I have ordered 30mil plastic cards from DGI for several years and have been very impressed with the quality and service. Great products and prices! read more

SilkCards - Graphic Design Near Me - Henderson, Nevada

If I could give this company 0 stars I would. My wife ordered some business cards from here for our first business. I was a little curious and taken back by the ordering process when my wife said it did not list how much shipping would cost. We even paid for expedited delivery since we needed the cards fairly quickly. My wife then received an email after she ordered on a Saturday night stating they the office is closed from Dec. 12-16 for holiday vacations. What is the point of paying the extra money to get them cards expedited if they are not even working. I was extremely unhappy with the process and company at this point that I asked Howard if I could speak to the owner. Of course he was on vacation and could not be reached. I'm sorry, as a samll business owner, if I go on vacation I make sure I can be reached for reason that would affect my good name. Fast forward a day I decide to cancel as I did not have the time to wait for the cards to be made in China and then shipped to the U.S., not to mention they could not tell me when my cards were going to get to me so I could plan accordingly. I wrote an email and called, Howard answered, and I confirmed that my order was cancelled and he confirmed that my order was indeed cancelled. Now days later I get an email back from the sales dept. that has finally decided to work stating that I am getting charged a 20% cancellation fee if I want to cancel. I am so disappointed and unhappy with this company. I tried to call and set things straight, but during normal business hours I get nothing but voice mail. I am trying to settle this with the owner. Will you contact me or shall I have to contact BBB? V/r, Extremely dissatisfied customer read more

I have been in the design business for over 6 years. I have worked with numerous printers but never got as frustrated as I did with Designline Graphics. In 2008 I had a horrible experience with them, they printed my file in low resolution, the files weren't sent on time and no one was willing to solve anything. Customer services is cold and rude. Today I decided to give them another change. BIGGEST MISTAKE OF MY LIFE! They promised to have my file by a certain date... well that did not happen, even after paying $45 more for next day shipping. When I called, again they were rude and unwilling to help. DO NOT MAKE THE MISTAKE OF PRINTING WITH THEM!!! If you do.. good luck! read more

They jerked me around for several months and still never finished my biz card project, unbelievably disorganized and unresponsive. A year later they sold my email address to scammers and I got some phishing email trying to get me to provide my Apple ID credentials. I know this because I have my domain setup allow any number of addresses, so I use a custom address for each business I interact with, just for this reason... Classy outfit. Keep looking. Update 6/22/16: Just got another one phishing as PayPal. Grrr. Someone form DGI did reach out to me, assuring me they don't sell email lists, but since they are the only ones I gave that email address to, please explain how this could happen? Oh, also, I'm really talking about 4colorPrint, but I understand this to be a subsidiary or alternate name for DGI. read more

Do not use these guys or I should say this GUY for your card printing. It's a one person marketing operation which the guy outsource the printing to China. Like others have mentioned unresponsive, did not deliver on time for my project, I wasted it $180 with them. read more

Their customer service has always been great. Whenever I have an issue, they go above and beyond to make it right. The custom finishes they offer are very unique and appeal to some of my high end customers. Always excited to see how they come out and customers are always impressed with the finishes. Orders are usually without issue from start to finish (they do have a longer turnaround than usual due to the custom finishes so I always try to pad on a few extra days with my customers just to be on the safe side) but I'm thankful for the rare instances than an issue does arrive, they are always willing and able to resolve it promptly. read more

They are so unprofessional. The $99 design option is terrible, took more than 30 days and is so bad. Always excuses. In every email you read 'I am sory...' Do not recommend to nobody. 10 nice business cards on the website for 10 years. I wasn't lucky this year with 4colorprint silk cards. Not trying next year, never again. I lost my $ 99, no return, no customer services, no business cards. read more

Strongly suggest not using this business for business cards as my experience with them was terrible. Paid $99 for them to design a card which resulted in a terrible attempt and ended up just using my original design. I specifically asked for the card they were printing to be exactly like my original. A proof was sent which showed the exact card with the same colors fonts and size., as I requested. When the cards were delivered (took over 2 months) the font size of the telephone number and website was reduced which resulted in the inability to read the most important part of a business card. The company would not do anything to correct the problem, alleging that the proof was approved, although the final card was NOT the same as the proof. These cards ended up being unusable, and very upsetting after paying $498. I filed a complaint and their reply was an offer for new cards to be printed asking me to pay an unfair discounted price. Realizing the very poor customer service and poor product quality of this company, I decided to just toss the cards and express to others the business practice of this company so as to avoid someone else wasting a lot of money and aggravation. read more

