They have outstanding customer service, I was very satisfied They ordered a part for and contacted me as soon as it came in. While I waited they served me a beverage and made me very comfortable. It was a great experience. read more

Long overdue review. I've used Silver Lake 3x now. The first was when someone hit my parked car and I had never been in an accident before and had to deal with insurance and they made the process a breeze. They've also helped me out with a windshield and a sensor issue. The latest I was actually trying to have someone help me with my camera sensors at the Audi dealership me same day with little luck and Avo happened to be there and recognized me (even remembered what car I drove) and so I followed him back to to his shop and he literally fixed it on the spot for me. There's a few things that stand out with the dealership. Clean cozy waiting area with very friendly employees- water, etc. (even had cookies today!) Constant communication whether in person while you're waiting or via text/phone. Always find you the best deals on parts. Very honest and sincere. Efficient. I mean I had this latest issue resolved within an hour and the other times the turnarounds were reasonable. Do good work! Always been extremely satisfied with the work. Highly recommend and my go to spot.s read more

Got it! Here's the polished review: Silver Lake Collision Center -- Fantastic shop! Brought in my Silverado ZR2 and the repair quality was absolutely top-notch. Highly recommend if you want the best in town!​​​​​​​​​​​​​​​​ read more

Silver Lake Collision Center is the premier destination for your car's repairs. My car was scratched on every surface after clearing snow on a recent trip and I filed an insurance claim and the guys at SCC were seamless from start to finish in dealing with the insurance company, helping with my rental and communicating updates as time went by. Every single part of the process was painless and easy. They are the only people I trust with my car! read more

Silver Lake Collision Center - Land Rover Defender - like new after Silver Lake Collision Center's amazing work! - Body Shops Near Me - Pasadena, California

I had an accident a couple months ago with severe damage to my driver door I got it fixed through the insurance and everything was perfect I started having problems with that same window recently so I came back to see what the problem was and they completely replaced the mechanism within a day excellent service would highly recommend coming here if you've been in an accident or need work done the entire crew is so friendly read more

Repair was finished faster than expected, and the car looks great at a fair price. If I need body work again I'll definitely come back

First time visiting, saw the reviews & requested this shop through State Farm Insurance after a minor accident. They did a great job fixing the bumper, high quality work & they finished earlier than estimated. They were very professional & were quick to respond to my texts. They worked well with my insurance & everything went smoothly & quickly. I highly recommend this place. read more

Long overdue review !! Can't say enough good things about this place. Avo and Ken were great in helping me out when I bumped my Custom Tesla ... they replaced gate / repainted and reinstalled and aftermarket parts... and the car looked as good as new when I got it back... they were fairly priced / and helped me tremendously with my insurance claim. They did it quickly and kept me updated the entire time . I would HIGHLY recommend them for your repairs/body work. Or if you have want custom work done .. etc... these guys care about the details!! read more

See all

Best place to have your car fix, quick efficient and best customer service! Sean was amaizing. Thisplace is the place to take your car. Amaizing job guys! read more

The best! George and Avo are a pleasure to deal with. Very honest in their assessments with excellent communication. And the quality of their work is unsurpassed! read more

BEST GARAGE LA/OC This is THE go to place for car repairs. After a car hit me, I was feeling overwhelmed and sore from injuries. My car needed repairs. The last thing you need is more stress. Unlike any other garage across two counties, the entire staff was professional, prompt, and polite. Every. Single. One. And the car? Holy mackerel on a sesame seed bun, it looked brand new. Inside and out. People literally asked me if I'd bought a new car. They fixed it in only two weeks, and when I picked it up, the last thing on my mind was the nutcase that left me bedridden for weeks. Instead, it felt like new adventures ahead. Road trip. I asked my girlfriend if she wanted to come. read more

Ok first of all, no one wants to be in a position to have to look for a repair shop. It's super stressful, your car's damaged, you have to take time off, cough up a ton of money, etc. It sucks. The only thing that made the whole ordeal bearable was finding Steve at this place. He made the process of fixing my car SO easy. He was quite patient, walking me through all the insurance stuff and explaining clearly to me the proper steps. Normally, I am wary of car shops scamming you with marked up prices or taking advantage of people who might not know better, but I had the distinct feeling that Steve would absolutely not do that to you. They charged a fair price for what I needed done and were upfront about costs and time needed to work. About the work: my car looked brand freaking new. They gave a complimentary carwash afterwards and the attention to detail was amazing. I really felt like they took pride in their work and cared about doing an impeccable job. I had to go back to them recently for something small and I was taken care of promptly and my car was returned an hour later looking sparkly clean again. Is it weird to love an autobody shop? Oh well. If god forbid something bad happens to your car, go here. You will not find a better place or a better guy. read more

Just moved to the area and didn't have anyone I trusted with body shop work. I got connected with Rafo and he immediately made me feel comfortable with the process. My car had a lot of little and one big thing needed to be taken care of and their price was competitive with others I got, but their service was top notch. No surprises came up, and their communication was good throughout the process. Steve and Rafo walked me through the whole process and the car came back on time/quickly and looking better than ever. It was washed inside and out and ready to roll. Thanks Steve, Rafo, and their professional team. Will definitely feel comfortable using them in the future. read more

