THE LOOK ON MY FACE WHEN I PROMISED MY MOM HER RUM AND VANILLA CAKE BUT NOTICE IT'S THE WRONG CAKE, BEING SERVED AT THE RESTAURANT. CUSTOMER SERVICE: NEGLIGENT. I don't like bad reviews because I believe that they do not truly represent the values of a business. Yet, here I am wasting my time to write one for a business after being sold a wrong cake because the owner does not have the heart to respectfully manage at least decent customer service. I went into the store and asked for their vanilla and rum cake. The girl with the glasses pointed me to one of the two cakes in their case. I said I'll take it; she subsequently packed it. I took it home for my mother's birthday to find out it was a guava and cheese filled cake. That's unfortunate, but the wrong cake is NOT the point of this negative review. I asked to speak with the owner to let them know how disappointed I was. I like to think I am understanding of situations like this as a past employee in the food industry. But there is something I cannot accept: disrespect. The manager called me today to tell me that the girl told ME it had guava and cheese. The standard of customer care shouldn't always be that the "customer is always right", UNLESS the customer is right... I know for a fact that the girl told me it was a rum and vanilla cake BECAUSE I ASKED FOR THAT ONLY. There was zero mention of guava and cheese. For the manager to call me and tell me I'm wrong is incredibly rude! To offer a $5 discount on another cake is incredibly illogical! To disrespect a client in making them feel they are lying without evidence is outrageous. As a business owner, in handling situations like this, the first thing you do is apologize for the circumstances, not by assuming fault, but as a mediator of positive resolution BECAUSE IT'S YOUR BUSINESS TO CARE. Then, offer whatever you think is fair given the circumstances BECAUSE YOUR REPUTATION IS ON THE LINE. We should require more responsibility from businesses that sell irreversible items like cakes. Keep your $5, double it, and give it to the next person. read more

Simply Cakes - . - Bakeries Near Me - Miami, Florida

Muchas gracias a Simply Cakes, así mismo como lo pedí quedó el pastel. Son súper profesionales y eficiente! Les doy un 10/10 y definitivamente los recomendarí. read more

Simply Cakes - Bakeries Near Me - Miami, Florida

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I never leave any bad reviews but.... 1. HORRIBLE CUSTOMER SERVICE. 2. Put the apostrophe on my cake topper sign in the incorrect spot although I told them beforehand exactly how I wanted it and they even wrote it down on the paper how I wanted it. When I got there they gave me attitude and said "we did it how we wanted to because none of us speak English here and didn't know"... um okay? I told you exactly how to do it and you chose to ignore your paying customer. 3. Gave me attitude about wanting to fix the sign. Then again more attitude when their fix was to cut off the apostrophe and paste it in the correct please. They went ahead and did it even though I told them not to and ruined the sign. 4. I asked them to put more fondant to cover some holes where the decoration was inserted into the cake (simple fix I thought) no, they proceeded to give me a lesson on why it couldn't be done... although I'm the paying customer. And was also told "the cake is meant to be seen from the front, you can't see the holes from the front". No mam this isn't a Christmas tree where you only decorate the front. I paid $200 for a cake to be seen from all angles. 5. I told her repeatedly that I didn't want to argue, just wanted to pay for the cake and leave. She continued to tell me off and even told me she didn't want me back as a customer. No problem Nunca dejo reviews negativos pero.... 1. PÉSIMO SERVICIO AL CLIENTE. 2. Pusieron el apóstrofo en el letrero de mi topper de la torta en el lugar incorrecto aunque les dije de antemano exactamente cómo lo quería e incluso escribieron en el papel cómo lo quería. Cuando llegué allí me dieron actitud y me dijeron "lo hicimos como queríamos porque ninguno de nosotros habla inglés aquí y no sabía"... um, ¿de acuerdo? Te dije exactamente cómo hacerlo y elegiste ignorar a tu cliente que paga. 3. Me dio actitud de querer arreglar el letrero. Luego, nuevamente, más actitud cuando su solución fue cortar el apóstrofe y pegarlo en el lugar correcto. Siguieron adelante y lo hicieron a pesar de que les dije que no lo hicieran y arruinaron el cartel. 4. Les pedí que pusieran más fondant para tapar unos huecos por donde se metió la decoración en la torta (arreglo simple pensé) no, procedieron a darme una lección de por qué no se podía hacer... aunque yo soy el cliente que paga. Y también me dijeron "el pastel debe verse desde el frente, no puedes ver los agujeros desde el frente". No mamá, este no es un árbol de Navidad en el que solo decoras el frente. Pagué $200 por un pastel para que se viera desde todos los ángulos. 5. Le dije repetidamente que no quería discutir, solo quería pagar el pastel e irme. Continuó regañandome e incluso me dijo que no quería que volviera como cliente. No hay problema read more

