offer us a discount, and that would have been that. Instead, he denied what he originally said, and claimed he said something else. This, and the tone of his emails where he went on the offensive was appallingly unprofessional. When I mentioned that I would be talking about our experience on social media, Yelp, and BBB, Tristan went so far as to threaten to sue us for slander! Just the way to treat an unhappy customer and generate goodwill. I copied the CEO of the company Ryan Peacock on these messages, and he had nothing to say. This would have been a good time for him to step up and do some damage control, but none was forthcoming. A good way to save this situation and make it a win for all concerned would have been if they had offered us the option to pay for the repairs up front, out of our pockets. They did not do that. Instead, they simply sat on their hands and claimed helplessness. By then, we were so desperate with 2 kids at home, no kitchen and a single working bathroom for 3+ weeks that we would have gladly paid them out of pocket, and then dealt with insurance ourselves later to be reimbursed. When we tried to explain this to Tristan, he went off on a tangent about how we never offered to pay etc. He chose to respond to what he *thought* we wrote, instead of what we actually wrote. Overall, it was a negative experience with RPI. Maybe there were exceptionally busy with multiple projects when this happened and that's why our paperwork fell through the cracks seeing how the other reviews say RPI did a great job for them, but that is no reason to not step up to the plate and take responsibility for mistakes instead of blaming the customer. The consistent tone of their response to us has been to blame us. It will be interesting to see if their response to this review will be any different. read more

What a strange reply, rather than look at how to improve your service, you try to kill the messenger and then post advertising copy about your services. I did a little research on Mr Peacock and found out that his last company went bankrupt. Is that also fake? I would stay away from people who have shoddy business practices. read more

My interactions with them were poor apparently because this is a small company that is stretched thin. The person I dealt with admitted that his focus is the larger jobs that they get and his follow-up demonstrated he was telling the truth. A promised estimate and start of work was not sent on a timely basis, worse, the actual estimate was increased almost by a third over what was discussed initially. I had some time pressure to get work started and because of this quality of follow-up I am now forced to do the work myself. This was a bad experience. Still, he seemed like a nice guy and he seemed competent. I wish this company success but I certainly can't use them. read more

We engaged RPI Inc on a large scale restoration of our house after water damage for two reasons - they seemed to have an eye for quality and they could work at the same level of detail as the insurance company. From a work perspective, people have not turned up as expected and jobs did not get started as promised. And when the workers did turn up we got fed up with their cigarette butts and half eaten food being left all over the place. As time drifted on we started to do some of the work ourselves since we want to get back in the house. And even though we did these activities Ryan insists that he still gets paid for the work. We started to get requests for draws that included numerous items that had not been started. To this day we remain in dispute over this with Ryan insisting that we should pay for work that he has not started or has not finished. In short our experience has been a nightmare that has made the whole incident even worse than it already was. Steer clear and use the Insurance Company preferred vendor since that will at least get you some leverage. read more

I had RPI do a major water damage repair at my real estate office in 2012. They did a quality job and they handled the entire process with the insurance adjustor. I would recommend them for any construction job or water damage repair. read more

My experience with RPI (Ryan Peacock Inc.) was horrible. In April 2018, I hired RPI to do the remediation work for my condo due to water leak from another unit. Justin Greenwood was the person who did the assessment and supervised the work. The area impacted was limited. All they did was cut off a 6 x 7 ft portion of carpet at the dining area, and remove one section of cabinet (4 ft wide) to expose the dry wall behind. A humidifier was placed in the unit for 2 days. Initially, he gave me an estimate of $1,500, but the final invoice was $3,203.67. He charged 3 hours for supervision and 12 hours for 4 technicians for the initial day on 4/18/18, when in fact, the tenant only allowed them to be inside the unit less than 2 hours. Furthermore, the area is too small to allow 4 technicians working at the same time. Again he charged 8 hours per day for the following two days for 2 technicians when they were only in the unit one hour as that was all the time the tenant provided access to them. My insurance adjuster believed that RPI charge excessive and abusive, and negotiated with Justin Greenwood for a reduced payment. However, Justin Greenwood and RPI office refused to accept my insurance payment of $2,304.72 as payment in full and threatened me multiple times to put a lien on my property. I finally had to give in and pay what he demanded. I will send my complaint to the Better Business Bureau. read more

First, I'll tell you this is the only review I have ever written despite the fact that I have used dozens of contractors, plumbers, electricians , and so called experts in their field. If all service was as good as what these guys provide, there would be no need for Yelp. With all the rain we have had I was unpleasantly surprised to find standing water under my house. I called these folks at 4:30am, yes I meant am not pm. Ryan answered the phone and talked through my concerns so that I could actually go back to sleep. I was shocked to hear someone at the other end of the phone at that hour, they totally deliver on their 24/7 promise on their website. Honestly, I was a bit in freak out mode, hence the call at that crazy hour. While on the phone, Ryan offered to send someone out right then to survey the potential damage. I suggested, 8am would be fine. At 8am Justin, a trusted expert from RPI showed up. He surveyed the crawl space and said that by the next day they would have recommendations. Guess what? Their recommendations were not to upsell on some expensive fix. They said, I could do a number of things but that the water wasn't going to do any damage and that they recommend minor landscape modifications. I spent about 30 minutes on the phone with Tristan going over this (only because I had a million questions that he patiently answered). They are all top notch. I highly appreciate the honesty and integrity that these folks all exhibit. My hat is off to these guys. I didn't think these qualities in a business like this existed anymore. Thanks for the shining example for ALL businesses that provide a service to customers that rely on experts. read more

