1. AC Tech Auto Repair & Service

0

Pasadena, CA

AC Tech Auto Repair & Service

3.7 (6 reviews)
Open • 8:00 am - 5:00 pm

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Response time

2 hours

Response rate

100%

Services - AC Tech Auto Repair & Service

Auto brake repair

Auto engine repair

AC Tech Auto Repair & Service Photos

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1 year ago

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2 years ago

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Jiffy Lube Oil Change

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Quick and easy. The staff is always great and efficient. I've been bring my vehicles here for oil…read morechanges for years. Fyi, go to Costco for $25 off on $100 gift cards.

TLDR: Drained my car of oil before quoting a ludicrous price…read more Went there for an oil change. The technician told me my car requires synthetic oil (it doesn't), so an oil change would cost $120? When I said it's never received synthetic oil in 17 years, the technician said they were out of conventional oil. I said, "Okay, no big deal. Nevermind." At that point, he changed his story and said conventional oil was in stock, but the oil change would still cost $90. I declined again. Only then did he tell me my car had already been drained of oil, the implication being that leaving without paying for a service I hadn't authorized was not optional. At this point, another technician came over and became confrontational, repeatedly asking, "You asked for an oil change, right?" When I told him I wasn't paying $90 for a simple oil change, he said, "Well you're going to have to pay for four quarts of oil." I then pointed out they hadn't put any oil in my car, so they couldn't charge me for anything. No service had been rendered. The technician then said, "Well, the manager just went on lunch. You'll have to wait until he gets back." I said I wasn't waiting for anyone, and I wasn't going to sit in my car indefinitely because they began work before providing a quote. I wasn't going to be strong-armed into a price I never would've agreed to had they been upfront. I told him I was calling the police. The technician said, "Go ahead, call them!" It was astonishingly unprofessional. The California Automotive Repair Act requires shops to provide a clear price estimate for parts and labor before beginning a job. Work cannot legally commence until the customer provides authorization. Based on my understanding, the events I experienced violated that law and my right as a consumer to make an informed decision before any repairs. Upon my mention of the police, another technician filled my car with enough oil to take it elsewhere where I got a standard oil change for $56 after tax. I would recommend avoiding this place, especially for those vulnerable to high-pressure sales tactics. I'll be reporting them to the Bureau of Automotive Repair.

AC Tech Auto Repair & Service - autorepair - Updated October 2026

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