Last Monday, Dec 23, 2024, at 4:47pm, I was ordered OfficeMax Employee to send a package with USPS service to my friend's house for Christmas. I saw Employee already Printed the Label but she hadn't peeled it from sticker paper yet. I saw her being distracted to talk to another male customer while I left OfficeMax. I checked ID tracking about the package still being in the USPS facility and delivered by Dec 27 but unfortunately, on Dec 27 that package did not get out for delivery. I was worried when I thought it was lost or stolen. But the next morning Saturday, I found my package had returned to my home, not to my friend's home. I discovered that the printed Label was missing on both sides of my package and that she forgot to put it on my package. So deeply DISAPPOINTED that she failed to put a printed label on it. It's TOO LATE and I already demanded a FULL REFUND back then I went to another delivery service building, not OfficeMax to send the package to my friend. Her service is TERRIBLE, because of her lack of awareness of important objectives and checking packages. I think She forgot to put an important Label printed on my package after talking with the male customer and she put the package on the Delivery shelf that she was not aware of the printed Label still on my package. I won't bring any future packages to OfficeMax for sending anymore FOREVER!!!!!! I didn't trust the delivery service at OfficeMax!! I DON'T RECOMMENDED THAT!! read more

OfficeMax - Important Printed Label is still missing too on back of my package?! So disappointed!! - Office Equipment Near Me - Henderson, Nevada

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Great place to make an appointment to finalize tour TSA application. Simple process. Only issue: they seemed to be short staffed and my appointment was at 10:20 and had to wait a little bit to process. The employee was apologetic for the wait... but what should have been a 10-15 min process turned into a 45 min process. All and all... simple and professional. Reason for the 4 stars was the waiting process on my appointment. read more

OfficeMax - Office Equipment Near Me - Henderson, Nevada

I've been in this store twice in the past six months and boy have they gone down hill. Both times I went in, the employees said nothing to me and walked right on by. No greetings whatsoever. When I finally found what I wanted and went to the register, it looked like stock room. Boxes, empty and full, all over the place. The only employee I could see was the guy at the copy center. He saw me, we made eye contact, and standing there and didn't even bother to call and get someone to ring me up. It was the same guy both times. There was no one in the store so there's no excuse that they were busy with other customers. Maybe they're better at customer service before 5 p.m., because after 5 p.m. the employees just don't care. They used to be great but not anymore. Avoid this store as all cost if you want any kind of customer service. read more

This was the third office max we've went to for a inquiry, and the customer service over on the printing side was excellent. Was straight forward with helping us with what we needed to get done, would definitely come back to this location for future work. read more

We all hate those last minute customers! And I hate to be one of them but unfortunately today time got away from me. All that to say Terrence was absolutely amazing! He was patient, understanding, and above all so helpful. He made the situation I was stressing over simple and easy. Huge thank you to him! read more

They destroyed a simple book that needed to be spiral bound. I had to reprint, have it re-laminated, and turn it in a day late. I told them that I would not pay for it, and they looked at me as though it was my problem. WORST PRINTING CENTER IN HENDERSON!!!!!!! read more

Don't do any of your copy projects at Office Max, waste of time and money! Needed 3 sets of copies and decided to use Office Max self service center. There was an assistant there who obviously didn't know what he was doing. He kept charging me for "prepaid" costs, 5 different charges. I was charged $90 for copies that actually cost $36.85. The money was taken from my bank account immediately and nothing was refunded. When I called 2 days later about this, I was told it takes up to 3 days (assumably business days) for the credit to reflect in my account. This should have been told "up front"! Additionally, the paper they use is very slick, copies are too light and hard to read. Very bad experience! read more

I went in to print some resumes this morning. I have to say I always cringe when I go to OfficeMax. Usually everyone is not in great spirits. Today was totally different, I actually left in a better mood than when I walked in! Ashley was absolutely sweet and had nothing but positivity pouring out of her! Also incredibly helpful! Thank you Ashley for being you and blessing me with your kindness and contagious smile! read more

This is the worse bunch of idiots working in this store. They either don't know how to answer a phone or they are just rude. Keeping pickup and not saying anything or hanging up. Called back several times and finally spoke to the store manager and that help me to understand why the employees at this store are so screwed up and have no clue what it means to provide quality customer service. It is because the store manager is also a jerk and could care less about customer service. Avoid this store at all cost or you will regret it later. read more

I would never order anything from this place anymore. I ran out of ink and so I ordered an ink cartridge from them 60, by the way. Anyway long story short they lost the package. Never received. The tracking shows it traveling all over the West Coast, and I am 10 miles from this store. Trying to get help, but NO RESULTS, nothing but the runaround, I even offered to return the ink once I got it, if they would please allow me to drive and pick one up, but Nothing was transferred to 6 different departments, no response other then its in transit WORSE COMPANY EVER, Staples all the way for me read more

The staff is always nice and I find what I need. They always encourage to turn in your ink cartridges from printer.

