THE LOOK ON MY FACE WHEN I PROMISED MY MOM HER RUM AND VANILLA CAKE BUT NOTICE IT'S THE WRONG CAKE,…read moreBEING SERVED AT THE RESTAURANT. CUSTOMER SERVICE: NEGLIGENT. I don't like bad reviews because I believe that they do not truly represent the values of a business. Yet, here I am wasting my time to write one for a business after being sold a wrong cake because the owner does not have the heart to respectfully manage at least decent customer service. I went into the store and asked for their vanilla and rum cake. The girl with the glasses pointed me to one of the two cakes in their case. I said I'll take it; she subsequently packed it. I took it home for my mother's birthday to find out it was a guava and cheese filled cake. That's unfortunate, but the wrong cake is NOT the point of this negative review. I asked to speak with the owner to let them know how disappointed I was. I like to think I am understanding of situations like this as a past employee in the food industry. But there is something I cannot accept: disrespect. The manager called me today to tell me that the girl told ME it had guava and cheese. The standard of customer care shouldn't always be that the "customer is always right", UNLESS the customer is right... I know for a fact that the girl told me it was a rum and vanilla cake BECAUSE I ASKED FOR THAT ONLY. There was zero mention of guava and cheese. For the manager to call me and tell me I'm wrong is incredibly rude! To offer a $5 discount on another cake is incredibly illogical! To disrespect a client in making them feel they are lying without evidence is outrageous. As a business owner, in handling situations like this, the first thing you do is apologize for the circumstances, not by assuming fault, but as a mediator of positive resolution BECAUSE IT'S YOUR BUSINESS TO CARE. Then, offer whatever you think is fair given the circumstances BECAUSE YOUR REPUTATION IS ON THE LINE. We should require more responsibility from businesses that sell irreversible items like cakes. Keep your $5, double it, and give it to the next person.

Muchas gracias a Simply Cakes, así mismo como lo pedí quedó el pastel. Son súper profesionales y…read moreeficiente! Les doy un 10/10 y definitivamente los recomendarí.

Incredible cake bakery. My son had his birthday cake from this bakery which was so well done…read more We came here to inquire about a wedding cake for October. First of all the bakery is so cute and with so many decorated with amazing cakes. The owner is a true artist with a bachelors of fine arts. A true artist, sculptor and painter. We had a cake tasting that was very good. The sponge was very good, and buttercream was very good as well. I would recommend you check it out for a very special cake!

The tiramisu cake had an amazing design and exceptional taste. Truly worth every bite. Down to the…read morelady fingers. Couldn't find service and business like this anywhere else !!

The best tasting cakes around! We have been getting our cakes from Nicole for over 6 years. Her…read moreattention to detail is meticulous. The cakes are super moist and never dry. Everyone will be asking where the cake is from.

Ok, so I'm like a self proclaimed Cookie Monster. I love cookies, donuts, cake, brownies.... ok ok,…read moreI like sweets. Well for Valentines Day daughter bought me some cookies from Got Bake. My poor mother in law got lost looking for the place where to pick them up. Well I was only able to try them, my #1 was the Guava and Cream cheese. Can you say wow, holy cow this cookie is smoking. My #2 cookie I tried was the Valentines special which was a white and milk chocolate chip cookie in red sugar with a white chocaste heart. Yummy, yes yummy. My final sample before all the cookies that were for me disappeared was the dulce leche, fire.

This place is a gem! Set off the beaten path, stumbled upon it through the Birdside Banquet hall…read moreand their affiliation. Your Cake Boutique has become my go-to bakery. So far haven't been disappointed. Must try. Delicious & reasonable in price.

Cake Boutique did a great job helping me create the cake I envisioned for my parents 60th Great…read moreGatsby. Not only was it pretty but it tasted great! Thanks for making our cake memorable!!!

Come with me to DBakers' Coral Gables (Sunset) Location. I found out about them through Instagram…read moreads and decided to get a birthday cake for my brother from them. They have many options that look pretty and yummy. My family loved the cake.

ordered a 4-inch custom cake for my son's birthday for $120. When I picked it up, the frosting…read morecolor was completely wrong. I had ordered sky blue, but the cake was aquamarine. When I asked if it could be fixed, the employee said she would call the manager and get back to me. About an hour later, I received a call saying the manager had decided they could not fix the cake. I was told I could either take it as is or leave it and receive only a 50% refund. There was no apology--just a very matter-of-fact "take it or leave it" response. I asked to speak to the manager and was told she was not available. I then called the Wynwood location multiple times before someone finally answered. I asked to speak to a manager and was told she was busy but would call me back. She never did. When I called again, I was told the Wynwood and Sunset locations were separate, but that the manager would reach out to the Sunset manager and have her call me. Again, no one followed up. On Sunday, I called again and was told the kitchen was closed and that my only options were still to pick up the cake or leave it and receive 50% back--even though the cake was never corrected. The manager refused to speak with me directly. I ultimately picked up the cake, and not only was the color still wrong, but the cake itself was terrible in flavor. It was honestly one of the worst cakes I've ever had. The biggest disappointment, however, was the consistently poor customer service--from both the managers and the staff. As a small business, they need to do better. All that was needed was a sincere apology and a reasonable solution, such as a small discount for the inconvenience since their kitchen was closed. Instead, the entire experience was mishandled from start to finish. I don't mind paying premium prices when the product and service are worth it, but this experience failed on every level. I will not be ordering from them again or recommending them to anyone

Miry made the most beautiful sweets for my engagement party. I really appreciate her attention to…read moredetail and her ideas to work with my own vision. She even made my cookies in Arabic per my request!

Miry is amazing! She responds in a timely manner and is always available if you have any questions…read moreor concerns. Her prices are competitive, but great -- and totally worth it! She made a buttercream cake for my sons baptism and it was totally a hit with my guests! Looked yummy, tasted yummier! She designed the cake just how I showed her, and gave advice and suggestions when needed. I have already referred her to friends and family and I would definitely be using her again in the future!

Wow!!!! Cake was delicious very moist and the way they decorated the cake was exactly what I was…read morelooking for the details and art was beautiful Excellent service Can't thank you enough !!!!

Doral Cake Factory makes beautiful cakes! I ordered one for a colleagues Baby Shower and I was…read moreshocked at how beautiful it was! Everyone loved it (white w teddy bear decor). My office also ordered a work anniversary cake last year to celebrate work anniversaries & it cake out very cute as well. Shes very creative and can bring any idea to life!

Authentic Nicaraguan cakes, good prices, great service and very punctual. Cake was ready when I…read morearrive to pickup.

A wonderful Nicaraguan cakes definitely worth getting. Our family has been coming for years and…read morewill continue to go.