Hector is great!! Always on time and always friendly. Great customer service!!! I highly recommend!read more

Excellent service! Great driver, arrived promptly (and our flight was a little early)! Will…read moredefinitely use again.

I used Xpress Shuttles for the first time recently. I found it very easy to book online. I left a…read morevoicemail, then I Booked online. I am old school! I prefer the phone//Then they called me back regarding the voicemail and confirmed my booking from the website. Super quick and easy! The customer service is top notch. I chose this service on behalf of my mother in law's recommendation. She's from Texas and recently moved here and used this service. She is hesitant with Ubers and Lyft bc they cancel and are late. And had a bad taxi experience when trying to use a credit card vs cash. This was my first trip out of the country; leaving my 1.5 yr old for the first time as well. So my husband needed me home safe. I was also due to arrive at LAX at 11:50 PM. Who wants to get a taxi, or shuttle to a ride share then? The company confirms and so does the driver personally. Multiple times. So no stress about them flaking! TOM was in my area 30 mins early to take me to the airport. Letting me know that when I was ready he was. Remember always waiting and watching the drivers continue to be late or cancel? Not here!!!! He was not just sitting outside my house; there was no pressure. More just an ease to being early and on time. The ride was quick and smooth.The airport is under construction and he knew it like the back of his hand. When I came home from out of the country he confirmed the time the morning of travel. I then changed my flight from arriving almost at midnight to a couple hours earlier and he immediately responded that it was all good. Very flexible! I landed and received a text that he was outside and told me exactly where to go to meet him. I will continue to book Xpress for my airport needs and whatever else comes up. I defiantly felt important, respected and arrived early and in style. With help from a personable and personable gentleman TOM. Request TOM. This service is worth every penny. You can pay and tip online! But you will end up wanting to tip more because you will be feeling as if you were traveling royalty!

Found Xpress Shuttles on Yelp. Response time was quick. Reserved roundtrip to LAX. Drop off by…read moreBilal. He was friendly and professional even at 5am. Upon our return we had Katrina. She was great. up would recommend and will use again.

My go to shuttle service for all my travels. Always on time and drivers are professional and…read morefriendly. They always send a reminder the day before pick up and communication is top notch!

I used this service in July 2026 and I found they have zero customer service. The reservation was…read morefor round trip service from Lakewood to LAX. Shortly before the trip plans changed and I needed to cancel the return portion of the reservation. I called several times only to go to voicemail. According to Red Line Shuttle policy reservations must be cancelled by email at least 24 hours in advance to receive. The return reservation was for 7/31 and my cancellation request email was sent on 7/14. I still have not received a refund for that portion of my reservation, I am writing this on 10/1-60 days since cancelling. I strongly suggest using another service.

Extremely reliable And reasonable for what they offer . I now see why they are consistently getting…read more5 stars . Sure, you can get something cheaper but their reliability , punctuality and dedication is something to consider when you book . I needed fool proof , reliable transport in Los Angeles for traveling from the airport to Monterey Park , then from Monterey Park to San Pedro cruise terminal . I thought on the way back I could book two ubers, simply because I didn't know when I could get off and reAlly couldn't give them a pick up time in advance . Well , I was Wrong . Lyft malfunctioned and I couldn't even figure out for half an hour if they would come . I called John ( owner ) and he surprised me to say that he would send someone within twenty five minutes . The person came within twenty five minutes . We were so glad to get our transport to the double tree in El Segundo. The price was very reasonable. The person who came to pick us up at the airport and in Monterey park , arrived 20 minutes early for us !!!! This is the dedication and sincerity I'm talking about . All the drivers were professional , kind and helpful with our luggage . And when I spoke with John for the initial concerns I had , John was so courteous and eager without being pushy about my concerns . The vehicles were very spacious too. They also give you free car seats to use - many other services may tell you that you don't need it . False ! It is the law here to use one , I did check with law enforcement. They really do care about the customers . From now on whenever we are in LA, we will only use Sav- on - shuttle. Will recommend to everyone

SAV-ON SHUTTLE DOES NOT GO TO INGLEWOOD. How do I know…read morethis? Does their website say that they do not go to Inglewood? No. Does their Yelp profile say that they do not go to Inglewood? No. As a matter of fact, as of this post, if you look at the map of their service area, you will see Inglewood completely covered. At any point during the online booking process, did they prevent me from completing the booking because they do not go to Inglewood? No. I found this out the morning of my ride, when I called to find out where they were. Then the man on the phone told me, "We don't go to Inglewood." So now, dear reader, you know as well. Thanks Sav-On Shuttle, for wasting my time.

