They are apparently pretty dependable at getting you to LAX. However, getting picked up took nearly TWO hours, we received no information until we were actually at the LAX kiosk, they thought we were at Terminal 2 despite the fact that we called them from the Terminal 1 kiosk and they knew my flight info, and we waited an eternity to get picked up. To make matters worse, their customer service staff are obviously not in the US and you can only contact them through a clunky chat function on their website. Never again. It may be cheap but, you get what you pay for...not much. read more

Shuttle2LAX shouldn't deserve any stars. I had book them to pick me up at 4:00am on April 27, 2018 to LAX. The booking day was on April 15. They had texted me to confirm three times even two hours before they were supposed to pick me up. I was ready around 3am. I didn't receive any text messages after 3am. Luckily, I checked my email, and got a person whose name Thomas had sent me a email regarding Shuttle2LAX couldn't come. I was so mad and called them to confirm. Their customer service said that no driver available at that moment, and they would refund to me in two to three business days. As of today, I still haven't gotten any refund. I called again to see when they will refund me. The customer service told me he was sure the exact date that I can get my money back. This is just a scam business. I hope everyone should be alert. DO NOT USE SHUTTLE2LAX read more

My mom and I used the shuttle to LAX and the service was okay, the driver was friendly and very helpful, and he got us to the airport on time. Because of that experience, I decided to use them again for my sister's pickup from LAX tonight. Her flight was delayed, so I called the dispatcher, who told me that it would not matter -- she just needed to meet up with the guy in the red shirt and cap by the curb. And then my sister calls that she cannot find said guy, and she called the dispatcher twice and they hung up on her. They did not even call her cell to confirm her arrival. We relied on this service because we have difficulty heading to LAX ourselves, and her flight was at night. So after fruitlessly attempting to go to LAX to pick her up without getting lost, we ended up paying for taxi service instead and she finally got home two hours later. I might still use them for pick-up to LAX, but NEVER, ever again for pick-up from LAX. read more

This is the WORST company I've ever dealt with. Poor service, poor customer care, poor business practices. They cancelled my ride 30 minutes before I was to be picked up. I almost missed my flight after having to take Lyft Line, and it cost me twice the amount. Good luck getting a refund. It took numerous chats, emails, phone calls (it's nearly impossible to get a phone number to actually speak to someone). Not one employee is accountable. They won't give the number to a supervisor. The number I was finally able to get, disconnected me more than 8 times in a half hour period. This is the number they give customers, good luck: 800-733-8267. And, if you choose to have them call you back, they don't. If you choose to wait for customer service, you get disconnected. After a month and a half, I FINALLY received the refund, even though they claim it takes 7-10 business days. Because they have such poor skills, I had to resend the reimbursement request, with receipt, 4 different times. Now I'm fighting for the reimbursement for having to pay for alternate transportation. It's a measly $8, but it's the principle! I WILL NEVER AGAIN DO BUSINESS WITH THIS COMPANY! read more

Took this shuttle back in May waited 90 minutes for it to arrive. Took it today September 2017 and again almost 90 minutes. Don't bother take Uber!! read more

Ok, so Yelp wants me back? Fine. I'll use it as it was intended: to support the best or warn consumers about the worst businesses. Seemed too good to be true, Shuttle2LAX did. And it was. Booking the service online was easy and it turned out they were having a two-for-less special, so I ran with it, fingers crossed. For starters, people don't like to come up our driveway, so I noted that we'd meet the van at the bottom. Boy didn't like this, so he called to ask them to come all the way to the house. At dinner we got a confirmation call but I had my ringer off (dinner = no phone), so I called back and re-explained the driveway situation: do come up. Long story short regarding the pick-up. Driver was on time but didn't follow Boy's directions to the airport. Didn't follow GPS either. Santa Monica start-stop-start-stop. Driver dropped us at the wrong terminal, insisting COPA is at the international terminal though I thought it had its own at Terminal Six. He insisted we hadn't tipped though it was pre-included in the transaction, and noted on the receipt (and generous, might I add). This was the drop-off at the airport. The pick-up sucked more. I had chatted online with a lady while we were in Honduras to reaffirm our reservation, as I hadn't heard from the company and as I had made an error in the pick-up time. I wanted to be sure our midnight arrangements were properly set. Sure, sure they were, she confirmed. Twelve forty-five rolls around, as do vans and shuttles and buses circling like sharks in front of our terminal. When I call, an answering machine picks up the 24-hour dispatch line. We hail one of the shuttle drivers, the brand of which dropped us off. "They're coming, they're coming," says the Prime Time shuttle driver who circles the arrivals loop. (Turns out Prime Time is the sort of mother company of Shuttle2LAX, I think.) Finally someone 'fessed up that no one was indeed coming and said that in return a Town Car was arriving imminently, which it did. They also explained that if you hang on long enough when the answering machine picks up the 24-hour dispatch, some human actually answers. This is not the case; it hangs up on you. Upon calling back though, someone DID answer. Apparently they were warned ... The driver of the Town Car was awesome and explained that each van had its own owner-operator and it just isn't lucrative to pick people up at midnight. No one had accepted the company's request. We tipped him, so we ended up tipping twice, but I sure hope he gets the extra money because he deserves it. He works hard, keeps his car clean, and listens to directions. Also he tells funny jokes. Still the company is going to get an earful, because coming home from a long-ass trip sucks, and you just want the ride you prepaid for ... and pre-tipped for ... to be waiting. read more

A service to avoid. It is a portal connecting you to other shuttle companies. On my return to LAX, I realized there is NO instruction of which company to contact, and where to get picked up, and it does not have a live operator to talk to. Luckily I remembered pickup was Primetime and work my way thru the mess. read more

