Silver Cycles' move to Dixon Ave conveniently happened the same month I began bike commuting 16 miles/day, and I don't know what I would do without it! The location is exceptionally convenient, and the staff is always friendly and willing to help and answer all of my bike questions with as little wait as possible. On an exceptionally rainy day, my bike slid on a grate leaving my office's parking garage and knocked my front brakes askew. I hopped on the bus with my bike, stopped at the shop, and they fixed me up in five minutes. I feel more confident on my ride because I know I can stop at the shop right before I get home if I have any problems. This certainly isn't the cheapest shop, but their prices for replacement parts are spot on what I would have paid for the parts on Amazon if I could've installed them myself. Plus, the staff has always offered me either immediate (for easy adjustments) or same-day service (for replacement of multiple parts) without charging extra, so I'm happy to pay what always seems to be a fair price. read more

Okay so I finally went in to check this place out. I needed my back rack placed and adjusted properly so I figured I'd give these guys a chance. I am completely new to biking and all and really only know how to work the breaks. Anyway... When I was in there the lady behind the counter - Sorry I don't have her name - kept looking at my bike and said that something was off about it. She asked to tinker with it and concluded that my seat had been installed incorrectly. She completely took off my seat and put it back on the proper way. I was really shocked and to top it off, they didn't charge for the seat adjustment. I was really impressed and I will definitely go back for all my biking needs, read more

I run a motorcycle shop right down the street from these guys. We play with bicycles for fun, and almost all of them ride motorcycles. So we are always going back and forth and trying to help eachother out. Thier knowledge of bicycles is encyclopedic, the guys are very nice and love to be helpful anytime they have a chance. I will never go anywhere else for my bicycle needs, small as they may be. Great staff, good parts stock, competitive prices. Keep up the good work guys!! read more

These are good people! I was especially impressed with Graham, who went above and beyond to get my bike ready when it became clear that there was some confusion around the first pick up date I was given. Graham worked extra hours to get the job done, and added a nice personal touch. Jen was also fantastic, and gave me some good ride tips. I will definitely go back. read more

Really, if you are looking for a GOOD bike - you should never go anywhere but a local bike shop. There are a nice handful of good bike shops in the Metro DC area, and this is certainly one of the best. Knowledgeable staff, good mechanics, and a nice selection of bikes at all price ranges (but no low-end garbage). They CARE about putting you on a bike that meets your needs, and once they sell you something they stand behind it FULLY. You can not go wrong by giving them your business. read more

With an inability to switch into an upper gear, my Trek needed repair. My longtime Kensington shop, Bike Express, closed July 31, 2013, with the owner recommending Silver Cycles in Silver Spring. (Get it?) I drove over to drop it off at 7pm closing & have a neighbor pick me up. Before my neighbor arrived, the bike was fixed pronto & I was back on the road & down the hill to Kensington for $19 repair. Friendly, quick, Family-owned indy shop: OK, I am a huge fan! Here is a local business you can feel good about patronizing. Kudos! read more

I had my mountain bike tires fixed here. Prices were affordable and the staff were extremely helpful!

I've been here many times, for minor repairs and for bigger ones and tune-ups. The staff is always very friendly and helpful. Turn-around times and prices have been good. I've gotten good advice about trailers and accessories, and I've never felt a push or upsell like I have at other shops. Most recently, they showed me how to fix a small problem myself, and didn't charge me for fixing it or teaching me. That's going to save me time and money, and I really appreciated the help! read more

Great little bike shop. After buying a used road bike for $50, I took it in for repairs here. They replaced the tires, inner tubes, chain, pedal bearings, shifter, brake pads, brake cables, and handlebar grips for $120. A couple months later while riding I lost the chain link due to some slack on the chain developing when not pedaling while in a high gear. They gave me a couple extra chain links, no charge. Overall, the prices seem fair, and the staff is knowledgeable and friendly. Would go back there again. read more

I'm a new bike commuter, and I hadn't ridden a bike in over two decades, but everyone at Silver Cycles was patient, helpful and happy to answer all of my questions. I have no idea how many bikes I tested out, but they even went as far as heading to their warehouse to pluck a bike that would be a better fit given the info I'd provided. After doing some comparison shopping, I headed back to Silver Cycles for my new Fuji. I'm thrilled with my bike, and with the idea that I'll be headed back to Silver Cycles for tune-ups. Knowledgable, friendly and all-around great bike store. read more

