Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

Great speeds on my install, very clear communication highly recommend to all the install team was a…read moregreat group of guys

Signed a long-term contract with WiLine at ~$320/month. Within ~1.5 years, my bill increased to…read morenearly $500/month due to multiple "rate adjustments" that were not clearly authorized in the original agreement. I raised this issue repeatedly over a 9-month period with both their billing and contracts teams. Despite multiple follow-ups and formal dispute notices, I either received no response or vague explanations that did not address the core issue. In the meantime, WiLine continued billing me at the higher rates without providing any resolution. They eventually acknowledged the increases, but were unable to point to anything in the signed agreement that clearly allows for discretionary rate hikes beyond CPI. Posting notices on invoices or portals does not change the terms of a signed contract. This experience has been extremely frustrating. The combination of unilateral price increases, lack of accountability, and prolonged non-responsiveness is not what you expect from a service provider under a long-term agreement. I would not recommend WiLine to anyone. If you do consider them, review the contract carefully and be aware that your monthly cost may increase significantly over time with little recourse.

Nora is the best! Moving to Xfinity from AT&T took forever. First, Xfinity kept rendering an error…read morewhen I tried to create an account. Then, I accidentally ported over the incorrect number! Nora put in hours of work to make sure that I was taken care of. She has an incredible demeanor, was able to escalate when needed, and kept me informed every step of the way. She gained my trust, and I am incredibly lucky that she was there to help me move onto Xfinity. I hope that they can hire another person like her!

I had a great experience at the Xfinity store on El Camino Real, and that was entirely because of…read moreNora. She helped my cousin and me add a new phone line and get set up with two iPhone 17 Pro Max devices, and she made the whole process smooth from start to finish. Nora was friendly, knowledgeable, and patient -- she took the time to answer all of our questions and made sure everything was set up correctly before we walked out. That level of care and professionalism is hard to come by, and it makes a real difference. If you visit this location, I'd recommend asking for Nora. She turned what could have been a tedious process into a genuinely easy and pleasant experience.

After having two different Xfinity techs come out to my home to try and install/ set up service at…read moremy apartment in Belmont, CA this past week, I was forced to drive over to the Comcast store at the Hillsdale Shopping Mall in nearby San Mateo. The first tech on Wednesday afternoon was able to install my internet but was unable to set up TV on my computer and phone. The second tech came out today (Friday, 7/17) but had no idea how to access my Xfinity streaming services on either my computer or my phone. He said he only had experience setting up TVs. He could not set up my computer or my phone so I could watch TV on either one of them. In frustration, I went to the nearest Comcast store in Hillsdale Mall and was lucky enough to find Ana Thomas! This was clearly not Ana's first rodeo and she knew exactly what to do! I was in and out of that store in about 10 minutes flat! Now, I can finally watch Jeopardy! tonight and all my favorite shows, which I have missed over the past few days! Ana Thomas should be given a raise and/or a promotion! She understands customer service and she really knows her product! She speaks Spanish too! Ana Thomas in San Mateo, CA is the best! Comcast Xfinity is the best too! Thank you!

1 estrella Mi…read moreexperiencia con Xfinity fue muy decepcionante. Me cobraron una línea telefónica que nunca tuve, un teléfono que devolví y que jamás activé, y además me cobraron un seguro que nunca solicité ni utilicé. Intenté resolver el problema con servicio al cliente, pero no obtuve una solución satisfactoria... ahora me doy cuenta en mi cuenta de banco q me cobraron $1247.17 de mi cuenta x q yo tenia rejistrado mi pago automatico . Esto es un robooooo y yo pienso q como yo hay muchas personas q tambien pasan x este paso tan amargo q si uno no se da cuenta estos te estafan con permiso ... estoy muy fustrada x este compania q es un estafaaaaaa grandeeee...

Pros: cheap and reliable wifi. Cons: customer support…read more Tried to cancel once and they offered me a very low price for 1Gbps wifi and a $200 gift card. They followed through on the lower rate but never sent the gift card. When I tried to follow up about the gift card 6 months later, it was 40-minutes of a painful back-and-forth of verifications, sending me over to a different department, not having records of a previous interaction, etc. All the while being unable to read the room and trying to upsell me multiple times with offers on mobile lines. Enjoyed the cheap wifi. And it was reliable. But not worth the pain of having to contact their customer support. Update: they did finally send the $200 Visa card. But if I knew it was going to be this painful, I wouldn't have done it.

STAY AWY FROM THEM. They were a good company many years ago back when they were Wave Broadband…read more When Astound acquired Wave they became predators. Every few months they played games with pricing, would increase it by $5 just to see if you noticed, if not a couple months later it cost $10 more, and they would keep doing it until you called. Best part: when I cancelled service they didn't bill my credit card for the last invoice, no email, no mail, and 1.5 years later it shows up as a collection on my credit report. I paid them when I found out, but it could've been solved with an email - didn't need to get collections involved. Yet, they still send me a marketing post card every week to ask for us back.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

I needed to get a new iPhone. Luckily, I got Sanjaya to assist me. She was excellent at…read moreexplaining all the different packages & options to me. She also wrote notes down and that was tremendously helpful. I made my decision and she made the entire process easy and got the transfer done while I was in the store. She offered wonderful customer service. I have been a fan of this store in San Mateo for years. Glad they still have great customer service. It was such a pleasure having Sanjaya helping me today!

I visited this Verizon store to get assistance with my phone setup. I had found my phone I thought…read morewas lost/stolen and wanted to revert back to my original and return the replacement sent by Asurion. I waited especially for Sanjana, as she has a wonderful upbeat attitude and demonstrates exemplary customer service. I'm a senior and needed a little extra help to negotiate the process. Some staff can be dismissive and lack compassion but Sanjana is such a caring professional at her job. She has such joy and passion for her customers! Sanjana is the reason I stay with Verizon instead of considering alternatives. It's not just sales that matter, customer service should always be the highest priority. Verizon should recognize Sanjana as a top performer in retaining me as a customer.

Absolutely top quality service, professionalism, speed and elegant work. Full WiFi in home with…read morelots of concrete where a pinpoint or mesh solution wouldn't work. Cable Shmable hooked me up with top of the line, (commercial grade, consumer simplicity), Ubiquity system that has tremendous coverage AND speed. They came highly recommended not as simply and A/V company, but rather network architects that can do everything low voltage. I'd highly recommend Karim (owner who came out himself for a bid within two days of my request) and Cable Shmable. His team that did the installation are also excellent. 10/10 for any AV, network, WiFi you may need. Top notch. 100%.

Got Ethernet and fiber runs at my place and they were able to do it with minimal visible…read moreinterference and were affordable!