I will not be using this company again nor referring it to anyone. My transportation to the airport was late picking me up, he said he hit traffic. They have a GPS in the vehicles and they text you the link so you can track them. My driver had been parked in Santa Clarita and left late. Now for them picking me up at the airport and taking me home, well that never happened. My plane ended up leaving late out of the East, granted we were told we would still make our connecting. Well we then hit a headwind and I missed my connecting flight by 6 mins. As soon as I landed in Phoenix I called to let them know and see if I could reschedule it for 3hrs later. This was the next flight out of Phoenix. I was told I could not reschedule due to it was not 3hrs before pick up time. I explained that I had been on a flight and had no way of calling. I was then transferred to the supervisor Patricia who told me I could NOT reschedule, could NOT book another shuttle and would NOT be given a refund. She informed me to tell the airline this is their fault and they need to refund me and find me a ride home. This is NOT true for any airline. I would be very careful using this company, had I read the yelp reviews first I would never have booked them. To top it off they never informed the driver, who works for Prime Time. He just called me to tell me he is still at the airport waiting and where was I. read more

Shuttle2lax is a front for Prime Time Shuttle! As many fellow Yelpers have mentioned. If you travel to and from LAX as often as I do you tend to catch on. I have ridden off Prime Time Shuttle a long, long time ago, after so many terrible experiences. I thought I discovered a new shuttle company but I was dooped once again by Prime Time! (They are good at that) On my way back home from the airport my suspicion was confirmed! As I was waiting for my van the coordinator on the curb and also the driver corraborated what I suspected. Digging further, "Paul," is not even PAUL! You know, the cyber guy who replies to their reviews.. I was informed from different sources that "Paul" can very well be their general manager, "Bobby Gibson." That is the person who responds to the Yelp reviews about Prime Time! (Notice the similarity in their penmanship) Numerous employees, including people who work in their ONLY office or "head quarters" on Aviation Blvd have never even seen the man or have the slightest idea who he is. Further more, doesn't "Paul's" profile picture look like if they stole it from Facebook? Total deceit! Leaves me to wonder, is it even LEGAL, the way they are deceiving the public? The $20 deal is pretty enticing, but luckily for me a Super Shuttle ride to my home on the west side is just a little over $20 soI'll be going back to them. Although I've had close to bad experiences with them too, they do not compare to the terrible ones I've had with PT. Aka "Shuttle2lax." They did the whole switch back of my pickup time on my last pick up too, btw. So rude! I've tried all the Shuttle companies, and although Super Shuttle might have a few bad reviews as well, they are by far the best! If they are all bad that is as good as it's going to get! Trust me. They are more organized and they will never call you to change your pick up time without your consent. For those who have arrived at LAX before 8:00 am. Or after midnight, you can see for yourself. Super Shuttle coordinators on every terminal, business as usual. Prime Time, no where to be found... One more note I would like to add is that the Prime Time drivers are forced to eat the cost of driving passengers as far as to West Covina or Irvine for $20, minus 25% they have to pay a man by the name of Rattan Joea. (That's is the owner of Prime Time, aka Shuttle2lax) So when you see a frown on a driver's face, don't take it personal, now you know the reason ;-) read more

"Sara" reviewed everything and did what the previous person said and decided that I shouldn't have been refunded or credited. Hope you guys enjoy losing me and my clientele as customers instead of just giving me back my $60 something dollars. Stupid financial move Prime Time/Shuttle2Lax. You would have easily have continued to have made thousands off my referrals had you just refunded or credited me. read more

wow, does it feel good to be back in the US where we have freedom to yelp! shuttle2LAX helped me get to (hel)LAX and back, promptly and with practically no hassle at all. $20 each way + $12 per extra person seemed too good to be true, and i was waiting for the catch. having been scarred from a Super Shuttle experience a few years back (our van never showed and we were stranded at LAX for hours), i was leery to go ahead with another shuttle -- and a seemingly random shuttle service at that. however, the price was right and was way cheaper than driving and parking, so we went for it. online booking was simple and fast, and the directions we were emailed we as clear as could be. the instructions said that our booking was assigned to Prime Time shuttle. from reading the scathing reviews on here, it appears that they are the same company? if so, it's news to me, but i'll update my review if i find out any additional info about this. our driver showed up right on time and was courteous and friendly -- not too shabby for 6:30am (i wish i could say the same for me!). we had one other stop after us and then were on our way. the shuttle was full. and yes, you will likely have other pickups after you... but that's why it's so cheap. they are trying to fill the empty seats in their shuttles. i was impressed that their LAX ETA was quite accurate, and things went as smoothly as they could have. fast forward a few weeks, and we are ready to get the hell outta LAX after a 24+ hour grueling trip from thailand. i followed the instructions that were emailed to me and found the prime time shuttle pickup location. the representative there already knew who we were by name and when we would be arriving, even though f-ing immigration and customs took way longer than expected and we were running about 20 minutes later than expected. she told us to have a seat and that the shuttle would be there within 15-30 minutes. 30 minutes of waiting outside while breathing all those toxic fumes from the buses and cars going by? minus one star! however, our driver was there within 10 minutes and we were on our way after circling the airport one more time to pick up other passengers. luckily for us, there was only one other person in the shuttle with us, and we got to be dropped off first. score! the ride home was uneventful and we got home almost as quickly as if we had driven ourselves. during our ride, i mentioned our hellish Super Shuttle experience to our driver. he let us in on a little secret: if you are arriving into LAX anytime after 10pm, you are way better off taking a cab rather than trying to use ANY shuttle service. this is because there are so few passengers arriving late at night that the shuttles, self-owned by each driver, aren't willing to hang around looking for passengers to pick up -- even if you have a reservation!! WTF indeed, but at least now we know what happened to us last time. moral of the story: take a shuttle to the airport, regardless of your departure time, but DO NOT attempt to take a shuttle from LAX past 10pm... or you'll be waiting.... forever. read more