Silver Cycles has helped me save money twice now, at their own expense. First, by giving repair advice over the phone that allowed me to fix my bike myself, no visit necessary. The second time, they ignored my assertion that my bike needed an involved repair when a simple (and inexpensive) fix did the trick. Thanks Silver Cycles! read more

Wonderful little bike store. I needed to upgrade to a bike that really fit my lifestyle, the owner and staff were so helpful allowing me to special order a bike that was exactly what I needed. Full of advice and understanding, if you need personal service, this is the store for you! read more

What started out as fixing a flat turned into them doing a bunch of work on a bike I spent $60 on and wound up with a $120 bill. Suddenly there was a broken spoke, next they couldn't get something off the wheel , and then they said my "headset" needed adjusting (something I hadn't asked for). While my usual bike shop will do quick adjustments because they want your business (and I'm happy to pay them), this store will gouge you to death if you let them and when I asked what exactly was involved with adjusting my headset and she said, "we use special tools." It's only because Performance Bike closed and my usual bike shop is closed because of C-19 that I had to go here. But I will most likely never go back. Even if this bike needed all this work, their condescending attitude was a real turn off. She treated me like I didn't know how to ride a bike. This f*&king bike had better ride like a Cadillac with what they charged. read more

I just moved here a couple months ago and had a catastrophic failure of my rear wheel (don't ask...). I brought my bike in and the mechanic gave my ride a good once over, made a couple recommendations, fixed what needed to be fixed, and I was on my way in less than a half hour. Friendly, local businesses are far more helpful than the big box stores. I will return, oh yes, I will return. read more

This bike shop is golden! Why I haven't been here before is beyond me. Walked in looking for fall/winter riding gear and Jen took the time to explain the basics of fall/winter gear. Everything from head to toes with genuine interest in helping a cold weather riding newbie get set up with the right gear. This will be my go to bike shop from now on! read more

Great shop. Serviced both of our bikes. They run like new and we weren't up charged for unnecessary work. Highly recommended!

Been back twice since for "bike emergencies". Helping and friendly.

Extremely helpful and knowledgable staff. Quick service and friendly folks. And they don't condescend to their customers like some other downtown bike shops. read more

Attentive! Soon as I stepped in, my wants were addressed. They even had my tube size in their records, so I could easily add two tubes to my order. I knew I'd be needing some, but hadn't bothered to look up the size yet. Nice Pearl Izumi shorts. read more

Jen was great in helping me with my biking needs in my three weeks vacation here. The bike was perfectly tuned before being handed over to me, at a small service fee that I was more than happy to pay. She also offered to give me leads to bike trails etc. thumbs up. read more

A few days ago, I purchased a new bike at Silver Cycles. I gave an associate my budget and bike needs and she gave me quick and professional service. She was great at balancing my needs with her professional bike knowledge. I am very very happy with my new bike and am happy that I will receive free break and gear service (and one free tune up) as someone who has purchased a bike from Silver Cycles. read more

These guys like bikes. And reallyyy know what they're doing. And are reallyyy nice. The store is small and somewhat claustrophobic, but they fit a surprisingly huge amount of stuff in there. I can always find everything I need at a decent price. Here's to them one day making enough money to afford the rent on a bigger place haha. read more

A tight little shop but full of great customer service, nice bike mechanics shop in the back. Returned for assistance with a flat tire and it was fixed with new tires- after they asked for my approval for the service, and it was done in 15-20 minutes. Overall love this local shop. Down-to-earth and knowledgeable staff. Great. read more

Love this shop. Great customer service, very knowledgeable staff, and wonderful master mechanics. They have a pretty good selection of bike accessories in stock and can order pretty much anything you need if it's not there. They also have organized rides that leave from their shop in the evenings. Jen is the BEST! read more

The best place ever, they are knowledgeable., and the price is fare... I like it. It's a small place but worth going to. The employees are so cooperative. read more

I recently purchased a Breezer Uptown 8 from Silver Spring Cycles. This had proven to be a tough bike to put my hands on -- no one had it or could order it. The team at Silver Cycles were relentless, however. They researched the issue and determined that they could order 2 Breezer bikes and combine the components so I ended-up with the exact bike I wanted outfitted exactly how I wanted it. The service was friendly and the staff knowledgeable. As you would hope to find in any great bike store, the people who worked there love bikes; when I picked-up my ride, we spent another 30 minutes just talking in the parking lot about bikes. read more