Simply Cakes - Bakeries Near Me - Miami, Florida

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Simply Amazing! For the past 7 years they have been making my son's birthday cakes and ever single year it has been outstanding! The cakes are always exactly how we ordered them, the details are just beautiful and the taste, omg amazing. The cake is always super moist inside and de dulce de leche is decadent! The customer service is outstanding, everyone from the owner to the lovely ladies at the front have always been very kind so I'm not sure why some reviewers are saying otherwise. Overall, I highly recommend this place 1000%! read more

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My little brother decided to design his own came for his birthday this year. Despite very little details given to them on how to design it, they did an incredible job. My brother was very pleased with his cake. Flavor wise it was moist and yummy. Although not in this picture, they make a bomb dulce de leche rum cake in a cup. read more

Simply Cakes - Vanilla Rum Cake with fondant icing - Bakeries Near Me - Miami, Florida

Love this place! I feel upon this place because I sent some wish merchandise here and I was instantly in love as I walked thru the door. The cupcakes looks amazing and I can't wait to try most the flavors. The guava and cheese looks amazing as well at the coconut. The Macarons were delicious and I already want more. I really want to try the chocolate bars that are adorable and I am sure are just as yummy. They also have adorable cups and some small gifts to buy. read more

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Cake I requested was not only perfect, but it left my girlfriend speechless. Thank you read more

Simply Cakes - a black and white cake with high heels - Bakeries Near Me - Miami, Florida

We have been customers of Simply Cakes since the first month they opened their doors. We have ordered easily 20+ cakes for every occasion imaginable. They are HANDS DOWN the BEST bakery in Miami. Cakes, cupcakes, cake pops, Macarons, empanadas. Words can't express how amazing these women are. Their attention to detail, their customer service and of course their mastery of pastries is second to none. We have trusted them with multiple wedding cakes in our family and will continue to do so as long as their doors are open. read more

For the 3rd consecutive time, I have been turned away for having the simple request of a cake with no rum. Unfortunately when you go into a cake shop on a Wednesday with a special request for a Saturday and it is not possible because all cakes have already been cooked it is concerning. Clearly the cakes being given to customers are not as fresh as expected for special order cakes. All I was asking for was a 10 person cake with no rum. The decor is the basic Easter decor the have to choose from. They try to push and rudely sell what is already done rather than please the customer. Definitely disappointed in a place that I used to love ordering from. read more

Had the guava cake highly recommended it It was amazing the texture presentation the auger levels were right on the money the party was a hit read more

Would not take my orders very upset and rude. I have a birthday party and wanted a custome cake they didn't even ask which cake I wanted and refused to take my order very rude read more

I was skeptical about this place when I read the reviews but I needed a cake on the same day so my options were slim. I was further worried by the fact that when I called no one who works there speaks English so I was nervous they would get what I wanted written on the cake wrong. They managed to provide me with exactly what I wanted in under 3 hours. I needed a small gender reveal cake and they came through with a really cute cake. I got the chocolate flavor and I was pleasantly surprised by the actual cake taste as it was very good and moist but not too moist as I do not like those wet cakes a la Edda's cakes. The writing on the cake was perfect too and my family loved the adorable cake! The price of $16 was also very reasonable considering it was a last minute request and another bakery quoted me $40. All in all it was a great experience, very cute cake, and great tasting too! read more