I booked through them, and last night I waited over 50 minutes curbside, then another 1.5 hours to get home. The company they set me up has a "20 minutes or free ride" policy, so when I contacted shuttle2LAX today, they were completely unsympathetic about my situation last night and told me it was not their problem. I get it if administratively they can't do anything about it, but they could at least improve their customer service and the way they speak to disgruntled (but polite) users. read more

Rider beware! Shuttle2LAX will outsource your ride to another company and then wash their hands of you! That is precisely what they did to me. I paid them to take me to LAX for a flight and from LAX to my home when I returned. So, I paid them and then I got an email with my reservation numbers telling me that Prime Time Shuttle would be providing my transportation. So, the first end of my trip which was to LAX was fairly uneventful except for the fact that the driver was 25 minutes late (I have the texts to prove that). I didn't realize at the time I could have gotten a refund because they say on their website that if they are not on time, you don't pay. I lost out on that one. Regardless, the driver was very nice and the van was in good working condition so the ride was pleasant. On my return trip from LAX to my home, that was not the case. Here is what happened (I am copying and pasting from my review on Prime Time Shuttle): Ride from hell! This is one of those times I wish there were an option for zero stars because they do not even qualify for one star. So, the ride starts off at LAX with the driver being 30 minutes late. Rather than apologizing for being late, the driver does not look at me or acknowledge me in anyway and in fact only spoke with me once the next passenger got on telling me that I had to move to the back. I tried to explain to him that I didn't mind moving for someone to get in but that I did not want to sit in the back. The driver just kept talking louder and louder talking over me saying that I had to sit in the back until I finally just got in the back seat. Now, the van we are in is shaking and shimmying more and more the faster we go. At one point the driver was going so fast and the van was shaking so bad that I risked my safety to go up towards the front to see how fast he was actually going and to take a pic of the speedometer but he was going so fast (77 mph) that it was impossible to take the picture with all the vibration in the vehicle. So, I went back to my seat and held on for dear life. We get to one of the passenger's homes and she is trying to direct the driver where to turn but he won't listen to her so he passes the turning point to her home. The driver then pulls an illegal u-turn at the next intersection hitting both curbs on either side of the street before jerking the wheel and going forward. Then after he drops off another passenger, he takes the bags out of the back. Rather than rearrange the bags he starts shoving them back against my seat repeatedly as I am asking him to please stop. He ignored me and shoved the bags until he was able to get the door shut. Unbelievable! He gets back into the van and I yelled upfront to say "Can you please try to be more careful and not hit anymore curbs because that really hurt me?" I was tearful as he started shouting at me that he never hit any curbs and just kept going on and on. He literally would not stop ranting at me so I finally had enough and told him to shut up. Incredulous, he kept saying "What did you say?" over and over until finally he was quiet. We continued on this horrible ride and he kept speeding, jerking and the van was vibrating and bouncing so bad I just prayed we would get to my place soon. At some point the driver was driving so fast and the van was bouncing so hard, my head hit the ceiling. Not hard but it hit. We get close to where we are supposed to turn left and suddenly he drives the van into the right lane. So, I said to him we should turn left at the light and he said that he was going to go straight and make a left at the following light which passed my house but whatever. Except, we got stuck in 5 mile an hour construction traffic prolonging my misery. We finally arrive at my home and he refuses to stop where I asked him to saying just wait as he sped forward another 50 feet. I get out of the van and with a big smile on his face, he shouts at me across the complex where my home is and says "All the passengers said you were a sick woman!". Then he closed his door and drove off! I tried to record some of this but my phone was so dead the video wouldn't work. Too bad. It's been more than 24 hours and all I got was an email telling me it would be up to three business days for them to respond. Really? If that was my business I would be on the phone immediately making it right. Bottom line....Prime Time Shuttle never got back to me and when I contacted them, they were very short with me saying they would not discuss anything with me because the case was closed and that their resolution was to give me a refund of $5.00 that I had paid in advance as a tip to the driver. I'm sorry, but I think it is quite unfair to make me pay for that ride. But, they do what they want obviously. When I contacted Shuttle2LAX, to inform them of my issues they told me they would look into it and get back to me. They basically refused to discuss anything with me and told me the case was closed. What the ? folks? read more