Great bike shop. I've been in several times and I don't think I've ever waited for more than 20 seconds for a staff member to help me. Really friendly and responsive staff, from the folks working the register and floor to the mechanics in the back. It's a small shop but they have a solid inventory and good range of parts. I'll definitely keep going back. read more

This place is great! I took my bike in to get the gears checked, and without being asked, Sam looked over everything and gave my bike a total overhaul, which it definitely needed! Thank you so much!!! read more

I'm adding a second review here because since my first review in 2013, I've had a lot more experience with Silver Cycles. My daughter inherited a British 3 speed from her grandmother this past summer. Getting around to trying to fix had long been on my to-do list. Finally I just called up Silver Cycle to ask them if they had any experience with British 3 speeds. For those of you that don't know, British 3 speeds use a rear hub with internal gearing rather than an external cassette with multiple gears. They had one mechanic who had some experience so they told me that they could look at it but wouldn't know what all was involved until they got it taken apart. And they advised that in a worse case scenario, they could find a used hub and just replace it. They managed to do a break down and rebuild of the hub using parts they had on hand at minimal cost. Long story short my daughter is now riding her late grandmother's bike built back in the seventies. The folks at Silver Cycles did a bang up job. They continue to offer great service on the used road bike I bought there two years ago. I commute to work by bike every day and I'm training for a half-ironman triathlon this coming summer so I put on a lot of miles. My regular maintenance is easy and convenient at Silver Cycles. read more

For the short version: this shop has absolutely unacceptable customer service, is incapable of scheduling repairs correctly, held my bike for two weeks without doing anything, and installed a popped tube that they charged me for. I have been to this bike shop multiple times, hoping that they would improve with time because I desperately wanted to support a local business in my area. They failed me every time, and I am done giving them my business. First, I went in with a popped tube that needed replacing. The tech replaced the tube and I biked the short distance home. The next weekend, I pulled my bike out and the tire was completely flat. The only time I had ridden it was home from the shop. When I brought it back in they confirmed that the tube was punctured. I told the tech that he had just replaced the tube the weekend before and I had ridden the bike a half mile home. I asked that the replacement be provided free of charge because they probably installed a punctured tube. He refused to comp the cost of the tube, but gave me half off. Considering this was likely Silver Cycles' mistake, I was not satisfied, but decided to let it go. That was unwise. My second visit to the shop was to drop my bike off for a tune up because I was going out of town. Linda, the owner, looked over my bike and wrote up an estimate. She said the bike would be ready in two weeks. Two weeks later, I came to pick up my bike. Silver Cycles had done absolutely no work on my bike in the two weeks they had it. At no point during the two weeks did they contact me to let me know it was going to take longer. In fact, had I not gone in to pick up my bike, who knows when they would have gotten to it. I commute using my bike, and often work late during the week. I also had a ride scheduled for the next day. I asked that they expedite the work, and Linda assured me that a mechanic would stay late to complete my bike. That evening, I received a call saying the work would not be completed, and that my bike was very dirty and it was delaying the work. None of this was noted when Linda originally examined my bike when I dropped it off. At this point, I knew I was going to miss my ride. I called again the next day and was told it would take another one to two days to complete the work. I informed Silver Cycles I would not be paying full price for my tune up because they were unacceptably late, had caused me to miss my ride, and were now affecting my commute into work. I was assured the work would be done in two days. The next day, I received a call from Linda saying they still hadn't started the work on my bike and did I still want the work completed. I cannot express my frustration with this call. I decided it wasn't worth the stress and hassle of continuing to deal with such an unprofessional, disorganized, disrespectful business. I cut my losses and plan to pick my bike up immediately. My bike has been with Silver Cycles for over two weeks now, they have done no work, I have missed a ride and days commuting into work, and I will still have to find another place to tune my bike up. Every time I had to interact with Linda, she refused to accept any responsibility for her poor planning and lack of communication. When I asked that they offer me some discount, she would not budge, despite the fact that she had inconvenienced me multiple times. I understand that work may pile up quickly, but this treatment is unacceptable. I encourage anyone thinking of going to Silver Cycles in Silver Spring to think again. Life is too short to give your business to people who don't respect your time, who overcharge you for poor work, and who are all around unpleasant human beings. read more

