This is a very sad review to write. I am disappointed with how my most recent appointment here was…read morehandled. I've been seeing my nail tech, Jessica, for just over a year now as you can see from my previous review. I've always been happy with her work and my experiences at the salon.
I usually DM the salon via IG to book my appointments, but this time I called and spoke with someone directly. I requested a gel pedicure and a new structured gel manicure, with the previous structured gel removed. Unfortunately, there was some kind of miscommunication, because when Jessica started my nails, she began cutting them very short.
I stopped her quickly and explained I wanted to keep my length and just have new structured gel. She told me she had been told I wanted a new set with tips. At that point, my nails on one hand were already cut much shorter than I wanted, so I told her to just cut the rest to match. She apologized and offered to fix it by adding tips, but I declined because I haven't had tips in a long time and preferred my natural nails.
I told her several times it was okay and I understood it was a miscommunication. She removed the removal fee from my service, which I appreciated, and I still tipped her and told her I'd see her again in a few weeks. Despite the mistake, I actually still enjoyed my nails!
Unfortunately, when I went to book my next appointment this past week, I received a message from the salon telling me they would no longer service me. They didn't offer to have another nail tech take me on. I was simply told good luck finding a new salon, and then my messages were left on read. I have been replaying my last appointment in my head and thought maybe if were a brand-new client, I could maybe understand the decision. But after being a client for over a year, always walking away enjoying my nails, knowing the staff, and having referred 5+ close friends and family members to the salon, this was honestly pretty upsetting.
There are a lot of things I'll miss about this salon. It's close to home, I've found nail techs I really like for both manicures and pedicures, and my boyfriend even likes taking me there for our pedicure dates. He's able to make the appointments easy since the salon knows us well, Most importantly, I really had thought I found a nail salon I could stick with.
I'm not going to give a low star rating just because I'm upset with the situation because despite everything, I still walked away happy with the actual service I received that day. But I am disappointed in how the situation was handled by the salon and especially in how quickly a year-long client relationship was dismissed over what started as a simple misunderstanding. I almost wonder if I rebooked that same day if they would have declined my request then or not.
Anyone who is particular about their nails knows how hard it is to find a good nail tech, so I guess I am officially on the hunt for a new salon... hope no one else has a similar experience!