We saw the advertisement on Television for Shuttle2LAX.com. It promised a $20 ride to LAX from anywhere in LA! WOW sounded really good. We signed up online and then found that our reservation was assigned to a company called Primetime Shuttle. The ride to LAX arrived promptly and made a couple of quick stops on the way to the airport to pick up other riders. There were two others already on board when we boarded. It was quick and uneventful. The ride home was another story altogether!!! OMFG! We live in the Miracle Mile, a 15 min car ride to LAX. (the trip to the airport on the shuttle took about 25 mins) We were the last people to board the PRIMETIME SHUTTLE curbside at LAX. We were assigned to SHUTTLE NUMBER 656 TO ARLINGTON/JEFFERSON. It left the airport at approximately 7:00pm and went south to enter the 105 then headed east to the 110 then north to exit at PICO BLVD. OK I WONDERED WHAT THE HELL WAS GOING ON? Where were they taking us. We started asking each other where we were going and found that of the 7 passengers in the van, one was going to Century City, One was going to The Renaissance Hotel in Hollywood, One was going to West Hollywood, We were going to Genesee Aevnue and another was going to San Vicente, right around the corner from us. I asked the driver and navigator (they work in teams apparently) when they got off 110 onto Pico and started heading west again WHY THEY TOOK SIX PEOPLE IN THE VAN WHO WERE ONLY 25-35 MINS FROM THE AIRPORT DOWNTOWN FIRST? The driver responded she went where the dispatcher sent her. I replied but why did you take the other 6 of us to drop off someone in PICO UNION? We were all close to each other AND CLOSER TO LAX THAN THE ONE PERSON IN THE SHUTTLE WHO WAS GOING DOWNTOWN. She replied very testily again she was just doing what the dispatcher had told her to do. THEN SHE TOLD ME I SHOULD HAVE TAKEN A CAR SERVICE INSTEAD OF THE SHUTTLE IF I WANTED TO GET HOME FASTER. AT THIS POINT THE NAVIGATOR CHIMED IN AND TOLD US IF WE DIDN'T STOP COMPLAINING THE WERE GOING TO PULL OVER AND PUT US OUT!!! WHAAATTTTTT THE F*CK! REALLY!!!! After they dropped on the PICO/UNION passenger both the driver and her really rude sidekick started berating the rest of the passengers for asking them questioned and complaining about the route they had taken, THE NAVIGATOR STARTED YELLING AT THE REST OF THE PASSENGER AND TOLD US NO LESS THAN 5 TIMES THAT IF WE DIDN'T LIKE IT AND OR DID NOT STOP COMPLAINING THE WERE GOING TO PULL OVER AND PUT US OF THE SHUTTLE. The woman visiting from Chicago got very nervous about staying on the Shuttle with these lunatics! It turned out that we were to be dropped of next. Cool, but not really. I told the navigator a few times as the van made its way west on Olympic from Downtown that he was being really and nasty and that we would never use their service again plus we were definitely going to complain. To which he replied once again that if we did not stop talking that they would put us out! I told him to try it! When they pulled up to our house I asked him for his name to which he replied his name was "HARDBALL" I told him I doubted that and that was just fine because i have the SHUTTLE ROUTE/TIME/AND SHUTTLE NUMBER. "HARDBALL" told us he wasn;t at all worried about us making a complaint about him and to go ahead and do it! " I am not losing my job" he told us. WOW, REALLY. Needless to day I will NEVER EVER EVER EVER TAKE PRIMETIME SHUTTLE AGAIN! THEY REALLY SUCK THE RIDE FROM THE AIRPORT TOOK 1 HOUR AND 15 MINS WITH RUDE AND NASTY PEOPLE WHO HAD NO PEOPLE SKILLS OR CONCEPT OF CUSTOMER SERVICE. WOW, I STILL CAN'T BELIEVE HOW ASSININE THOSE PEOPLE WERE. I FELT SORRY FOR THE OTHER PEOPLE ON THE SHUTTLE WHO HAD TO CONTINUE TO ENDURE THE ABUSE FROM THOSE TWO JERKS. read more

Worst mistake....used service from LAX to home. I get a confirmation with no instructions or directions on what terminal to wait at. No phone number to call or nothing. They assigned me to a different shuttle company which they don't tell you. I figure it out after half an hour. I call the company Prime Time and I have to check in on a kiosk, which does not work. So much running around. Two hours later I finally get picked up. I could've save myself all this trouble and just paid a little extra and taken Uber. read more

I had a lousy experience going from the airport, but thought there's no way they can screw up going TO the airport. I was wrong! I had prebooked the shuttle and had received confirmation on pickup time. Then I get a text saying my pickup time had been changed to much earlier - leaving me no time to get ready. Their excuse was a traffic jam, but there was no traffic whatsoever. Instead they had paired me with someone who had a much earlier flight, who lived in the same area. Perfect for him, but leaving me with 5 hours to wait at the airport. Unacceptable! When I wanted to cancel, not only would I have to pay the full fare, but also be charged a cancellation fee for changing my plans - when in fact it was THEY who changed an agreed pickup time. This company has zero interest in serving their customers. Never ever again. read more

Worse service and they have hidden fees. If you call several days before your scheduled pickup to cancel for any reason, they charge you a $5 processing fee which they state is a credit card precessing cost but how could they have a processing fee when they have not even provided the service. Very poor. I even had to call back twice because they would put me on hold then forget me. DO NOT USE, BE VERY WOORY read more

If I could give zero I would. I signed up for Yelp, finally, just to be able to save people the experience I had with them. I'm posting below my exchange with the company. Or attempts. Short of it 4:30 in the morning and nobody picked me up, I ended up paying $75 instead of $20 to get to the airport. Not fun. Dear Shuttle 2 Lax: I had a terrible experience with your company this morning, and I'm not quite sure who is to blame. But I do hope someone can change my initial impression and at the very least get me my money back/ offer a voucher to cover my expenditures. A shuttle left without me, before the appointed time (4:30am), and without opening my door. I ended up paying an additional $62 or a cab to the airport, as well as a stressful pre-dawn departure. Details are below as well as my reservation: I purchased a shuttle to LAX from my house and was told it would pick me up at 4:30 in the morning. I received the confirmation e-mail, which included my address and pick up time, but did not include my phone number on it. When I did not receive a confirmation call, I was concerned since I know you subcontract through Prime Time Shuttle and that's usually the way it works with SuperShuttle, where I usually fly. I called them at 4:15am, and received a recording saying they were closed, but press 3 if you were waiting for your car. I did that and received a recording where I left a message with my number. As of now, nobody has called me back. At 4:29 I left my apartment. I was pleasantly surprised to see the Prime Time van in front. And then it left. I tried running after it, but it was too late. At 4:30 am I called Prime Time again. This time I was able to get a live person on the line. Rhonda, after putting me on hold, told me that the van went downtown and it was too late. The number she had for me was not accurate. I do not know if that was my error. There is no way for me to know - none of the receipts included that information. I've never provided a wrong number in the past, but that could have happened. Still, it seems very wrong to me that the driver left before the appointed time and did not try knocking on the door. Rhonda told me the pick up time had been changed to 4:25 am. I was never informed. Four minutes later, unable to reach me on the phone, and without trying to knock on my door, the driver left. The dispatcher said there was nothing she could do. I had already paid my $20. I paid another $62 for a last-minute taxi (not to mention the 4am stress nobody wants to go through). I've never had a problem with Super Shuttle, which is the service I usually use. Once, when a shuttle did not come, they sent a taxi to send me to the airport. The google ad for your company excited me, as well as some of the information on your site about your mission, and I did think this was a service I needed to share with my friends. Now all I have is one terrible experience. I hope it's not the last. Sincerely, Daniela Gerson Hello Daniela, All of us here at Prime Time Shuttle would like to offer our sincere apologies for any inconvenience we may have caused during your recent trip from Echo Park to LAX. You have been refunded 50% of $20.00, please allow 3-5 business days for it to show on your account. If you have any questions or if I can be of further assistance please let me know. Please know that we truly value your business and appreciate your patience and understanding. Melinda Ruvalcaba Customer Service Rep. Prime Time Shuttle *** Noone from "Shuttle2Lax" ever got back to me. read more