This shuttle service is very reliable and on time. Those are the two critical things you need when…read moreyou need to get to the airport. I had driver Mary on the way to the airport and Elizabeth on the way home after the trip concluded. They provide car seats for $15 each trip and it's very convenient to have that as an option for infants and/or children who will be traveling with you. Skyline is definitely not the cheapest transportation option but much cheaper options are less reliable with long wait times. The shuttle service will text you the night before your trip with information details about the van and later an ETA (estimated time to arrival). You can call the 1-800 number almost any time you have questions. I say almost any time because I don't think anyone was available to answer at 4am Pacific Standard. Other than that, there is always someone who will answer and answer your questions or change your pick up needs. I would definitely recommend this shuttle service to anyone and I would consider using this ride service in the future.

Amazing Rapid Quality Transportation!…read more I was looking for transportation to LAX on Friday evening for a Sunday early morning flight for 6! Searched on Yelp, found Skyline and booking was a breeze! Driver was very communicative and as a mom traveling with 4 kids, I was very appreciative of the constant communication! I never had to worry about our transportation. He texted the night before (which reassured me that we'd have transportation to the airport), texted when on his way, arrived early, helped load the luggage, and we even arrived early to the airport! 10/10 recommend this service!!

They were the most affordable option out of all the private transfers I looked into. I communicated…read morewith Sam by email and he was quick to reply. Our driver texted the evening before to confirm, and again when he was on his way the next morning. He drove a very large shuttle van with plenty of room for our double wide stroller and 3 pieces of luggage. If you request car seats, I suggest telling them the weight of your kids. I requested 2 forward facing car seats but our driver arrived with 1 forward facing car seat and 1 high back booster seat. Both my girls are under 35 pounds and the high back booster is for kids over 40 pounds so I wasn't very comfortable with that but we didn't really have a choice. I'd recommend they ask if the child weighs enough to use a booster before swapping it out. FYI they only take cash and they do not drive to/from Ontario airport.

