When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Signed a long-term contract with WiLine at ~$320/month. Within ~1.5 years, my bill increased to…read morenearly $500/month due to multiple "rate adjustments" that were not clearly authorized in the original agreement. I raised this issue repeatedly over a 9-month period with both their billing and contracts teams. Despite multiple follow-ups and formal dispute notices, I either received no response or vague explanations that did not address the core issue. In the meantime, WiLine continued billing me at the higher rates without providing any resolution. They eventually acknowledged the increases, but were unable to point to anything in the signed agreement that clearly allows for discretionary rate hikes beyond CPI. Posting notices on invoices or portals does not change the terms of a signed contract. This experience has been extremely frustrating. The combination of unilateral price increases, lack of accountability, and prolonged non-responsiveness is not what you expect from a service provider under a long-term agreement. I would not recommend WiLine to anyone. If you do consider them, review the contract carefully and be aware that your monthly cost may increase significantly over time with little recourse.

my contract terminated and they raised my monthly $400.00…read moreThey are charging me $750.00 a month for wifi I can get from ATT for $50.00- I am hoping ATT now services my area- Wiline is a rip off and taking advantage of everyone- This is insane! $750.00 for nothing. Also, they have a class action lawsuit against them

Comcast as a company: 2 stars Xfinity Palo Alto location: 5…read morestars I've been unhappy with Comcast for years and decided to cancel my internet service. Don't ever call or live chat them because it will take hours to clear up any little issues. Also, there's no way to cancel service on your online account. It took less than 5 minutes to cancel my internet service at this location. I was greeted while I waited and the lady who helped me was friendly and efficient. Thank you for being the only positive experience I've had with this company.

I love the Xfinity Store. I had a broken channel changer which they just replaced for me. No…read morequestions asked gave me a new one. The man that helped me was very friendly, helpful, and knowledgeable.

Wish I could remember the name of the nice man who has helped us several times in the last few…read moreweeks (he seems to run the reception area so I will call him Manager). First visit he hooked me up with James, who suggested a new router, free of charge, would boost wifi at home.Talked me out of buying wifi extenders. He was right! Much better reception on our phones when out of range. Had trouble connecting to internet without wifi, went back and Manager did the final activation on my phone. Works! James the phone dude also gave us a much better monthly charge for our phone lines if we changed from Verizon. We came back a week later to get the phones and new contract. James stayed with us entire time until our phones were activated. Had to come back later that day (disclaimer: we live two blocks away, not a big deal) for another hiccup. Manager dude fixed it right away. Then yesterday we realized our new phones not paired with cars. Yikes! Couldn't figure it out. Went back in, Manager dude helped another waiting customer but then actually came out to the car with me and in five minutes showed me how to delete old phone from settings and add new phone. Anyway I know the company has many complaints, mine among them regarding speaking to a live agent. We're fortunate to live nearby and going in person changes everything. For this particular issue, not the rest of the legit issues folks have, I wanted to shout out what a great job they have been doing.

Comically incompetent employees at this store. I'm convinced they were ai workers on a free plan…read more They had no interest at all in wanting to help me solve my problem. Abed however was the only one who at least gave the impression they wanted to help. Shout out to him. Everyone else could be replaced by lab chimps and the service would probably improve.

Pros: cheap wifi. Cons: customer support…read more Tried to cancel once and they offered me a very low price for 1Gbps wifi and a $200 gift card. They followed through on the lower rate but never sent the gift card. When I tried to follow up about the gift card 6 months later, it was 40-minutes of a painful back-and-forth of verifications, sending me over to a different department, not having records of a previous interaction, etc. All the while being unable to read the room and trying to upsell me multiple times with offers on mobile lines. Enjoyed the cheap wifi. But not worth the pain of having to contact their customer support. Learned my lesson

After nearly twenty years as a customer, I can no longer recommend Astound. Over time, the company…read morehas repeatedly increased prices while reducing the value of the service--offering lower internet speeds and fewer TV channels than before. I have contacted customer service multiple times to discuss the significant price differences between what long-term customers pay and the promotional rates offered to new customers, as well as the more competitive pricing available from other providers. Unfortunately, the only response has been small temporary credits and continued reductions in services while monthly bills keep rising. Given the lack of meaningful resolution, I will be canceling my service and returning to Comcast, which currently offers substantially lower pricing, significantly faster internet speeds, and a more complete channel lineup. It is disappointing to see how far this company has declined from the quality and value it once provided. Based on my experience, I strongly encourage prospective customers to carefully compare options before choosing Astound.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

Stacey is a pro and solved problems with activation that stumped everyone on the phone. I…read morerecommend going to your local store in Foster City.

I've been a Verizon customer for many years and always had good service. This store is one of the…read morecorporate locations. I went here for a drop off of my old phone for an upgrade exchange I had online. They were very fast and accurate in the service. The only thing I didn't like is they have no store phone to call someone with a question. It sends you to a corporate office and phone selection web that takes forever. Sometimes you just need to talk to someone who is local and automation doesn't do it.

We hired Cable Shmable after looking at other home security options for our new house, and they did…read morenot disappoint. For us, they gave the best of both worlds: unified networking and home security, but also the best bang-for-your-buck technology with no long-term contracts. They came out for a free consultation, provided quotes with multiple options at different price points, and created a custom plan for our home that gave us an optimal networking setup. When they came out to do the work, they were friendly and professional and executed the job very cleanly. So far I'm quite satisfied with the results; the internet and UniFi system they installed has been great. Would hire again!

These guys are amazing. If I could give them 10 stars, I absolutely would…read more I needed to run a fiber optic cable from the ISP junction box in the utility closet outside the garage to the soon-to-be office on the second floor. It's only about 15 feet as the crow flies, but there were lots of studs, joists, and built-in cabinets in the way. Both HOA CC&R and basic aesthetics say no to running cables along exterior walls - but that was the only solution the ISP installers were willing to offer. Enter Cable Shmable. Instead of giving a rough guesstimate, Karim came out in person to review the scope of work, propose a cable path, and provide a solid estimate. The very next workday, Alex and Yunus arrived to do the job. Having Alex and Yunus work on my project felt like being in a happy place. They showed up on time, brought all the right tools, gizmos, and materials, and clearly knew exactly what they were doing. Their cabling expertise was obvious as they masterfully navigated the fiber through every obstacle and got it exactly where it needed to go. When they finished, the work area was actually cleaner than when they arrived. As a finishing touch, Alex and Yunus are genuinely friendly, easygoing people to work with. They listened patiently to my layman suggestions, explained the intricacies of fiber optics, and ultimately proposed, and implemented, a cable path that was both technically sound and aesthetically pleasing. The name Cable Shmable really fits. It carries an aura of ease and a true "can-do" attitude. When it comes to cables and networking, there's nothing these guys can't handle. I highly recommend Cable Shmable for all your networking needs.