My reservation was sent to Primetime Shuttle. Supposedly there is oils be a person here or a tablet to check yourself in. Neither was here! The email I got didn't say anything about checking in, but after waiting for a while I called a number on a sign for Primetime shuttle and was told that I needed to check in. I told her no sign no tablet and no one here to help. She checked me in and now I wait. This service has gotten worse and worse. The last time I added the tip when I reserved and got into an argument with the driver about me giving him a tip. He didn't care that I had an email confirmation showing I paid the tip. I guess from now on I will have someone drop me off and pick me up. read more

I had a terrible experience last week with ShuttleToLAX/Prime Time Shuttle. I waited an hour past my reservation time and was put on and taken off of two separate shuttles before actually leaving the airport. My driver refused to answer multiple text messages about his location or how long it was going to take him to arrive. I contacted PTS dispatch, and they told me that my driver was arriving in a few minutes. However, it took him over twenty minutes to arrive from that point despite having told dispatch that he was just one terminal up from my location at the airport. Once I finally got on shuttle 834, I and the other passengers on it (including 2-3 children who were made to wait at the airport in the middle of the night) were driven to the multiple stops we had to make in seemingly random order. First we were taken to downtown Anaheim, then all the way back to Huntington Beach, then finally back to Orange where I and one other passenger were headed. When asked about his driving decisions, the driver repeatedly blamed it on his GPS. I also don't appreciate being told by a service agent that I don't deserve a refund after receiving such unacceptable customer service, either. It is printed right on the side of the Prime Time Shuttle van that if they are late, I don't pay. I mentioned this fact to Jerlyn, the ShuttleToLAX/PTS service agent I chatted with this morning, and she said - "Our shared ride service from the airport offers No on time guarantee; which is noted on the FAQs on our website. Our private vans are also exempt from the on-time guarantee. It can be very busy and the wait time at the curb is often due to dispatching a van going in your general direction. The guarantee is void because we accommodate reservations whether the flight arrives in early or is delayed; and we do our best to accommodate all arrivals as long as our passengers arrive before 11:00 pm." 1) While it may be true that no guarantee is offered (although I cannot find that claim on the FAQ), Jerlyn's statement makes no sense. ShuttleToLAX has no 'private vans'. They are a partner with Prime Time Shuttle. 2) I'm not sure how saying something like 'the guarantee is void' makes any kind of sense when in the previous sentence, Jerlyn claims that no guarantee even exists in the first place. 3) I arrived well before 11:00 PM. As stated, my flight arrived at approximately 9:30 PM, and I was at the Prime Time Shuttle stop at LAX by approximately 9:45 PM. 4) If a service agent is going to try to convince me that I am not owed a refund because of something that is supposedly stated on a website, they should probably read said website first. I quote the 'How do I know I'll be picked up?' section of the www.shuttletolax.com website - "We only deal with the leaders in the airport rideshare (or, shared ride) business. Not only are they fully licensed and insured, but they all have years (more than twenty, in most cases) of operating experience and customer service excellence. Each has a sophisticated reservation and dispatch system. Some even have an on-time guarantee, which shows how confident they are." If ShuttleToLAX is going to partner with Prime Time Shuttle, then PTS is a representative of them. Printed on the side of every PTS van are the words, 'if we are late, then you don't pay'. If ShuttleToLAX is going to partner with Prime Time Shuttle and have them be a representative of their services, then there is no reason whatsoever that I should be made to feel like I don't deserve a refund when PTS does not show up on time at the reservation time I was sent three weeks ago. 5) After I received this email address from Jerlyn to make a formal complaint to Prime Time Shuttle, I also asked her if there was someone at ShuttleToLAX I could contact about this, as well. She stated that ShuttleToLAX were the same company as Prime Time Shuttle. So if that is true, shouldn't ShuttleToLAX be held to the refund guarantee that is printed on the side of every Prime Time Shuttle van? When I pointed this out to Jerlyn, her response was 'Yes, you can also mention that one'. Thanks, Jerlyn. I will definitely do that. There is absolutely no reason I should have been made to wait an hour past my reservation time, been taken off two separate shuttles, told things that were untrue by PTS dispatch, not received any kind of correspondence from my driver other than a single text message, and received unacceptable customer service from my driver, PTS dispatch, and the ShuttleToLAX service agent. Prime Time Shuttle is a JOKE. Do NOT book with them, as you will most likely have the same experience I had. Read most of the other reviews here. Take into account that the Yelp website itself had to issue a warning to its readers that a large number of positive reviews for Prime Time Shuttle were coming from the same IP address and were most likely fraudulent. Jerlyn, I'll take that $24.95 refund now, please. My reservation number was #SL946749. Thanks. read more