If I could give more than 5 stars, I would. They were kind, responsive and really work to do right by their customers. My insurance company misrepresented a past repair and I could easily have been left holding the bag. Silver Lake was so gracious in eating the cost and ensuring that I didn't feel the impact of a crappy insurance experience. I will, without question, bring my car to them anytime I have an issue and recommend them anytime I can. read more

Awesome facility, with awesome staff. Very kind , generous , knowledgeable staff. I took my Bentley for them to repair and they did an amazing job and they were very generous. Great company, i will be going back. read more

While I usually don't write reviews until work/service is completed. Unfortunately, we've already used Silver Lake Collision about 4 years ago when we used to live near their Silverlake location. The Pasadena location has been great. Communication has been amazing even prior to drop off, but it wasn't pushy either. At drop off I was greeted by Avo who then walked me through the whole process. Since I don't have car rental included in my policy, he assured me that he would do his best for a quick turn time. He even offered to a more reasonable rental option through them if I needed it. It's clear that Avo and the Silver Lake location is willing to go above and beyond to help their customers out. That alone is review worthy! Looking forward to updating my review with the "after pics" Based on the work they've done years ago, the car looked good as new! Highly recommend! read more

Silver Lake Collision Center - Before. Cracked headlight with tiny chip - Body Shops Near Me - Pasadena, California

See all

This is my second time bringing my car here. They are great! I requested this center from my insurance because they did an awesome job repairing my car the last time. They made it so easy and fast! My car was ready before the expected time of completion and the work is very high quality. The customer service is great! They explain everything and kept in contact throughout the process. I highly recommend this business for your car repairs. read more

A couple of years ago, my husband got in a one man accident in Pasadena and Progressive sent us to Silver Lake Collision. His 2014 Passat is a dark metallic grey that would be hard to match so many years after manufacture. Silver Lake repaired everything to new condition, matched the paint and it has not faded in the least. Fast forward to October 1st, 2024, a driver broadsided my car. Since Silver Lake did such a sterling job on my husband's car, I wanted to use them again, even though they are 25 miles from our house and my insurance would have preferred I use someone else. No way. My 2014 Jetta Sportwagen went to Silver Lake. They turned it around in 2 weeks. The paint and body work is flawless. My low mileage gem is back on the road again and looks new. Thanks again, Steve! read more

These guys are super nice and do a great job! They care about their customers, make them feel safe and are really honest and helpful. I'd recommend them over and over, my car looks brand new! read more

Efficient service and repair on my car after an accident. Quick turn around time and local. Great customer service!

Great service. Went above and beyond any other body shop that I have been to. Had to have my wrap redone with the body work and they took it to a top notch shop to make it look right. read more

Silver Lake Collision Center really knows how to take care of their customers. A special thanks is to Avo and Daniel for helping me with some big repairs and taking care of the car in general. The overall quality of the repairs was great, looks like the car is brand new, and quick turn around time. Thank you! read more

I am a week overdue in writing this review, the team here is amazing. We've unfortunately had our car in need of their services 3 times now over the last two years and this last time was the most pressing and they once again delivered. We had only a week left on our lease and we're rear ended hard on the freeway by an RV. If we didn't get the car back in time we'd have to pay for another full year of registration. We offered to pay the team more to get the job done in time and they turned us down and hustled anyway getting the job done in time, the car looked amazing and their customer service and support once again guaranteed our life time support as their customers. Thank you to everyone here for their quality and speed. WE REALLY APPRECIATE IT! - from Mike and Hilary and the worlds most unlucky bmw x5 read more

Did a great job repainting my bumper after getting a gouge in it, can't even tell it's not original. The work was done promptly at a reasonable price and communication was good. I'm picky about quality when it comes to car repairs and highly recommend this place. As an aside another place told me my sensors would all be off on my vehicle after they completed the work and I would need to take it to a dealer. I was assured by Silver Lake that this was information was inaccurate and that they would never return my vehicle in that state...which turned out to be true. No issues upon picking up the car. read more

Great finish to my wife's car. This company is honest and team was very responsive. I recommend them if you need a quick fix for your car!

Called SCC to have a spoiler installed on my 21 Supra after living in the neighborhood for almost 20 years. They were clear, direct and honest with their pricing and what I should expect to pay and the service I'd be getting. Came right on by and they took care of me me away, installing the spoiler and giving me an amazing price I couldn't beat anywhere else. Very professional and direct with their customer service. read more

Silver Lake Collision Center - Body Shops Near Me - Pasadena, California

Silver lake collision center has amazing service, They repaired my car in miraculous time ,and made it look brand new , They really take care of there customers,I definitely recommend them to anyone seeking to have their car repaired you cannot go wrong with them on your side read more

This is a fantastic shop. Everyone that I dealt with was very friendly and extremely helpful. They kept me updated on the status of my repairs and arrival of the needed parts. They even washed and vacuumed my car and topped off the oil! And there's is an Enterprise Car Rental next door which is very convenient. read more