It's back to school - long line with just two cashiers and one worker that's always on his speaker phone . Do we really ( I'm talking about the whole store) need to know who and what another customer needs, when they call the store? It is unprofessional and very distracting. I couldn't work there. This time would be a great time to market school needs. There's never anybody in the store at any other time. This place is on the list for stores to go away soon. How disappointing. There are about five people in the customer service area with zero customers. How about hopping onto the cashier area so we can get the heck outta here. Horrible ! I regretted stepping foot In this store. read more

The people at the printing department are extremely unprofessional, a complete joke!! . I waited about 10 minutes for someone to talk to me. The guy with the pony tail and the girl just kept staring at me, weren't courteous enough to at least say "be right with you" then when she finally talks to me, no apology for the wait, as frustrated as I was I still greeted the employee and she just said "what's your question??" I said hi again and she said what's the question?? Asked for what I needed and she wasn't helpful at all then I still politely said thanks, have a good one and she just turned around and walked away. Never coming back here again. I just came from staples in green valley parkway where everybody was nice, courteous and extremely professional. I own a business and if I had employees like these I would fire them in a heartbeat!! read more

Alexus from office max was amazing! She was extremely friendly, very professional and I appreciated her patience with me since I had a 136 page printout I needed last minute. She gave me a couple of options to keep my 136 pages together and was very helpful every step of the way from check-in to check-out. I will definitely visit again and I highly recommend this office max for all your printing needs. read more

I submitted a print order through the website yesterday. Paid for it in full. Went in today to pick it up. Literally wasn't greeted by a single employee. Not even a "be with you shortly"). I checked in on their computer and waited, waited, and waited some more. Still no customer service. I finally interrupted an employee to say I'm just here to pickup an order that's supposed to be done and paid for. He asked me my name. Then did....nothing. Literally just walked away and continued with other things. It's a joke and I want a refund. read more

OfficeMax - Waiting, waiting, waiting some more - Office Equipment Near Me - Henderson, Nevada

Wow! Best customer service EVER!! Ashley is truly amazing! She went totally above & beyond to help me ship on Christmas Eve when they were slammed, and managed to help 5 other people at the same time while getting my problem addressed. She made sure everyone, including myself was handled with care quickly & with a truly astounding level of patience. Give this woman a raise & a pat on the back PLEASE! In these times when everyone is struggling and rushing, especially during a holiday, she really is an exceptional employee that needs to be recognized & appreciated! Thank you again & I have told EVERYONE I know this is the place to go for office & shipping needs in town!! read more

I frequent this location often because my printer is always screwing up. Just so happen today I had to come here like twice. This morning on my first trip I used the stapler and I was intrigued by now it was so smooth and it didn't even feel like I had stapled my packet of documents. So when I came back tonight to scan more forms and used it again i inquired with the nice lady behind the counter if it was sold here so I could by one for my office at home. She advised me yes and that it was on isle 5. She told me that I could take the stapler with me to isle 5 so I could make sure I grab the accurate one and then bring it back. I thanked her and proceeded to go to isle 5. On my way there two employees were standing at the end of one of the isle just having free time speaking and looked at me and continued with their conversation. I went down isle 5 and ended up seeing the strips I needed to hang some photos. So while looking at those to figure out what size I need one of the guys who were previously engaged in personal chat comes and asks if I need help. I told him "thank you but I'm ok". He proceeded to tell me I have their stapler. I told him I was aware and the nice lady at the front told me I could bring it to this isle to pick out the stapler I was going to purchase. He asked for the stapler and initially said they didn't have it. I said ok that's fine maybe another location does. The stapler was right in front of us I see it and then he says oh we do have it. I advised I wanted the same color as the one in his hand. He passed it to me and just kinda looked at me. I thanked him and offered to take the other one back to the area he declined in a strange matter and I walked away to the register. While standing in line replaying the situation I was kinda irritated because his tone and body language was just very off and accusatory. I went ahead folded by papers I scanned, took a photo of the stapler(I'll buy it elsewhere), thanked the young man at the register and let him know I changed my mind. It wasn't a comfortable experience. read more

Derrick is amazing! Outstanding service and very professional. I had lost a receipt I needed for work and Derrick had gone above and beyond finding my invoice and really came through to save the day. I have always had great experiences at this location and will remain a long time customer. read more

The only employee worth praising is the gamer dude. The printing services aren't acceptable. Don't waste your time, go to staples