The most horrible service you can ever get. I don't know how this company is still in business. I ordered a private transportaion to pick me from Santa Ana to LAX . They sent me a shared van which had to pick two other passengers . I was late for my flight . In addition they have a rude representative on phone named Michelle who doesn't give any chance for me to talk or discuss . Never ever use this company if you need to catch your flight . read more

I had used Shuttle2LAX many times before (over 5 years ) at lease 4 times per year but the last time that i used was a terrible nightmare I get in LAX at 4:10 PM The services girl said in 10 minutes your Van will be here, after 20 minutes of waiting She said sorry you have to wait 10 more minutes To make short my complained The Van pickup us at 5:35 PM .The driver take all kind of route that we get home at 7:50 PM in my opinion they should trained the driver to drive around Los Angeles and do not relay on GPS only read more

The shuttle service that they offer is a complete scam. We waited nearly 2 hours with no sign of the shuttle. We chatted with them online multiple times, they advised that the shuttle was arriving within 15-20 minutes on multiple occasions and it never showed. The people on the Chat tool only repeated canned messages. The driver we talked to assured me he was arriving within 15-20 minutes as well, but never showed. we advised that we were going to dispute the charges as no service was ever provided and they simply said they would forward the complaint to the investigation department. we are very confident that their shuttle service is a scam and that they do not have enough shuttles to support the business. read more

I have been using their services several times and their associates were always polite, professional and on time, until my negative experience on December 11, 2013. My reservation number was: SL 4517686 My reserved time for the shuttle was 10:40 pm. At 9:56 pm, I received the first phone call from this guy with very strong accent, asking me "are you taking the shuttle today or tomorrow?" Wasn't that his job to know my pickup date? He said that he would pick me up at 11 pm. At 10:12 pm, this guy called me again, and said that "I will be late out and since it will pass 11 pm, you will need to pay me $ 59 something" but I rejected because I realized this guy was trying to rip me off. Thanks for the text from Suttle2LAX that helped me to track the shuttle from my smartphone. When it was 11 pm, I noticed this guy was within 5 miles away and for some reason he was making circles or stay still somewhere. I realized that he was late at 11:12 pm because I rejected his request to pay more. When I was in the shuttle, he asked me and said "are you going to the airport?" in a pretty nasty tone. "What the heck service attitude is this", I told myself. On the way to LAX, he drove crazy fast with ONLY one customer, me. He even turned on the air conditioner freezingly when the outside temperature was 38 degree. He dropped me off LAX at 11:56 pm. I still tipped this guy because he had to drive my to the airport during that cold night. However, I believe this guy needs more trainings or be fired. read more

The driver asked me if I wanted to make chocolate babies with him, but the ride was $20, I wasn't murdered, and they still honored my booking even though my JFK-LAX flight was delayed by three hours. So what the hell. Three stars. read more

This company is terrible. Literally 55 minutes late to pick up. No response when texted. When I chatted, and said where are they, they said they would email, and of course, no email. DO NOT USE! read more

Shuttle 40 minutes late on the trip to airport. Return trip had 9 passengers (full). After being on the van for 2 hours, got off and took a cab home. Highly profitable company, for sure. Not recommended unless you're a drifter. read more

This company always uses Prime Time Shuttle. See my extensive review for Prime Time Shuttle. DO NOT BOOK ROUND TRIP! read more

Overall, I'm glad it was cheap to get to LAX and back. The pickup driver was punctual, helpful, and a good driver. I'm in Glendale, and we picked up 2 people on the way to the airport, so it took about 45 minutes. no biggie. the ride from the airport took about an hour to get home, which was pretty impressive, considering the number of people in the car. The only problem was that when I got out of the van, the driver asked me if I had paid. I told him I had indeed paid and made a reservation online, that it was taken care of. He then shows me his device, which had my name and my address, but said that I hadn't paid. I tell him that I purchased a reservation that's $20 to the airport, $20 back, plus a $5 tip both ways. He tells me it's $35 to get back to Glendale. "Look," I say, "Even if I had cash on me with which to pay you, which I don't, I'm not buying the same service twice. I understand that your computer has told you I haven't paid, and that sucks, because I have. If you want, I can leave my bag here as collateral, run up to my apartment and print up my confirmation number" He tells me he can't just leave a van full of people waiting, and I shrug. "I don't know what else to tell you, man. I paid, and I can prove it." So he lets me run upstairs, power on my computer, get online, print up the confirmation number, listen to him honk at me a couple times while it prints, and run back down the stairs. I hand him the confirmation. he makes a call. he confirms with them that I've paid. he gets my bag and wishes me a pleasant evening. Now, the worst part, is that this poor driver had the worst experience out of everyone because the company screwed it up. If that hadn't happened, this would be a 4 star review. read more

Basically, they buy a spot in Prime Time Shuttle. The Prime Time Shuttle treats you like a crap. They know that you only paid $20 while other passengers paid $50 plus. The prices that each passenger paid are listed on driver's tablet in the front of the van. When I first asked the driver, how long would it take reach my destination, he didn't hear me. Then I asked again, and his response was, "Well, if you were the only one on this van then I would be able to tell. So I don't know." I wouldn't use or recommend Shuttle2Lax in future. read more

