Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Fantastic experience with sales, billing, and customer service! I love working with a locally…read morebased company, and the attention to detail given in the entire customer experience is appreciated. Rock solid - consistent and dependable. GO SAIL!

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

When canceling service they don't prorate unused time. If you are 1 day into that billing they…read morewon't help you. Doesn't matter how long you're a customer or how many outages you had to sit through with no information. I spoke with a manager and they simply won't give any money back. I lost about $100 because of this.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

A couple of days ago, my fiber router started flashing red on the button that is usually solid…read morewhite. This usually occurs when there is a power outage of at least a few seconds, and as Jorge and Johnny (see previous reviews) said in the past, the router should reset itself within half an hour under those circumstances. This time it did not reset, so I called AT&T Customer Service and spoke with a lovely young woman named Ron. She ran some tests from her end, then had me perform several tests (unplugging the cord to the wall and the router, waiting and plugging them back in, and also pushing the tiny red reset button on the back of the router for 15 seconds). Nothing worked. She then set up a technician appointment to come to my house which would have taken place this morning. However, later the day the problem first occurred I noticed that the light was once again solid white, and I was able to use the internet etc. so I canceled the appointment. I shouldn't have done that because there was no streaming ability. The network details showed that it was likely I was using the connected Ethernet to access - the Wi-Fi was "on" but not allowing any streaming. I also could not locate the server name on the network list so I could log on. I called again the next day and spoke to a very nice young man named Mark, explained the tests that Ron had done, and said it wasn't necessary to redo them, just set up another appointment which I would keep; he did that with kindness and i felt that he cared about my issue. Today was the appointment; Raymond Mirandilla, a very experienced and kind gentleman, came and as soon as he saw the red flashing button, he said he knew what was wrong. It turned out that the signal coming from outside my house was set way too high, and this is the reason for the problem. He was able to fix the issue, and we tested everything, including streaming capability to my AppleTV. Raymond was thorough and explained everything afterward - that's why I was able to describe what he did (see above). If I ever need service from AT&T in the future I will be asking for Raymond's excellent expertise! Thanks, Raymond - I hope you are recognized for everything you do for all your customers, with a raise in pay!

This comment is for Monterey but there is no option for this location. Anywho, I was moving out of…read moremy residence and I called to cancel my service everything went ok during the interaction with customer service at least that's what I thought. I was given a turn in by date for the equipment and I was ok with that. What happened after that call is what was frustrating and borderline on harassment. I was called at least three times after that call to turn in the equipment or face a fee for not returning the equipment upon request. I repeatedly told them that they gave me a drop dead date and I was still within the timeframe that they had given me. My recommendation is to go elsewhere if you don't wish to be harassed by a sub par service provider for absolutely no reason. Thanks for reading my rant!!

What a ridiculously negative experience. I'll certainly not be coming back and recommend you…read moreconsider alternate locations for your shopping experience. I walked in to purchase the latest and greatest Samsung phone, the Samsung S26 Ultra phone with extended storage, a $1500 phone, and possibly a matching Samsung watch between $400 and $700. That's over a $2,000 purchase. It also would have essentially resulted in a 3 year service agreement. I left canceling the order while another frustrated customer waited during my mess of a shopping experience -- the manager (at least she said she's the manager*) and sales rep, arguing with me about my sharing my perception of the service they provided me. As I reflect on the experience, I wonder if the rep and manager purposefully treated me poorly because they don't make money on these types of sales and just wanted to get out of there and go home...or something like that. Anyhow Cristina, the sales representative, seemed inconvenienced and annoyed from the start when I walked in about fifteen minutes before they closed. Her answers to my questions were curt and barely one sentence responses. Even her information regarding the comparison of my current Samsung Watch to the new Samsung8 was about one sentence based on her looking at a Google search on her phone. My same search provide at least a couple paragraphs explaining the differences with much more helpful information. Overall, I found the experience very dissatisfying, negative and disappointing. I own a small business in the area with about ten lines with Verizon and was amazed that the level of service I received was so rude and inconsiderate. Towards the end, the manager, Kaitlin, started to speak to me in a threatening manner, suggesting I grabbed Cristina's arm. I did not grab anybody's arm. If anybody at Verizon, or the owners of the store, read this review and go back to watch the video I would appreciate them coaching the staff on how to interact with customers and provide a very basic level, if not higher level of service to what is hopefully a relatively high value customer. Threatening customers is no way to grow a business. * Kaitlin, who said she's the manager, was looking at her phone virtually the whole time I was in the store. I find it hard to believe that she's actually the manager. Either way, her manager or the owner of the store, should probably take a look at this experience which happened at about 7:50-8:15 pm on Friday, May 8th and follow up with a discussion with the two of these people.

This is my first negative review on Yelp, in a very long time. :(…read more I went into this store on May 14th, to address issues that my mother had with receiving and hearing calls on her phone. The sales rep that assisted me, was really good at pitching the sales promotion of the day and got me to agree to trade in my mother and father's phones for new iPhones, on the basis that I'd be getting a promotion credit of $800+ or so, spread out over 36 months (~$23.33/month). So, that day, I paid off the remaining payments on my parents' old phones, and paid the taxes for the new phones. The next day, May 15, Verizon launched its red hot promotion deal where one could trade in their current iphone for a new iPhone with credit value of $1000+, ~$27.77/month and ~$33.33/month, all spread out over 36 months, depending on the phones you were getting. So, I visited the store again, to ask the store reps if they could adjust the promotion deal I had received the day before, to this one instead. I was told that the manager was busy, and was given his number, while also being informed that the manager would take care of this all for me, and make the requests to Verizon regarding the promotion credit adjustments. Fast forwarding, I received a bill from Verizon, indicating that my next bill is $900, with all the promotions charged back to my bill. I've been calling the manager's number since, and also texting, but have yet to hear back. It's been several days and it's sad to see that he still hasn't reached back out to me even though the texts I sent have a "read" receipt. I'm now on the phone with Verizon's main customer helpline, trying to resolve these issues. For those reading this review, I won't advise you to do or not do anything regarding services by this store, but do want you to know my experience.

I was looking to upgrade my phone because it's that time again. I walked in and was immediately…read moregreeted. The young lady helped me find the best deal I could get. I am very thankful for that, because I was not thinking of any specials offers. I had let her know, I was not interested in trading in my phone. She was able to find the best plan so I did not have to. For my second visit, I went to upgrade my mom's phone. I was met with the same friendly team greeting me when I walked in. There was a different young lady that helped me. Super nice! She really did help me out with savings and let me know about the different options to save on my monthly bill. If you are looking for a Verizon store that is attentive and helpful, I would recommend for you to check out this store. They did great both times I visited.

I made an appointment to upgrade my phone. I went in 10 minutes early to check-in. They were right…read moreon time when it came to speak with someone. I had a model in mind that was on display but it was out of stock. Instead of offering to order it or have it shipped or any alternatives the lady told me to just go across the street to Best Buy. lol. She didn't pull up her tablet to double check or do anything else so the whole interaction was very dismissive and lasted a minute. Ok, whatever you don't want my business today. A few days later I came back because the phone was showing as in-stock for local pickup. The other employee spent some time looking for options and promos I could get and I left with better phone. They seem more enthusiastic setting up new lines probably for commission, not so much if you're just trying to get an upgrade for an existing line, even as long lasting customer.