They were horrible. They rescheduled 3 times the day of the appointment after they were suppose to be at the home. When they finally did show up, they were late and did a bad job. DO NOT USE! read more

Silver Home Service was scheduled to clean my house for 2 hours. The day they were to come they called me to reschedule because some of their crew didn't show up for work and they were short handed. On the new day scheduled they again didn't show up but there was no phone call to explain why and I've called them at least 10 times leaving my name and phone number each time and they never call back. I think they have been very rude and totally unprofessional, I would never reccomend their services to anyone. Donna read more

Worked very well! They did a Great job with the blinds. It's very appreciated! will have them come back soon! Thank You! read more

I purchased a Living Social coupon on 6/9/11 and scheduled to use it in Dec. months in advance. Just prior to the appt., I received a voice mail stating they were unable to make the appointment due to loss of staff and requested I call to reschedule but it would have to be in March 2012. Called and scheduled for March 30 (today) and they said they would confirm the day before with time. No call the day before so I called and left them 2 voice mails requesting a call back. No call back and no one showed up to clean (Surprise Surprise!). Living Social has refunded my $. Do not recommend this company as they appear to have a number of issues and are certainly not reliable. read more

I should have written this a long time ago. Now I can finally have it stop nagging me! When we called Silver Home Service, they said they charge $15/hour per person cleaning. They also told me that they would start at 9:00am. When I called a few days before our scheduled time, they had lost our appointment and said they could no longer come at 9:00. I told them we REALLY needed them to start at 9:00. So they came at 9:00 and told my husband they'd start at 1:00pm. (I wasn't there.) The three people who were suppose to be there cleaning ended up being only one the majority of the day. They gave us a quote of $380 at the very start, which would have been fine if there were 3 people working the whole time. So we ended up paying about $30/hour. The cleaning was average with missing a few areas. They didn't finish until 9:00pm. We tried to contact Silver Home Service personally, to tell them our frustration, but we received no response. So we contacted BBB and SHS offered a free cleaning, but I didn't trust them or want to work with them again. We preferred the difference in what we should have paid for the $15/hour. They never obliged. So just beware and watch them carefully if you use them. read more

I called 06/20/2011 when I got the voucher & scheduled my appointment. I spoke with Leslie, she said they were booked until August 11th @ 9am. She called ON Aug 11th @ 9am to cancel the appointment & to reschedule for the same day @ 3pm. She called @ 2pm to cancel the appointment. She rescheduled for August 12th @ 1:30 and then called AGAIN to cancel the appointment. We rescheduled for August 17th at 1:30. She said I would get a phone call on Aug 16th to confirm. There was NO phone call. Aug 17th @ 1:30 came & there was NO phone call to say they were going to be late. I called & Leslie was not apologetic, there was no good customer service to say sorry for the inconvenience or anything like that. In the back ground I could hear her ask if someone was on there way to my house, a guy said "Well, we haven't had lunch yet, she can wait" She then came back & put me on hold. I told her that I wanted a refund & to cancel my service, she said "if that's how you feel" and hung up. I would NOT recommend this company for any type of cleaning service. They have the WORST customer service. read more

Do not leave the cleaners alone in your home!!!! When Silver Home Services came to clean my home I decided to let them have some space so they could get my home cleaned without working around myself and my 18 month old. When I returned home I noticed a nic nac was missing. After trying to get someone to talk to me for over two weeks, the owner finally said he has no money to compensate me for the stolen item. He said he was broke!! he did offer additional cleaning services, but after being stolen from and basically ignored for over two weeks I could not trust them in my home again. Their website says they are licensed and bonded but might be a lie if they can't/ won't pay me back for the item his employees stole. If I could rate them zero I would. Don't trust this company! read more