i saw the ad for this company on tv one day when i was working from home, and thought "what a fabulous idea!" $20 + tip to get to lax from most any city in la or orange county sounds like a helluva deal to me! i would have given a 5 if i didn't have problems on the return. i booked online for round trip service from long beach and paid online for fare and tip. the website does not tell you what company will be operating your shuttle until a couple of days ahead of time. that didn't bother me. my departure shuttle was timely and only had one other passenger. i was a bit surprised it was so empty. arrived at the airport promptly and had baggage assistance from the driver. nice. however, my return shuttle was not as successful. i arrived at lax around 9:20pm. i made my way to pick up luggage and straight out to the curb to find the prime time shuttle rep wearing red. he asked for my voucher and destination. he said it would be about 20 minutes, so i found a place to sit and wait. he said he would call me when my shuttle had arrived. about 10 minutes later, he called me over to a shuttle marked for anaheim. the driver refused to take me and re-route through long beach (and north long beach at that which is kind of on the way to anaheim, but what do i know.) so i waited.. and i waited... and i waited some more. during this time, two shuttles headed for long beach but operated by super shuttle showed up. the prime time rep finally wrote me a voucher to change to super shuttle so i could get home. i had waited over 45 minutes for a shuttle. when i asked him why bother having a reservation and providing flight times, he said none of that mattered and that it was a holiday weekend, so i shouldn't expect much. i do give him some credit for helping me switch to a company that had shuttles to long beach. the super shuttle was packed with people going to torrance and long beach. i should have been the 3rd stop based on distances and ease of routing, but the driver kept dropping off other people. finally i gave up and went to a different destination just to get off the shuttle instead of waiting another hr or so to get home. i understand that the forth of july weekend is busy, but again, why bother to have a reservation if you cannot get a shuttle in a reasonable amount of time? and how is it that prime time did not have any shuttles driving to long beach? it's a city of 500,000! the only way you can beat $20 plus tip for a ride to the airport is to get family and friends to drive you, but it's not always convenient. i work in the tourism industry and i was going to recommend this for our passengers, but i think it may frustrate an inexperienced traveler and start or end their trip on the wrong note (and therefore, reflecting on my company). i'd probably use the service again, but they definitely need to work on routing their shuttles for their clients. i shouldn't have to be passed on to super shuttle to get home. read more

Do not use this company! I booked for a round trip to and from LAX. For my outbound trip they called me after being late for an hour saying they had mechanical issues and couldn't pick me up and that I needed to call a cab or find another way. Thank god for uber because I was able to still make my trip. Now for my return I had to call them and ask if I even had a ride back and they said no it's been cancelled. I never cancelled it!!! Very frustrating, extremely unreliable and unprofessional. The lady on the phone seemed irritated to even talk to me. Pay another company that's reliable!! read more

Despite the previous reviews, I booked a shuttle from LAX to home. Gave my reservation number to the lady at the Prime Time Shuttle stop in front of the terminal and the shuttle soon arrived. The driver went around the airport one additional time and picked up more passengers. There were two people who needed to be dropped off before me and with traffic, I ended up getting dropped off 2+ hours after I was picked up. No biggie since I knew having a flight arrive at 3pm, I was bound to encounter traffic and wait until other passengers were dropped off. It was still better than taking the LAX Flyaway, then taking two additional busses to get home. Plus I could nap in the van. The driver was courteous. Only weird moment was when circling around the airport, there was one Prime Time lady at a terminal who loudly suggested to the driver no one should be sitting in the seat next to the sliding door and shouted to the driver to move the van out even though the driver had barely loaded a passenger's luggage in the back! The driver was still in good spirits though. Managing expectations, I would book Shuttle2LAX again since the only other alternative is to deal with LA public transit **cringe** BTW, I sent an email to marketing@shuttle2lax.com about refunding my cancellation fees. I checked my credit card activity online and it's been credited! read more

Here is the rest of my story... As apparently I'm not allowed to add it to a comment ... (and my end of week update at the end)... JUNE 24 8:50p - Girlfriend texts. She's in LA. (18 minutes late. Her shuttle is scheduled for 9:00p pick-up). She has standard "Shuttle2LAX" service for $20.00 9:17p She is curbside waiting for the shuttle. It's not there. She does not see a representative at the "check-in" spot. She calls me, I give her the 800 number above. She is on hold for 13 minutes. (I have texts and screen shots showing her on the phone for a total of 15 minutes). At this point she calls me (9:45p) and tells me [Her story is as best as I can retell it is...] A representative picks up the phone and explains she may have to wait for 30 minutes for a shuttle to reach her. The representative then hangs up, not offering explanation. I immediately tell her to call back and cancel the service, as "I can practically guarantee I can be there in less than 45 minutes. Wait inside by security, I'm on my way!" I get in the car and start to drive within 3 minutes. I immediately call the shuttle service from the car and proceed to be on hold (9:48p). At 9:54p Ken picks up my call. I begin to explain to Ken "My girlfriend is alone and by herself at the curbside check-in at LAX at 10:00p at night and her shuttle is one hour late. Please explain to me where the shuttle is and how this is acceptable to the company?" We review the confirmation number. I get a text at 9:55p she's officially in a van. Ken confirms this. We discuss this situation. KEN: "There is fine print in the confirmation online that provides a general pick up window." ME: "OK. I'm at the Shuttle2LAX website. Please walk me through to where the fine print is online. I would like to see it." KEN: "I am very busy right now and do not have the time to walk you though this process only to have you continue to yell at me" [Obviously, I am furious with this company, but I also understand that while is is not Ken's fault this has happened, as a representative of Shuttle2LAX, it is his problem. And customer service should always be a top priority.] ME: "Not once have I raised my voice to you. I want to see this fine print, because I would have paid the extra $50 to ensure my girlfriend was not waiting on the side of the street at one of the busiest airports in the world at 10:00 at night by herself" KEN: "I honestly do not have time for that right now. You're welcome to call back in the morning. Your girlfriend is on a shuttle, I suggest you concentrate on that." Fine. Obviously, I am not going to get anywhere with Ken regarding this issue tonight. I move on and explain my situation from two days ago. (I read to him, verbatim, what I have wrote above. I had always planned on taking up my issue with Shuttle2LAX, so best to put my thoughts down while they are fresh) Ken explains that Shuttle2LAX does not provide refunds for trips FROM LAX due to time. I ask for his supervisor. His name is Kendall and he is unavailable until after 9:00a tomorrow. Ken makes notes on my account which I ask him to review and revise. He transfers me to a general message service. I left a message: "This message is for Kendall. My name is ______. My phone number is 805-4XX-XXXX. My reservation number was ______. I am also calling about a second reservation, number is ______. Please call me when you receive this message. If I can not answer, please leave a direct contact number and/or direct extension number. Once again, this message is for Kendall. My name is ______. My phone number is 805-4XX-XXXX. Please call me when you receive this message. If I can not answer, please leave a direct contact number and/or direct extension number At 11:52p on 6/24, my girlfriend called me. She's home. And also said the driver on return trip was amazing. "5 stars and amazingly apologetic regarding the situation but had no explanation as to why" to quote her. As today is June 27, Sarah reached out for me on my FB post about 15 hours after I posted it. I emailed her the next morning. I still have not heard anything. No one has reached out for me. BBB here I come next week. I will continue my weekly updates. My official review remains "Avoid Shuttle2LAX, and the parent company Prime Time Shuttle. Ask a friend, call a cab, use Uber, or walk. You're better off." read more