SCAM. They tied the classic "bait and switch" by pretending our driver did not show up and offering…read morea more expensive option instead knowing all along this was the plan. I don't write reviews often because I'm easy to please and hate to say anything negative when I feel service has been adequate. I have traveled all over the world and booked multiple tours and shuttles (some with no reviews) that were excellent without any issues. My experience with this company was atrocious. I have had better shuttle services in the middle of the Amazon rainforest in Bolivia than this LAX scammer. We had a confirmed reservation. Our plane was delayed. "Samuel Espinosa" assured by gmail email (with photos of the "van" they had for the pick up) they were following the flight but stated they had no phone number for me so had to use email (similar to other poor google reviews that have been removed...they accused the client of providing the wrong phone number). I promptly sent my phone number and offered WhatsApp as an option as well. This was ignored and communication through email continued. Red flag! On arrival I emailed and was told to go to baggage claim and notify when there. I did so and was instructed to tell them what pillar we were located at on exiting the airport. That was done efficiently after bathroom breaks for 8 people and waiting for bags. Then we waited. For 30 MINUTES. No response to any email. I tried to call the number on the website and left a message. No response. Then approximately 3 minutes after I called a guy in full suit came out from the airport doors and offered us a "ride" for $250usd plus tax and tip (previous quote was $165 plus tax and 20% tip) but we had 8 people and bags so would need to pay for two of these special rides (with no credentials but they insisted they were "official" drivers). Uber black at that time was only $150 for an SUV. Surely we looked liked total idiots if they thought we would go for that. They offered to take us for the uber black price when they realised we were not as dumb as they thought. We refused and Instead we booked the uber blacks x2. Costed double but we had no choice. Luckily I had brought along my child's ride safer car seat (awesome but that I would recommend if you travel and need car portable car seats) for short Ubers so we did not have to worry about the lack of a car seat. Not sure what we would have done without it. Uber black was (as expected) amazing. Clean, new cars, with very polite and helpful drivers. Wish I had not bothered with the shuttle service at all. Wasted hours of valuable time which meant we could not get up early to go to Disney the next day. While we would not let it destroy our trip it did destroy my impression of LA and LAX. I've travelled the world and always been very careful about scams but the biggest scammers I have met thus far in my travels to over 40 countries is this company. Maybe I have just been lucky. Or perhaps because it was LA I let my guard down a bit and was a bit lax in usually due diligence. While on our way to Anaheim I did get some very inappropriate emails from the "driver" including one that said "any luck" when it was clear we were looking for alternative transport. When I indicated I knew it was a scam he changed his tune saying "the police made me move to terminal 1" and "I've been here all this time." It was 2am with plenty of space for cars and no police in sight with very few flights arriving at this time. Nobody made him move. He either never existed or took another group that offered more $ than he was going to get from us and then left his friends to scam us. They knew we were standing there waiting, tired, desperate for a ride and instead tried to use that as an opportunity to scam us. This company is an embarrassment to Los Angeles and airport shuttles everywhere. If you want to risk it and book anyway to save a few $$$ then go ahead but it could end up costing a lot more than that including valuable vacation time. I would stay far away. Their price was reasonable but not that much better than others, they include the car seat so was $15 cheaper than others and had such glowing reviews on Yelp I assumed it was a safe bet. They had ONE google review that echoed my experience which has since conveniently disappeared. Not sure why the yelp reviews are decent. Perhaps they figured that all reviews don't have to be good and they could mess up a few reservations and try to make some money off it. Unfortunate because I try to tip well and if my airport trip goes well I tend to make more bookings for the rest of the trip but instead we rented a car and used uber/lyft as we were too traumatised by our airport experience. I'll just stick with Uber Black at LAX from now on. I'd rather pay double than ever deal with a company like this again.

Awesome service and great overall experience !! Will definitely be using them for transportation…read moreneeds again. I also book for customers coming into the area and coordinating/communicating with them has been flawless. Thanks again!

Very disappointing. I hired a car (instead of Ubering) in order to make a tight appointment…read more Instructions were to meet at baggage claim. Driver was not at baggage claim, and texted me they were 20 minutes away. So for 209.00 the driver was late, wrong location and my friends who took Uber arrived at our appointment 30 minutes before me. Would not recommend.

Professional and courteous staff. The driver informed us ahead of time that he was on his way to…read morepick us up for our airport trip.

I decided to try using LAX Shuttle and Limo as a way to get to the airport from Burbank…read more Unfortunately, this will be the last time I do so. I booked the night before and the next morning, the car arrived 30 minutes before the requested time -- okay, fine. As we got onto the freeway, we were greeted with the typical LA-parking lot style traffic and the driver didn't seem to be fazed. About 20-30 minutes later, we came across a traffic sign indicating it would be ~35 minutes to get to downtown. Then, the driver became worried... because he felt he was going to be late for his next pickup. He then proceeded to tell me that he was going to try to find another car to pick me up (while I was already in the car) and take me to the airport. Unfortunately, as the passenger, I didn't really have much control (not being at the wheel). The driver detoured from the freeway and headed towards Los Feliz and eventually to Koreatown where he gave me the name and phone number of the 'substitute' driver. He said that the substitute driver would be there shortly, but I insisted that we at least wait until the other vehicle arrived so that I wasn't completely stranded (mind you, this was an hour from when we had departed and had we stayed on the freeway, we'd probably be well on our way to LAX). Fortunately, the other car came -- though not a town car, but the personal car of the original driver's brother. Without alternatives, I boarded the substitute vehicle and was on my way to LAX. While I did arrive at LAX about 30 minutes later, my journey to the airport was certainly not a smooth ride and the original driver certainly did not provide a sense of reliability. Had I known this whole escapade would have occurred, I would have stuck to a taxi.