I ordered my business cards from DGI and they look so awesome that every time I gave my card to people, they are impressed. Thanks for making me look good. Five stars for you guys. read more

SilkCards - I love my business cards. Thanks for doing such a great job. - Graphic Design Near Me - Henderson, Nevada

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I've made 2 purchases and so far the cards have been perfect. My only issue is the long production time, but that's not at all a big deal as long as I can inform my client ahead of time. The cards were fantastic and my clients were very pleased. Whenever using any outside vendor, we always thoroughly preflight our files and are sure to send hi-res PDF files with crops & bleeds. As the content creator, it's our responsibility to be sure the files we send are 100% perfect. read more

... I will start by saying you should NOT use this company to print cards! Such a headache! I had horrible service with silk cards. I received terrible customer service and their response time during proofing approval was one time a week. I had numerous issues with my card during the proofing process including an error they made on my card (not me) during proofing. When the exhausting proofing process was complete I realized I made a typo on my own. This was 2 weeks before I even received the cards. And they said nothing could be done. So I let it go. Then I receive my cards finally and another error was made on there part. A pint misprint of a word was made on every single card I got. And when I contacted them they said there was also nothing that could be done. The only way I could get my money back was if I send back all damaged cards using my own money for postage - when I threw away he cards because I was so frustrated and the were unusable. I will never work with this company again! Horrible customer service, sloppy work and not respectful to the needs of clients. I would search for a better company with awesome customer service and more genuine and caring terms and agreements. read more

SilkCards - The work love misprinted on ALL of my cards signature panels. - Graphic Design Near Me - Henderson, Nevada

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I ordered cards with rounded edges, raised Spot UV on 1 side (matte finish), & glossy color on the other side. The initial order didn't turn out as I had expected due to some issues with the font my graphic designer had used. After exchanging a couple emails with a customer service rep who wasn't helpful, I was connected with a supervisor named Howard. He was very helpful and had my cards reprinted. They now look the way I had envisioned them. Had it not been for Howard, my order would have been a disaster. Thanks to him, I am now a happy and satisfied customer. Well done! read more

Is this a real company? Does anyone work here? I have called numerous times and left voice messages, sent two different emails and did the chat feature that is on the website which directed me to leaving a message which I did. Guess what, not one single response, not one person has reached out to me over the span of a week and half. If you have something that you need done in a timely manner I recommend you visit a different company. read more

I tried to work with this company but every time I tried to get a quote it would take me days. Then they would come back and it would be triple the price of a normal job because they ship it over seas. I would never recommend this company. I was trying to buy sticky notes and they were trying to charge me $850 for 200. I went local and got 500 sticky notes for $200. read more

I found Silkcards when I met a friend at a networking event and she gave me her card. I fell in love with the weight and feel of her business card. It was unlike any regular business card I had held in my hand before and it caused me to inspect it further and keep my focus on her card, her business, and her branding much longer than I would if I had been handed a standard boring business card. She shared the website with me so I could step up my business card game and I haven't looked back since! I'm now placing additional orders for members on my team who ALSO love my card and requested they have their own because they felt proud to hand them out and were inspired to talk more about the business out in the world. WIN-WIN! You won't regret it. The chat box feature is extremely helpful if you need further assistance and they get back to you instantly :) read more

I have to say the customer service and product is amazing! The feedback I get when I show the business cards make it worth everything it took to get them! Even though the product took much longer than expected from start to finish the customer service was fantastic. I will defiantly recommend and use them again! read more

In my last company we ordered from SilkCards and was very impressed. My new company needed new marketing materials for rebranding. I went with SilkCards to design and print. My new boss was so happy with the outcome of our new business cards and presentation folders that he said we will be using SilkCards on all our upcoming projects. read more

Ordered once before and the cards came out not only late, but printed very dark. It was a frustrating process to get them corrected. Ordered a second time today (for the same customer) only to find out it's a month long wait for 500 standard size cards. My customer is angry and I have removed Silk cards from out vendor list for any services. read more

I have used Silkcards several times and i have nothing but rave reviews about them. Excellent customer service and great follow through with the vision I tell them. I would highly recommend them to anyone and will 100% use them again! read more