Can't find the kiosk or sign and the instructions were not helpful at all in find the check-in point. No staff on-site and at last I have to choose another way to go home. Can't get the refund because, remember guys, even if you use on-line chat and ask for the check-in info, it doesn't count as your intention to check-in, which makes no sense to me. What am I asking the info for if I don't wanna check-in? Anyway, wasted my reservation fee. Never ever choose it again. read more

Don't use it. I've used this service 6 times to and from the airport. 5 out of the 6 times have been horrible. It is always a long wait, usually an hour plus. You get off the plane, and you see an empty kiosk with nobody there. You need to call the number when you arrive, and they send you a text saying that they are dispatching a car. After you wait much longer than the time they quote you, (and witness countless shirtless pass by) you call the driver, and they tell you they are "on their way" during the many times we've used this service, we've had drivers hang up on us, yell at us, lie to us about their location... we asked the last driver who told us he was at another terminal "which one" he was at, and wouldn't give us a straight answer. The drivers are independent contractors, and sometimes complain themselves about how the business is run. I've had friends who have had drivers that just don't show up, and no refunds are given. It's like once they have your money, they give up on any customer service. Unless a lyft is crazily more expensive, take that! Your time is worth more than the hours of your life this company will waste. Not to mention the frustration of dealing with a company that is dishonest, and not well run. read more

Shuttle2LAX - Airport Shuttles Near Me - Los Angeles, California

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If I could give it a negative number, I would!!! Worst shuttle service company I have ever used. Showed up 35 minutes earlier than scheduled pick up time to airport. And over an hour late on scheduled pick up time from airport. Called customer service and no help there either! Would never use again and I travel 5-6 times a year using shuttles! read more

So you got to take this service for face value. I've used this service a number of times and the drivers are some of the most punctual people I've ever met. For my most recent trip this morning I booked at 11:45 pm last night. First it said that my pick up was 3:30 am then it was bumped up to 3:20 am. I expected it since it happens every time I use an airport shuttle. Sure enough at 3:20 am on the dot my cell rang the driver was downstairs. My driver was friendly. You would think an airport shuttle at 3:20 am would be fairly silent but we had a chatty Cathy riding with us. Nonetheless, I got lax with lots of time to spare. For $20 you really can't beat it. I hate asking for rides, uber is at least $50 from oc and parking at the airport can get expensive on a trip that is more than a couple days long. This is the way to go if you don't mind leaving really early. read more

Sooooo shuttle to LAX picked me up early in pasadena at my apartment. The driver was nice. Life was good. I had paid extra to be the last person they picked up. 54 bucks including tip. Made my flight no problems. I thought I had found a real gem. Shuttle home I had also paid 54 bucks to be picked up on time at LAX and taken home with no other than one person. WELL as I waited in line for an hour and many other shuttles from the same company came and left take people that had not made reservations I began to get a little upset. The lady at the curb was very nice and clearly sorry that this was happening. Finally my shuttle came an hour after promised. The driver was a JERK!!! Started yelling at me when I asked him not to because I was already upset. Proceeds to try to explain away everything because if traffic. BS!! BIG SHOCK!!! They dropped off way more than one other person like I paid for!!! I am SOOOOOO MAD!!!!!! My advice: Use this shuttle for its namesake: TO LAX only if you have no other choice and definitely find a different way home!!!! I will be calling the company tomorrow.... read more

Shuttle2LAX's drivers may be good- but the call center and the unfriendly website, are NOT. Be careful! I made a reservation to got to LAX, and made a mistake by selecting the $20 shuttle. In fact, what I really wanted was the $60 Premium service. Since it was difficult to find on their website how to cancel/update the $20 reservation, I just canceled it and re-booked another, identical reservation for the more expensive $60 service. All this within a 2 minutes timeframe. Reservation #SL6917199. Lo' and behold- although the cancellation went through, they charged me $4 cancellation fee. When I realized that they actually charged the cancellation fee, I called and told them that for a 2 minutes honest mistake, they should not charge the $4 fee. I explained that now they can have a "$60 customer instead of $20", what can be better than that? The unresponsive (and stupid) response was "that's our policy". REALLY? policy- so take that--- at that point of the conversation I also canceled the $60 reservation (oh, well- there goes another $4 fee...). From now on for my trips to LAX, I'll be using another, more responsive company. ======================================== This is a follow up edit: Well, my phone call didn't help (remember? "that's our policy"...), but Yelpping about it here certainly did! Following a short Email exchange, Sara from PrimeShuttle notified me that the twice $4 cancellation fees have been removed. read more