Where is the 0 star option because I am giving 0 not 1.
Customer service does not exist in this place anymore. I order Ramen and churros. The churros arrived room temperature so I told the waitress, Staff 1, these are not hot. Staff 1 said they should be hot so I touch it in front of her. They are absolutely not hot. Staff 1 said she will see what they can do and took it with her. Staff 2 (different person) came with churros. I touched it in front of her and they were again room temperature. Staff 2 offered a refund. Not hot fried food is a deal breaker for me so I said yes to the refund. Staff 2 took the churros away. Then Staff 1 comes with 3rd churro plate. I touched this in front of her and again they are room temperature. I told Staff 1 you guys are bringing out churros that are not cooked to order so I am done. I just want a refund. I don't want to talk to you, Staff 1, about churros anymore. Staff 1 says she can't give me a refund (although it is their fault they can't produce cook to order churros). I told her Staff 2 already offered me a refund. Staff 1 said she is above Staff 2 so I won't be getting a refund. So I went inside the restaurant to find Staff 2. Staff 2 said she will give me a refund.
5 mins goes by and I went back inside to see if I got my refund or not. I went all the way to back, right in front of the kitchen. Looks like they did give me a refund. I asked for managers name, manager's direct email and direct phone number. What they wrote down for me the store's email and phone number. I found out the store manager's name is Rob. I asked Staff 1 for her name and she refused to give me her name. Staff 1 just smirked at me. So this is part of their coverup. Won't give me their name. Won't give me Rob's direct email or phone number.
While this is going on, a door dash guy, who was waiting for over 5 mins, walked over to where I am with the 2 female staff (near the back). He said, "I've been waiting for over 5 mins, am I supposed to keep waiting up in the front or came someone help me?"
Staff 2 who was nice to me, yelled at him, "Can't you see we are busy!" She didn't yell at me so I was taken aback. Door dash guy asked again, "Am I supposed to wait in the front or can you help me?"
Staff 2 didn't calm down and yelled again, "You customers always want something. Can't you see we are busy?" There was only 1 table with customer seated inside the restaurant. I was seated outside.
Staff 2 got louder, "Are you here to pick up? Why can't you answer me?"
Door Dash guy gave the name for the pick up order. Staff 2 handed the order.
Door Dash guy said in same calm tone, "The order was ready for pick up the entire time."
Staff 2 got even louder and yelled more things. Looked like she wanted to attack him. I was a bystander and I was completely in shock. I said to Staff 2, "You need to stop. This is inappropriate. He didn't do anything to you."
Staff 2 took off her mask, yelled at me and then went into the kitchen.
Staff 1 witness everything. I said to her, Staff 2 treated me nice but was very insulting and demeaning to door dash guy who is African American. This is racism." BTW, I am Asian.
Door dash guy said to me "Thank you for saying that."
Staff 1 said "Staff 2 can't be racist because she is half black."
I asked Staff 1 to apologize for his mistreatment because Staff 2 walked away but she refused.
The door dash guy and I walked out of the restaurant. 5 mins later, the security guard from the plaza came by and told us that he got call from manager at SilverLake Ramen. He was told we made the staff cry and we are not allowed inside the restaurant. I said no problem because I won't be coming back to eat here.
The staff played victim. They got caught behaving badly and cried to their manager that they were wronged. WOW.
The food is not made to order anymore. Getting a refund is very difficult if not impossible (read other reviews here about that). You could be insulted by the staff, then they will play victim, and the staff will ask for the shopping complex security to have you removed from the shopping complex. I WILL NEVER COME BACK HERE AGAIN. read more