Very disappointed for a number of reasons. I placed an order for a customer who then decided to go in a different direction. I had paid for the order in full. Before I had even approved a proof, I called to cancel the order. They refused to refund my $, and would only give me a company credit for this order. (Over $600.00) They make it very hard to do business with them. Their products are beautiful, but super expensive, and they take forever. I continue using them to work through my existing credit and continue to be frustrated. Not worth doing business with them if you are in the east coast as they open at 9am PST and are very bad at returning phone calls. read more

This is tough to give stars to this experience and I definitely want the company to see this and fix the issues they are having. I received my first order with them. The quality, the design, the product is outstanding!!! I am in LOVE with what I received! 10 stars if I could give it. I want to order more products with them. Now, the negative. With first order, I had a major headache with them. I placed an order with Silk Cards. They redirected me to a sister website/company. I was on a deadline to receive my order. Almost two weeks after confirmation of my order I didn't hear from them, so I called to inquire about the delivery of my order. Apparently they didn't start working on it, because they had some questions. However, NO ONE had contacted me about these questions!!! So, my order was just sitting there. Now I was running out of time for production. After debating with manager for some time we agreed upon discount for inconvenience and they had to ship my product to the conference where I was having meetings. Product arrived just an hour before my meeting, it was gorgeous and I was happy it finally turned out to my satisfaction. I put all of this aside. I LOVE the product and happy with their effort to make things right. I am producing new product and want Silkcards to produce my second product to match first. I request a quote. No response. I request a quote a week later again. Another week goes by, I get a phone call and email with questions. We go back and forth trying to catch each other. They seldom pick up a phone, so if you have questions, be warned that it's hard to get anyone on the line. If you email them it may take a week for them to respond. Exactly one week ago I got to speak to a lovely rep, Kimberly, about my quote. She promised to get back to me with a quote. Today is 7 days after and no quote! After two emails and a phone call I got an email back: no hello, no name, nothing, like there are no humans working at this company! The email said to login into my account and quote is there. Well, the quote is not there. Also, their website, which they want you to use if you live in Vegas, doesn't work on Mobil devices. Common, it's 2017! I am very frustrated with the level of customer service in this company. I actually met most of the people who work there in person. They are amazing guys! It makes no sense why they work so hard to drive customers away?!?! The only thing I can think of, is that they hate their owner and want him out of business. I truly want them in business, because I love their product! I hope that someone will read this review from this company and decide to make a positive change. You have World Class product and you can easily become a world class company, but you need to step up in your customer service. Your caring customer! read more

Stay away from these guys! They made a huge printing mistake and insisted we approved some business cards. When we asked them to do the right thing and fix the print error, they refused to deliver. This error cost my small business $300. and I don't have the right business card yet! Bad management decision not in favor of the customer they pretend to serve. Horrible, bad, service and they don't care. They just take your money and run! NEVER USING THEM AGAIN! AND I'M GOING TO TURN THEM IN TO THE BETTER BUSINESS BUREAU! read more

Waited for months on my small order for my cards to arrive. According to them it was out of their hands and it was UPS to blame. They were able to give me a small percentage of my money back after having to call multiple times and requesting it. Customer service could be a little more responsive since I was told I would get callbacks but never did. When I finally received my order, I actually liked their card quality. But was not worth all of the hassle. read more

The most horrible service, they never answer there phone, they shipped late and had difficulty with the proofs, I had for priority shipping and the gift cards never arrived. I rather have gonorrhea that work with these people again. read more

BUYER BEWARE! Have you noticed that there are only one star and five star reviews for the company? A clear indication of fake five star reviews. Please do not believe those. This company is DECEPTIVE and DISHONEST. I would avoid them at all costs if I were you. First, I received a quote for my order. I wasn't going to place the order but then they sent me a discount code so I decided to proceed. When I went to add the discount code to my order, no discount was taken at checkout. So I opened the chat box to speak with someone who ASSURED me that they manually process orders and that I would definitely not be charged the full amount but that I should check out and when they manually process the orders, they will include the discount and I will only be charged the discounted rate. They also show no line item for shipping which led me to believe it was included in the price. After I placed my order I receive an email that shipping will be calculated and charged later. Why was this not told to me during checkout? I go back to the chat where the rep tells me that shipping is $9. At this point, I'm annoyed but decide to move on. A few minutes later, I receive an email saying I've been charged my full quoted price plus $9 for shipping with NO DISCOUNT. Luckily I had screenshot the conversation with the rep that promised me the discount would be manually added, right? WRONG! I spoke with a new rep who later connected me back with the original rep - both of whom refused to give me any discount claiming that my quoted price was already discounted (even though it was not shown as a discounted price at any step in the process). Of course, there are no prices listed on their website, no other prices listed when I received my quote and NO mention of it being a discount. They have now refused to honor any discount for me for this order after already charging me in FULL despite their PROMISE that this would not happen. I've never been more deceived by a company in my life. I would not recommend working with a company that lies and deceives to get orders and doesn't honor their promises. This business should not be allowed to do business. BUYER BEWARE! read more