Simply Cakes - So cute! - Bakeries Near Me - Miami, Florida

Best experience I've ever had ordering a cake. I'm completely shocked that this place has bad reviews because I feel like we have to be talking about different places. When my mom and I walked into the bakery we didn't know what to expect. My five-year-old wanted a cake that had shimmer and shine everything. While I was placing my order, the Baker came out and helped my vision come to life on paper. She made us feel so comfortable and confident that the cake was going to be everything we wanted. The weekend before my daughter's birthday hurricane Irma struck South Florida. Many people were without electricity and I thought my daughter's birthday we're going to be ruined. Marissa called me directly, she explained the bakery was without power. Knowing that the party location may also be without power, she gave me an opportunity to verify that the party could go on. Since the party location had regained electricity on Wednesday, Marissa called one of her fellow chef friend to borrow their kitchen. She even provided me with her personal cell phone number so I can contact her and would respond immediately. We got our cake - It was beautiful and it was delicious. Everything my baby girl wanted! I could not have asked for better customer service! Thank you simply cakes.. We'll definitely be back for more cake read more

Simply Cakes - Bakeries Near Me - Miami, Florida

Box contained 12 cupcakes and they looked good but I realized how small it looked. The icing tasted artificial and the pastry seemed kind of dry. Not something that I liked. But what took me by surprise was the price! I ask my dad how much did he purchase the cupcakes. He then tells me that it cost him $12 dollars. $12 dollars on cupcakes? That's a dollar each! What a rip off and they said they're the best in Miami. Yeah right! The flavor was nothing special, the size is too small for an average cupcake size and the price is ridiculous. Not worth coming to or buying. read more

Simply Cakes - Bakeries Near Me - Miami, Florida

They made a Wild Kratts cake for my son's 4th birthday and it was absolutely amazing. All the details were included as inquired. I highly recommend them for your kid's birthday party or any event. Thank you so much Simply Cakes. I really appreciate your work! read more

Simply Cakes - Wild Kratts cake - Bakeries Near Me - Miami, Florida

I was so pleased with the cake they made for me for my wedding. It was delicious and I got so many compliments on how it looked and tasted. they were friendly and accommodating to my request and it turned out perfectly. delivery was on time. I will definitely use them again in the future. read more

So i ordered two last min cakes for my sisters birthday and my daughters 6 months. The staff was so helpful and just wonderful. They called me for minor changes in design they suggested and they were 100% right. Those small tweaks made the cakes that much better. Both cakes were beautiful AND delicious!!! You never find beautiful cakes that actually taste good, but these have both. I couldnt say more wonderful things about the staff and the cakes. Ok... one more thing, the prices are great!! I called another famous cake place and asked for $145 for a half cake!!! And they only charged me $55!! read more

Simply Cakes - Half cake for 6 months - Bakeries Near Me - Miami, Florida

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Talented staff. They make cakes every year for my Military Birthday. Never disappointed. The staff is super friendly too.

Thank you Simply cakes for an absolutely delicious and stunning cake. I really appreciate the fact that you girls were able to accommodate my needs in such a small window of time. Your masterpiece made my little munchkin extremely happy and for that I will always be grateful THANK YOU! Keep up the amazing work you do. read more

Simply Cakes - Bakeries Near Me - Miami, Florida

I called the store to place an order but i guess because they don't speak english, they requested to send them a WhatsApp message instead, with the details of my order. I sent the WhatsApp right the way in english and Spanish (using google translate) but my messages are read and ignored so i do not recommend just for customer service read more

Driving home from Eda Cakes my wife and I came across the Gem on Miller. I am so glad we decided to stop. We wanted a cake for our baby shower and being our first my wife and I wanted nothing less than the best. At Simply Cakes we got perfection! After a sample of their Vanilla Rum cake we knew on the spot this was the flavor we wanted. The cake was so moist and soft just like a cake should be. The frosting is what blew me away and please note I hate frosting. Anyways, the cake was phenomenal and the customer service was great. The pricing for the cake was fair and comparable to other decent bakeries throughout Miami. The only reason I give them a 4 star instead of 5 is because I think their pricing on cookies, cupcakes, and cake pops are bit too expensive. But mark my words, the Vanilla Rum Cake is a must!!! read more