This is a long overdue review of my last year's experience with RPI and Tristan. I had a water damage at my home and was quite confused after the fire fighters were leaving the scene. Fortunately, a nice lady from RBI came to the scene and offered their services. Everyone ever experienced it knows, that it's not fun to get surrounded by the noisy, hot fans for 24 hours, but the most unpleasant surprise is the cost of the repairs. Not just RBI did a good job on drying, they also offered their repair services and estimated the costs. This becomes critical when you deal with the insurance companies, since they only understand their language of numbers. Since RBI offers similar estimate software it makes it so much easier. Also, it was very important for me, that in addition to quality job, Tristan had always been punctual both with his visits and correspondence. read more

These guys came to our rescue when our 40,000 square foot building flooded from the 3rd floor down in the middle of the night. They were here within 30 minutes of us finding the damage at 7:00 am, and 10,000 gallons of water later, the puddles were finally gone from the building and the place was dry in a week. We are a tech company, so people being able to work together in the office is essential, and the impact on work productivity was of utmost concern - RPI worked through two weekends straight, into the middle of the night, to make sure we were back in the building working in just 2 weeks. With the extensive dry wall repair and additional construction that had to be done to make the building safe enough to work in, it's as soon as we could have possibly hoped for! The first day back it was like nothing ever happened, and work continued as usual - we are not sure where we would be without them! A huge thank you to Ryan and his hardworking team at RPI for getting us back on our feet. read more

Ryan Peacock and his staff were awesome! We had a flood between Christmas and New Year's in our retail apparel store. RPI to the rescue! They gave us a very detailed quote, they provided man power to move our merchandise, a truck to store the merchandise right on site and were quick, efficient and professional. We ended up being closed only 8 days. They were up front about all costs, there were never any surprises. We will be looking to Ryan Peacock Inc, for our next tenant improvement project. . .they were wonderful! read more

We had a fantastic experience with Ryan Peacock, Inc. Ryan answered his cell phone after business hours and the process was immediately initiated to handle our water damage. They gave us an honorable quote and then scheduled for same week completion. Wow, such excellent customer service. They also are superb communicators. We highly recommend this wonderful, honest company. read more

Complete crooks. Very unethical and unprofessional services. Outright lied on the invoice and inflated the pricing. Did not return calls or addressed any of our concerns or problems during or after the process. Quality of work is downright horrible. We could have done a better job ourselves. Avoid those lying scammers at all costs. read more

A few months ago my husband and I purchased our first home as newlyweds - you can imagine how excited we were to move in! We decided to remodel a few things before we moved in. We stopped by to see the progress in the kitchen downstairs (it had been 6 days since we had gone by) and walked into a puddle of water a couple of inches high. The whole first floor was flooded, the walls were wet and floorboards ruined. I was devastated. I panicked, looked online, saw RPI had good reviews and were highly reputable and called. They came out immediately with fans, water tested and monitored the whole site the next several days. Ryan's price was fair for the job, he was extremely professional, friendly, knowledgeable and because of his promptness and quality equipment the water was dried up quickly. No mold or further water damage was able to progress or cause further damage. RPI was a lifesaver!! We moved in 2 weeks later and are so happy. Thank you RPI and team of skilled professionals. I have referred you whenever possible! Sincerely, Erica read more

I have dealt with RPI a few times, and I have to say they have awesome & very honest customer service. I would highly recommend them.

I hired RPI for a bathroom remodel after some water damage and other minor work in my condo. They did excellent work and the final result is awesome. I think they normally do larger commercial work based on discussion, but they were albe to help me out. Thanks guys read more

We had a water emergency in our home on a Sunday night several months ago. We called RPI for help in the middle of the emergency and they had someone out to help us within an hour. The gentleman that came out to clean up was fast, cleaned up all water, and set up drying equipment within an hour as well. Ryan and Tristan were kind, understanding and extremely helpful during the entire process. They both were calm as our emotions were raging but were also completely honest regarding what the next steps would look like in an accident such as ours. They are both extremely professional and knowledgeable. To be able to contact a company in the middle of an emergency on a weekend and during the night and have them help so quickly and timely definitely shows how this company is run. We honestly don't know how we would have dealt with the situation without them. Thank you Ryan and Tristan and RPI team! We are so appreciative of your help and expertise and will recommend you to anyone we come in contact with that could benefit from your services. read more