Very impressed with these folks! I was able to order samples to get a better idea of what I wanted. I had a difficult time trying to figure out what options to pick on the website so I called and spoke with someone directly. I'm happy I did that, because they were incredibly helpful! They walked me through available options and which selections would fit best with what I wanted. I'm in the process of a re-order, I liked these cards so much. I highly recommend! read more

I am so pleased with my experience! I've been trying to get cards printed through another company for TWO YEARS. I was so exhausted by the process that I kept giving up better required "revisions". They kicked back files so many times and I had to return orders because of the quality. I explain this because I finally got fed up, found silk cards, chatted with their rep via mobile web chat. They reviewed my order immediately, had my order placed within an hour, and my files confirmed within the day. I was floored how easy it was and the cards came out PERFECT. I ordered silk cards with purple edges that had stamped foil and spot UV intermixed. What was seemingly impossible for another company was a snap for silk cards. I also liked the customer platform where I could log on and see which production step the cards were in. I will absolutely be using this printing company as my preferred vendor moving forward! Wish I found you two years ago! read more

5 months and still no cards!! Will not issue a credit, in fact made us pay for return shipping when the first set was printed wrong (laminate peeling off). Do NOT recommend whatsoever. read more

Bad customer service on multiple levels.... Ordered 500 business cards, designed them myself but asked for feedback. They had me change the design since apparently they have trouble printing blue. I changed the design to the specification levels of color they recommended and it's just a black card now, no color at all except the edging. AND I paid for full color cards, and there's no color because I followed their direction. I have to have cards to pass out at an event in a few days so I'm stuck with what I received, I don't have a choice... They offered me 15% off my next order... Nothing but excuses so they wouldn't have to do anything from customer service, even though the error was at least partially their fault. read more

Silkcards really are the premier business card printer. The amount of options and quality is second to none. As a designer, seeing your work finished at the highest quality is the greatest feeling. Thanks for all you do! read more

SOLID PRODUCT! We've ordered from them a dozen times. Service is good and product is solid so felt the need to post here.

We ordered business cards and were really under the gun to get them back for an event this weekend. The people there were great and they tried to help out as best they could. The cards look great but the only issue I have is that knowing what the turn around time was and that it was a rush, no one told me that the cards were being made in China. If we had known that we wouldn't have ordered the cards because it took so long to ship them back to the US. Luckily everything worked out and I got the tracking number and saw that they were delivered a day early. I was able to pick the cards up immediately and get to fedex to ship the cards to where we needed them for the next day. We will be ordering more cards in the future and hopefully we will order them early so that we don't have them at the last minute! Thanks for the wonderful customer service! read more

They have excellent customer service. Brielle the general manager was very patient and throughly explained everything. I highly recommend them if your in need of any marketing tools. Thank you again. read more

THIS IS BY FAR THE WORST COMPANY I HAVE EVER DELT WITH!!! They completely messed up my business cards. Wrong font, wrong color, and wrong style. They refuse to remake them without charging me again!!! When I try calling them, they hang up the phone on me. They are horrible people. read more

Been a long time customer of DGI aka Silkcards and have never had a problem. From business cards, flyers and custom cards, they have always provided high quality work and consistently stay up to date with new trends in the industry. I highly recommend this company and their printing products. read more

Great service and quality specialty printing. When you call for customer service you get through to a human. Thank you read more

Great Service and Pricing. Love the 32 Pt Silk Cards...We use them for our High End Clients at 4evergrafix....Would recommend to everyone.

I cannot use enough adjectives to describe how simply awesome the Silkcards staff and products are. I've referred several business associates to their website and I am preparing another order currently. read more

Despite whats posted before, I've used this company a number of times and found them to be professional, efficient and very good at what they did for me. read more

I have ordered the 12mil plasti cards from DGI several times and always received high quality material you'd expect. The order process is very simple, but efficient as they will send you a proof file before the order goes into production. My last order is about to run out, so I'm about make another order soon! read more