So i wasnt gonna do this but this employee inside the store really bugged me the fact that he was just watching me the whole time I visited the store. He asked nicely if I needed any help with anything and I replyed that no I didnt...then im walking checking out the laptops and what not and I see hkm from a distance just watching me the whole time and that really bothered me. Like they already habe tons of cameras to watch every damn angle and security set up all over they merchandise and he still has the need to be spying on me from the distance...like screw that I just ended up leaving. I dont like to go to stores and have that shit done to me like I aint no damn bumm or a criminal but i guess since im brown skinned he might have though otherwise...I though damn you just got me to give ur store a shitty review. read more

OfficeMax - Employee secretly from the distance spying on me...beside the fact that they have a ton of cameras all over. - Office Equipment Near Me - Henderson, Nevada

Needed a few supplies recently and stopped in this place. Good selection of office supplies at reasonable prices. If social distancing is a priority for you this place is compliant with "the mans" rules. Service was adequate. read more

I kept having problems in the Copy Center and Heather was very professional, nice and helpful! She is the best sales person there. read more

OfficeMax - Store - Office Equipment Near Me - Henderson, Nevada

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They were very helpful and willing to do whatever they could to find answers for my questions. The store was neat and clean and very well stocked with what I needed. read more

I come to this Office Depot as it's the only closest one to me, and I need to print large amounts of copies. I just left a few minutes ago, and all of my copies have streaks on them from the ink of the machine. The employee seemed to be bothered by me asking if there was something we could do about the streaked copies. This is the second time I've visited this specific location, and the customer service from the employees was distasteful. read more

OfficeMax - Streaks from the printer, that appeared on all of my pages. - Office Equipment Near Me - Henderson, Nevada

Honestly online order & pick up is easy from here, but the staff is absolutely miserable. Ashley has no soul & treats customers like they are wasting her oh so precious time. & the guy that was here just stood there doing nothing for like ten minutes. We probably won't be back to this location bc customer service & staff are not pleasant. read more

I stopped by to shred some documents. When I was done she just left my documents to shred on the counter for anyone to grab and possibly take off with them. She said she did not have the chance to move them as I was checking out. I would probably go try another place because they don't think your documents are important enough to move. read more

Went in on a Sunday around 1pm and not one person greeted me or asked me if I needed any help! I did see anyone in charge on the sales floor and I was actually passed twice by a clerk pushing an empty flat cart. I would not recommend going to this place! read more

My daughter and I went in looking for a computer and had a great experience. Customer service was wonderful. The employee ( Mike ) that helped us was very friendly, helpful and in no way pushy on a sales. We ended up buying a laptop and it was at a great price! I honestly have no complaints. I will be back for other items I didn't even know they had! LOL read more

I can't thank Alexus and Sharlene enough. They had my order ready faster than I had anticipated. I had to make some changes after placing the order. They helped me choose what paper would work better for the 300 invitations that I had them print for me. This was all done within less than 3 days. Not only did they print that out for me Alexus also cut them for me since I needed them to be 5x7. I will definitely be returning if I have another project like this one. read more

Just wanted to send a HUGE thank you to your staff at N Stephanie St in Henderson NV. I ordered finishing on a print job and they did it fast, accurately, and with excellent service. Specifically Laura and Sharane!!! TYSM!! read more

Melissa at the printing station was very helpful. She answered all of our questions and accommodated my husband and I to our every need! You call tell she is a very hard worker by how she was handling the line when we got in. Thank you Melissa with helping us with the Church of Christ directory. Hope your afternoon shift wasn't too crazy, haha! read more

OfficeMax is my go-to office supple store. For heavy and full service printing, I prefer the Summerlin location or the store off Eastern/Serene. Both these locations are super staffed at their print center and they specialize in high volume printing. However, this wasn't an option since I was too far from Summerlin and the Serene location had a busted printer. So, Yelp brought me here. This location is smaller, quieter, and not as heavily staffed as my favorites. But they sure made up for it with efficient service at the print center. Stevie was great. She was dealing with 2 other customers, troubleshooted a problem that someone else had, dealt with the non-stop phone calls, and most importantly, took care of me. I can't say I was in and out of this place quick, but all the printing that I requested came out clean. I was actually impressed with this OfficeMax. Only issue...my Retail Connect discount didn't apply to the work I was requesting. Oh well, can't win them all. YELP PERSONAL CHALLENGE - (414/500) read more

I have been going here for years. Today was another good experience. Their binding and copies are always done well and on time. I highly recommend. Greg LeDuc read more