Really over priced and their system of charging for storage after 7 days seems like it is designed to get you for more $$$. I recently had a bike fixed with them at the end of the summer. We received no call that the bike was repaired even though they claim to have called 8 times. Since this was my sons bike it slipped my mind until I noticed it wasn't where it belonged as he wasn't riding once school started. I just find it impossible to believe that they couldn't get in touch with us. While they lowered their storage fee which they claimed would be $300 to $50, on $100 repair is excessive. In the future I will use a repair place that is capable of getting in touch with customers. read more

Very grateful this place exists. Silver Spring needed such a cycle shop; yelp and googlemaps will mislead you on the location. It is not in the pomegranate-colored Sherwin Williams building but on a city block street just behind the metro station. Good location, but can be missed as it is a little shadowy on that side of the street. My decrepit Giant bike of 14 years (was 5 years old when I got it it secondhand in 2008) was on its last legs--handlebar grips shredded, gears out of line, brake cable snapped, wheels punctured, alignment all wrong due to multiple crashes and falls (luckily I wasn't on the bike most of the time when it fell over!), rust everywhere. As a gift, my brother took my bike to Silver Cycles to be repaired. Another bike shop in Chevy Chase three years ago told me it wasn't worth repairing any more, but Silver Cycles proved them wrong. The handlebar grip is new, the brake cables fixed, the back wheel realigned, the gears working. It has not ridden this well since I first purchased it. Easy to switch gears, easy to ride, and I have gained speed in whisking around the city. Not a bike to take on long rides, but for errands and getting from point A to point B, I am very glad to have it working again. Thanks to the repair team at Silver Cycles--from chatting with one of them (who seemed possibly to be the owner?) it was obvious that her knowledge was deep. I will definitely bring this bike back for its next set of repairs, and my next bike, when I invest in a newer model. read more

Very rude staff. Slow, condescending and judgmental. The lady working there wanted to know the name of the people I bought my bike from, which I found intrusive and unprofessional. Also, she had her daughter helping out, which is sweet and all, but made service really slow. I will never ever return. read more

Took my bikes here to get tuned up. Fair price and quick turnaround. Parking lot is kind of tough but worth it. Nice neighborhood bike shop.

I got incredibly bad service. I am going to pay an arm and a leg for service that even the employees mentioned should have been quick. They wrote a due date of 2 weeks and it is going to be past that and I have no hope that it'll be complete even within 3 weeks. They offered to give me expedited service for an additional 50 dollars and I figured since it was only going to take less than a week to get my bike back, that I would forgo the expedition services. Boy was I was wrong. This is the last time I'm going to be using their services. Not only do you pay so much and get broken promises, but all of their merchandise is way overpriced. Might as well go to REI or shop online. So much for supporting small business! read more

Went looking for a bike that was on their web site listed as "in warehouse" only to find that the warehouse was the manufactures warehouse - who didn't have any either. I suggested that the website was misleading which got a defensive response. Waste of time. read more

Don't waste your time with this place. Went in for a tune up on my 11 year old daughters bike which is not the best but certainly adequate and was made to feel as though she were in danger on the bike. Also, was told a tune up would take at least a week or I could pay a $40 rush fee. Ridiculous. That plus the $90 quote for a tuneup and a weeks turnaround is probably about half of the bikes worth. If you're going to run a successful shop, this is not the way to do so. I did not come in to be judged nor will I pay for such treatment thank you. I don't care what you think of my bike, I care if you can fix it. read more

Good gear. Terrible Customer service. Linda is nastily passive aggressive. I will be filing with the Better Business Bureau and/filing a civil suit to get money back that I have been spending to have my gears fixed. Each time the tech says the problem is something else, but the gears have been slipping the same exact way from when I brought my bike in the first time. I wish I hadn't bought any gear from there and hope to not ever have to deal with Linda again read more

Very friendly and helpful. I was just buying an inner tube, so my experience didn't include any repairs or anything of that nature.

Walked in today for a tune up on my bike - my bike was worked on immediately, I was treated with respect and felt well-taken care of. Great experience! read more