Good afternoon everyone I highly recommend this place. I walked in here scared and clueless about everything. Leaving here I had a different mind set. As I drove in my car I was waved down and greeted. I was told to park my car anywhere and to walk into the office. Tony right away took care of me. Letting him know I was scared nervous and had no clue. He told me not to worry and step by step he explained everything. The paper work, the body work, the insurance, down to the wait time. I left my car in the right hands. I get courtesy calls to know the process of my car. Everyone there was friendly and professional. Thank you team read more

A person wasn't paying attention and reveresed into my car while at a stand still. My insurance gave me a list of places they work with. I looked every place up on Yelp and thankfully I found these guys. I wasn't at fault, but needed my car repaired ASAP so I went through my insurance and got reimbursed afterward. They got the job done in less than a week! No hassle. Super easy to work with. They kept me informed every step of the way during my repairs. I hope i never need to get my car repaired again, but if I do - I'll definitely be back here. read more

Silver Lake Collision Center - Badly damaged and broken windshield fluid reservoir. - Body Shops Near Me - Pasadena, California

See all

Absolutely horrible customer service. In fact, they stole camera gear out of my truck when I decided to not have it fixed there. Basically, we had to move a damaged truck to another shop for insurance reasons and out of spite, this shop purposely trashed parts that were needed to fix the truck (did not send them to the new shop) and they stole gear from me. The owner even called to harass me for not letting him fix my truck. Bullshit. Do NOT go here. read more

I cannot say enough positive things about Tony and Silver Lake Collision Center! I was very nervous about finding a repair shop after I was majorly burned by Star Body Shop in Glendale in the past. I was referred to SLCC by my insurance (Progressive) after a minor accident. I dropped my car off at SLCC on Tuesday morning. Tony said he would call by Wednesday morning with a breakdown of the repair costs and when the repairs to my vehicle would be completed (roughly 10 days later). I was paying through my insurance so I can't speak to the cost aspect. I needed my front bumper, hood, and some other parts repaired (roughly $4000. I called once the following week to confirm the repair was on schedule. Tony was always accessible and easy to reach. This really scored major points with me. Tony also told me he would contact me if the car was ready before that time (because I had mentioned I might not be able to come pick up the car on that Friday). I was shocked to hear from Tony on Thursday to let me know my car was ready early! He left me a voicemail and also emailed me, which I appreciated. When I picked up my car, I was delighted to see that it looked brand new! I really had such a great experience with SLCC, minus the whole car crash aspect that led me there in the first place. :) Highly recommend this shop. read more

Literally saved my sanity! I was having an awful experience with the insurance and claims company that the person who hit my vehicle had, due to their mistake it took 2 months for my car to get fixed. If it wasn't for Tony and the guys at Silver Lake collision I would probably still be going back and fourth with them, not only did they do an amazing job on my vehicle but they also reached out to the claims adjuster until the issue was taken care of. I also work in Insurance and being a Mercury and progressive body shop I will definitely be referring over clients. read more

Silver Lake Collision Center - Please don't text and drive guys - Body Shops Near Me - Pasadena, California

See all

Tony was so helpful! Within minutes of my collision, I called Silver Lake Collision Center and they told me to bring my car right over. They took care of everything. Tony called the insurance company to make sure the ball was rolling and kept me will informed about the progress of my car. I highly recommended this company to anyone who is looking for great car repair and friendly, attentive service. read more

It's unfortunate when your car gets hit. You know that it's going to be a hassle. You know that it will be a pain. You know that it will take long. Well not at SCC!!! First off all the entire staff is very friendly. They put me at ease, as soon as I walked in the door. They know customer service. Tony explained everything. Told me how long the repair would take and called the rental car place to pick me up. Communication was great. I was called multiple times to update me on the status of my car. The process was so seamless. I picked my car up when promised and could not be more happy with the repair. I highly recommend SCC!! read more

See all

Amazing here. They did my car so amazingly and were polite, and very work oriented. They even washed my car. Tony is great at keeping people informed about their cars read more

See all

Very friendly and professional staff. Quick and reliable service. A few good options to walk to to eat and work, including a Starbucks and a hipster cafe called Rosebud Coffee. Also walking distance from Enterprise car rentals. Highly recommend. read more

Great work done on my Prius. Efficient and fast working! Car looks amazing! Ask for tony! You'll be in good hands. read more

Silver Lake Collision Center - Body Shops Near Me - Pasadena, California

SVP is the most amazing wonderful person on the planet or at least in the state of California! Not only did he perfectly fix my Q3 after it got T-Boned - he went above and beyond. Superior shop and a compassionate human being! Many thanks! And I live in the Marina and would still come out to Silver Lake to see him! read more

Silver Lake Collision Center - Body Shops Near Me - Pasadena, California

I want to share my incredible experience with Avo and the team at Silver Lake Collision Center. From the moment I brought my car in to discuss the dent in the side, Avo was able to walk me through the complete process so that I was comfortable. When I went to pick the car up at the agreed upon time (it was a lengthy job but the team communicated every step of the way), the result was nothing short of amazing. I truly feel like I have a new car and it's a 2015. I would highly recommend working Avo and Steve and this team in Pasadena. Thank you for restoring my vehicle. read more