I ordered a cake for my daughters birthday and it was beautiful, just like the design I picked online. There were some minor flaws, but a beautiful cake overall. The two tier cake was made of chocolate and Vanilla cake. The vanilla cake was somewhat moist but the chocolate cake was so dry, a huge disappointment. I probably wouldn't buy a cake here again,. Although the design was great, I also expect a better tasting cake for the price I am paying. The chocolate cake tasted like a grocery bought cake. Unfortunately the cake didn't meet my expectations. read more

I had my assistant pick up a vanilla, peach and dulce d'leche for an office gathering... can i say, I've never been more excited about sweets! Beautiful, Fresh and Sweeeeet! Love it. read more

Simply Cakes - Bakeries Near Me - Miami, Florida

First time ordering from Simply Cakes. It wasn't the ombré I was expecting nevertheless, I am completely satisfied with my order. Can't wait to see the mess read more

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I just left this shop and I'm still in disbelief. I ordered a custom cake for my daughter's birthday a week ago, set a time for pick up, and paid IN FULL. I arrived today to pick up the cake only to be told that they didn't make the cake! WHAT!!! There's no real explanation as to why it wasn't made. It was simply an oversight! She proceeded to offer me a refund and said she had some leftover cake that she could try and cover for me and I could pick it up later. There would be no personalization on this cake because there simply isn't enough time. Her main concern was that I not get upset, and proceeded to tell me that this was simply human error. I'm sorry, but she needed to make her mistake right. My daughter's party is tomorrow, but they don't open Sundays which is why I was picking up a day early. She should've offered to make that cake tonight and have it delivered. I ordered a custom cake, not a sheet cake that can be picked up anywhere. That's not how to right your wrongs as an owner. I will NEVER step foot in this shop again! read more

a friend with a very reliable sweet tooth first told me about this place like 6 months ago. so when planning this bridal shower it immediately came to mind... i went in to simply cakes with the invitation and an idea. the lady that helped me was super nice and helpful giving her own input while being super honest and trying to come up with a concept that could work. after hearing the huge price tag for the cake (over 200) i was a bit turned off. this cake was only for 25 people but i did have a complex idea. so i shopped around and visited many well known cake shops in miami. most were either way too expensive or uninterested in doing such a small cake (for 25 ppl) went back to simply cakes and decided on cupcakes with fondant lingerie pieces on each individual cupcake. there were a bunch of flavors to choose from, most notable - tiramisu, dulce leche, nutella, guava, strawberry, etc. as well as the usual suspects, vanilla, oreo, chocolate, red velvet, etc. they were reasonably priced at $3 each for the large size. when we saw them we were soooo happy and amazed at the detail. they outdid themselves. literally each cupcakes was topped with its own unique personalized bra and panty or corset. polka dot, stripes, solids, floral, animal print, pink, black, white, purple, green. omg they were adorable and all lthe ladies loved the flavor and the look!! some girls even took home the fondant lingerie to make other crafty projects with them!! i really cant say enough great things about simply cakes!! i was truly impressed with their beautiful and tasty cupcakes. read more

Simply Cakes - Bakeries Near Me - Miami, Florida

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Ordered a double chocolate cake for my coworker's birthday, via Uber eats. Big mistake. The cake was dry and the icing seemed old as well. Not mentioning that my "Happy Birthday" note was not even taken in consideration. Hope they pay more attention to what they sell. read more

I don't even know where to start. I wish it had an option for 0 stars, the owner is super rude. I placed an order and on pick up day I wanted one of my friends to pick up the cake so the lady proceeds to tell me that I can't pay over the phone and if I want to take my order with me home, I will need to pay cash! When clearly the payment policy is cash and credit! Continuing the saga the cake was the complete opposite of what I told her and when I told her she started screaming at me saying that I better not put a stop payment on my card, when I wasn't going to do that, I wanted her to fix the cake. Clearly she is a lunatic! Worst customer service ever!! Stay AWAY!!! read more