The last time I had business cards ordered from here, the cut was about 2 centimeters off. On a business card (especially one with full bleed), THAT IS A LOT. I was a little annoyed, but let it go. Yesterday, I took another chance with them. I asked the guy working about his "options for banners." He just kind of waited and raised his eye brows a little, which prompted me to add, "You know, maybe 4 feet long, or 6 feet long," thinking he didn't know what I was talking about. He replied by saying, "We don't really have 'options' we just have ___ to print on and _____." The associate said this like a teenager with a bad attitude even though he looks to be in his late 40s. A little incredulous, I informed him I had never printed a banner before so I wasn't sure where to start. -- In my head, I was thinking, "I'm going to give his guy a change to redeem himself. Maybe he's having a bad day." It was like pulling teeth to get him to help me and they weren't able to provide what I needed by my deadline. Next, I wanted enlarged reprints mounted on foam board. Again, he looked at me and said, "Well how big do you want them?" I have never done that either and I didn't know what they were capable of so I held up my hands to show him what I was aiming for. He told me they could make it any size I wanted. From my side of the counter I could see there was a large foamboard print resting in the back that showed the different sizes and I had to ask him to show that to me. Why should I have to ask to see that when I clearly don't do this on a regular basis? He then took me to the computer to grab what images I needed printed off of my flashdrive. I told him to grab an extra file on there because I needed business cards too. During this time he NEVER spoke to me. When he was done entering the order, I asked him how many days it would take for my 250 cards order. He said 10 days. TEN DAYS. I have ordered them in two days at OfficeMax before, at more than one location. When I said, "WHAAAAT," he said it's always like that. This is probably the simplest order of business cards you could get, people. What is the point of having a print center and equipment if you can't even do business cards? If they were backed up and he told me five days, fine. But TEN DAYS? You can get them quicker online from VistaPrint sooner than that. I had him cancel everything and took my order right across the street to Kinkos. I should have started there, since I've never had a problem with them. My order ended up being $230, so too bad, so sad OfficeMax on Stephanie!!!!! The only reason they get two stars instead of one is because the other associates gave friendly greetings and I'm giving them the benefit of the doubt. Sean needs to lighten up or not take bad days out on customers. I can honestly say I will never go here for my printing needs now. I came prepared with what I needed and what images to use and still somehow the employee made me feel stupid. I don't like giving my business to rude representatives. read more

Had such an amazing experience with Heather and Melissa at this store! We came to print programs for my sweet mom's funeral service. First they worked with an extremely tight turn around and then when I picked them up and wasnt happy with the way they turned out (through no fault of officemax, just the paper I chose and some formatting problems) Melissa worked with me to get them fixed and reprint all 150. Thank you for taking the extra time to help us pay tribute to our mom's amazing life in even the small things. read more

Slowest cashiers ever. They have 5 different locations for notebooks. Why? At least the have a decent selection read more

I don't know why, but I like Office Max more than Staples. I can't really put my finger on it, but I enjoy coming in this place. I think I just like office supplies. I'm the kind of person that buys school supplies in the summer just because I find them exciting. The sales associates are pretty friendly and helpful here. The shelves are always well-stocked, and I can generally pick up everything I need in this one spot. Their computers are really slow to process things, so using debit rather than cash takes FOREVER. But really, it's a minor thing. I like Office Max. read more

Print staff especially Stevie, haven't seen her in a while though and Megan, and the skinny Asian guy (I think) have been AWESOME AWESOME AWESOME lately. Working their butts off. Even with broke machines and Mike screwing things up. LOVE the printing department read more

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I know OfficeMax probably doesn't need a review, but their customer service definitely deserves some praise. My sister and I came in to print out invites, and it was not as painless as we had hoped, to no one's fault but my own. I made the awful mistake of converting the file to PDF, then tried to print it resized, and it was just a pixelated mess. So tip #1, don't do that. But the staff who helped us were AMAZING. Seriously, they were incredibly patient and friendly. If I remember correctly, Javier, especially, made our trip so stellar. He resized two of our print outs in Photoshop to make sure it didn't become pixelated and it came out the right size. Plus, he even printed out tests on their paper as to not waste the paper we brought in and to make sure everything was perfect. Anyways, I definitely just had to give props out to this location. I was so impressed with the customer service here, and I'm super grateful to the staff for making these print jobs easier on us. read more

Worst office max literally EVER. They don't wanna print out anything for us unless it's over $2 right? Well it would be convenient if your second machine was always down! Can y'all make sure that crap is always up and running? Plus I always see fingerprints all over the machine like if they don't clean a sell service station during COVID. And when I told the manager about the fingerprints I always see, he just brushed it off like so many people come to the machine and they can't do anything about it . Most horrible store ever read more