I have been ordering caked for two years now on my family's birthday and I have never been disappointed or let down. I have always been in awe of their work. The prices have always ranged from 65 - 80 . It is for 10 people but honestly this always serves 12 for us. The flavor is amazing. Sometimes it's a little moist to the point it would leave some "juice" on the plates but it wasn't a big deal. This happened with the chocolate cake. I will keep ordering from here because this place always meets my expectations. I recommend this place to everyone . read more

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They lie in the phone about prices , I ordered a cake for 8 /10 people ,the woman Isabella told me 65 /70 and then when I went today she asked for 85/100 dollars and the fat employee laugh in my face with an attitude,what a waste of time, rude , negligent and really unprofessional, don't ever order there , they SUCK.... super poco profesionales y el lugar no es limpio read more

I did my daughters 1st birthday cake with Simply Cakes. The staff was incredibly sweet. They take every single detail down for your cake. From themes and colors to font and designs. Every detail was taken into full consideration. I went with the rum cake flavor. It was absolutely delicious. Everyone was beyond pleased with the look and taste of the cake. I even had some friends ask where I got it so they could use her too. I occasionally stop in to buy her pre-made cakes for a birthday cake cutting at home. Always a pleasure! read more

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I ordered a cake for my father in law's birthday. A cake for 40 people cost $175.00. Pricey, but they did a good job. I went back for my Goddaughter's baptism cake. A cake for 20 people would have cost me $85... I told them I needed one for 30 people. It's a simple round cake. They were going to charge me $135 for 10 more people. Total rip off. read more

Simply cakes was recommended by a friend of mine almost 2 years ago and now I am a loyal customer. Every time there is an event I just call and order a cake. Besides the beautiful presentation and theme cakes, they are absolutely delicious. They are moist and very fresh. Reasonably priced and the staff is always very helpful. Highly recommened from the foodies in Coral Gables!! Mabel & Pierre! read more

I purchased a Mother's Day cake, a Mother's Day treat box and a pack of macaroons and I absolutely loved everything! Amazing designs and taste! Would highly recommend! read more

Order a custom 2 tiered cake here and when picked up it was the right theme but completely different colors!!! My husband picked it up and when he got to the party too late to do anything about it. The fondant design was beautiful but wrong colors and taste was ok but felt too moist and sticky. 2nd time ordered a custom 2 tiered cake to give them a second chance after all the work was great so I just made sure to tell them not to mess up colors! Picked up and it was amazing fondant work and design exactly what I asked for. HOWEVER, the cake itself was like a thick fruitcake!! Sticky, packed and not at all a fluffy cake. Many guest slices were only half eaten even I didn't finish my slice and the leftover we just left it at the location. Even though we got great photos and people wowed over it, the cake itself was just horrible. The price for me was good compared to other quotes and the design amazing but when your paying so much for a cake you also want great taste and this place just didn't cut it. read more

This is the best place in miami!!! They are artist , everything is simply delicious. The girls in simply cakes always give me good ideas for the bdays of my childrens and are loving people . read more

The best cake place I have ever found buttercream frosting great tasting bread soft moist awesome decorating skill friendly staff can make anything possible read more

Amazing! Words cannot express our excitement when we saw the magnificent cake and cupcakes created by simply cakes for our daughter's birthday. Loved every detail...and it was DELICIOUS! I recommend them for the most special occasions as well as for every day sweets. read more

Simply Cakes - Amazing! Words cannot express our excitement when we saw the magnificent cake and cupcakes created by simply cakes for my kiddo! - Bakeries Near Me - Miami, Florida

So It was a friends birthday and I wanted to have a gift delivered to their office. Thank God for postmates! I decided to order a birthday cake in a cup and a cafe con leche. I was told the coffee was perfect and the birthday cake was amazing!! I had everyone in the office asking where the cake was from. Thank you simply cakes! read more

I've been calling and emailing back and forth trying I finalize a cake and give a deposit. It's been ongoing for almost a month. I work and have not been able to drop in...wanted to finalize everything over the phone, but no one has been responsive. I dropped in today to place the order because I was told to come in person, and I have to say every single person I dealt with at this bakery was negative, rude, and unhelpful. They didn't acknowledge the lack of communication in the least and were very defensive...After driving out there and bejng so poorly received I would not order from them anyway. As for how the cake tastes, I'll never know. read more